UnitedHealthcare

It's been a year, but my claim was not settled yet. Even after all approvals Payment process is pending.
And I called their service desk 1000 times, still, I get the same answer "Your payment will be processed soon" and even in the email, they will mention the settlement date. But nothing will happen after that.

I got the executive who connects the insurance company and Hospital (Rajesh Kumar R *******640), And whenever I call him he will reply either "I will get back to you in 15 mins" or "your payment will next in a week".

In one sentence - Get your medical insurance here and delete/trash all relevant data.

United healthcare always denying claims resubmit and deny again we went for almost a full year to have an ambulance trip covered we were told it was a private ambulance company so they would only pay $800 towards a $2700 bill we submitted this bill multiple times had conference calls with the ambulance company and threatened legal action before they determined that they were in fact responsible for the bill that it was not a taxi ride where we could choose who came for our emergency service among other things if you have a choice do not use this company

OTC program gives you $40 to play with. But they don't restock popular items that are out of stock. Also, used to be where if you wanted an item that was more than $40, you could pay the diff with a cc. Not no more. This leaves you with few choices and if you have money left over in you account after a purchase, it all goes to the vendor.
THIS REALLY SUCKS! I'm reevaluating my UHC plan for next year - may switch to BCBS.

The Gentlemen was amazing and helping me acquire the doctors. I needed to visit on top of a primary care physician. I highly recommend United Health and Francisco are made this just easy and amazing excellent job Francisco R.

The rewards program is completely useless since they changed to the "U" card. There is no way to spend them. I have tried several merchants and they cannot read the card. I have called customer service about this several times and they say the merchant hasn't been trained to use this card or I am using it at a merchant not on their "list". They totally messed up a program that once worked easily.

They change rewards to UHC UCARD and only good for health items. Before we got Visa Debit card and could use it for anything. Also When to First Line for Health items. Takes 7 to? Days to ship. They ship wrong item and said they will correct mistake. (still not done) Aso put in order on 4/3 and still pending on 4/13. Should go back to old service. Read reviews and see how many people had problems.

Spoke to one of their live reps to try and find a doctor. The customer service rep sounded not very bright and they weren't. They couldn't even look up my member number. Then they left the line and when they got back on told me my insurance account had been deleted and they would forward me to sales! I knew the account was active as I've been using my insurance in the last week and was logged into my account online! Just hung up on the fool before they did manage to find my account and delete it. An utter waste of time! The person was the dumbest customer service I've ever spoken to in my life and I've been alive decades!

My husband recently diagnosed with terminal cancer. UH has been wonderful. They check up on us, see if we need anything, offering the many services we may need including therapy for grief or just someone to talk to. It is comforting to know they are there. Patrice B-F is a caring human who is helping and has helped us throughout this time in our lives.

Today…. I had a SIMPLE question. Tried calling two times. Both reps could not understand English. I could not get an answer to my question about if a test is covered. The last guy was looking up a CT heart scan under medical durable equipment! And I could hear a rooster crowing in the background. I have great health and rarely use my coverage. It is an advantage plan. I dread the day I need a real customer rep! Please bring back some good customer service.

I have called several times trying to figure out how much my co-pay would be and nobody knew how to help me. It was like a joke, I spent over 3 hours total on hold and being transferred to customer service. Employees genuinely do not listen to the customer and are very improperly trained.

Worst healthcare company I've ever had through an employer. Pure garbage. I pay twice as much as I did with Cigna, have half the benefits, and the customer support is the absolute worst. They even billed me for my 2 year old's physician-ordered COVID tests because they were "out of network". Despite me filing appeals about the CARES act and their website clearly stating they would cover those things, they still deny them. Absolutely awful company.

I paid over $500 a month in all of 2020 2021 and could not get barely any care and seeing a doctor it was near impossible. I would never pay for this other than I was stuck with it and the fact that they basically would leave you dead but take your money is extremely depressing and frustrating for their consumers /patients. So sad that you can pay a fortune and virtually be told "no, you will not get any care" other than emergency services period.

This company's practice of denying coverage for a life-saving medication is criminal. To expect the son of a war hero, who fought bravely for this Country, to pay $3000 per year for a specific medication he was used since 2014 is unacceptable. Time for a really good Class Action Lawsuit to make this company honest. Can we say Monsanto?! Its in the works, folks. And it will exceed $1Billion.

Terrible customer service, very long hold times and mostly people who read from a script, not actually listen to the member's issue and respond in a manner that actually relates to what needs to be addressed. It's expensive insurance for what you actually get for coverage. For a company that claims to provide "value based coverage", I think that statement is more than slightly delusional.

If denying so many procedures I switched to Fidelis Care. The most egregious offense is the constant harassment of phone calls trying to get us back. At the least I request 20 times to stop calling. They promised to remove my number but they lied. I had to spend $80 for a call blocker.

Typically spend 20-45 minutes before we get thru to an actual person

Phone calls will raise your BP into the "danger zone"

A most ridiculous uncaring monopolistic-like mega corporation that has no clue about customer service

I feel sorry for you if you have to try to navigate their byzantine system... expect to be cut off in middle of calls. For calls to drop. For transferred calls switching to fast buy etc etc

I would rather give it a triple 0 stars review. The worst experience with health insurance coverage. I have contacted them several times as it was assigned as my primary health insurance at work and they refuse to pay for the medical services billed by my providers. Difficult to find providers who accept it in South Florida, and the list just goes on and on.

My advice, just walk away!