Cynthia K.

If it weren't for the pharmacy, I would probably give chewy 4 or even 5 stars, but I have had some bad problems with their pharmacy on more than one occasion - long delays and what seems like some sort of breakdown of communication between the rest of chewy and the pharmacy. The pharmacy is so bad that it brought the rating right down.

My most recent problem with them was ordering some eye ointment for my dog's eye area skin infection.It was a bit more than half as much as it cost at the vet's, and the tube I had was almost empty. I ordered it on 29 August and didn't receive it uǹtil 17 September. In between, I followed up with them 3 times, and all that was ever done was to tell me they'd get the pharmacy to send another fax to the vet, except for that in the beginning they hadn't even done anything at all before I contacted them because they said they didn't have a fax number. There was nothing stopping them getting a fax number or ringing them up. I got the fax number for them, but still nothing happened. They claimed they sent faxes and never heard back. During that time, I was also in touch with the vet who said she never got any faxes. Finally, a lady in the vet's office rang chewy and gave them all the information they needed so hopefully this won't happen again.

In the meantime, I ran out of the eye ointment. Fortunately, my dog's eye was a lot better by then, otherwise they would have just left him to suffer all of that time. They kept leading me to believe that it would be taken care of within another day or two every time I talked to them, stringing me along all of that time thinking that getting the ointment was imminent when it wasn't.

I haven't had the same bad experience as others, but my experiences have been bad. I don't think this is a scam company, but it is a very disorganised and badly run one in my experience. The service man told me that they didn't even tell him until the night before where they wanted him to go, and they sent him to many different areas.

My main complaint is the poor customer service. I had a mouse problem last year. Their prices were a lot lower than Terminix, who I had previously for a different problem, and were very much cheaper than a couple of other companies I had never heard of.

The first 2 people they sent were okay, but the third went above and beyond, and he even cleaned out the floor of the cupboard where the main problem was. The mouse problem was taken care of within a few weeks. A pregnant mouse had got into my house somehow and had a few babies. As far as I am aware, there have been no more since the last one was caught in December.

The customer service people have been mostly unprofessional. One male has been very rude to me on the phone because I wanted to talk to a specific person who worked there instead of giving him a message for her.

Even though they tell you that you can have as many appointments as you want between the 3 months that the appointments are supposed to be spaced, it may have been that same male who made me feel like I had to justify having more appointments. I wanted to have the mouse situation checked out regularly for a while because I wanted to make sure they were gone, and I have a mouse phobia, especially having had another house that had a large infestation out of the blue that my then husband and I were dealing with ourselves with humane traps and which never was rid of them.

Their communication is very poor. They send impersonal, generic, form letter emails that don't even mention your name or address to tell you when they'll send an unnamed person on a certain date but with no idea of what time they'll be there and make recorded phone calls telling about an upcoming service appointment that is just as impersonal but mentions the service address. Emailing them back to ask for more information more often than not is ignored. I really have come to hate this company, but the service man is so outstanding, and also I keep hoping I'll be able to move out of here soon, so I have kept them.

The last time the service man came to my house was in early February. He was supposed to come back in March but hurt himself badly, and then with the coronavirus everything came to a halt. This company have kept me in the dark about their plans - have they been open or not?

In June I heard from them by email all of a sudden wanting to send someone on the following Monday. Then they almost immediately cancelled it without any explanation. Today, 3 months later, I got an email wanting to send someone tomorrow. I hadn't heard anything from them in all this time, and then they suddenly want to come tomorrow. I emailed them back that it was too short notice.

Another important thing about these people that is a big negative is that the first person I spoke to wasn't even anywhere near my area, and he told me incorrect information about pricing and how the service worked. If you ring the number of your most local office, you may or may not get them. It's hit and miss. The lady I spoke to in the local office told me that, and she also gave me the correct information and took some money off my first appointment for the mistakes. The females working in the customer service are far better than the males, but unfortunately I have mostly got the males that are in some other location, and I really dread talking to them. One of them told me that he would pass on that I needed someone to come urgently on one occasion, but I found out that he had never done that.

Unbelievably, having emailed them back and got some different possible dates suggested, they just sent me again the appointment for tomorrow, which is a generic, non-personal sort of form letter email. I am disgusted by this. It is so impersonal, like a robot sent it, and it has reverted back to a date I already told them is too soon. This was instead of replying and telling me when my preferred service man, who is now back at work, is available. They may think this is saving them time to take such an impersonal approach, but it isn't because I have to then reply, and it is very alienating to me as a customer.

