UnitedHealthcare

I spent 15 minutes chatting with rep only to be given a direct phone # to call & start process again. Auto system had me verify my Dib & zip code twice just to a rep to ask exact same questions. That took another 12 minutes just to be transferred to another system to be on hold, still on hold 20 minutes later. What is UHC doing about OTC customer service. They can't get this done correctly year to year & hold times are excessive

Ever since they went to Amazon for otc they have dropped most stuff that I used which is crap then they dropped my amount so can't even get much at all due to higher prices this is an injustice to our senior citizens of which they don't care whether they help us or not

I would give them zero stars if I could. My daughter had an infected toe and I called and they told me what Urgent Care to take her too and then denied the claim. Three months later she had strep throat and I was on vacation. They told me the Urgent Care down the street was again In Network and again denied the claim. I called and after 45 minutes the agent said it was indeed covered. Three months later I get a bill from Urgent Care for a bill that was higher than if she would have just gone and said she didn't have insurance! Seems like a total racket.

NEW Customer, this was a big mistake. Tried to look for a DR, the one I found was no longer at that facility or with this insurance. Called and they sent me a list with the DR that is no longer with the insurance company. It's kind messed up if the data is incorrect to find a doctor

I've been in pain after a fall last April. I've tried physical therapy, acupuncture, laser, ultrasound and NOTHING is helping. Firstly, they denied a lumbar epidural because they "didn't see anything on ct or X-ray. Now they've denied my sacroiliac fusion for next Friday because they won't cover that type of fusion. So IF they approve this, I will have to go over two hours away to get a full fusion done. That ought to be real fun traveling back home. I guess I'll have to unsafely lay down while my husband drives. Another thing. They're ungodly deductible before they pay for any prescriptions. I've now had to completely go off my diabetes medication because it's freaking $700 a month! Thanks a lot UH 😡

I tried to make an appt with Moffit in Tampa. They will not accept United Healthcare Medicare. Insurance is a total waste! Call United Healthcare and was on the phone 20 minutes passed from recording to recording until I just hung up!

My name is Tiffany Kirkland I paid out of pocket over 6,000 for my daughter Nadia Grey which is on my policy. She had to see a TMJ specialist for nerve damage after getting her wisdom teeth pulled, the specialist was out of network, I received my the necessary documents to file my claim, which was a letter stating she needed this treatment, all the tests like MRI's and X-rays, and her super bill with all of my out of pocket expenses. I was told they received everything 11/09/23 and they had 30 days to review it; well it is now 1/2/24 I have not heard back from them, I called several times and got no where, I checked the website to see if my claim was updated, it was not, they have my current phone number and address. I feel like they could have called me no matter if they would reimburse me or not. This is very unprofessional of them I am hoping they contact me soon and give and update on the status of my claim.

OTC program gives you $40 to play with. But they don't restock popular items that are out of stock. Also, used to be where if you wanted an item that was more than $40, you could pay the diff with a cc. Not no more. This leaves you with few choices and if you have money left over in you account after a purchase, it all goes to the vendor.
THIS REALLY SUCKS! I'm reevaluating my UHC plan for next year - may switch to BCBS.

I got tossed around a lot before I got to the right representative. The phone reception and was bad with a lot of background noise. The Reps do not have English as their first language. Hard to understand the accents. Had to wait on hold for a while too.

Worst healthcare company I've ever had through an employer. Pure garbage. I pay twice as much as I did with Cigna, have half the benefits, and the customer support is the absolute worst. They even billed me for my 2 year old's physician-ordered COVID tests because they were "out of network". Despite me filing appeals about the CARES act and their website clearly stating they would cover those things, they still deny them. Absolutely awful company.

