Ashley Homestore

We bought a bench from local Ashley store in Frisco TX and got a delivery with bad smell and they faked my signature. We called them for return and found that they have the worst customer service that I have not met in decades. The agent agreed with us on the call that their business is going down to hell and refused to accept furniture returning. It seems to me that they would prefer any cash money to their future and reputation etc.

Junk! Warranties are useless. I bought a sectional from Ashley Furniture and within 5 months a piece of plywood inside of the ottoman snapped in half. This sounds like the exact situation a structural warranty would cover. But they won't cover it because it sounds "accidental." It's not their fault that they used cheap wood that cannot withstand having feet put on it or being sat on. With only 5 months of use! I would never recommend a company that cannot stand by their products and honor their warranties.

I purchased furniture that went bad after 2 years! Due to the way it was made
I bought the extra 5 warranty and they still will not cover it. They want me to pay for their person to come look at it.
Customer services reps are horrible ---they only read what is on the screen, they are no help
I have even emailed corp and customer service and still have not received an email back
The manufacture c. S- they wanted me to pay more money to get get it fixed
The gbs warranty c. S-will refund the extra 5 yr warranty but only as a in- store credit, why would i want to go back? So the new stuff can break also--no thank you!

Don't buy from this store if you need the product on time. We have been reschedule 4 times and still no mattress. Terrible service with the delivery. They won't give you any resolution on your missing product.

Customer service sucked in the past but now they've completely gone down the toilet. We're supposed to deliver 1/15/21 and now 6 weeks later they cant even tell us when we'll get it. The phone numbers they give us dint work 1/2 the time & when you do get someone they can't help you in any way. We will never buy from them again.

I got an appointment to go in and look at a chair then get a $50 MasterCard for doing that. I did my part to come in and Craig signed me up on his laptop. I went in the store over 9 times over 2 months and never got an answer as to why I not received gift card. I called corporate many times also. Craig was very rude every time I went in and he finally banned me from store. He does not need to work with the public. You should not shop there. Rooms To Go down the street is much better furniture and they are a lot nicer and much more knowledgeable.

Ordered a jute rug and never received it. Called customer service and they claimed I did receive it at an entirely different address than my own. When I told the representative I didn't live at that location she said there was nothing she could do and I'd have to wait 5-10 business days for Ashley to call me back for a refund. Horrible customer service. I've never ordered from Ashley Furniture and never would again.

I have purchased an oil and vinegar bottles set. The lid of one of the bottle does not line up with the bottle. I tried to contact customer service and Tina said it's not manufacture defect. She wants me to pay for the return in order to get my credit back. The quality of the items are bad, that's why I didn't want a replacement and just wanted the refund. I will not recommend this website for any purchase.

In July of this year we bought a couch and love seat. It took 8 weeks for delivery and not 5 minutes after it was delivered the love seat broke. I called right away. They told me that a third party would call and make an appointment. It took 2 months for them to send someone out only to tell us that a part would have to be ordered. The part was delivered to us in December and they will not be able to send someone out until January 19,2022. We really love the furniture but not being able to use the love seat is very inconvenient.
They did give me a 50.00 gift card. I don't understand stand why it is taking so long. What happened to making the customer happy so they will do business with you again.

They will take your order and money and promise delivery in a week. After that they keep rescheduling your delivery with no explanation. We were promised delivery on June 27th, today is July 5th, our delivery was rescheduled 4 times. This store had horrible customer service and they are very unprofessional.

I bought a product online and received what I didn't expect. I tried to returned it but it's not easy if you buy online. They always say you will receive an email but it never happens. I'm very frustrated with this purchase but i learned my lesson. "Never trust them again".

I bought reclining sofa in November. They dropped it, then claimed it was fine. By March it no longer reclined. Called for a repair they sent the part. It took 3 weeks. Still waiting on them to fix it.
Don't buy from them. They don't back their warranties. Horrible customer service.

I will start by saying that I finally did reach a live chat client care agent who helped me resolve the issue. The client care agent on the phone was extremely rude and not helpful at all. It was extremely painful to order simple replacement parts (bolts) Won't shop here anymore just based on client care service, just paid $10,000 to get treated like crap..

Daughter bought bedroom suit for new baby.Installers said they were missing screws to put up bed left everything in hallway.Daughter is 9 months pregnant. I gad to purchase screws at Home Depot and put it up.

It's a shame that this company does not follow through on it's promises. It's been two weeks and several phone calls and an email with not a single call back.
Clearly once they get your money they stop caring.
It's really too bad because the salesman Chris is excellent as well as the quality of the furniture.

They take the mask mandate in Michigan to a whole new level of insanity. I went in with a shield because I can't wear a mask but was asked to leave anyway. If you think Whitmer's mask mandate is total BS... go somewhere else.
PS... HEY ASHLEY... look what I bought at your competitors.

I purchased furniture going on 5 months ago, no delivery of furniture as of today! Went in to the store to attempt to get a refund and the salesman Darryl that originally sold the furniture had a horrible attitude. Told us he can put the order in, it's nothing he can do because of the furniture being late, all nonchalant with an attitude. My husband then call the head quarter while in store. Told us they can refund it back to the card that was on file and should take a day. So asked the salesman is it anyway he can print a receipt, he said NO. We asked to speak to someone else and they was able to, but the whole time mumbling under their breaths talking about us while we was standing there. Prior to that customer service hung up in my husband's face when he called to check the status of it, because he kept asking questions that she couldn't answer.

You better hope nothing goes wrong with any furniture if you purchase from Ashley. They are the absolute worst with customer service. I was transferred from person to person 6 times and no one knew what they're doing. It took me over a week and multiple people to find out that in order to order a part, I need to have an invoice created by the service department, which takes 24 hours, then physically go to the store that it was purchased from and pay for it, then pick it up after it arrives 2-6 weeks later. I can understand waiting for the part to come in, but the amount of time it took to order the part was ridiculous!

Don't walk... run! They have new ownership and they are HORRIBLE now. I am still owed $2,500 from months ago when they tried to deliver HALF of a bed. I cancelled the order and they won't give me my money back. Do NOT get mixed up with these scammers!

Ordered a dining set in April, it was scheduled to deliver today, I received a confirmation number once I ordered but never received any email or tracking even though they charged me for it. I called today since it never delivered only to be told the order didn't go through and I'd have to order again. I asked how that's possible if I'd been charged and received a confirmation number, only to be talked down to and told "well you should've received an email too and it should've said failed on it" no where on your website does it say that and I Never got one. I work in customer service and never have I ever experienced such terrible customer service, gonna be eating dinner on the floor of my new home for another week waiting for a different table to come... never buying here again, didn't offer any resolution for me beside telling me to order again.