I finally got a reply out of them for a different date, but they failed to reply to any of my emails about the time. The people who run this company have proved to me so many times now that they couldn't care any less about their customers and can't be bothered to do anything but what they consider the bare minimum, which is not enough.

Update - 21 December 2020 - My service man has come here once since my most recent comments and was supposed to come again today. I have made it crystal clear over and over that I only want him. They've supposedly got it in my records.He knows all about the problems I've had, unlike anybody else, plus he's superb at going above and beyond anybody else and I feel comfortable with him, and he has called himself my service man and expects to be the one to service my property, so we're in agreement there.

There was the usual hassle with them sending various emails with ever changing dates. When sending these impersonal emails, they have completely disregarded that I want that one person, but I've only found that out from ringing them up due to their lack of response to my replies to their emails. I was told by the male on the phone that he wasn't available on those dates so he changed the date to today, telling me that it would be the man I wanted today.

To say I'm livid is an understatement. I couldn't sleep all night with this appointment hanging over my head, especially because he was supposed to come inside and I had some things to talk to him about. They have my card number and took the money from me before anybody even came here. I didn't get a promised phone call 30 minutes before he was due to arrive. There was no attempt because I had the phone next to me and it didn't ring, so it didn't go to voicemail, which I don't have, as was claimed. A bit later I got an email saying my service was completed. It was some completely different person, somebody who has never come here before, and I didn't even know he was here. I didn't hear a thing and my dog didn't react either. He obviously did nothing inside the house, which was why I had originally signed up for the 'service' because that's where the problem was, and only even checked one of my four bait stations, which I pay extra for.

When I rang up to complain, I had to hold for quite a long time because they had 'an unusually large call volume.' Maybe that's because they get so many complaints.

When I finally got through to a pleasant-sounding woman, I told her what happened, and she said my service man was only down as a 'preference'. I told her he was a must and that he is the only reason I continue to use their company. She gave me a date in January, more than two weeks from now, and I needed something done today and have already been waiting some time with all of the appointment changes that were made in order to ensure that he would be the one to come here. If he left the company, so would I.

My advice would be to stay away from this company unless you want an impersonal one whose word is worthless and that shows no respect for their customers and is so incompetent and lacking in communication skills of any kind that they keep you guessing and make you work very hard trying to get a straight, or really any, answer from them and then don't hold to it anyway. They send a different person randomly every time unless you ask for someone specific, and they may or not keep to that, and sending a random person every time doesn't create any rapport and doesn't give you the job you're paying for because of the lack of continuity and not knowing what has happened before if you have a specific problem like I did. They really are bloody awful. I

Update - 4 January 2021 - I was supposed to have a reservice tomorrow with my service person of choice because, in spite of their promises that it would be him, they sent someone else instead - again. I rang them up today to check because they have lied to me so many times already that he would be the one coming and then sent somebody else instead, or I rang to confirm and they changed the date because it wasn't going to be him after all. I do believe that they are going out of their way to be deliberately obstructive. I have had so many problems with these people. They seem to delight in being as uncooperative as possible. I was told that it wasn't going to be him tomorrow after all and that he didn't have any availability in the near future. My person of choice told me himself that they didn't even tell him until the night before where they were sending him, so they obviously can't have anything decided very far in advance, especially because they have been so disorganised the entire time I've had them. I've told them repeatedly that he is the only reason I continue to use their company and that if he isn't going to be the one from now on I'm going to cancel their so-called service. They have strung me along with promises that he will be the one coming, and they are just lying. Right now I am waiting to hear whether some higher up person will reassign him to come here. I absolutely detest this company, and I only have them because of him. He's the only good thing about this company. If you haven't signed up with them, do yourself a favour and don't. He gave me his personal phone number, and I haven't wanted to bother him, but I may ring him up and see what he has to say because I think it's likely to be something completely different to what they've been telling me.

