Wayfair CA

I purchased a bed and when it arrived the bed have dried up water marks and the material was flimsy and weak. I asked for an exchanged and they told me that they don do exchange and to return the bed it will cost me $200 dollars. I said isn't it better for you to bring me the one i want and take back the one i have. They said no, I would have to order the one one i want. The wickedness of those people. Taking customers hard working money. You running a business and you're tell me you can't exchange the item and i have to pay $200 to return it. How wicked can you be. Please be careful of you purchasing on Wayfair because they don't do exchange and the coast to return their item is ridiculous. High way robbery!

Bought a 10'x20' chicken run, received a 10'x10' chicken run (which they apparently don't actually sell) complained and received another 10'x10' to replace it. Frustrating dealing with customer service, insane wait time to get replies, will never stop here again. If I could give them 0 stars I would.

My actual rating is 0 stars. I've been waiting 7 weeks for a $200 order that I paid $65 in shipping for. It was a gift for a birthday in April. It didn't even ship until weeks later, and I received a notice that it was arriving on May 4 - FINALLY. But it is now May 16 and I've received nothing from Wayfair to explain what has happened. You can't contact them by email so that means I'm stuck on the phone trying to get through to them. I've been waiting 25 minutes and I can't wait much longer. I have a life. Pathetic. Never again! DON'T SHOP WAYFAIR!

Bought flooring, received inferior replacement, It didn't have a shipping receipt, claim it's the same product. Cost $1,400.00 if I choose to return it will cost $800.00 So if you buy from Wayfair make sure you have some kind of written confirmation on how much it will cost to return if you are not happy with the product.
It should be a standard practice on their confirmation.

I would recommend that no one EVER buy ANYTHING from wayfair. I ordered a desk for my teen daughter for Christmas in early november which was supposed to arrive in 2 weeks, it has been 12 weeks now and no item, no refund. I have complained many times to their customer service email and still no one has been able to refund me or get a desk to me. This is a seller that will NOT make mistakes right. It feels like I have been robbed for hundreds of dollars by wayfair.

After waiting several weeks for a parcel for my granddaughter for Christmas I received a notification on my phone and on my email that I had received the parcel I immediately replied to them that I did not receive the parcel I asked them where they delivered it they said my side door I do not have a side door I do not know where they delivered it but it never came to my house I have spent three weeks trying to contact Wayfair to ask where my parcel is and I've yet to hear from anyone I am so disappointed in Wayfair that I will never use them again.

First picture, wayfair.ca (Canada) rug in special from $267 to $174
Wayfair.com (USA), same rug in special from $199 usd to $75 usd that mean $100 cad
So $74 cad diference, plus, they will use fedex to send you the rug, this mean fedex will charge you at least $35 to get it through customs, this is a surprise fee from fedex and wayfair will tell you they do not control those fees
So you will end up paying $110 cad more if you buy it in Canada!

I made several purchases from Wayfair Canada in October and November 2022. I have yet to see anything appear in my account. In the past, I have contacted them and followed up a couple times this time I did not bother. I have just stopped using them altogether.

I bought from Wayfair lots of stuff and they are deliver on time, free, no tax duty, I will include my order, I bought y'all cabinet for my bathroom, and it was damaged, I took a photo and send an email in 24 hours they respond, and the customer service representative said that they stand by they product and what they can do for me, they give me two options.
First: I hold on to what they sent or donated, then they will send me another one free of charge.
Second: I hold on to the product or donated it and they send me full redound.
I asked them I don't want refund and I want they send me replacement.
They sent the second one and the boxed was damaged. Again I took photos and send them and this time they to me do what ever I want with it, and they will refund not as a credit total redound on my visa.
I recommend to everyone to do shopping with them. Attached are most of my order from Wayfair.

My coffee table came with a dent after I called for the right one. The second one came with more dents and was worse than the first one. I called and sent picture again.they sent the third one again with a dent and smashed. After the third one when I called the customer service rep David said 90 days is over, and wayfair can't do anything. I asked to talk to manager and he said you don't trust me and hanged up on me. Called again different rep was nice, but still couldn't help because of policy. Eventually I have a coffee table with a dent. Last purchase from wayfair for us and our friends and family. I am sure they don't care anyway. I couldn't choose 0 star. 1 star is too much for wayfair.

I have had the pleasure of dealing with this company (online transactions) x3 and all went well. The delivery time is good to great, the products as advertised and the prices are competitive. Would I recommend this company- absolutely.!

I placed an order after talking to one of the Wayfair guys and he promised me I will get it at the right time. I did not get it on time so I called them they said I will get it today or tomorrow for sure, still did not get it, called them again after a couple of days then they said I will get it at the end of this week. How can you promise if you can't fulfill it? I am so tired of their service, and will never recommend to anyone to buy from wayfair.

It has been 14 days since our couch that we ordered has been sitting in our city, but has not yet been delivered. I have emailed 4 times, and spoke to a women on the phone who was very helpful, however, she said that someone would call me last Friday, and I have not received a call yet. That was 4 days ago.
I don't know what else to do. We moved to a new home and we have been sitting on the floor waiting for our couch to be delivered. I even offered to pick up the couch, but nothing.