Ashley Homestore

Ashley is a great place to get stuff from if you get the good stuff. I paid 2100 for a table that was terrible called they did come back and get it and 3 weeks later gave it back the scratches were gone but the other flaws showed so much more and they refuse to give a new top for it. The online help messed up had to order the other part of my order again got charged another delivery fee even though they brought everything in 1 delivery and they refuse to give me that money back.

I was so excited to order more stuff and sad this has happened cause now i cant trust them. Everyone who i talked to understood and had to go through higher up and nothing never happens.

I have purchase many times and with the help that Howard gives us we left very satisfied. Howard even price match without any issues. Ask for Howard when you enter store. I will recommend him to anyone!
Happy customer! We love our purchases from Ashleys

Am writing my review based on great service by an Ashley Salesperson named Armita at the Richmond Hill store. Her excellent service, demeanour and sales skills encouraged us to buy a sofa set. The store and products are good as well.

Service inside store and delivery were as good as I could have hoped. Four star rating. Product was perfect. Years later, I'm still loving use of furniture. Price, product and service, I'm pleased. Will continue shopping there.

I have ordered a soft 3 weeks back and it was promised to be delivered within 3 week. If it is going to take more than 3 weeks I don't want to place an order. Now they are claiming that it will take 6 week to get things delivered. The sale person name is Daoud Ali who promised the ETA. The store manger is also very rude and she justify the mistake and wrong promise made by their sales person. Sterling Ashley'l is the worst store I have ever visited. I want action to be taken against these kind of wrong promises.

12/23 we purchased a sofa and ottoman from Ashley Furniture in Nashua. We were sold the furniture protection plan which is supposed to cover you if you get stains on the couch for up to 5 years. We made our first and only claim at the beginning of March when our puppy jumped up on our couch after stepping in poop. The company refuses to come clean the couch. They gave us the run around for several weeks (meanwhile we are not allowed to clean our couch per the policy so we cannot use it either). Now the company has decided that we are denied due to accumulation (except this was a single event and the only reason time has passed is they were not responsive). We contacted Ashley Furniture Nashua (Xavier Martin is the VP of Ops) several times over the last two weeks without a return call. Ashley Furniture is selling protection plans that have no intention of performing under the contract. Instead of returning calls they just ignore us. This is called Fraud. Buyer Beware. This is not a reputable company.

Bought a dining table set a year ago and wish I had first read reviews for ashleys online. I would never have bought from there as all reviews I read here are accurate. The furniture is of poor quality and their customer service especially after you purchase is horrible. They convinced me to get a protection plan for scratches and stain Mark's but failed to mention that you need to pay almost 100 usd for delivery of replacement and another 100 to renew protection plan for the new piece. Please take my advise and take your money to other stores. Extremely disappointing

We purchased a chase sofa from Ashley Furniture and have had nothing but trouble. Upon delivery I noticed one cushion had a broken zipper. The delivery guy said I had to keep it cause it was in my house and just call and file a claim. Finally after calling, emailing and texting pictures someone came to my house and replaced the cushion cover. In doing so the tech put 2 scratches in my wood floor. I called Ashley and got the run around and was told, too bad. Two weeks later we find a small hole in one of the seat cushions. When I try to call they don't return my calls, texts or emails. We are stuck with a defective couch and we've only had it 45 days. They said I had a one year warranty. DO NOT ever buy this poor quality furniture from Ashley Furniture ever, the also have the worst customer service.

I placed an order for a bedroom set in February. Spent $8,000 at the store. They told me it would be a month before I get my set. I'm ok with that, knowing supply chain is bad right now. March came and went, tried getting any sort of customer service-no luck. Called the only 800 number I could find. I was holding for 45 min, then disconnected. I did the messaging back and forth. Was told that now I needed to wait until may. Ok. May came and went. I'm frustrated now. Again called the 800 number waited on hold for a while. Got through to someone, then was disconnected on the middle of the conversation. I went through the messaging app. Again. Found out I need to wait until June. Well it is now July 4. I was on hold for over an hour, while driving…. Was disconnected, again. I still don't have a bedroom set and no customer service. I would NEVER shop here again. I wish I would have cancelled my order long ago. If anyone knows a trick on getting someone on the phone, please share!

I ordered an online clearance item three times only to be told it was out of stock but the online store allowed you to keep ordering it. Ashley took money out of my account and returned it but took it out. They told me they had it at the store but it was 5 times the online clearance price. It appears Ashley is advertising clearance items that are not in stock cancelling your order and when you complain they tell you to pick another item which of course is not on clearance. Very unethical advertising. Customer service is absolutely useless. They just tell you Ashley's party line. Buyer beware. Don't trust this company. If I could give no stars I would.

In short - our sectional was never delivered when promised (even though their website and my confirmation emails and their customer service chat said it would be yesterday). When we reached out, they said it's scheduled delivery for January! We were never notified of any changes, and their website still reflected our expected delivery date. We had just gotten rid of our old furniture, so now we have an empty living room. They moved us up to the end of the month now, but we still have two weeks to go with no couch. It took a half hour phone call just for them to admit they screwed up - and they did absolutely nothing to rectify the situation aside from offering to cancel the order if we found something at our local store - which we did not. They didn't seem to care about their screw up at all. Do yourself a favor and NEVER order anything from Ashley. Horrible screw up and nobody honestly seems to care - their service is terrible.

We ordered furniture last year of July and until now we havent receive the furniture! They kept on changing the date of delivery! If you dont want to experience this kind of circumstance. Avoid buying in Ashley at any cost! Will not do any transaction after this!

When we purchased furniture from Ashley last December we were told there was a 5'years interest deal ending that day. So we decided to go ahead and purchase the furniture intent on paying it over 2 years. It turned out to be 6 months interest free if paid in full. We noticed this on the invoice and asked a manager who looked into it and told us it would be taken care of. Of course it was not. The interest free deal ended in July and unfortunately we saw it this month more than 30 days after the expiration of then deal.
There is no reason to resort to this kind of tactics if you are a reputable business. Obviously Ashley is not and should not be trusted.

I purchased a mattress and 1 yr in it was completely sagging and hurting my hips and lower back. I followed their warranty process starting in February and here it is at the end of July and 3 no show appointments later, so I writer into the CEO and get a response of they will give me credit for what I paid for the mattress towards another. Problem is they carry 10 choices, half low end and the other half high end. So basically if doomed either way. If I get a low budget I get what I pay for and have the same thing happen or I pay thousands out of my pocket. This has been a complete and utter disappointment. They even told me to dispute the credit card charge because they didn't want to deal with it. So Im out my money and a mattress. Never do business here again.

When I searched google is Ashley customer support reliable did not get positive results.
It is true the delivery and support handling of parts is not great. Check the below image. Work half done left it hanging last night and spoiled the new carpet and stairs.
Update as of 4/1/2022. Three days in a row no update yet!

I would warn anyone from purchasing from Ashley furniture. I was assured 12 weeks for delivery. I was scheduled 4 different times for"delivery" set aside my day and each time they cancelled delivery and said a piece was delayed. I was rescheduled the next month then it happened again, and again and again... Finally someone called me after about 5 months and said everything is in and will be delivered on a specific date. I set aside my day and once again. Not on delivery schedule and rescheduled... Still don't have my furniture. I will never do business with Ashley Furniture again regardless of the price. I would strongly advise anyone from doing business with them. It's worth paying more for good service.

We spend over $5,000.00 on 3 pieces of furniture & it didn't last more than 3 months before it started to fall apart. Had them come fix it a few times now they refuse to fix anything with or without a warranty - even though we bough the warranty on all 3 pieces. They do not sand behind their products!