Several hours have passed, it's now after 9 pm, and naturally I never heard anything back, and they'd agreed to let me know either way. Disgusting

Update- 7 July 2021 - I forgot to come back and report that when I heard from this company back in March, wanting to send somebody once again that wasn't the man I wanted, I cancelled them there and then. They are so incompetent and dishonest that the man tried to tell me that I hadn't finished out a year of appointments. I had to tell him when I first started using them, which was more than a year earlier, and he had to agree. Less than a week later and a few days after that, I got the same email telling me 'it's been awhile', wanting me to come back to their company and trying to bribe me with unnamed lower rates and an amazon gift card. I got another one sometime after that.

The same day I cancelled them I talked to the service man. He told me that he had been told by other people who requested him that Aptiv was just as obstructive about sending him to them.

I have other arrangements in place should I need them, and I am absolutely ecstatic not to ever have to have anything to do with Aptiv ever again. Good riddance.

This phoney, scamming website stole at least 2 of my original designs of handmade electric guitar birthday greeting cards, including my own photos and descriptions right out of my amazon handmade shop, which I have had for the last 5 years. The cards are also on my own website, but I can tell they took them off amazon. I wonder how they propose to deliver them if somebody buys them. Well, they can't. They wouldn't know how to duplicate them, and they would have to buy them from me and pay more than they're charging, and why would they do that? If I spent more time looking, I would probably find more of my designs on there because they have loads to look through, probably stolen from other people like mine have been stolen from me. They claim to have them in stock, but they are blatantly lying because I personally designed them and made them and am the only one who has them in my possession. I strongly suspect that if you buy anything from this website you will be scammed out of your money and will receive nothing. This website was only launched 67 days ago, 17 June 2020, and they have no real information about themselves or where they are or any way to contact them other than a contact form and a gmail email address. They claim to have been in business for many years, but they've only had a website for 67 days?

When I first found one of my cards on their website, the internet search said it was on majanduspartner.ee, but when I clicked on it, the URL was actually uyausmall.com, so I don't know if they are somehow related or if uyausmall.com hijacked the other one or what's going on between those two. My original review was for majanduspartner.ee because it was the first website named in connection with selling my cards, but I have deleted that one because I can only be certain that uyausmall.com are the people involved.

12 November 2020 - I did an online search for a product tonight that has been hard to find. Lo and behold, I found it at a very low, too good to be true, price on a website called Sinteza, which isn't listed here on sitejabber. Given the fact that the very same name on the email address that is given for this website and the same lack of appropriate information is given under 'about us' as for uyausmall.com, I am confident that this website is as big a scam as uyausmall.com and run by the same person/people.

This is about britbox.com. There is a britbox.co.uk that looks far superior as far as programming, with so many different things, also including channels 4 and 5, and with a 30-day free trial. The programming also looks like it includes a lot more recent things, but I didn't look at it extensively. It just looks a lot more professional and better presented than. Com, as I would expect from my fellow Brits. The cheeseparing cheapskates at. Com who only give a 7-day trial are the ones I'm talking about, and I think the. co.uk and. Com are run by different people, but I'm not entirely sure. I think I'll send a message to the. co.uk and see. If they are different, I'm more likely to get a reply. I already got an auto-reply from. co.uk, unlike the no response at all from. Com. In the time it took to listen to a few songs, I have received a reply from. co.uk telling me that they are 2 separate companies run by different people, that. Com is their sister company in the US and Canada.

I sent an email with some questions about this service well over 3 months ago, back in April, I didn't realise it was that long ago until I was looking at my emails, and never got a reply, not even an auto-reply. If the questions had been answered on their website, I wouldn't have had to write. One thing they did say in their information was what amounts to even if you were to start your subscription at one minute before midnight, that one minute would count as a whole day. They don't go by a specific clock time to make it more fair so you get your full subscription, cheapskates all round.

I did a free 7-day trial through amazon, which worked fine, but they only have a monthly, not an annual, subscription. If I decide to pay for britbox, due to the lack of customer service and the many bad reviews here, I will continue through amazon. At least I know it works there and that there is someone to complain to, if necessary, that will respond.

Without more information, on the surface, I would much prefer. co.uk and would get that one if I could be sure their app wouldn't block my vpn. I may do the free trial and see what happens.

