Ashley Homestore

I confirmed my delivery 3 times, responding to the texts, emails, and phone calls for a certain date. Apparently, they took it upon themselves to reschedule my delivery... a week after it's supposed to be delivered because I didn't confirm the 4th time. WTH? The first confirmation should be enough. I will never shop at Ashley again. I'm not happy with how they go about confirming delivery dates. Each text, phone call, and email was..."Please confirm by nn: nn PM today or your order will be rescheduled." Come on! I responded to every single email, phone call, and text confirming the delivery date. Such an awful customer experience!

They delivered my sectional after a 3 month wait and the delivery men ran out the door in seconds without allowing me to inspect. I called them immediately as there was a hole in the chaise cushion and many glue spots on another. The quality was nothing like what was in the showroom. They sent me an email and apologized and said I would get new covers sent right away but it has been a month and the store stopped answering the phone. Customer service is mia as well. I feel completely scammed for $3113

I do NOT recommend doing business w/this company. First of all when you make a purchase (order your furniture) you have to pay in full. They have your money & you have nothing but problems. I ordered a sectional sofa & got a call indicating it was going to be delivered at around the same time it was promised. THEN comes the bad news. The inside pieces didn't pass inspection so I only got the end pieces. They said it would be around Feb 1 for the delivery of the other pieces. Again, they have my $ and I have nothing - not even a phone call indicating when the additional pieces would arrive. The salesperson who sells you the item may get commission but then she disappears - as in doesn't answer her phone or return calls. It's now been over 3 months & all I have is a couple of end pieces with no middles. I wish someone had warned me about this company so I'm hoping I can prevent you from having the same issues.

Salesman Pierre Green was real nice until he got our money. He did not shake my hand and thank me for our business. He turned his back and walked off. Then when our furniture was scheduled for delivery it would be postponed. I picked up my 2 reclining chairs and had to help load them at warehouse. They have a terrible culture and I Will Never do business with them ever.

We purchased a leather sofa and love seat from Ashley that was delivered October 30,2022. The cost was $6,500.00 plus $500.00 for insurance. We noticed within the first few months terrible discoloration on all the couches only in the middle of each seat. On April 16,2023, 6 months after our purchase we sent pictures to show the horrible condition of our couches. The discoloration was only in the seat area. We were told this was normal wear and tear and there was nothing that could be done. The couches look horrific and they would do nothing. Their service is just as horrific. Don't waste your money on this companies products or honesty to service their customers.

We purchased a bedroom suite. Over $4000.
Piaf to have it delivered. Did not bring bed Slats.
I spent hours searching for a plan to get my order co. After 3 tries they said they would make a special trip to bring the slats. They did not show. I then spent 45 minutes on the phone with cut service. To be told they could not help me. Then I went to a retail location where I was and the manager called the manager of the location on summer ave in Memphis. He said he would call me at 4 pm. I have never heard anything from him. I have a bed I can not use

If I could give 0 stars I would. I have never been so ignored in my life. Ordered dressers for my first home has been a nightmare. I did so much research before purchasing, however didn't end up on the correct side of review I guess! If I were to have known so many people had issues, I would have never bought. My main issue with Ashley furniture is the neglect that comes with them. I have spoken to 6 different people now, who just answer and hang up on you it's a no from me. Never again. Do not recommend. 0 stars

We recently purchased a couch from Ashley. If not for the Salesman, Ron, we would've probably moved onto a different store.
The customer service was rushed, irritable and treated us like "a number." That's when Ron came up to us and asked if we needed help. It was then, we knew we would be taken care of.
He was patient, helpful and even gave us his cell# in case we had questions or concerns after we left. If we need to purchase furniture in the future, we will go back to Ashley, as long as Ron still works there.

