UnitedHealthcare

Horrible customer service, a lot of outsourced customer service representatives who barely speak English, a lot of misinformation about whether or not providers are in network, wastes countless hours on the phone with many calls being over 3 hours long even for matters that should be relatively simple, lots of very rude transfers mid-sentence, often a fight to get a word in edgewise with them.

Wouldn't recommend, none of the agents can give a straight answer. They can't explain anything on your plan. You can't understand all the foreigners and nobody speaks clear English. They dont even cover birth control pills like every single other insurance does. A very small list, and expects you to switch after being on one for years that finally works. It shows your benefits cover an office visit but then it doesn't and you have to submit your claim over and over before they finally pay. It's a mess and takes hours on the phone to get a clear straight answer. Not a good company at all. Go with BCBS

I was evicted because your people have no brains they didn't care that ist hot and the air is bad. I have to live in my care in the heat with breathing problems. They didn't care that I have to eat uncooked food. Two days in a row I ate nothing but cake someone brought me. That's real healthy and you say you want the elderly to be safe and healthy I say what a pack of lies you should not be in business. I have been with your company for a long time and have never seen or felt the way you people have made me feel. So I am going to post everything bad I can think of about my treatment on Facebook and tell all my friends what you have done to me. In the beginning I just wanted a hand written apology but you couldn't even do that maybe I can convince enough people to change to another insurance company.

DO NOT RECOMMEND: They send out letters to get you to schedule these promising $50.00 visa gift card, they don't send it until you call five times and they insist, refuting their own letters, and say that the amount is actually $15.00 not $50.00. Total scam

Dehumanizing chatbots leading you nowhere but backwards. If you manage to get a human, its a scripted pseudo polite parrot that is powerless to actually dig into any issues but will keep you on the line for hours. The billing is a nightmare.even if you pay the whole year premium they continue to bill you throughout the year. They don't recognize my PCP so that's huts me off from receiving care. I just go to Mexico or Canada & pay out of pocket

I signed up for United healthcare seven years ago they promised $25 gift cards for Walgreens every year. Of course that never happened not only that there is no number that you can call for Louisiana rewards.

They also have terrible transportation medical service. They don't even assist pay for gym memberships unless you are 65 or older.
Otherthe insurance plans paid for gym memberships in fact most of them do.
They pay for Uber card for medical transportation.

I gave them one star because I couldn't give them a negative star.

Recently changed my job and ended up with United. So far it has been a nightmare! They have rejected my medication coverage which I am taking for the past 5 years. Now they have rejected to cover the eye examination of my daughter. They are horrible! I am looking for a new job so to get out of this horrible coverage. If you have a choice STAY AWAY from United PERIOD!

I was to start using my UnitedHealth advanced plan on 2-1-2023 im still waiting for my card they say it will be another seven to ten days I have been to 2 doctors appointments and have had fill medication and still no card I never received one before the first of the year just a bunch of information that does me no good because I have no card! My sympathy to anyone else who is having this problem,

I have one of U. H. insurance plans which I have not used much. Lately I have seen commercials on television informing that we might be entitled to extra benefits at no extra cost but if we do not call to request those services we will not get them automatically. I decided to call U. H. and realized there representatives did not get the proper training or confuse you on purpose to get rid of you. My husband has a different plan with UH. And sometimes he spends hours on the phone with U. H. to get info or to solve a problem. Shouldn't seniors be entitled to some peace of mind?

Greedy company that doesn't care how their referral process impacts patient quality of life. This company is actively working to prevent or significantly delay me from receiving timely care through their difficult referral process. They require your PCP to review both tests and treatment recommendations from the specialists and submit a duplicate referral just to get it covered. Since when does a PCP's opinion of my condition trump the specialist they referred me to in the first place? I was just hit with several thousand dollars in uncovered medical costs for basic tests and treatments that my rheumatologist and neurologist ordered and insurance refuses to pay because they have added an unnecessary layer of PCP referral red tape. It's February and my PCP's office has had to send over 20 referrals on my family's behalf for simple care for my family and the care of my chronic condition. The administrative burden on my life is insane, and I've lost at least 30 hours of my time in the last month trying to navigate UHC representatives, doctors' referral representatives, and my care is delayed due to the weeks it takes to get referrals processed. Not getting timely care due to the extra red tape made my condition worse and is actually increasing the number of doctor visits. Horrible.

