Jenny M.

Called several times to Kaiser. Spoke to Aurora and she could not help hung up on me when I explained to her we were frustrated about our services. We have called to utilize our insurance because my husband works in construction and got a follicle or something in his eye! Kaiser did not help us we needed to go to Walmart Dr to check because Kaiser could not help him unless ER! What? Crazy? Why do we pay for ins? Then all your representatives have no clue what they are talking about and hung up on me! Very disappointed!