Kaiser Permanente

Too many issues to list here, but Kaiser is simply horrible. I worked there for several years,, as a Mgr for Inpatient Care. That was 20+ years ago, and I got out because of the politics involved... My sister was a NICU RN for 30+ years, until their lack of treatment killed her... Just horrible that this place is given a 5 star rating my Medicare. They've got the politicians in their pocket... it's sickening.

Everything about kaiser is complicated and unnecessary. Just trying to call to make an appointment is a nightmare you can do it online which hardly ever works you have to repeat your information to three people before you can even talk to the department you're wanting to. Their online website is very annoying and when you call the Calls service center you'll be put on hold for the rest of your life find another medical company if you can, trust me.

I don't know what happened to Kaiser but I'm definitely going to change my health care to a different provider! I had to wait in my car in the heat sick as a dog for 3.5 hours. I am never able to get appointments so it's either urgent care or ER. My primary has to many patients to see always it's month out to be seen. URGENT Care in La Mesa is a joke. They pick who they want to see first and make you wait. Drs are not very knowledgeable or even do tests to diagnos someone. They will blame it on a virus or flu and send you back home it's not worth going. Better to go to ER. But of coarse you have to pay more!

I had this health insurance for thirty years and never really needed it. Once I needed it, they diagnosed me with something I don't have and every time I contacted them with a new symptom, it was due to my (incorrect) diagnosis. I really can't say anything good about KP in the mid-Atlantic region. I waited for open enrollment and switched my coverage now that I am not well. Maybe a real doctor can help me.

Called several times to Kaiser. Spoke to Aurora and she could not help hung up on me when I explained to her we were frustrated about our services. We have called to utilize our insurance because my husband works in construction and got a follicle or something in his eye! Kaiser did not help us we needed to go to Walmart Dr to check because Kaiser could not help him unless ER! What? Crazy? Why do we pay for ins? Then all your representatives have no clue what they are talking about and hung up on me! Very disappointed!

Their services are getting worse and worse every year. Out of three health emergencies, I had one okay surgery, followed by a potentially dangerous mis-diagnoses, followed by one nightmarish bypass and recovery experience I'll never forget. I will be using another provider next time.

What is happening with the customer service as Kaiser Fontana and Kaiser Ontario. If you go to urgent care, you are sent to Emergency, and of course, you have to pay extra for emergency even when your symptoms are an emergency, but you need health care. You can't get appointments any longer, and if you do it is three to four months away for something very simple. I pay thousands of dollars annually for Kaiser and the service is just gone downhill. Once my open enrollment begins, I will be done with Kaiser, it has gotten horrible. Anyone thinking of using Kaiser, please beware!

My issue happened in Kaiser Permanente in Stockton, CA.
I have a level 4 cystocele and was scheduled for surgery; at the same time a total hysterectomy due to uterine fibroids was going to be done. All preoperative testing was done, and the day prior for the surgeries the doctor asked me if I hurt, I said yes. Based on my response he said he won't do the procedure, and because he refused, then the other surgeon refused as well. They told me to live with it. I was charged 17k for testing for two surgeries that weren't done, and I have to live in constant pain and incontinence because of it. I trusted this doctors to do the right thing, yet they both gaslighted me playing my issues as not important and minimizing my health and well-being. Now I live completely depressed and isolated, as I hurt so much and find no solution.

I was a member of Kaiser Permanente for 50 years and it has changed for the worse! I got out and I am glad I did! The quality of care has become inferior and even my own doctor told me he can not do a proper job due to the workload. I had a horribly botched surgery at Kaiser and they are worthless when something goes wrong.

A kaiser Permanente doctor postponed my appointment for two weeks without any reason. I waited two weeks for my appointment until one week was left when the nurse called me and said the doctor will not see you because he will be on vacation leave. The nurse give me appointment with another doctor an extra wait time of two weeks.If the first doctor knew he will be on vacation, why he accepted my appointment at the first time and then rejected. I reported the issue to the administration offices and so far nothing has happened. I just do not understand why Medicare rated Kaiser Permanente with 5 STARS Rating?, I will definitely reconsider my health coverage with Kaiser in the next term of renewal.and will file complaint with Medicare. Kaiser looks like a financial institution rather than a health and wellness clinic.

If you want to die, come on down to Kaiser where they are always short staffed and incompetent individuals that work here. If the Er is full start moving people into rooms upstairs. My husband had cone in for stomach pains and nausea. We checked in at 10:30 pm they ran all kinds of tests won't let family in the waiting rooms most likely because we would light a fire under there butts and it's 1:28am and still nothing no results no okay let's see if this could be going on nothing. This hospital should close its doors cause it's awful the worst. I hope corporate does read this. I would love to tell them how awful the service is and it's not the first tine either. Come November when my husband has to change his insurance plan thru work Kaiser can kiss this family good bye.

Every expirence ive had using them, was like i was a number, they offer only basic preventative maintenance at best. They tend to ignore your concerns then rush you out the door with minimal help. Their in patient network is a mess they will send you further away from your home instead of local for a consult or help. Only to find out you could have seen someone local. I have an on going medical condition that they havent been able to diagnose correctly in the last 4 years. An 1000$s of dollars in bills for theses we dont know appointments. Had testing done and not informed of the cost until after the fact leading to even more money owed. But no answers.

Only insurance we can take. Horrible, life threating treatment by their "doctors". The doctors are immigrants from other countries that haven't gotten their license in the USA yet. They do not know how to treat my disease and they almost killed me in surgery. Got sexually harassed by two male laboratory techs. Pharmacy lacks modern drugs, and doctors don't perform modern procedures. Bad service all around. Please take to any other insurance; this place is only for the desperate!

Their hands are tied by trying to save money. You have to try the cheapest alternatives first before you can move onto effective treatments. You are their research gunnypig. They will overcharge. Too bad if you don't catch it. They have no accountability. They employ doctors known for poor performance and won't get rid of them. Any complaint/grievance has no follow up. It just goes right into the receptacle called the cloud - never to be seen or followed up on again.

Quality of Service is Horrible at Best
1. I keep my appointment time, but the wait time is more than 30 min every time.
2. RE: Injection Clinique at Homestead, Santa Clara, is bad. They don't pick up the phone. I left the message to return calls, but they don't. I tried again and get message saying that their message box is full and cannot take any more messages.

This is horrible service. I am considering changing my provider.

As another reviewer noted "Are we talking about the same Kaiser?"
Simply, living in Northern California, I've been with Kaiser for decades.
And, as I've gotten older, their attention to the 'normal' maladies that effect us as we all age has been outstanding.
Granted, and fortunately, I'm a healthy 60ish with no major health issues (knock on wood).
They've even performed preventative screenings because of my age.
I've nothing but praise and support for the professionals that I've met over the years.
Best wishes...

My partner has stage IV cancer. The treatment he is receiving from Kaiser is really substandard. He goes months without seeing his oncologist; everything is done via e-mail, no physical examinations. While other organizations have cancer teams to deal with the side effects of chemo and other problems one might have, with Kaiser your basically on your own. If you feel sick, send your doctor an e-mail. They might answer it. It sucks. Stay away from this horrible organization.