Kaiser PermanenteReviews 232

I can't say enough how my daughter and I felt today at Dr.Charles Lee office during a check up for my husband who has undiagnosed ADHD(lol)my husband went for few questionable moles to be checked but Forgot what he was there for and he was allll over the place and doctor Lee was so kind and flexible,he actually went with it,he was sharp professional and super friendly with a humor that really touched us cause we know how frustrating it can be,he deserves some kind of recognition for doing not only his medical job but also being a descant human with heart,Bravo Doctor Lee,we thank you,my husband is coming back for his check up soon so BUCKLE UP.also thank you Stephany (nurse) for removing his ear wax,we'll remember this visit for a long time

I spent the night in ER because there were no hospital beds available, and yet I was charged for a semi-private hospital bed, a bed I was never admitted to. They have refused to offer me an explanation as to why I'm being charged for a service I never received. Doesn't that constitute fraud?

My wheelchair inquisition today was a total farce, my appointment was scheduled for 11;40 a.m. I wasn't called in until 12;20 pm. None of the four people doing the inquisision
Could be bothered introducing themselves, the lead Dr was so pious and smug he would not even allow for his face to be seen. The absolute 100 per cent 9f this inquisition was about preserving KAISER PERMANENTE one hundred trillion dollar net worth there was NOTHING at all about patient care or needs!

Question How much do KAISER PERMANENTE DOCTORS RECIEVE AS A BONUS FOR SAYING "NO" in order that KAISER PERMANENTE can Saxe a few of it's precious dollars?

The only thing KAISER PERMANENTE is about is patient disrespect.

At KAISER PERMANENTE you or anyone else is only a medical record number and that is the total that anyone will ever be.

Kaiser insuranse is not worth it at all. Visiting Dr. Is the hardest part. You should wait to see any Dr. At least for 1.5 to 2 months. Also it does not cover all Dr. Even when their doctor order to visit the other doctor, kaiser insurance says we are not cover that. Their services is 0. Unfortunately because my company only offer kaiser i do not have option to go with other insurance. If you want to waste your time and money, you can go with kaiser.

The ER at Kaiser Roseville has been neglectful in my care, bordering on malpractice. The doctors there on multiple occasions sent me home without observation of new treatment for a serious heart condition three times in a week. I was repeatedly sent home only to have to go back the next day for the same heart issue. They seemed to have no interest in taking the proper time to make sure any new medications or treatments worked before discharging me, most likely due to their overcrowding problem.

The first visit took 8 hours to be seen and treated, the second visit took 20 and the third visit took 2 days. No accommodations were made for my size, and the small, hard gurneys left my hips and back in tremendous pain, leaving me to suffer for hours in agony. Each time, the rotating doctors would prescribe something new and then rush to discharge me without making sure that the treatment worked, and each time it didn't, I had to come back for the same problem. Three times in the space of a week! In the ER, as many patients were left in hallways as actually had rooms. It was nearly impossible to navigate my wheelchair to get to a room or the bathroom. On the second visit, I finally got a hospital room, but the experience was not a good one. Nurses frequently ignored my calls for help and at one point, when my external catheter failed, I was left sitting in my own urine for 2 hours without assistance. After that, a Dr. Lu changed my medications and sent me home without observation again. Finally, on the third visit, (after a nurse failed to provide my blood thinner on schedule), a Dr. Patel tried to send me home at noon, after just changing my medications a fourth time that morning, I had to advocate for myself and say no, that I didn't feel safe going home and I needed better care. I had to get a patient advocate involved as well.

As they could not provide admittance into the hospital at that point due to overcrowding, I was transferred to Mercy San Juan, and the difference in care, competency and professionalism was astounding. Kaiser should be ashamed for failing to assist a heart patient after multiple visits and just trying to rush me out as soon as possible instead of taking the time to help me at my most vulnerable.

Made an appointment with a gastro doctor for a second opinion months ago. They canceled the week before saying the only time available was the next day at 11:00am. No respect for your time. They don't care about the patient at all. I don't know how this institution is still up and running. I would give them ZERO star.
If you have the chance to find another insurance do it.