I was a subscriber for several years several years ago and cancelled because after a while I wasn't watching it at all. Whenever I searched for anything they never had it. They were so disorganised, nothing in alphabetical order, pictures with the names of films or shows on them that I usually couldn't even see or read, it was a real struggle, many shows/films under the wrong categories, and not a lot to my taste anyway, not that I could find anyhow. I requested on more than one occasion that they add an alphabetical list somewhere of everything that was on currently and was told that was a great idea, but of course they never did anything about it. I ultimately cancelled and that was my main reason - I couldn't find anything and wasn't even watching it any more.

Three things I really hate about the actual viewing of netflix are that if you want to watch the credits, or sometimes even want to see the end of something before the credits, you've got to have the remote control handy and rush to click on watch credits before they cut it off, that the next episode plays after cutting off the beginning and you've got to rewind, and that they pause the show/film midstream to ask if you want to continue watching. I really think these things should be the other way round. They should play everything from beginning to end, not stop and ask if you're still watching, and give people the option to skip the credits if that's what they want to do. It's not their place to worry about customers' use of data. I've got enough to play it 24/7, and I'm sure I'm not alone.

I just decided to do what was supposed to be a 30 day free trial to see if anything had changed for the better, but no, and to top it off they cut off my trial abruptly and early and when I asked why, they said it was to prevent fraud because they (probably a robot rather than a person) had decided that there was unusual activity on my account, so they suddenly cancelled it. I told them it was no different to my activity when I was a subscriber in the past. On top of that, the free trial was an upgrade to the premium version, which meant I should have been able to have a lot more activity than I actually did if there were other people also watching it. They said if I wanted to join I'd have to use a different method of payment, and I didn't do anything to warrant this treatment, it was their doing, and I only have one method of payment. If I did join, which I don't plan to, what's to stop this sudden cancelling of my account again and again if their technology decides to do so? All the netflix person had to offer was a refund of my last month's subscription (which didn't apply this time) and to tell me I'd have to use a different method of payment. Their support is worse than it used to be. At least they used to be more friendly and pay more attention to what was said to them, even if they didn't do anything about it.

Every time I order anything online and see that is being sent by ups I cringe. I have lost count of the number of times I have complained about the way they throw things over my unlocked front gate onto my cement driveway with no regard for their fragility and lie about delivering them to my front door. This has been an ongoing problem for years. I only ever have damaged items when they come by ups. One item arrived recently with dirty shoe prints all over it, and another one and its contents was badly bent, and that packaging, a white extra rigid mailer, is something that you'd have to really work at to damage it the way this one was damaged. The last 2 deliveries were delayed for bogus (delayed due to natural disaster or severe weather conditions, neither of which was true where I am, and it said out for delivery that day, so it was already in the area) or no reasons, and I am still waiting for that second delivery to arrive. Two of the items were surepost, which would have arrived the next day by usps if ups hadn't said they would be in the area and deliver them a day early and then didn't deliver them at all. The service gets worse and worse. A few months ago they started throwing things over my driveway gate again. More often it has been the unlocked gate. I put a sign up on that gate directing the UPS driver to my smaller unlocked gate, and that worked for a little while, but then it was back to the usual again. Except on rare occasions they don't deliver anything here until at least the evening, it has always been that way for years, and as it gets later and later they don't deliver anything at all. The drivers are so stupid and lacking in initiative that they see my driveway gate has a lock on it, and in spite of the number of times I have told them that my other gate is unlocked and have always had it on record to deliver items to my front door, they continue to assume, without even checking, that my unlocked gate is locked. Sometimes my complaints have been completely ignored, sometimes I have had a phone message saying they would talk to the relevant depot or driver, and occasionally things temporarily improve, but they always go back to such terrible service in no time. Their quoted delivery times are pure fiction and are never adhered to. I don't know why they continuously quote delivery times when they have no intention of delivering anything then. When they have a follow my delivery map, they are often close to my house early in the day but then drive farther away and around in circles all day. I don't know why anybody even uses this awful company.

When it has come to picking items up, it's the same story. They have not come through my unlocked gate but have stuck 'sorry we missed you' stickers to my gate, my mailbox, or put them inside my mailbox, having made absolutely no attempt to come to my door. This has happened many, many times. I once had a faulty computer to return and waited in all day every day for 2 weeks for them to come and pick it up, with complaints in between and assurances the computer would be collected. In the end I had to drive way out of my way to a ups store, otherwise I think it would still be sitting here now.

When I was looking online for some information about voltage converters, I found this site, and someone there was kind enough to respond quickly and freely with answers to my questions, so when I needed DVD players I decided to buy them from them. It has been a thoroughly frustrating experience.

