Carl H.

How they actually paid someone to install this new bill pay system should be a corporate example of "DO NOT EVER HIRE THIS COMPANY AND USE THIS SYSTEM "
If you go online to pay they ask for your the provider number but nowhere on the bill is a provider number so then you wait almost an hour to talk to someone who doesn't have the provider number either and then they transfer you to someone who can't input the actual dollar amount of the bill so if you want you can OVER PAY after all this wasted time and aggravation!
They need to have all executives come in and try and pay a bill to see how useless this system is … and live chat is equally useless as they just refer you to the website and the phone number
I feel bad for the poor customer service people that answer the phone because it's not their fault some complete idiot approved this new system.
They need to be compensated from the executives that signed off on this useless system of bill paying for having to listen to customers like myself that just want to pay their bill

A seller sold a pair of boots that were a complete different color than pictured
I reached out to her immediately
She even apologized and said the lightening must be the reason... but she had no idea until I mentioned it really?
Anyways she offered to start a return right away and I being the ethical person believed her
But of course she was just counting down the hours because mercari automatically goes in the next day and gives the seller 5 stars and closes the case.
And pays the seller knowing full well I had already started a dispute
So they are behind the seller only and say once they have given the seller a rating (and everyone on mercari gets 5 stars) nothing can be changed
There is nobody to talk to and they eventually respond with a very robotic answer without referencing the matter at hand... the seller admitted fault!
They are very anti customer
They only support the seller
She lied she cheated she admitted fault and they gave her 5 stars and paid her
So buyer beware
If you are a gambler and like throwing out your money be aware there is absolutely no customer support
They are interested in getting paid. Period.
Scam is too kind a word and if I was able to give them less than 1 star I most certainly would
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