theresar80

THERESA R.

Contributor Level

Total Points
83

1 Review by THERESA

11/29/18

SOMEONE UP HIGHER NEEDS TO BE AWARE OF CRICKETS HORRIBLE CUSTOMER SERVICE! HOPEFULLY THIS IS THE LAST TIME I NEED TO CONTACT SOMEONE FOR HELP AND MAYBE SOMETHING WILL ACTUALLY BE DONE! CRICKET HAS GOT TO BE THE WORST WIRELESS COMPANY EVER! PLEASE READ THE NOTES UNDER MY ACCOUNT... MY NAME IS THERESA RICHMOND AND MY PHONE # IS *******537 AND MY PIN # IS 1130. I HAVE BEEN TRYING TO ADD A NEW LINE FOR 3 DAYS AND FOR SOME REASON NONE OF YOUR AGENTS CAN SEEM TO HELP ME. I CAN'T BELIEVE HOW HARD IT IS TO ADD A LINE TO MY ACCOUNT. I'M TRYING TO ADD MY HUSBAND AND SO I ORDERED A SIM CARD AND WE RECEIVED IT ON MONDAY AND PUT IT INTO THE PHONE AND HAD TO CALL ONE OF YOUR AGENTS AND HE SAID IT WOULD TAKE UNTIL NOON THE NEXT DAY, AND THIS WAS AT 8:00PM AT NIGHT. OF COURSE WHEN WE CHECK AT NOON THE NEXT DAY, GUESS WHAT? NO SERVICE. SO I CALLED AGAIN AND THE AGENT NEEDED THE OLD SIM CARD # AGAIN... I ALREADY GAVE IT TO THE AGENT THE NIGHT BEFORE. SO I GAVE HIM THE SIM # AGAIN AND HE SAID IT WOULD TAKE UNTIL NOON THE NEXT DAY (TODAY) AND GUESS WHAT? NO SERVICE AGAIN. THE AGENT TODAY ASKED FOR THE THE PIN # AND THE MEI # AGAIN... SERIOUSLY? NOW I HAVE TO WAIT UNTIL I GET HOME AGAIN TO LOOK TO GET THE INFORMATION AND I GET TO EXPAIN THIS ALL TO AN AGENT ALL OVER AGAIN BECAUSE THEY CAN'T READ THE NOTES UNDER MY ACCOUNT. I LET THE ALL 4 AGENTS KNOW WE CAN JUST GET A NEW PHONE # SINCE MY HUSBAND CAN'T USE HIS OLD PHONE #. PLEASE JUST ADD THE NEW LINE... HOW HARD IS THAT. ALSO WHAT I REALLY WANTED TO DO IS THE 2 LINES FOR $80 BUT I'M SURE THE 2 OF US WILL HAVE TO DO THE GROUP PLAN AND SAVE $10 INSTEAD OF THE $30 I SHOULD BE SAVING ON THE 2 LINES FOR $80. I WOULD BE GLAD TO JUST GET A LINE ADDED. AND BY THE WAY I COULDN'T GET ANYONE ON THE PHONE ALL WEEKEND AND TWICE WHEN I WAS CHATTING WITH YOUR AGENTS THEY WENT TO CHECK ON SOMETHING AND NEVER CAME BACK... NICE!

THERESA Has Earned 3 Votes

Theresa R.'s review of Cricket Wireless earned 3 Very Helpful votes

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