Us major moving company ( http://www.usmajormoving.com) DAMAGED a painting (it's torn) minor damage to a stool, and a small table and just found out today they damaged some shelves. Instead of taking accountability Diana kept arguing with me and blaming me. I'm not the one who wrapped or carried or placed or removed anything from the truck. POOR Business practices. I worked with these guys because of the good reviews, and really regret it since this is the worst move I've ever had.
The red flag started when I thought I had finalized my moving details and out of the blue Diana asks for a credit card number. Not a big deal but this type of requirement should have been clear not something thrown at you last minute.
The movers showed up on time but were extremely slow in starting. It took them a half hour before they even came up with the dollies. I've done this move many times and the same distance. A one bedroom apartment should not take over 6 hours to move. Normally this has been done in under 3 hours. Trips were taken back to the truck without having anything in hand. I didn't feel they were efficient and definitely moved at a snail's pace.
The real nightmare came when we are at the drop off location and I find out they damaged my painting and other items. DIANA went into denial mode and that it's impossible for anything to get damaged because it was wrapped. Not everything was wrapped in blankets some things just had plastic wrap. How did two black marks get on the sides of the shelves if this was actually properly moved. Anyhow they offer 60 cents per pound. Not close to being enough for damaging a painting. The entire time Diana is arguing with me and refusing to take accountability. Then she offers me an hour free. I told her that I would try to resolve with my renters insurance.
I find out the deductible is very high and the moving company should cover the cost. More denying any accountability from Diana and accusing me of damaging my own painting because I took the blanket off. The damage was done in wrapping or carrying to and from the truck. No logic with these people. Anyhow the movers have refused to take any responsibility. Horrible experience and beyond unprofessional. Not even an apology that they damaged my belongings. I do not recommend this company. The only positive thing is the two movers were nice. One of them didn't fully cover his nose and that also made me nervous you know since there is a pandemic going on and all.