Kaiser PermanenteReviews 232

They have commercials stating they are 5star healthcare and its a lie. I have never in my 44 years of life experienced such a horrible healthcare system, I did not even know bad like this existed. They are killing people and leaving people in worse health then when they first came in. The doctors are the worst I have experienced, I wouldn't even call them doctors. They are trained to pass you around form doctor to doctor and offer you only shots for pain without even placing a hand on you, behind the computer screen the entire time. They have left me with permanent pain, they have set up a system that works to cover their backs. They lie on their notes of every visit to cover themselves later. I have seen this again and again. Not one of my issues has been solved, only gotten worse. 3 months ago I popped my knee bone out of place and I am still now 3months later waiting for an appt for a simple x-ray that I requested because the doctor asked me what I want to do? Obviously no bones are broken or I wouldn't be walking around for 3months so I had to ask him for an MRI. So many issues gone worse in their care. There is no care from anyone at Kaiser. They only care for $...each appt is like a 20min time frame for them where they pass you off to the next and record things other than what happened. They try to make that 20min go by by going off into things that are common sense. Its the worst! Everyone I talk to agrees Kaiser is a nightmare. Im not sure how they stay open. DO NOT GET KAISER EVER! Trust me! They are playing with my life right now. It gets to the point where it gets so bad that you stop going in or making appts because you know its a waste of time. I have a serious issue that all my doctors know about and never any concern from any of them. They do appts like ultrasounds, find something like a tumor in you and NEVER call or contact you to tell you results or talk about what they found. You have to login online and read your own results and try to make out what they mean. Its bad!

If you want to live, stay away from Kaiser. Autopsy that Kaiser told me not to get when my husband, Ron, died unexpectedly/suddenly proves, as coroner said body doesn't lie, Kaiser caused his death. Get copies of all phone conversations. Get copies of all medical records; you may be surprised to read how Kaiser wrote your records to their benefit, should an issue arise, as I have. Believe that Kaiser does not have your interest first, but theirs. This fact is documented, per Dr. Chuang, who told Ron and me that he, Dr, Chuang, put himself before his patients. Stay away from Dr. Barbara Yap (San Mateo, CA), Ron's primary who ignored all symptoms Ron and I voiced to her that she chose to ignore, causing Ron's death. Feel free to contact me for proof of what I am saying; everything I am stating here is documented. Everything I am stating here is the truth, based on all being documented, without question.

I have had a detached retina and subsequent cataract rendering me legally blind in my eye. Surgery was needed. Kaiser put me in line and made me wait 3.5 months for "elective" eye surgery. One week before surgery, Kaiser cancelled my surgery and said I had to wait three additional months. When I asked why I don't go to the front of the line since I've already waited three months, the brainwashed doctor(s) said that is not how Kaiser works. That will make six months of no work and income for my family. Why doesn't the State see Kaiser has signed up too many people, taking their 15k a year, and will not provide services. Since Kaiser is self-policed by having internal investigations for wrongdoing, they circle the wagons and keep on victimizing patients. California, step up and stop these atrocities from occurring. Stop them from signing up any more companies or patients until they can perform in a humane way.

My surgery for a non-cancerous brain tumor was cancelled 4 days before the surgery date. I had family flying from out of town and they reserved hotel rooms that were very costly due to the fact that it was about 3 hours from my home. They only do these surgeries on Wednesdays and I was told that they had a life or death emergency. If this truely is the case, then I understand. But what I don't get is how can it be a life or death if the person has to wait 4 days for the surgery? Also, why was I bumped for the next available date? That date is a month away. I am confused and anxious that Kaiser is going to do this again. It is not easy mentally preparing for a brain surgery only to be told that I have to wait for another month. I have had Kaiser on and off (depending on work benefits) for 38 years. They use to be great. I have had some good and mostly poor experiences with Kaiser. Needless to say, I have no trust in them at all.

I recently had a procedure and I was originally so afraid. The nurses held my hand and assured me that everything would be fine. Before i knew it, it was over. So much after care support. I am very happy at Kaiser

IVE BEEN GOING TO KAISER FOR SEVERAL YEARS ABD CAN HONESYLY SAY THAT I HAVE NEVER EVER HAD A PROBLEM. MY PRIMARY IS ABSOLUTELY AWESOME AND TREATS ME LIKE FAMILY. HER SO MUCH
( DR. KHANYA CUALOPING)
AND TODAY I SAW JODIE DUNCAN NURSE PRACTIONER WHO WAS FREAKING AMAZING! IVE NEVER HAD A PROBLEM WITH KAISER. I WILL NEVER GO ANYWHERE ELSE! THEY GET 5 STARS ACROSS THE BOARD! THANKS KP FOR ALWAYS BEING THERE FOR MY HEALTH NEEDS AND BEING FRIENDLY AND AMAZING!