Shame on this insurance. People with no souls work here. I'm truly shocked by how I have been forced to pay a CT scan on my own when they were told it was sent stat by my primary Doctor because of an abdominal mass. It showed a 19cm large fibroid tumor which was already effecting other organs. My primary sent me to a surgeon who was shocked to have a request from United Healthcare for a Pap smear on an organ that is going to be removed. This also made the surgery to be postponed for another month which has made my organs and me suffer more. My surgery is in 3 days/ I still don't know if it's approved or will be postponed again. A third count down? More organ issues? More depression? More symptoms?
I am in shock on how I've been treated when I have been paying on time and have huge deductibles. So beyond disgusted. I have this through work so no choice- I'm going to recommend ANYTHING else.
I'm SCARED - I'm ready to be healthy again

The people who work here obviously have no family no morals and no soul. It's not possible to treat someone as bad as they do and then go home to a family and pretend the bad things they have done will not eventually follow them. If you make to many complaints expect it to be retaliated against. If they can't shut you up they will make sure to pass you on to someone who can. I can not turn back the hands of time and get my health back but I can pray I run into one of these people before the clock runs out

I changed employment in the past twelve months but am still stuck with UHC. UHC is denying a medication that works really well for me. Have spent months trying two "similar" meds (meds 2 and 3). The most recent, med 3, almost put me in the hospital. All for the sake of proving the value of the original med. Even with a letter from my doctor, UHC is denying the original med that works well for me. So who at UHC got their bonuses this year? Did they make enough money at the top? My original med costs about the same as the second med I tried (which did not work well for me but I will be forced to take or die. I cannot tolerate the third med.) Both the original med and med 2 are controlled by the same company! I am so discouraged. Beginning to not care about taking any meds to address my chronic condition. Guess this is the message UHC is sending me: they don't care about people.

I take multiple medications. Almost all of my medications are generic except for one which I have always filled as brand name necessary under other insurance companies. I've tried the generic for this medication in the past and it hasn't worked. Other similar medications haven't worked. Only this one, brand-name necessary medication works and I've been taking it for 13 years. The medication is $1500 out of pocket. UnitedHealthcare threw the book at me and wanted me to pay $1200 for a 30 day supply as a deductible. This is not a standard deductible on my plan as I have never had to pay towards a deductible for any of my other medications. I've just paid the copays for the other medications right off the bat. So now I'm having to try the generic for this medication again when it has already proved ineffective in the past just because I can't afford the $1200. If I could give them 0 stars, I would.

I changed my insurance to unite in August. My dentist sent in a approval request for my dental work in October 2019. Unite ignored the request until February 2020. I was unable to get any dental care until 2020. I'm unable to compete my dental work, because I'm out of money! The 3200 they give you for dental is spent upon there approval! If unite had responded to the request in 2019 I would have been able to get my dental work completed. Unfortunately for me I have to wait until next year! Which could cause me to loose teeth.

I have been getting Epidural Steroid Injections for years using UHC. It went from no preauthorization needed and at most 6 per year. To preauthorization required and 6 per year. To 3 per year and preauthorization needed.
To which I have spoken with several of your customer service reps and supervisors who flat out lied and placed blame on the provider.
So I have supposed to wait till next year to address severe back pain? All to save money when profit should not be the purpose of insurance companies. I am going to write to all the officials in my city to get rid of your contract as our benefits are slowly eroding year by year. Why am I paying you premiums?
Look elsewhere for insurance coverage!

My prescriptions are constantly getting denied, upon pushing UHC, they 'discover' these are actually covered. I can't get a penny out of my HSA for any number of dozens of treatments explicitly stated to be allowed. I hate hate hate this company and wish I didn't have health insurance.