Ashley Homestore

Don't walk... run! They have new ownership and they are HORRIBLE now. I am still owed $2,500 from months ago when they tried to deliver HALF of a bed. I cancelled the order and they won't give me my money back. Do NOT get mixed up with these scammers!

Ordered a dining set in April, it was scheduled to deliver today, I received a confirmation number once I ordered but never received any email or tracking even though they charged me for it. I called today since it never delivered only to be told the order didn't go through and I'd have to order again. I asked how that's possible if I'd been charged and received a confirmation number, only to be talked down to and told "well you should've received an email too and it should've said failed on it" no where on your website does it say that and I Never got one. I work in customer service and never have I ever experienced such terrible customer service, gonna be eating dinner on the floor of my new home for another week waiting for a different table to come... never buying here again, didn't offer any resolution for me beside telling me to order again.

I put a 600 dollar down payment on furniture. The delivery date continue to change so I canceled the order. Now they keeping the 600 dollars saying restock fee. How can they restock something they never had in stock. They are taking my money in the middle of a pandemic. And running me in circles. Do Not please listen to their reviews and look at their star rating. Runnnn

Purchased a entertainment center online from Ashley Homestore on 11/26/2020, they delivered it on 12/11/2020. Delivered the wrong tv stand the fireplace insert won't fit, only brought 1 pier and didn't set anything up after I paid the $99 set up fee. I complained on December 12,2020. They said a supervisor would call me back and I'm still waiting. They won't refund my money and pick up all of the furniture or won't bring the correct pieces of furniture.

Bought a sectional with chaise. After 2 months of not even sitting on it the stitching on the chaise started coming apart. We purchased the fabric protection plan and after Several calls to the store I finally got the number. They asked how long ago I noticed the problem and I said a month or two ago. They put me on hold and after 30 minutes the guy comes back on the line and says you need to report it within 30 days so it's not covered

Purchased a media console table for living room. After we put together it was damaged. We put in a request for a replacement. Waited three months for it to come in. Confirmed delivery date and time. Waited all day no delivery. When I called they said the delivery had been cancelled that morning. No notice no communication. They said looks like we don't have anymore until weeks later. You'll just have to wait and see when we can deliver a replacement. No other solution or help given.

Gwen with telesales is an angel, call *******205 to place ALL online orders. Save yourself the headache, do not order online or billing and shipping address are different. My story….We had to furnish an apartment out of state and had several issues with ordering online. 3 orders did not go through and several items were cancelled. I was on the phone with the 866 number for days speaking to several people and even online chat, no help! Finally got connected with Gwen who places your order for you through telesales. She explained their system does not and cannot place orders where billing address does not match shipping address. Headache was gone, she placed 3 orders for us and explained everything to us.

I have been trying for 2 years to have a leather couch repaired which has some strange stains that just popped up and stitching coming out. I purchased the extending warranty on my furniture to cover things like this. I had someone from the warranty come to inspect the couch and told my wife and I it was a manufacturing defect and he would let his home office be aware of this. About 3 weeks later the home office called and said that the manufacture warranty is 1 year and it has run out and there is nothing they could do. What, that is why I purchased the extended warranty? I spoke with a lady from Ashley Furniture, and she emailed me letting me know that she would have it taken care of but it will take a little while, 2 years, I still have her email she sent me and email address. Tried to contact her about 3 times with no response from her. Would not purchase anything again from Ashley Home Store nor would I recommend it to do business with.

I ordered a couch from Ashley furniture in Bend, OR. The couch took 9 or 10 weeks to arrive. Upon arrival I noticed our sales Rep. Mark Harvey had ordered the wrong orientation. I now have to wait an additional 8-11 weeks (or more) to receive the couch I ordered. When this information was brought to Mark's attention he was very concerned that I keep the couch covered so they can re-sell it. I will never do business with this company again!

Once again Ashley's has fulfilled our needs for our sons new home. We have known Ms. Dee for more than 2 years and she knows exactly what we are looking for and not to mention the money we saved! I highly recommend Ashley's Furniture to all my friends and family. If your ever in the VA area Ms. Dee is AWESOME!
Sincerely Texas

Ashley is the worst furniture company. There service is 3rd class and about there employees what to say after selling the furniture they will not listen anything about your furniture. Store managers are fooling people like us. Every single time we have to explain each and everything to a new person. From last six months we are trying hard to replace our bed. We have all the proofs about our filing the complaint but no one is listening. I will strongly suggest that not to buy furniture from here. Otherwise maybe you will have to face the that we are going through. I am mentally harassed by the whole staff.

I placed an online order thru the chat, was told order would be here Week of June 14th called to try to add to order took several calls before someone could find it to be told it will be delivered June 2022. Have been trying to cancel the order for 3 weeks now and it still isn't cancelled. Apparently no one knows how to do their job! Luckily went to a store and Callie has been wonderful to work with and help me get as far as I have to get the order cancelled.

I have been lied to from the first purchase. I ordered all items I was told that were in stock. When finding out my first delivery date was not kept because there is no such thing as in stock it has been all down hill. I have had delivery calls from Florida, Texas, Mexico and Memphis for an order that was placed from Chicago area. Next they keep taking items that they said were for my order and are in and them using to fill other orders. This order was placed in 2020. Stay away. Very bad service.

On January 1st I went to the store and spent thousands of dollars on living, dining, and bedroom furniture. Today is February 3 and I have not received not one piece of furniture yet. The delivery department employees are very disrespect and when I asked them for corporate they say they are corporate. They talk to you like you are a child and their actions shows that they don't care about their customers. They called me and said some of my furniture would be delivered on Feb 1. When I called them back to ask what time they would come the lady said she didn't know what I was talking about and she doesn't see any delivery for me. I also paid for delivery and setup but they told me that they will be doing doorstep delivery. Nothing make sense. Today I did a total refund on everything I ordered and I will never shop here again. They stressed me out so much after they took my money. This company is disgusting. Take it from me, find somewhere else to buy your furniture and feel appreciated.

Purchased a sectional at a kimbrell's furniture in South Carolina that featured Ashley furniture. It was the only furniture they offered. Paid 1800 for it. The sectional did not last 8 months and one of the legs on the center couch collapsed inside the couch. They brought out a new section of couch and it is now been a year and the cushions are already squashed down. I am 155 lb. I watch TV approximately 3 hours a week and always rotate where I sit. It is horribly built with very cheap materials. Would not recommend any Ashley furniture.

Ive been to the store 5 times land made 15++ phone calls to get a new remote control for my adjustable bed. The remote broke into several pieces. I have a 10 year protection plan. No one has called me back, no one has been polite, no one has tried to help me get a replacement. The. Most disgusting customer support, you cannot speak to anyone local. They carry no parts locally. The Protection plan is a FRAUD.

If i could have given no stars i would have. Ashley has the worse customer service. 3 phone calls. The second call i was hung up on. And have yet to receive my card at the correct address. This ongoing problem has been going on for 2 months now.