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anand m.

Contributor Level

Total Points
266

2 Reviews by anand

  • CIT Group

6/14/23

I had several online savings accounts since many years with this bank.
CIT bank denied access to all my accounts without first notifying me, after several phone calls having to wait as long as 45 minuets each time talking to few clerks from call center, i was informed account is under review thats why i have no access and some one would call me from back office, but no one did, Few days later i called again and clerk informed my accounts were in process of closing withut any reason given and was told i will receive the letter of explainintion in the mail.
I only receive letter, my accounts were in process of being closed in 10 days working days.
I was very disturb at their behavior and explanation as each time clerks will talk to back office and put me on hold over 45 minutes to find out and answer my enquiry as they were trying to keep inforatmtion hidden and tell me what they were told from back office.
The funds were mailed after 3 weeks which caused me lots of pain and suffering as i had no access to my funds for 3 weeks.
Over the years i had many accounts with several banks and had never expeirece such as this with this bank.
I am trying to keep this very short.
I had to file complaint with FDIC and consumer Finance protection bureau to resolve this matter.

  • Citibank

4/7/21

Horrible bank to deal with, stay away from this terrible online service, I could not get my deposited money from this bank, and wasted several weeks and hours of phone calls and emails. I filed complaint with Consumer Financial Protection Bureau, Better Business Bureau and FDIC. Only then the bank responded to return my money.
I read many reviews on few websites most of the customers had terrible experience with this bank.
They dont answer the phone, often times i had to hold for over hour and then be disconnected, they refuse to call back or follow up.
This bank lures customers by way of opening saving and checking account keep deposit for 3 to 5 months and receive $300 bonus, then you get trapped with poor service.

Tip for consumers:
stay away from this bank for online account

Service

anand Has Earned 6 Votes

Anand M.'s review of Citibank earned 6 Very Helpful votes

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