Rattan Warehouse has a consumer rating of 4.71 stars from 14 reviews indicating that most consumers are generally satisfied with their purchases. Rattan Warehouse also ranks 44th among Furniture sites.
Bought the 6-12 seat havannah cube set. We had to wait a week longer than estimated due to RW discovering damage to the original set before it was sent. Mark kept me informed of the situation via email. No waiting on the telephone in a queue or having to explain things to 5 different people. New set arrived as scheduled and looks great. Lots of retailers could learn a lot about customer service from these guys i.e. Just keep people informed! Thanks to Mark and the team. I have no hesitation in recommending this company.See positive reviews
I rate companies on how good they are as when issues & problems arise which does happen, but its how quickly the company COMMUNICATES to rectify these issues, which this company is seriously lacking. This is my experience with rattanwarehouse, i placed my order on 15th may 20,i was told all the containers that had just arrived were being checked & will be sent out mid june,i then received another text stating my delivery date will be on 24th June 20.i didn't receive any more communication from Rattanwarehouse until the day of my delivery, i received a text at 4.30am stating that i will not be receiving my garden furniture order as the containers were late upto 9days .After waiting for over 5 weeks & then to be told on the day of delivery which isn't much notice & having to wait another 9 days i wasn't to pleased so i tryed phoning on many occasions during the morning with no success so ended up emailing at 9.15am asking if Rattanwarehouse could contact me that morning to rectify the issue & left my telephone number to contact? After receiving no COMUNICATION from Rattanwarehouse on the following day 25th june 20 at 5pm i decided enough is enough i will take my custom elsewhere as it had left me with no confidence or lack of trust in the company or if i would ever receive the furniture?.As the only way you can contact & communicate with them is by email they do have a telephone number but don't answer the phone & the answer phone message tells you to email as there is someone manning the emails at all times? In the lengthy telephone conversation from Rattanwarehouse which was abit of a coincidence straight after receiving my cancellation email? I didn't ask for any money off or other items thrown in & if we had had the conversation the day before as i requested they would have still had the sale, but after giving them a second chance with no COMMUNICATION from Rattanwarehouse left me with no choice but to take my custom elsewhere & i recommend who ever reads this review & looking at buying garden furniture is give this company a wide birth save yourself wasted time & take your custom elsewhere.See critical reviews
High Quality Rattan Garden Furniture
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