Thank you to Fabio and great customer service, I was totally disappointed from light in the box finally one of the supervisors "Fabio" contact with me after I upload my review in Sitejabber.
Fabio try to help me and after long back and forth email they offer me to option buy the dress for $110, or return and the refund the full money. So I return the dress by tractable Canada post to China.
After they did the quality check they agreed to pay me back full amount of $519.65, they
Add to my credit cashable.
I try to cash it but patently the synergy source from LightInTheBox couldn't redound to my visa, so Fabio asked me to open PayPal account to transfer the money, but I didn't have PayPal account and I didn't want to open an account. So I called my visa and they transfer me to security and fraud department, so I mentioned to them does any thing prevent to refund money to my visa, they said no they never stop to refund money directly to visa, and I shouldn't open any other account to transfer redound, as well they mentioned that they will take care of the cyber source if they don't redound on my visa by 2 of August.
So I respond to Fabio and explain that to him and he followed up with them, and I got full redound amount to my Visa.
Thank you Fabio for such a great customer service. I definitely do more shopping with them, but I don't think I do buy any dress or close but for sure other stuff special shows.
“Do not buy expensive dress”
27 June 2019:
I open the ticket yesterday and took some photo and submit is but when I checked my review it wasn't submit,so I decided to devise my review in tow part
Itry to open ticket at least 5 times and each time it will disconnect and go back to home, I open ticket before but I never had problem,
I revived my dress today almost an hour and 30 min ago and first I was surprised to pay the duty $220.28 Canadian, in total I payed over $700, please revised the duty charge and I don't want credit I want money back.
I open the package it was exiting and after I open my package it was scary, because I didn't think I will get this dress for more than $700 in total.
This dress was made from poor fabric the one they use it for Halloween fabric, nice beading which is west of they time to do that on this fabric.
I am not happy and I want to cry cause I want this dress for my friends wedding to wear, no not only I don't have dress but I spend so much money for a dress with poor fabric and poor pattern and poor finished special at end of zipper.
I would like to return the dress and redound my money,
I was really hoppy to get nice dress.
29 June 2019
Base on my review the customer services explain that I had to buy tax duty insurance, I learned my lesson, if they don't give me any statements for the product I am shopping, it means that I will end up pay too much for tax and I pay the duty $220.28 Canadian, in total I payed over $700, please revised the duty charge and I don't want credit I want money back.
2 June 2019: After sending 4 messages to customer service, they send me the response that " we are sorry we, if it is not fit" and the mentioned that " we can not accept the return of product as well as no refund". Fitting is not I issue, the quality of dress is the issue, and they mention if this is custom size we can not reselling if we accept the return". When I pay over 500 I want to be sure it is fit that is why get the custom.
My conclusion "DO NOT BY EXPENSIVE DRESS ON " in the LightInTheBox" WEBSITE"
Case there is no warranty what quality you get . If there is under 40 fillers and you are not happy with it they will do some kind of deal, with give you %70 rewards point or %50 redound. So stay over from shopping any dress.
9 July 2016,
After I wrote a review, they respond that they take full responsibility, and asked for order number, I sent them my order number 1905251833052009, but they didn't even bother to check and send the result....,
11 July 2019
(My respond to Fabio, supervisors on lightinbox)
Thank you for following up.
Regarding the duty tax, please note with all of my order I did buy insurance, but since for this product on your website couldn't estimate the duty tax, on checkout there was no offer to buy insurance. May be there is something you need to look in to it as well and confirm with backend coders(or webmaster).
And regarding the quality issue, there is no way you could even carefully see it on the picture, unless you touch the fabric,with all respect if it was clear on picture do you think I would order it. You need to touch and feel the fabric, if
all the work had been done on this fabric done on the good quality fabric I don't think we have this conversation now.
The fabrics they used for the dress is exact same as cheep Halloween custom.
There is really a shame all this beautiful beading done in something is not worth.
If it was a cheap dress I would say ok it is cheep. I would accept they use cheep and poor fabric.
When I pay that much I am expecting a good quality.
Attached are more images as your requested.