Sometimes they answered my questions promptly by email, other times I was left hanging for hours or overnight, and this is when I was enquiring about products before making a purchase. The person told me they had all region ones with UK plugs on them that were dual voltage that changed voltage automatically. This was ideal for me because I plan to move back to England. The first time they sent me one with a US plug on it, which I don't think was dual voltage, so I ended up sending it back, and I asked them to let me know when they got some more UK ones, which they said were out of stock. They didn't ever let me know, even though they said they would.

Some time passed and I contacted them again and asked them if they had got some more UK ones, and they said yes. The man said he had personally checked them. I ordered two. When I opened them, they turned out to have European plugs on them, not UK ones. If they don't even know the difference between a UK 3-pin plug and a European 2-pin plug, what else don't they know, I wonder? Now I'm waiting to hear from them about this.

I did hear back from them later, and the man told me he didn't check the plug on it, just that it was dual voltage, and then blamed me for not constantly mentioning that I wanted ones with UK plugs. He had originally told me that the dual voltage ones came with UK plugs on them and never even mentioned the existence of ones with European plugs. He said that this is a discontinued model and they won't be getting any more, so I've decided to keep them because if they last I can always get UK adapter plugs for them, but with better care and communication from them, this experience could have gone a lot more smoothly and not been so frustrating.

I just spent at least 2 hours doing online food shopping from sprouts farmers market that uses instacart for delivery. The first order was supposed to be free delivery. When I was about ready to pay, they wanted to charge $6.52 service fee. I'm not sure if the service fee was based on the amount of money I was about to spend or if it was fixed. It was confusing because they also had a list of other amounts, including the $6.52, that were listed under tips. At first I thought the service fee was a tip until I looked further. It said the service fee 'helps support the instacart platform and covers a broad range of operating costs including insurance, background checks, and customer support.' They normally charge a delivery fee that they said varies, which they say they don't charge if you pay for membership and spend $35 for an order. Why is it up to the customer to pay a service fee on every order for the costs of running their business that is on top of their other charges? Another concern is that they said they were going to take more money than the actual bill and then do some sort of adjustment afterwards so I'd only be paying what it actually cost, but seeing that some people have never been refunded for overcharges or mistakes doesn't fill me with confidence that they wouldn't do that to me as well. I'm glad I came here before I went through with the order because of the overwhelming number of bad reviews and that some people reported the repeated problems I have had with amazon fresh delivering warm and melted foods. I've been looking for an alternative, but I can see that this isn't it.

I almost forgot that about 6 weeks ago I was going to try to order some things from vons.com. Eight years ago I did some online food shopping with vons.com. On several occasions but nothing more since then. At the time it had nothing to do with instacart. Vons made the deliveries. However, since then instacart have somehow linked themselves to my vons.com account. My account details have almost all changed since then, but I have been unable to change them myself. Either the change I made wouldn't stay changed and reverted back or there was no way for me to even attempt to change it. I was confused by instacart being involved and their involvement has resulted in my not being able to change my account information with vons.com. The only people I could contact turned out to be instacart, who told me they didn't have it under the information I gave them and asked if I had a different name or email or whatever it was at the time, I forget now, and when I told them no, I never heard back from them. If the only way I can get delivery from vons any more is by instacart, I won't be doing it anyway, but I don't like the way I can't even have any access to my own account any more, and that my account is stuck in some sort of limbo where I couldn't order anything if I wanted to because of the details being wrong.

I don't like the way these companies with personal shoppers have taken over and most of the ones I have had have been mediocre to bad. Now you're dependent on some stranger you don't know doing your shopping, and in my personal experience not at all like they were doing their own, not having good judgement or common sense or following instructions, and also dependent on what happened to be in stock by the time they finally got there to do the actual shopping. I never knew what I was going to get and in what condition with the other companies I have tried and instacart is apparently no different.

I have had to use amazon fresh over the last couple of months so I can have food shopping delivered, as I can't leave the house. My main complaint is the utter lack of care for the perishable items, especially the frozen ones, which have almost always arrived melted. They have repeatedly shown no concern for food safety. They don't use dry ice or ice packs or anything else. The refrigerated and frozen items are put into bags that look like they are made of foil, and that is all. They pack these items at least several hours in advance of delivery, and the worst was when I got an email 9 1/2 hours before the delivery window that the items had been 'shipped'. The delivery window was supposed to be 5 - 7 am, and the ice cream sandwiches I had bought on that occasion were 2 wafers and some completely melted to a liquid ice cream that didn't refreeze to be anything resembling ice cream sandwiches and were virtually inedible.