Id give a Zero if I could. My 92 yr old Mom fell and broke her hip, after surgery and in the hospital, they denied an inpatient rehab. Sent her to a skilled nursing facility instead. She was told the first 20 days no copay, after that 196.00 a day. She only got there 7/11/23 after surgery on 7/7/23. They are kicking her out July 25th, way before the 20 days. We appealed because even her therapist stated she need more therapy to be safe. I filed the appeal right away on Friday the 21st, they denied it the 22nd (July) They could care less that she lives with my sister who has JRA since age of 4 and takes care of her. I took 2 wks off work to help but now have to return to work. A patient in the skilled nursing in the next room already has 3 appeals and guess who she has Kaiser! I just was able to sign up for Medicare myself and chose Original Medicare, NO KAISER, no advantage plans. You are at the mercy of a bunch of suits who have no empathy and only care about getting your money, but when you need help forget it! My Mom will be switching as soon as she can. I hope the DR. that so called looked over everything in less than a day and made a decision on my mom's life and safety to save money rots. SHAME ON YOU! KAISER SUCKS!

I have had Kaiser for eight years now and I always gave them high marks, but I am now really sick for the very first time and no one here could care less. My doctor doesn't seem the least bit interested in diagnosing and treating my condition and other departments that provide specialized services have long wait times and are completely unsympathetic in getting me the testing and treatment that I need. I will be changing to another provider next year.

Diagnostic skills are poor. MOTO is: "#1-Save money for Kaiser" They only ask 1 or 2 questions, decide very quickly, with memorized, canned responses. If any medications are suggested, they're OTC, NO expense to Kaiser.
The PCPs assigned to new members are the ones that loose patents and have slots open. Why? Because their patients get fed-up by the care they receive and decided to change to another PCP (the available ones at the BOTTOM of the list), who had slots open), or they're patients die...
My wife HAD the same PCP as I do. Every 3-5 weeks she would experience sudden severe discomfort in her chest/lungs. Could get an appointment with PCP was in 4-6 weeks. She always ended up going to Kaiser Urgent Care every 3-5 weeks. After about a year of this she got LUCKY! The Urgent Care Dr. asked her "When did they do a chest x-ray?". She said "They haven't done one..."
Must be $ $ $?.
X-ray clearly showed Stage 4 Lung Cancer. Was it Stage 2 a year before? Chemo didn't help. Couldn't get into a study (paper work snaffos) on using the immune system as treatment...
She died 11 months later.
I have more "Adventures at Kaiser" (?) reports, but enough for now, makes me sad to tell just this one
Richard - Retired Widower
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Their services are getting worse and worse every year. Out of three health emergencies, I had one okay surgery, followed by a potentially dangerous mis-diagnoses, followed by one nightmarish bypass and recovery experience I'll never forget. I will be using another provider next time.

Bare minimum is what you will get. ER doctors walk by you for an entire shift and not even acknowledge you. My 80 year old father who has stage 4 cancer and who can't move on his own was in an emergency room bed for over 25 hours and was not turned or moved regularly. It is so disheartening to watch your love one suffering and you can't do anything about it. Thank you Kaiser for making a bad situation worse.

The waiting in emergency is unbelievable. Spending 12 to 16 hours in emergency till the doctor see the patient. Hope they can fix the problem.

Too many issues to list here, but Kaiser is simply horrible. I worked there for several years,, as a Mgr for Inpatient Care. That was 20+ years ago, and I got out because of the politics involved... My sister was a NICU RN for 30+ years, until their lack of treatment killed her... Just horrible that this place is given a 5 star rating my Medicare. They've got the politicians in their pocket... it's sickening.

DMV needed a medical form filled out and faxed by a certain date. If it didn't happen, a driver's license was going to be suspended. I sent this form to the medical records office with the current name and driver's license number prefilled on every PDF page. But medical records sent the doctor a blank PDF form from the DMV website. And no one put the drivers license number on the form that was faxed. As a result, DMV says they never got the forms and we are looking at possible suspension of a driver's license. Not good. Not good at all.

