Ashley Homestore

Gina has always been very professional and knows design. She takes time to listen to what you want, helping to order it while giving you the best deals. Dedicated, stays in touch and always making you feel welcome keeps me going back.

They lied and said I would have my furniture delivered a month ago. Be prepared to wait. The salesman added "insurance" and a pillow and didn't disclose the extra costs. It was all about the sale and I would absolutely not recommend them, especially if you actually want your furniture in a reasonable time.

The most disappointing purchase I have ever made in my 50 years on this planet. I was so excited to get a new dining room set that I had saved for three years to buy. I decided to get a matching coffee nook for the kitchen as you can see the kitchen from the dining room. I ordered a cute little coffee nook which was $199. Upon arrival in January, many of the pieces were broken. It is now May, and I am still waiting for the replacement parts. I have gotten transferred, hung up on, and a whole lot of attitude when I call customer service. I am so freaking disappointed because I actually really did like the look of the furniture.

Unfortunately, It is cheap, scratches easily, and is really essentially for "show". It is not practical for any type of family to use regularly. The finishing on the table is cheap and fragile. I will never ever shop here again.

Purchased a painting online. Wrong colors when I received it. Called and was told they would have the delivery company called me for an appointment to pick it up. Never got a call. Called back. Waited for an hour and then they disconnected me. Called back again waited for another hour. The customer service person was obviously working from home. Her dog would bark and she put me on hold to take care of whatever she needed to. I told her I've been disconnected and to make sure she had my phone number to call me back if it happens again. After another hour I was disconnected again. Never got a callback. Next I wrote a long detailed email to their customer service explaining the issue. Never received a reply. Altogether I've wasted six hours on hold or talking to people that do not help me. Will never order anything from them again. Going to put it on offer up for half the price!

I went to Ashley furniture on Saturday, I had the best sales person I have ever had in that store, Robert Nesseth was a great help. He never pushed even when I could not decide which table I wanted. He gave me all the help I need to make the right decision for me. I would go back and work with Robert again. Dora

April sales associate: Customer service/ Smile/ made my experience exciting. My shopping experience at other retail stores was not good but she made my day.

Ordered a chair online it was damaged I called to get it replaced was told no! Are you kidding me? I was told that this company does not replace damaged furniture! I now have been waiting for replacement parts since Jan that apparently will be shipped to my home then I have to call customer service again to let them know the parts have arrived then they send someone to my home to fix it! Disgraceful! Now I find that the parts won't be here till April! Can't get my money back They offer a gift rebate to buy something else! Seriously! Never again don't buy from this store!

Ordered a 3 piece set of furniture and still waiting on the last piece since October 2021, and they have rescheduled 4 times since... I would highly recommend to NOT purchase anything here if you don't want to deal with the wait! Very unpleasant business to deal with!

I had ordered a bed that broke and fell apart within a month because the slats were cheaply made and there wasn't enough of them for a high rise king sized bed. When the person who delivered it took it away and processed our refund they told us that over a dozen of these beds had the same issue in the last 3 months. That's 12 beds that completely fell apart in 3 months. This could injure people, imagine your bed falling apart in the middle of the night!

They did refund it and take it away, however they won't allow my review on their website to be visible for this bed. My purchase was verified, I had an account with them but yet they won't show my negative review on their site (complete with pictures of the cheaply made bed). If you want furniture that's made well, don't go with this company. Even if the product has good reviews on their site, it's probably a lie because they don't allow all their negative reviews to be published.

Ordered 2 nightstands that didn't end up fitting in my space. When I asked for return labels, they only sent me 1 of 2 and it was a hassle getting that second one. I was finally able to send them both back. I inquired about my refund multiple times and everyone assured me my cc had been credited. I found out through my own investigation that the items were received back at Ashley ONE MONTH ago and I have received zero notifications, not a single dollar of a refund - there has been NO communication whatsoever - nothing. Every representative I talk to blows me off. Absolutely abysmal customer service - save your money. Never ordering from here again and am preparing to take legal action if there is no resolution in the coming days.

Bought Ballinasloe 3-piece sectional less than 6 months ago. They are saying there's nothing they can do about the annoying squeaking sound. I'll just have to live with the annoying sound every time I sit down or get up.

I was given a reason but no solution.