I don't know where the deliveries start from, but I have followed part of the tracking, and they are quite a long distance away, many, many miles. I have seen a couple of the drivers leaving, and they are driving ordinary cars, so it's not as though they even use refrigerated vans or anything.

I have had English muffins from them that had expiration dates that had passed several days earlier. There is a possibility that they may freeze these and then thaw them before they deliver them, but if they do, that is not really acceptable food handling if you don't know how old they are or what has been done to them.

I bought some decaffeinated tea that was a box of 50 teabags with an expiration date just a few weeks away when I just wanted an occasional cup and wouldn't have used many by then. The ordinary tea had a much farther away date, next year sometime.

On one occasion they left out all of the blackberries I'd ordered that was what I most wanted from that order. They refunded the money, but I had to reorder them and wait longer for them, not to mention that most of the time except for in the very beginning I have had to make a great many attempts around the clock for a delivery window to open up, and there have been several times when there was one but before I could finish checking out it was gone, and I mean gone in a matter of seconds, the time it took to click a couple of times.

I ordered red grapes a few times, 2 lbs, and the first time I only got 1 lb 4 oz, visibly less than 2 lbs. After that, I got over 2 lbs.

The orders were usually correct, except for the missing blackberries, and they didn't cancel any of the items after I'd paid. The deliveries have been made within the 2 hour windows.

The prices are variable and go up and down constantly like the main amazon site, so sometimes they are at least as good or better as elsewhere and sometimes very expensive. The fresh fruit has usually been pretty good, except for bananas. They are in bunches and the same degree of green or ripe, which doesn't work well for me. The packaged non-perishable items are usually okay.

I am a prime member, so I get free delivery if I spend $35.

I will probably have to continue to use amazon fresh for the foreseeable future. I would suggest if you want to or have to that when there are problems you complain to customer service every time. Maybe if they get enough complaints they will start doing things properly. I know - pigs might fly, but one can hope. Apparently they used to use dry ice, but they don't now, not where I am.

I hadn't thought of doing it before I got a comment, but I have just reported this online to the public health department for the food safety issues, and the message said they'd reply in 2 day's time, so we'll see if anything comes of it.

Sat - I used them again tonight, with a delivery window of 7 - 9 pm, and hoped it would be cooler then. It turned out to be in the 90°s F. Today outside, and it will only get hotter and hotter over the next several months. It gets up to 110°F. Or more in the summer. It was about 2 hours and 20 minutes after the email arrived that the shopping was delivered. Once again, in spite of the heat, no care was taken, and my frozen items were mostly liquid and my refrigerated items were warm. This obviously can't go on. There aren't any very satisfactory options for food deliveries where I am. It's not as though I haven't looked into it. Amazon think they can do whatever they like no matter what. Nobody ever does anything about this, no matter how many times you complain. I can get a refund or a credit, but that's not the point. I really don't think it's too much to ask for them to take proper care. It wouldn't take that much extra time or effort and would save them money in refunds and possible lawsuits from food poisoning. I think it's rather hypocritical of them to send emails saying to refrigerate the perishable items when they arrive when they don't take any steps to see that they arrive cold or frozen.

Update - 3 May 2020 - Worst experience yet. This morning I got an order that I thought should be reasonably safe. I didn't order anything frozen or that needed to be kept cold. However, they still managed to mess things up. I ordered organic cabbage and what I received I don't believe to be organic because it wasn't marked organic like it always has been when I do my own shopping, and the bags of organic yams were supposed to be 3 lbs and were just over 2 lbs. This is a problem I've had before with amazon fresh, cheating the customer by providing significant! Y underweight items. What's worse this time is there is no way to contact amazon or request a return. They are now not even taking phone calls, they had already stopped taking emails some time ago, and when trying to request a return, after filling in the reasons, nothing else happens. It says to look at their return policy or'contact us', but there is no way to contact them, so instead of clicking on continue to do with the return/refund it only says'ontinue shopping'.