The benefits they told me I had when I went to use the benefits they told me I had I couldn't use I went to the app it said the. Benefits were there couldn't use it I would call to check on it to find out why customer service would have me on hold for long periods at a time then tell me no I didn't have those benefits then hang up on me over an over this company doesn't honor wat they claim u have on benefits watch the app cause they will change it all around overnight. Bad company

Greedy company that doesn't care how their referral process impacts patient quality of life. This company is actively working to prevent or significantly delay me from receiving timely care through their difficult referral process. They require your PCP to review both tests and treatment recommendations from the specialists and submit a duplicate referral just to get it covered. Since when does a PCP's opinion of my condition trump the specialist they referred me to in the first place? I was just hit with several thousand dollars in uncovered medical costs for basic tests and treatments that my rheumatologist and neurologist ordered and insurance refuses to pay because they have added an unnecessary layer of PCP referral red tape. It's February and my PCP's office has had to send over 20 referrals on my family's behalf for simple care for my family and the care of my chronic condition. The administrative burden on my life is insane, and I've lost at least 30 hours of my time in the last month trying to navigate UHC representatives, doctors' referral representatives, and my care is delayed due to the weeks it takes to get referrals processed. Not getting timely care due to the extra red tape made my condition worse and is actually increasing the number of doctor visits. Horrible.

I've been unfortunate to have UHC coverage, if you can call it that, at my last three places if employment.
Their premiums and deductibles are ridiculously high and they don't actually seem to cover anything outright. I've been practically forced to be through the nose for: repairs to an improperly applied tooth cap; a knee injection to treat arthritis that might allow avoiding surgery, etc. They're quick to deny claims and their customer service unaccountable and the worst. Today I wasted countless hours, called their offices 5 times, spoke with circa 10 reps because even though I have new coverage and just received new cards, half of their team denied that I actually had coverage and told me to contact my HR. The other half of idiots confirmed that I actually had coverage but they didn't understand and couldn't explain why my new coverage wouldn't show up on their website when my former coverages all show there! They again, told me I had to contact my HR to fix their problem?!? Does everyone else agree that the average american is being fleeced by these crooks?! When illegal aliens can go to the hospital and get free treatment because they rest of us are paying for it?! The same goes for car insurance! Something has to be done. These crooks need oversight and control. I wish I could leave 0-stars...

I been waiting for my card for so long
When i called them the representative they keep transfer me to different people
They have the worst service and I don't recommend it to anybody

Spoke to one of their live reps to try and find a doctor. The customer service rep sounded not very bright and they weren't. They couldn't even look up my member number. Then they left the line and when they got back on told me my insurance account had been deleted and they would forward me to sales! I knew the account was active as I've been using my insurance in the last week and was logged into my account online! Just hung up on the fool before they did manage to find my account and delete it. An utter waste of time! The person was the dumbest customer service I've ever spoken to in my life and I've been alive decades!

I have to reset my password every week
I clear my cookies per customer support and then keep resetting my password every damn week
One of the Worlds richest insurance companies don't let customers travel through their website
These guys are scamsters at the highest level

I called in October to make sure my upcoming routine dental appointment would be covered. I had had some dental work earlier in the year but the representative assured me routine visits were covered outside of the maximum benefits allowable. They lied. My claim was denied and when I called them they ran me around and wanted me to submit an appeal in writing that may or may not be resolved in 30 days. I will not continue to do business with a company that is not truthful. As soon as enrollment opens I will jump ship. Do not trust UHC, they are not truthful.

I enrolled the beginning of October they sent me a card with wrong number hey ordered a new one. It still has not arrived and after several calls and getting different answers from everyone why I am ready to just drop them. Customer service stinks I wouldn't even give them a 1

The customer support staff is absolutely clueless. I will start looking for a different insurance company.

Bad experience with Healthplex Dental (2 months to respond and then denied). (United Health oversees.) Uh will not be considered in the future, ie next year when I start Medicare Advantage.

Their Prescription cost $ 115/month and their covered prescriptions are 30% more expensive. Ask your pharmacist to check price of prescription vs other insurance coverage and GoodRX.
Cannot get off their plan, They will keep on taking money till you go bankrupt / or bank account is drained and then they follow up with phone calls. What a trick on older people. It is a shame that there is no one to keep them in check

When I poop, the toilet is filled with blood. A colonoscopy (which was covered by United Healthcare) revealed polys which need to be removed. United Healthcare is denying coverage of the surgery to remove the polys.

UnitedHealthcare OTC is a joke. They are usually out of stock on the items you need and you cannot carry over the allowance to the next period. I placed a $60 order 3 months ago that never shipped. After 6 frustrating phone calls and multiple emails, still no product. The order shows "Pending" on my account but they can't tell you anything about it. Their Customer Service department is a useless call center in the Philippines that only has the ability to read back to you what is on your online account. Can't wait to switch to a better company as soon as my plan ends.