I bought a living room with a cleaning warranty that they promised me I could use whenever I wanted, and the only time I called to ask for it to be cleaned (last July 10 with reference number: *******) they sent someone to the house but they didn't do the job because he said he had to come back later. He never returned and a while ago when I went to the store to complain I spoke with a Manager named Shawn himself who told me he would help me solve it but he never returned my call or answered me. Now time has passed, the warranty has expired and they never provided the service. Really, don't be fooled, don't pay for that service since they don't comply. Ruben Estevez

Ashley picked a return order from my home on June 12 and it's June 30 and yet the issue have not been resolved. I will never order with them again. I have been calling every day which is annoying with long wait times only for the line to hang up. Also, promise to call back once they get answer and never call back. Please stay away from Ashley no one seems to know how to help. I'm still waiting on my refund as of today.No still have not reached me concerning my issue. Ridiculous!

We walked into the Ashley Store in North Scottsdale and was immediately greeted by Laura Sharp(salesperson) She knew exactly what we were looking for and within 15 minutes the deal was made and we purchased our table and chairs. She was lovely and very personable. Please give her a Kudos from us... job well done. Hopefully all of your staff is like her! Thank you Laura! Samantha and Terri

I ordered living room furniture and bedroom furniture. It needed to be delivered in 3 deliveries, no problem. I was told the TV stand I would have to assemble myself and it would come UPS/FedEx. Again, no problem. The delivery came for a coffee table and the delivery guy said, they did not pre-assemble the table and he could not complete it for me. He called the warehouse and she apologized saying they will send other table out to me ready to go. I took another day off and they arrived saying I it is a client assemble item. Why did they take it back then. I asked for a manager to be told non where available. Not sure what I paid all the delivery money for if they just leave a box of parts for me to put together. The customer service girl was rude and should really look for a new career as customer service is not her strong point.

Hello, First I will say it is good to go to Ashley Furniture. They have a wide variety of furniture. Secondly there sales teams are helpful but like anything else you need to put your buyer beware hat on. Be very specific with what you are getting. Especially when it comes to mattress sales.

However, when it comes to execution they really suck. There delivery teams are the absolute worst. You need to watch every move they make. They move very fast so stop them and tell them what to do. I would strongly suggest that the person who bought the items be there at delivery. They get paid for pickups. So they will leave you with stuff eve if it means coming back to pick it up. It is kind of like networking to make sure they always remain busy. These are not employees they are contractors with rented trucks.

I purchased a sectional and chair Aug 20, it was delivered about Nov 11 2020. After 6 month the pillows started fraying and I sewed the up. The fabric appears to be too loose. After 2 hours on the phone, they said I should have bought the warranty. I paid 1820. 00 for 3 pieces, that was enough. The fabric on sofa and chair looks like new yet but the pillows are terrible. Buyer beware or pay the extra 150 warranty. They sent new pillows at no charge. I quess it pays to ask for manager.

Upon placing sectional in home my husband noticed it was damaged, tried contacting customer service a whole month & could not get an answer to when I could get a placement or an Technician out. The people who I spoke to was rude. If in the Houston area the North side location just go ahead and find you another store they are the worst ever and I will never purchase another piece of furniture from them again. The worst customer service ever!

We bought a new king size bed online from
Ashley. They delivered open box items instead of new bed which we are trying to return from last 10 days. All customer service people say they will call in 48 hours to discuss and process the return. We made 5 calls and raised so many requests but they never called back to process the return request. Horrible customer service, will never from Ashley again.

We purchased three pieces of furniture from Ashley Furniture. Two of them have had to be repaired twice. Getting to talk to a person is almost impossible and when you finally get someone they want to have another person call you back. You never get called back though. What a runaround. Even the techs complain about the system. Our tech person came to check out the furniture and was on hold for 30 minutes trying to call the main number which everyone have to use. Talk about inefficient. We will NEVER buy from Ashley or recommend them again.

We purchased a signature electric couch made by Ashley. Within a month the seat started sagging, Both sides of the couch squeaked terribly when adjusting it with the electric controls. The store where we bought it brought us a new couch and the exact same thing happened. We paid almost $1500 for this couch and the quality was horrible. I would NOT recommend Ashley furniture!

We purchased a sofa that is of the worst quality. The foam did not hold up and fabric stretched and pilled looking years old after only months. Attempts for refund or replacement were denied. The company simply replaced the foam in 2 cushions only to be wore the same in a few months.
This is the poorest quality furniture, does not wear well with a warranty that leads you to believe different.
I would never trust Ashley Furniture again.