My child is special needs has seen the same doctor since she was 8! Had Just turned 18. She needed a limited conservatorship to ensure her safety into adulthood as she is unable to make informed medical decisions. There was one form the court needed *her doctor* to complete it was a "capacity declaration" surely her psych of 10 years could assess her capacity to complete the form? Nope! She flat out refused. I filed a grievance, that got me absolutely nowhere apparently Kaiser has a "legal team" they can consult with on issues such as these to which advised doctor that she doesn't have to do it if she doesn't WANT to. No other doctor within Kaiser would do it if my own child's doctor would not. Put us in a tricky spot!
Doctor brought "her god" (her words exactly) "my god knows my intentions" into the conversation I believe it was her religion that she chose to not complete the form. It left us in limbo. Absolutely no one would help us! Ended up going out of network and paying out of pocket for a doctor who has never met my daughter to assess her and within 30 min filled in this form (my adult child functions on a 8 year old level at 18 years old) thank god we got it and were able to continue court and her conservatorship was ultimately approved.
Negligence on kaisers part! We left and will NEVER be back!

I am a Member in San Diego. Kaiser is fine, unless you need something beyond basic primary care. It is nice having lab, pharmacy and X-Ray in the same place but the lack of access to top quality specialists and being stuck with only Kaiser doctors is a huge negative. With other insurance if you don't like a specific office or practice you have the option of choosing somewhere else. With Kaiser, you are stuck with their mediocrity and have no choice.

I was diagnosed with advanced cancer in 2022. Despite me very clearly sharing my concerns that I had cancer (based on knowing my history and my lab results at the time) with both Primary Care and the Urologist, they did nothing. I specifically asked about getting an MRI…nope, Urologist wanted to wait. So, I waited about 4 months then he finally orders the MRI and it comes back with likely advanced cancer. My "Kaiser Experience" continued to deteriorate from there: everything being pushed to email and phone, nurses who don't follow through with what they are asked, zero support for cancer patients, etc. (I've had other people in the area reach out to me who have shared very similar bad experiences with multiple, different Kaiser doctors. My experiences are not unique.). With Kaiser, you absolutely must advocate for yourself and your family because you have to push hard to get timely, quality care. If you think Kaiser is going to watch out for you, you are very mistaken. There are some good doctors but they can be very hard to find.

After multiple bad experiences with different doctors and other staff, I'll never recommend Kaiser Permanente to anyone.

I went to kaiser ER.for an x-ray of my back.as of all of a sudden I felt as if my hip got dislocated,I do have fibromayalgia, and scoliosis, and acouple of month before I had been in car accident.so the female that was taking x-ray asked me why was I walking the way I was.i told her that i didn't know and that.I was in extremely pain.she denied services because the only way she could've tooken the x-ray was only if I had fallen.I tryed telling her that ever since car accident my hip gets dislocated like this.but she ignored me n said no it wasn't the car accident.so as bad as I was she made me walk about halfamile to pik up some patches that didn't even work.I stayed with this pain and without walking for about 3 month..

My daughter is 3yrs old she has been having trouble with her bowel movement. We have took her to Kaiser over and over to get the run around. They have been constantly just telling us the same things, pear juice ex lax miralax none of these have worked for my baby. When we request blood work and some real test they schedule us a phone appointment. I am beyond frustrated with the Kaiser is handling my daughter. I have been with Kaiser for over 30 years but I'm currently looking for other health care.

I used to love Kaiser so much. I'd hear other people complain and think oh they're just unlucky. Well I have finally seen the light to their blatant incompetence. The only positive thing about Kaiser is their use of technology but unfortunately even that has aided in their failures. They seem to be so obsessed with their app and speedy check-in services that they have lost sight of what they're supposed to be doing which is CARING FOR PEOPLE. I have been practically begging to be approved for a leave of absence due to my work and personal stress and they're making me jump through so many hoops. I keep being referred to psychiatry which is ridiculous since trying to get an appointment for therapy/counseling takes MONTHS! My doctor made sure to stress the fact that even psychiatry most likely will not approve a leave of absence because I need to learn how to manage my stress which I agree with to a certain extent but also I need time to deal with my personal issues and focus on my personal needs but I'm unable to when I have to be in an office for 9 hours a day plus the commute. I need to stay home with my kids while we grieve the loss of my mother and no one will help me. The doctor I saw today made it her objective to tell me how important it is for me to work. She must've said the word "work" 23 times during her 2 min rant. I understand the importance of work I mean I NEED my job but you can give me 4 weeks to get my mind right? It's ridiculous. It's no wonder this country has an epidemic of gun violence.so many people at their wits end, frustrated and unable to get the help they need. Next year I'm leaving Kaiser for good.