It appears that Shipito is using some marketers to clean up their reputations after the recent messes their employees have gotten them into. I've followed up with Shareen, who has contacted me here on SiteJabber, to see if she is offering solutions to Shipito's shortcomings, or if this is quite simply a marketing stunt to trick people into believing they have reformed their customer services. Only time will tell, but I am not enthusiastic about anything Shipito at the moment.
I did receive a small refund, which was very miserly nit picked down to the penny in favor of them, of course.
Also, watch your images, folks. You are being charged for those blurry photos of items in your Mailbox.
“Still Less Than 1 Star!”
• Previous review
So, I filed my BBB complaint. The Reno BBB contacted Shipito and reported my filing to them and asked what they would do to resolve the complaint. Shipito's response was that everything was my fault, including their system and the issues it has interfacing with USPS. They finally refunded my deposit, which was held for nearly two weeks against my will. They kept canceling my refund requests. They made every excuse (I call them lies) why they couldn't refund: "you didn't provide payment info", "our system is updating" and "you will be refunded by tomorrow, I'm in accounting". Two weeks later, after the BBB is involved, they returned my funds that was again overpayment on my part, and they did it without a valid refund request and without me submitting payment info. Don't forget, I pay them with the same card, same account and have auto-renewal for my annual fees, and they had the nerve to claim they don't have payment info. Funny, when the BBB called, they suddenly found my info.
People, please stay away from this company. They are crooks and do so many things that are just totally against the customer. Worst customer service experience of my life. I have 100% feedback and nearly 25 years of Internet commerce--this company is the worst I've ever encountered.
“Can I give less than 1 star?”
I am very displeased with Shipito. I have filed a Nevada BBB complaint and plan to escalate my discrimination claim to the highest level possible. For all the people writing positive reviews, beware that when you encounter a problem, you will see the very worst side of Shipito. Say your prayers and cross your fingers that all your transactions go smoothly, because its when you need Customer Service, that you will find out they don't have any. And, good luck talking to a manager/supervisor. If you request manager assistance, the support ticket person will systematically close, merge or otherwise try to 'pigeonhole' you so you can never reach a supervisor or manager. Also, good luck trying to get them on the phone once they know you are trying to call. They will systematically screen your calls and ignore you.
I was like many people in the beginning--I had some positive experiences and some nuances, but I ignored them because I had always gotten my business done. Since January 2018, things have gotten much worse, especially at the Minden, NV branch. They had a problem with tracking data from their system and USPS. Two months later, and 20+ support tickets filed, I finally was notified by the Greek Customs Authority via letter as to the whereabouts of my package. Shipito never provided me with the tracking number, nor bothered to even address that I was constantly asking them to provide the data. During this time, I had someone near the Minden branch use the package dropoff. He emailed me and told me that he had a terrible experience with the person working. He said they were not professional and did not know their job. He wasn't impressed and warned me about their services.
Also, I attempted to ship another package after the snafu with the tracking data. Because I had complained, they started to discriminate systematically against me. All my items were heavily scrutinized, and they refused to ship certain items claiming that they were not allowed by Greek law. I went to the Greek authority's website and attached a list of their restricted items, which did not contain any item (or any item category) Shipito was refusing to ship. They still refused to ship the items, and continued to accrue charges for them taking photos and opening the package. I contacted other sellers for the same items and they offered international shipping via USPS. I provided this information to Shipito. I obtained a list of restricted items from USPS and provided them that data also to Shipito, as none of my items were on that list. They refused to answer and would not meet any request to provide supporting evidence for their actions, or even attempt to speak with me regarding why they were refusing to ship the item I had proven was legal by all authorities for shipping. Every time I do get a response, its another lie that covers their lack of action and customer service. They tailor their actions and 'rules' at their will--there is no unbiased standard by this company.
I claim that Shipito targeted me because I complained about their services. After my complaints, I was systematically ignored and given half answers for every question I asked (not just those above). I finally shipped the package to my mother's house. They charged me more than $90 in service fees and they never sent the items. Further, since I had already paid in full for international shipping of the package, I have remaining funds on my account. I have been making refund requests for over 2-weeks. Each time they make a new excuse and say more lies about why they can't give my money back.
This Mariana name I see on many complaints against this company is who I'm speaking with now. Same old story, she's acting like she is sorry for what's happening, promises to fix it and then disappears. Meanwhile, she systematically merged my ticket with another one, so it doesn't get escalated to supervisor/manager level. This happens every time I request to deal with a manager. They merge/close or answer another ticket instead so you can never get managerial attention. Currently, I have a $125 deposit balance that they are refusing to give back. I dont owe them money, they owe me money for services I paid for, but they never provided. What justification do they have to hold my money and then blatantly lie to me about why they are holding the money.
Lastly, I am a Disabled Veteran. This has given me quite a bit of unnecessary stress, which has caused me to have some stress/health-related issues. I dont need this kind of nonsense in my life. Shipito should be ashamed of themselves.