Simply amazing service from start to finish, the furniture itself is of the highest quality. Fantastic company to deal with an absolute pleasure, thanks for your help in choosing the best dining sofa set dan. Perfect!

Dan in the office answered all of my questions via email at 8.30 at night, very helpful
Georgia set arrived within 4 days of delivery and is superb! What quality even down to the excellent cushions
Read all the great reviews and thought i would add to them, these guys really do know their stuff

Thank you very much for the first class speedy service. The furniture is excellent quality and was so easy to set up. We are so pleased with it. Also have to mention how friendly our delivery man was, he was very helpful and clearly had excellent knowledge of the product!

Can only echo what everyone says about rattan warehouse, furniture delivered was of the exact quality i wanted, lovely and sturdy and furniture delivery by the most helpful driver i have witnessed, nothing too much
What a joy to deal with such a proffesional company
Thnaks

We used our new corner set as extra seating for todays lunch! And after unpacking, lovely quality i have to say and cushions are indeed a really good thick size
Delivery took place last week after we saw the sale on facebook and again what a nice and easy attitude rattan warehouse had even taking the large boxes through to our garage to store so from easy to use website to simple order process to efficient delivery a perfect web transaction!

A very good quality product delivered when stated. Very friendly and reliable company.

At this point we have received damaged goods, been ignored by customer service, threatened by the owner and shouted at... when all we wanted to do was buy some furniture. Terrible company, would advise people to pay the little bit more more and go with a more well known company to ensure you have the ability to get a refund if you are given low quality products.

My partner Edna has ordered some furniture which was damaged when it arrived.

We have asked for a refund via email and also over the phone and we have been ignored for 2 days, when you call up no one answers and if they do they say they don't work in the warehouse so they cant help.

*We have had a response today offering a replacement but now we have seen the quality of what they offer we do not want it... we are not being told they will only offer a replacement and not a refund which is illegal and to be honest shows a poor way in dealing with customers

**update, immediately after leaving this review my wife was called by "lewis" who said our review is damaging their business and if I remove the review they'll now give me my refund once the furniture has been picked up. The only problem is that when you read the other reviews you can tell they're unreliable. We told them we would only remove the review once we have been refunded... who would do this the other way around i do not know.

They are clearly upset its payday weekend and people will see this review and all of the others from the past 12 months.

Another person called us, sounded like a london accent. VERY rude and said that if we do not remove the review TODAY we will not get a refund ever because its the weekend and they get their orders on weekends. We have explained we will remove the review once we have actually received our refund but this man raise his voice at my partner and she ended the call on him because of his rude and obnoxious tone. When you read the other reviews you'll see a pattern here... and also most people can tell some of the positive reviews are fake.

My overall experience of dealing with the company has been great.

Rattan Sofa received on day arranged and very pleased

Dan asked to me to say a view words about these chaps so if you want rattan or teak garden furniture go for it as you will not be disapointed... good old fashioned chat to decide what you want... refreshing!

Fine service and excellent quality furniture delivered yesterday

BEWARE
Placed my order, and paid, on 14.06. I was told delivery would be on 21.07. Checked on 16.07 and was told everything was on track for delivery on 21.07.
Emailed again on 20.07 to check delivery time, only to be told there is a delay, delivery now Is going to be 18.08!

NOT HAPPY

Rattan corver not fit for purpose do not fit and ever when they send me other still didnt fit if i needed to send it back for damage due to any stain they will argure the toss and blame it on me and not very helping on email when trying ask qrestions

Still waiting on answer from month ago

So if i was you dont go there not worth your time

Set of loungers bought with my teak set, again excellent value and no nonsense site..

Excellent manhattan set, speedy delivery and finishes of the new patio perfectly!

I rate companies on how good they are as when issues & problems arise which does happen, but its how quickly the company COMMUNICATES to rectify these issues, which this company is seriously lacking. This is my experience with rattanwarehouse, i placed my order on 15th may 20, i was told all the containers that had just arrived were being checked & will be sent out mid june, i then received another text stating my delivery date will be on 24th June 20. I didn't receive any more communication from Rattanwarehouse until the day of my delivery, i received a text at 4.30am stating that i will not be receiving my garden furniture order as the containers were late upto 9days. After waiting for over 5 weeks & then to be told on the day of delivery which isn't much notice & having to wait another 9 days i wasn't to pleased so i tryed phoning on many occasions during the morning with no success so ended up emailing at 9.15am asking if Rattanwarehouse could contact me that morning to rectify the issue & left my telephone number to contact? After receiving no COMUNICATION from Rattanwarehouse on the following day 25th june 20 at 5pm i decided enough is enough i will take my custom elsewhere as it had left me with no confidence or lack of trust in the company or if i would ever receive the furniture?. As the only way you can contact & communicate with them is by email they do have a telephone number but don't answer the phone & the answer phone message tells you to email as there is someone manning the emails at all times? In the lengthy telephone conversation from Rattanwarehouse which was abit of a coincidence straight after receiving my cancellation email? I didn't ask for any money off or other items thrown in & if we had had the conversation the day before as i requested they would have still had the sale, but after giving them a second chance with no COMMUNICATION from Rattanwarehouse left me with no choice but to take my custom elsewhere & i recommend who ever reads this review & looking at buying garden furniture is give this company a wide birth save yourself wasted time & take your custom elsewhere.