Wayfair CA

I would call Wayfair the "Website harrassment expert". They bombarded you with unwanted emails. They called me to upgrade to "Wayfair Professional". Too pushy, too annoying. And even after I unscubscribed, they kept sending me emails. They stopped when I threatened to write a bad review.
Not cheap or even affordable.
And just to make sure this is an authentic review, here's the order number: Order # *******292.

It's like buying AliExpress but more expensive... Quality is not there and electrical appliances are illegally certified from China and does not comply with USA and Canada official CETL certified or cUL.
Poor supplier background check and incapable of fixing the problem.i had to return 8 ceiling fans for uncertified but came up as certified in Wayfair

I removed one star because of prices being high. Quality is very good, and if it is not satisfactory the customer service has been amazing in my experience.

My order was cancelled without my knowledge. After waiting for 2 weeks and not receiving a single item in the order, I decided to check my account and guess what all items cancelled and no one bothered to inform me not even through email.
I also bought a cover for a sofa May of last year. Up till today the item has not been delivered and to make matters worse I moved into another province called customer service to update my address. About 4 months or so after the call to change address I checked on my account and the item had been shipped to the old address. Mayfair said its too late they can't change address FedEx has to; yet the delivery date on my account keeps being pushed back. Their customer service is something else - I was politely told to F O
For piece of mind avoid wayfair like the plague

I received an obnoxious amount of emails regarding some vinyl flooring i had previously looked at now being on promotion. I took a look and it sure was reg 5.49sqft on for 1.50 sqft so obviously i ordered it... 500sqft to be exact. I ordered Feb 9 2024 delivery dates changed from original purchase (march 1 or 2 i believe) to march 9-27 but was still reasonable. I started tearing up my old flooring march 3 or 4th in preparation. I received an email that my order was lost in transit and to call within 48hrs to sort out a solution... ok so i called and spoke to a customer service agent and my item was reordered with later delivery date obviously. I now received an email that the order is canceled... i called and was told due to a pricing discrepancy ( they sold ot too cheap) neither order was ever actually placed and was never even shipped! Not only was i lied to but im now stuck with plywood floors and no flooring. Im so disappointed with wayfair and will not ever purchase from them again and i advise you not to unless your ready to be let down.

Wayfair has exceptional customer service. The responses are fast, if incorrect orders arrives, the cost is returned immediately. Many other companies will delay giving your money back, or they give just store credit back, but I found Wayfair being absolutely outstanding. They are as good as Costco when it comes to customer service.

Totally misleading listing that resulted in an ordering wrong product. Horrible return policy and customer service is pathetic. 1st time ordering from this garbage of a site and will NEVER ever look at them again. Too many options out there to deal with this pathetic excuse of a company.

After waiting several weeks for a parcel for my granddaughter for Christmas I received a notification on my phone and on my email that I had received the parcel I immediately replied to them that I did not receive the parcel I asked them where they delivered it they said my side door I do not have a side door I do not know where they delivered it but it never came to my house I have spent three weeks trying to contact Wayfair to ask where my parcel is and I've yet to hear from anyone I am so disappointed in Wayfair that I will never use them again.

Ordered a shower door ($900.00+) on March 13, was told delivery would be March 16-18. Contacted them on delivery date, said it would be two more weeks. Now April 4, no door. Contacted them and was told it was never shipped. Now have to wait 3-5 or 10 buisness days. I want money back.

In a few words, their system is horrible and they don't honor delivery dates... at all.
Read more if interested:
I ordered a Christmas gift November 8th 2023 to make certain I got it for Christmas. Three weeks later, I still didn't receive it. After a few emails, I called them and was told that they would open a ticket. I then got an e-mail that it would take 10 days for them to investigate. I called again for an update and the status had not changed from the start. They said they didn't have an update. I then got an e-mail informing me that my order got cancelled without even telling me why. I had to called again and they said they were unsuccessful in contacting the provider. I told them it was still available online. The rep checked and said it was Now in stock, so I ordered again on the phone. I was assured it would be delivered the following week. It's past a week and my order is still "in process". I called again and now have to go through the same steps... open a tickets, etc. I'm now stuck with no gift for Christmas.

I am completely and utterly shocked at the way Wayfair does "business".if you can even call it that.

We ordered the Tondreau 6 piece couch for a total of $2100 on November 20,2023. On the site, there was NO mention of back order for the item, or that the item was out of stock. After the purchase, they stated the couch could be delivered on Dec 11,2023. That was absolutely perfect as we ended up selling our couch a few days later. We have family coming for the holidays and we were excited for the new couch.

In the days leading up to it, my wife reached out to their customer service as the couch still said it was not shipped. After talking to multiple customer service agents, no one knew anything, nor had an update and they stated it would be coming on Dec 11, as per their website. After a few more tries, we finally reached someone that said that the couch WAS ON BACKORDER and would be coming sometime around the middle to the end of January. When asked how come it never said it was back ordered or if there was something else that we could do, they simply stated "well you didn't cancel it so you still want it and there's nothing we can do". My apologies actually, they did offer a 10% discount for our next purchase. At this point I'd rather build a couch myself from scrap items I find in the city than go through wayfair again.

Not a care in the world for customers nor customer service. Their fix is a 10% discount and a see you later. After reading other reviews, I genuinely don't know how they're still in business as most people are unhappy with their orders or in dealing with them.

First time I've ever written a review but this is ridiculous.