I was recently seen by Dr Victor Fernsndez and it was one the best experiences I have had at Kaiser. He is just amazing! He knew my history. He Identified tests that needed to be done. He cared for me as a patient. I felt my medical situation was taken care of with the right concern, friendliness and care and professionalism. He is the best doctor I have seen so far!

My issue happened in Kaiser Permanente in Stockton, CA.
I have a level 4 cystocele and was scheduled for surgery; at the same time a total hysterectomy due to uterine fibroids was going to be done. All preoperative testing was done, and the day prior for the surgeries the doctor asked me if I hurt, I said yes. Based on my response he said he won't do the procedure, and because he refused, then the other surgeon refused as well. They told me to live with it. I was charged 17k for testing for two surgeries that weren't done, and I have to live in constant pain and incontinence because of it. I trusted this doctors to do the right thing, yet they both gaslighted me playing my issues as not important and minimizing my health and well-being. Now I live completely depressed and isolated, as I hurt so much and find no solution.

ARSINE ECHIGIAN HENRY MD, M.D. Is a worst doctor ever. It's been 7 years, and I've never been able to get help from her when I needed it most. I can't wait to inform other people not to choose this useless insurance or the doctor. I am suffering with KAISER with every single and simple question I have.

Shame on Kaiser.

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It is impossible to get in to any appointment in a reasonable timeframe their mental health care is an absolute joke feeling 1000% more hopeless and suicidal since finding out I'm literally being held medically hostage by them right now $#*! KAISER

Next time you call Kaiser say pay Premium or ask for the billing department, you will get a representative immediately. If you like this advice, push the like, or helpful button to let me know you got through to someone.

Kaiser allows one to change doctors for any reason if they are not satisfied. I found one who is very good and I feel fortunate to have him He listens.He is friendly He makes referrals when necessary. Delta Dental insurance saved me thousands of dollars

Difficult getting any sort of appointment and will be shopping around for a new insurance. Beware! The hype of this being a great insurance is false

Got the run around to x rays, to a specialist who refused to even touch my finger.
Went home a squeezed out the splinter myself.
You will only get help if you go to the ER and pay the high co pay.
Doctors are useless. No clinic to go to, to actually get any kind of treatment.
Just take your premiums and co pays every time you see a "Dr."?
80% Indian Doctors who got their licenses in India. ( need I say more)

Wish I could give 0 stars but that's not an option. After signing up for Kaiser a little over a year ago my experience has been absolutely miserable. Trying to actually use Kaiser services is more traumatizing than the sickness or ailment itself - you have to jump through hoops for EVERYTHING and end up facing a staff full of attitude because they're overworked amongst all the chaos and disorganization. If you're ever faced with signing up for Kaiser, RUN! January can't come soon enough to switch plans. Shame on you, Kaiser.

I have been unable to speak to my doctor since 2018. I was unable to see my primary. A simple work note takes 30 days to review and process. Worse insurance plan. Will not recommend it to anyone

I've had Kaiser for 20 years. Each year it gets worse to the point I now consider it sub-par insurance. You'll be lucky to make an appointment with your Primary Care provider. Specialty appointments like dermatology are months out. Worst of all they have lost lab samples of mine on several occasions. Once, I even ended up in the hospital with sepsis because of their negligence. It's fine if you just need to go to urgent care once a year...albeit, it will be a long wait. Luckily, I will be changing insurance. It's unfortunate how bad it's gotten.

Kaiser is not 'User Friendly'! If you have an issue you can resolve on your own or by utilizing Web.MD or Mayo Site, that might work for you. LONG wait to even GET an appt. (I called in Aug. Of a past year & earliest available was SEPTEMBER 28th!) Urgent Care is a joke, be prepared for a super long wait! I just stopped going to Kaiser for any reason, treat myself & hope for the best! Even with the Covid scare I did not go & I am in the 'vulnerable' group, Senior citizen. They signed a 'No Bid Contract' with Calif. State (Gavin Newsom) so I can only imagine the enormous increase in patient roles! Before retirement, I worked in Cust. Service at other Insurance companies (2) so I feel mine is a valid opinion based on my professional experience.

Some Drs take days to approve your prescriptions. Submitted to Dr the 5th and not sent out to me until the 14th. That is unsafe and pathetic