Also leather on back of my recliner which is relatively new is cracking.
Not buying anything else from them, ever!

I spent over $1,800 on a mattress, box spring, and frame on 12/20/21 and got subpar merchandise that broke after only 3 days! In person, their technicians would tell me it was a manufacturer's defect but customer service would tell me otherwise and say nothing could be done (no repairs/replacements).

Their salespeople are pushy and dishonest. I was told I couldn't just purchase one item (mattress), that all three HAD to be purchased as a package or it'd void the warranty... why then was my broken furniture not covered under the warranty after only 3 days of delivery? For months, I called and all I got was "we'll call you."

Luckily, I found Facebook group "AF Home Store Complaints Issues Advocacy And Resources LLC" and got help. Ashley is actually communicating with me now and a resolution is currently in the works. *fingers crossed*

Maybe I should have been thankful I got all this at a bargain... almost half off per the salesperson... what a great deal for crappy furniture!

Never had such a bad experience with a merchant. They stay in business with lot of advertising. Bought a mattress online, tried to cancel next morning. Too late. Bed had gone out. Told me to refuse delivery. Just dumped on my doorstep with no knock or doorbell. Called to return. In California, 30 day returns, Agent said can't take beds back because of covid. I said it was still in box untouched. She had to get supervisors approval after long time on hold. It's gone as is any interest in my doing business with Ashley. Maybe going into stores better but I'll never know.

We bought leather sectional couch year ago,plus 5 year protection plan( very STRONGLY advised by seller,telling us it will cover all demages,stains,EVERYTHING). After few months of use all seating and back pillows started to cave in horribly,chaise is almost bent down, leather stains so easily,even water leaves marks! Horrible quality all over! After a year looks like garbage. Ou r 3600$ goes to garbage!. After many calls, atempt to use our 5 year protection plan- they said that anything we claim is not under our protection! Why I bought it then?!. Ashley Furniture Is dishonest,misleading...( oh,they did not give us copy of " protection plan" while we're purchasing that couch,so it's on us I guess,...that we trusted in a words of salesperson who assisted us with our purchase). I am so upset,angry,disappointed...Never,ever will purchase anything else from that store,will share my experience with my friends.

Don't purchase anything from Ashley Home Store the quality of the furniture is cheap but the prices are high. Poor customer service salespeople aren't award of the products. I wanted a firm sectional I was told it would be great after 2-3 weeks I have a flat bounce sectional that can be showcased inside urban air for the kids to play with. Learn from me go somewhere else.

I ordered 3 pieces at a local store. One piece arrived and was fine. Then I kept getting delayed on the other 2...of course the couch and TV stand. After almost a month, I canceled and bought better quality and of course more expensive pieces at locally owned stores...but got my furniture within days...delivered. The delay with my refund? 2 weeks! Even though it plainly says that on the paperwork, you would think that Ashley might try taking care of their customers! I just felt like a number. On the phone was called MISS! Am I Mississippi? Try addressing me by my name! Won't buy furniture from any box store! Especially Ashley!

I Bought a couch a year ago, I also purchased the furniture protection plan. I called to have one of my cushions replaced. I was told after multiple phone calls and phone calls and photos that they would not replace my cushion. They say they cover burns... but they actually don't. I was told my burn was too much of a burn. In other words... it has to be barely burned or whatever. The bottom line is this is how they rob their customers. They promise them something and then they don't go through with it. So like a sucker you spend extra money only to be told they won't replace it. I won't ever go to Ashley home furniture again, comma or by furniture protection. And I will leave A review on every website so everybody knows how they steal from you.

Unbelievable! I purchased a dining room table in December 2021 and they still have not delivered it. They have rescheduled the delivery day 6 times! The customer service representatives are so rude! The first time I called Ashley in March and asked about the delivery date (originally scheduled to be delivered in February) and the reps said "That's your problem?" I've been disconnected by CSR every time I tried calling them, over the 8 months of waiting! I've paid over 3k, waited that long, and got nothing but attitude from them! They named themselves as A #1 furniture store, but I would never buy anything from them again.

Purchased a dresser that was delivered on 9/23/22 broken and completely unusable. Since then I have had 4 appts for technician to come view damage. No showed every time! No call, nothing. It is 10/17/22, I still have a broken dresser, cannot get any help through the customer service line AND my card has been charged.