I order this bed October 27 and it was delivered on Nov 3 and as of the 7th the bed still did not rise to height and I had a neighbor TAKE A PICTURE AS i AM LEGALLY BLIND I was sent a return at my cost letter. Oh really not doing that. It's total garbage and all I want is my money back. Contacted Wayfair as to return and my money to this date I am still waiting. If they want the bed back they can pick it up its in the garage as it not useful. I am sleeping on my box spring at the moment as I need the refund to get another mattress. I am a senior on limited income, paying off something that was substandard. The middle of the bed is very hard and in a lump, the top and bottom are not fully expanded.Received in damaged box. My invoice says returned. Wayfair where is my refund

Wayfair has cancelled our hot tub order 3 times due to "processing issue". After the first cancellation I was told by wayfair rep "everyone is getting a cancellation email and no-one is getting the hot tub" even though the hot tub was available and in stock according to the website. So we reordered. Received a 2nd successful cancellation email even though we did not cancel the order. When i called customer service this time I'm told its a pricing error. Next day product back in stock. When I called customer service this time, Reordered for the 3rd time. This time wayfair held onto our money for 3 weeks only to cancel the order again today. The product price is also up 800%. What a terrible way to do business. We will no longer purchase ANYTHING from Wayfair.
Wayfair never had an intentions of filling the order at the lower posted price. So instead they hang on to customers money for weeks knowing full well the order would not be fulfilled. Sadly, after researching multiple reviews of this company, it's no surprise.

I purchased a couch set in 2021 with 5 year warranty. Full of snags and was denied coverage or an opportunity to make it right with Wayfair after my claim was denied. One should not have to replace a couch every two years. Poor craftsmanship, poor customer service. Never again.

I purchased a small cabinet; paid top dollar but was given NO satisfaction in the minimal refund for this item. Customer service basically non-existent; Wayfair doesn't reply and just wants you to disappear if you have any issues.
Shop elsewhere where they don't rely on robotically trained customer service staff.

I purchased this outdoor furniture and had 2 pieces defective. Wayfair sent two new pieces... excellent customer service. Over All I am happy with the patio set. The reason for a 3 star is this product is cheaply made I had to serge sew all the pillow slip covers or use and washing will separate the seam. I do not recommend this product. For the money I paid and the work I had to put into saving the cushion covers from falling apart.

The Canadian consumer should be aware there is no seamless after market support for the AKDY range hoods if they want to purchase items such as the filters unless they ridiculously have an American Credit Card. Maybe, as it was not pursued. It was thought this a roadblock and their website clearly states they will not ship to Canada and the filters are not available from the retailers in Canada. This is an Ontario Consumer Protection issue.

I purchased from wayfair.ca for the first time and looking at the bad reviews after, I was hesitant and scared I may not even receive my purchases. Contrary to those bad reviews, my shipments came fast and although it was the wrong color, I called and received great customer service! My problem was rectified and acknowledged right away. I was completely satisfied and I would definitely purchase from them again! And their selection is huge! Two thumbs up!

First picture, wayfair.ca (Canada) rug in special from $267 to $174
Wayfair.com (USA), same rug in special from $199 usd to $75 usd that mean $100 cad
So $74 cad diference, plus, they will use fedex to send you the rug, this mean fedex will charge you at least $35 to get it through customs, this is a surprise fee from fedex and wayfair will tell you they do not control those fees
So you will end up paying $110 cad more if you buy it in Canada!

I have had a millwoid pines fireplace in my cart waiting for it to go on sale from 1019.99. Which it did to 889.99.when I went to buy it didn't allow me. So I thought there was no stock. Today I checl again the name has changed exact same picture and now the price is 1699.99. This is outrageous it was in my cart and should have allowed me to purchase for the price that was there. I had my heart set on this after searching forever and now I hzve to start again. Very disappointed and angry!

Purchased 2 mirrors that were going in a bathroom to be installed on the same ceramic wall. Mounting Brackets were off by 1 1/4". One mirror was 13 1/4" and the other was 12". It would not have been an issue mounting them but the contractor assumed they were both the same. Now they've discontinued the mirrors and there is no way of fixing this. Wayfair just said sorry for tre inconvenience. No sort of compensation or replacement was offered. This is a manufacturing defect and all they said is that it friends on the manufacturer. How is the consumer supposed to know that!

I order a mattress 3 weeks ago during boxing day sale. Paid for the order, paid extra shipping fees (despite their misleading advertisement claiming free shipping for orders over $50).
After 3 weeks got their email stating my order has been cancelled and monies will be refunded!

You guys have ruined my boxing day. Had I have any idea about your business, I would have gone for some other business for my shopping. Its just a cancellation for you guys, bit for me I am losing almost $350 as I will end up paying full price for the mattress. Pathetic service, misleading advertising and zero customer care: this must be the tag line for your business.

My coffee table came with a dent after I called for the right one. The second one came with more dents and was worse than the first one. I called and sent picture again.they sent the third one again with a dent and smashed. After the third one when I called the customer service rep David said 90 days is over, and wayfair can't do anything. I asked to talk to manager and he said you don't trust me and hanged up on me. Called again different rep was nice, but still couldn't help because of policy. Eventually I have a coffee table with a dent. Last purchase from wayfair for us and our friends and family. I am sure they don't care anyway. I couldn't choose 0 star. 1 star is too much for wayfair.