The entire VA process is SLOW, therefore, so has been their development of a functional and well working site. The VA has made strides to improve their interfaces and usability. With the eBenefits portal and other add-ons, the site is becoming useful and user-friendly to its users. They still have a way to go, but at least you can now log-in and check the status of claims, appeals, etc., without sitting on the phone for hours trying to get through.