Update - 21 June 2020 - Last night I had another delivery, and the same thing happened with the frozen food arriving thawed. I have had other deliveries between this and my previous update, and the same thing has happened virtually every time. I made another complaint, over the phone which is the only way to contact them, and the US-based lady was very nice. They always have been. She told me she would tell her supervisor as well as filling in a form to send to the correct department about this. It has been much easier to get a delivery window recently. To date I have never heard anything from the public health department.

4 July 2020 - frozen items and other perishables continue to be delivered partially or completely thawed or warm, in spite of my many complaints, but that's not what I ordered today.

I particularly wanted organic green cabbage for juicing. I tried a couple of months ago, and they delivered ordinary cabbage instead. I let it go for awhile and decided to try again. Yesterday amazon fresh didn't have any, so I did the whole foods market option and ordered that way for delivery today. The cabbage was the main reason for ordering, and I bought other items that I don't need right now but will use to top up the order to $35 for free delivery. I ordered all but one organic vegetable, and not a single one of them was organic, and the cabbage was out of stock, but not when I ordered it.

Amazon fresh claimed to have organic cabbage today, so after the whole foods market shopper failed to deliver them, I ordered some, again along with other items I don't need right now to get the free delivery. The cabbage I received was not organic. I rang and complained and hesitated to get replacements, but because I really wanted organic cabbage, I reluctantly agreed, especially because the woman I spoke to said she would put a note on the order about it. Surprise, surprise. The replacement cabbage is also not organic, so I once again had the inconvenience of complaining and asking for a refund, but the worst part is I still don't have any organic cabbage, and I spent in the region of $90 on items I would have bought in future but not right now in my unsuccessful attempts to get the cabbage. If you want organic cabbage, don't bother with amazon. The odds are that you will only get ordinary cabbage.

Update - 3 August 2020 - I'm still using them, nothing has improved, recently items have sometimes been cancelled before delivery due to being 'out of stock', prices have mostly gone up by quite a bit, they have been taking extra money up front for no good reason, as you can't add to an order and I always click'no substitutions'. There didn't used to be anywhere to click on 'no substitutions', and I may be wrong about this, but I don't think you can choose substitutions. It seems like they have changed the way they are doing things, but not for the better - perhaps getting the food from some other place and maybe using personal shoppers. I thought before that all the drivers did was deliver. It's definitely different somehow. I had a delivery the other night containing frozen items, and I was watching the map, and the driver was very near my house, probably less than 5 minutes away, but instead of stopping and delivering my shopping he/she drove an hour out of the way past me on the freeway before coming back to make the delivery, which made no sense.

Update - 3 November 2020 - I have continued to use amazon fresh due to there being no real alternatives, and there have been a few occasions when they have actually got the order right. Not many, but a few. They have recently, finally, mostly changed where the order is coming from to a closer location. It's not close, but it's closer than the other locations.

However, today was a first, and in some ways the worst experience yet. I hadn't got the usual email about the order being on its way. The delivery window was nearing its end, so I looked in my orders on amazon and it said that my order had been refused and was being returned to sender. I rang CS to ask what that meant. The lady didn't seem sure but said she thought it meant I had cancelled it. Not only had I not cancelled the order, I had also not refused it, and I've been alone here, so I know that nobody else refused it. I told the lady that was a blatant lie and to please make a record of that. Since they didn't have stock of the main items I wanted because of doing this, they couldn't do a replacement order. I am beyond disgusted.

A few hours later I got a phone message from somebody at the amazon delivery department, and when I rang back almost immediately the woman who answered didn't even know who she was. A few hours later I got an email about the refund giving the bogus reason 'shipping address was undeliverable.' Since when? Do they mean the address that probably thousands of orders have been delivered to over the years I've been here? Amazon never want to admit they're wrong, not in writing anyway, and if you attempt to leave an honest negative review about them on amazon.com, they will suppress it and say it didn't meet their guidelines.

21 December 2020 - They've done it again. I got no shipping email. They failed to deliver my order. After the delivery window had come and gone my account said it was runnng late but was on its way. Nearly 2 hours later it said 'unable to track order'. Customer service said the driver had failed to take the order. Of course, not everything in the order was in stock, so I opted for a refund. When I got the email about the refund, it said 'shipping address was undeliverable.' As I already have said, amazon will never admit they've done the wrong thing in writing.

