UnitedHealthcare

I called in to inquire in reference to a notice of payment. I then learned that I had opted in my last notification to choose preventive NOT comprehensive! Virginia responded in a positive direct manner allowing me to "vent" and then answer questions appropriately.

I have been working for United healthcare approved agency for over 5 years now. I have never seen this kind of corruption and greed. They are only in this to line the pockets of the investors and top executives. They have now denied coverage on my homebound patients 80% of them. Some of these patients have been with the agency for over 6 years with severe conditions such as MS, amputations, stiff man syndrome, some are bedbound and then all of a sudden they are not getting coverage because they do not meet qualifying factors? What do they just rot away in their beds and die of wounds and infections? Because United is F#$ing greedy as hell. Its worse then drug money they are making money of these sick, dying elderly that are not getting serviced. I get phone calls daily from my patients crying. I refuse to work for them anymore as a nurse and will go with other agencies that do not take them as the insurer. Its down right disgusting!

After multiple years of paying for allergy shoots for our son, UHC decided in October of last year that "allergy shots are not medically necessary" and that basically anything to do with allergy medications or healthcare is junk science. This change occurred in the last quarter of our policy year, so it was a change midstream of coverage. We actually increased our policy in January and they still refuse to pay for allergy shots. The "Doctor" that reviewed whether allergy shots are medically necessary? A plastic surgeon! How bad of a plastic surgeon do you have to be that you are sitting behind a desk reviewing paperwork?

I tried to get individual insurance (not through my employer) recently and I did not qualify simply because my wife is diabetic. I was transferred to the Affordable Care Act instead. I thought this was not happening anymore. Sadly, that is not the case.

Dr. Nirpaul Bains from Fresno threw away forms that needed to be sent out for a patient, without telling the patient! And failed to send the second round of forms! He doesn't read patient's file before, his advice contradict each other from one visit to another, and he blames it on the patient that he is incapable to keep things straight. His "team" seems extremely preoccupied with being rude with patients and gossiping with each other, instead of sending referrals for patients. I had only a couple of referrals that made it to the right destination in 3 months, but not: supplies, third party provider (for hematology services their clinic does not provide). Dr. Nirpaul Bains seems very preoccupied with his nurses and staff, instead of taking care of his patients. It took Dr. Bains 3 months to fail to send the correct referrals with all the codes needed! Dr. Bains, a patient could die without the necessary services, in case you did not understand this much from your medical school!

My mom spent over 5 months fighting them to get me coverage that I qualify for. Over 10 years of proof that I am disabled. It wasn't enough for them and they kept "losing" forms we would send. Because of them my condition is relapsed and now I need higher levels of care. Even now that I'm searching for help, an admission person calls me to tell me the insurance says I shouldn't be on my mom's plan because I'm over 26 and shouldn't have coverage. Like are you an idiot? How are you going to tell people that

Some many products are backordered. They don't tell you unless you call. It can take weeks or months to get even needed items. They will not even consider a refund for 12 working days. I was denied a refund even though I was waiting months. The customer service call center is understaffed and overburdened so hold times even for talking to a supervisor can be almost an hour. UHC customer service is not much better.

I have register to login. After login, I could not see a health benefit. Called uhc about this issue. A person said after 24 hour, the information will be available. Wait for a few days after making call to uhc, I have checked in a few number of times by login. The myuhc system does not recognize my username. I could not login at all.

I have tooth treatment appointment with my dental office. To be secure, I need obtain pre-authorization before proceeding on. It take 3+ month and hours of call on to push the pre-authorization moving. Every time I called in to check the progress, UHC just tell you different reason of pending. Every call took hours for just waiting for agent to search and find the recorder. And I have to tell my story starting from begining over and over for the agent to understand. I start doubt if UHC a honest insurance company or just premium thief at large. I never experience insurance company like that. It is so pain that even more than treatment of my tooth.

I have been dealing with UHC for 2 years. They made many mistakes that I had to spend hours correcting them. Mistakes like putting my massage therapist claims as PT claims And OT claims as PT claims that some of my PT sessions didn't get coverage as they went over the allowance as a result. Also the out of net work departments often said part of the claims are not covered when all the earlier claims from the same doctors and procedure codes were covered.

Their mistakes took me multiple times on the phone holding a long time each time to try to get them corrected. Average calls were over an hour. The last claim (sevice date 7 mo ago)that I have faxed 3 times to the claim department using exactly the correct fax number, they still said they don't have it. Now I have to mail the claim certified.

The worst of all is most of the good doctors/specialists are not a provider. They told me they are one of the worst to deal with.

Trash all around! Want to cancel an order you just placed? Good luck without calling someone in India. Want to change what prescriptions auto refill for outrageous fluctuating prices? Gonna have to call India again. Feel like they are being sleazy and making sure they fit the bill of 10 worst insurance companies in the US? GOOD LUCK FINDING ANYTHING on their website to let them know you $#*!ing hate them.

Two terrible experiences (one ongoing). Needed right knee surgery a few years ago but UHC made me do physical therapy before approving MRI. Had to drive, work, and attempt PT in severe pain. MRI finally showed 2 miniscus tears. Now 8 weeks of Sciatica pain w ineffective epidural and I'm still waiting for approval for surgery 9 days after submitted while I'm still in severe pain. UHC doesn't care how much pain the patient is in if it can save them a few bucks. Heartless bastards! I would have given them zero stars but option wasn't offered

I have to NO end been trying to resolve issues and keep getting the run around from csr who dont understand nor speak fluent english first, then dont seem to know much about company they represent...
For almost a year i have been trying to get resolution on hearing aids, now vision, cheap eyeglasses, referals to real doctors and its just been awful! I think this whole aarp thing is to lure elderly people in to purchase, then get thried party companies and USE them... I need someone with authority to call me and discuss this. Just think if it were your mom or grandmom being treated this way? Connie Fisher *******616

My fsa spending card doesn't work anywhere in store and on line. My husband called the customer support and the agent was beyond rude and not helpful at all. He said it was not their problem and it is retailer's problem. How come the problem happened all kinds of retailers? I went to Costco warehouse but it was declined. Then cvs, walmart and walgreens online, it was declined. WTF? And this guys was mad at my husband who was asking for solution. Whoever guy working at the customer support on Sunday 11/6/2022 needs to be fired. He was talking to my husband like he was scolding.

I had to speak to five people, make 3 phone calls in order to get someone who could change my phone number so I could get a verification to log in on line. And #5 had to make that change at some future point because the line was busy. I suspect it was inoperable since one of those people I tried to talk to couldn't hear me. Earlier this year, two newbies from United told my hospital representative that the tests I was doing in 3 days were not covered by my medicare plan. I had to cancel them even though the idiots from United were wrong. I never got an apology even after a grievance brought an upper level talking head to my assistance with the affirmation that of course the tests were covered. Did all insurance plans go to hell post pandemic or just United?

A simple visit will cost you a fortune under almost any of their short term plans. They sell it to you as a great option but they pay NOTHING until the deductible. They misled me about the plan to get me to buy it, signed up for a decent plan as they constantly tried to up-sell me, and then have a single simple medical expense that is going to cost me $1000 minimum. And not even all of it goes to the deductible because of how they manipulate the numbers--and they only cover up until $2,000,000 on their very best programs so you're screwed if you have something chronic or have a real colossal catastrophe. Horrifically bad medical insurance and deceptive sales tactics, I regret doing this so much. It's basically only emergency catastrophe medical service, in which you're better off doing another health plan or trying one of the new things like sidecar. And if you ever had a problem, their customer service is downright incompetent. DO NOT GET UNITED SHORT TERM.