After my horrible experience with Lucky Vitamin, I was afraid to try another company I hadn't heard of, but I looked to see what reviews I could find, and Blue Sky Vitamin had a good rating so I tried them.

I've only ordered from them once so far, very recently, and I can only speak about the supplements I bought because I didn't look at others, but they were much cheaper than I have been able to find elsewhere, including from their manufacturer, who charges full price. I think the website is run by a chiropractor or some other alternative health practitioner. I had to wait for several days longer than I'd expected, but that was okay. I got what I ordered and it was packed well so there were no breakages of glass bottles. If you get on their email list, I think they send a discount code once a month to save extra money for a few days, and I did that on my order, so my order cost even less. If I continue to take these supplements and they continue to keep their prices down, I will continue to buy from them.

I love target, do most of my shopping there, and wanted to love shipt. I've been housebound due to illness for some time, and it's been increasingly difficult and then impossible for me to get out and do my own shopping, which I prefer to do. I decided to do the free trial of shipt, but it has been such a frustrating experience with such a lack of communication with them when things have gone wrong during or after the ordering process that I don't think I'll even finish the free trial.

Target is available on live chat but as soon as they know it's something to do with a shipt order they say I have to contact shipt. Shipt claim to have 24/7 support, but every time I have tried their live chat I have waited and waited and waited and nobody ever came on except for once when, after waiting for ages, they seemed to be paying no attention to my query and then lost the connection. Sending them an email, I had to wait until the next day to get a reply when I had an urgent question about an order I was trying to place.

There is a real problem with target apparently merging a part of shipt onto their own website. All sorts of weird things have happened when I have tried to order. The first time it said that the current day was the day after and the next day was today. I tried to find out what on earth that meant because the dates were backwards but I couldn't after much wasted time in trying to contact shipt, so I took a chance and guessed, which I didn't like doing. Then tonight I tried ordering twice and ended up cancelling twice because both times the delivery time changed by several hours suddenly after I clicked on place order, and there was no way to go in and change the time that I could see. Cancelling the first order resulted in some items not being available on the second attempt. Also, since I couldn't get same day delivery and was going to have to wait for 2 days, a special offer that I hadn't been aware of until placing the orders was due to expire on the night of ordering and wasn't going to be available by the time they were going to deliver, so I would have had to pay full price.

I did have only one delivery, and it didn't go too badly. In fact the shopper arrived probably about an hour to 1 1/2 hours or so after I'd ordered, earlier than I'd expected, and that was great because by then it was very late and I was tired and didn't want to stay up waiting, but the shopper got me the wrong, smaller, size of an item in multiples and I was charged for the larger size, which was almost double. Target resolved the issue satisfactorily, but it did require 2 phone calls and at least 1/2 hour of wasted time.

I don't like amazon much, so I hate to say this, but amazon fresh has provided a much better experience over all.

Update - on 16 March I tried again. On that occasion, after I had placed the order, which gave me a delivery window of 6 - 7pm that same day before I clicked on place order, the delivery window changed to 1 - 2am the next day. I had already had that happen twice before (the delivery window changing to hours ahead) and had cancelled the orders, but this time I didn't cancel. I did, however, once again try to get shipt on live chat about this issue, and as before I waited and waited and waited and no one ever came. I then sent them an email, to which to date I have never had a reply. I questioned their always open 24/7 customer service, telling them of my experience, and that shows how much they don't care.

The shopper on that occasion delivered the shopping, probably about 2 hours after the originally stated delivery window, in order pickup bags, which made me wonder who actually even did the shopping because my instructions about the shopping were to some degree ignored. When I looked after the delivery on target.com again, the items I hadn't received but had been partly substituted were still there in the quantities I had ordered and not received.

Since that experience, target, like all of the other big companies I have tried to shop online with, have been out of stock of virtually everything, due to the stupid panic buyers who have caused the shortages themselves by their own selfish panic buying. Without idiots like that creating the shortages in the first place, and then other people following suit when it became so difficult to get hold of essentials that they also felt a need to do the same when they could get some stock, there would be plenty for everyone. I probably won't even be able to try shipt same day delivery again during my free trial because of this, even if I wanted to. I much prefer to do my shopping myself, but for me right now, and other people in the same situation, I need some sort of home delivery. It's not because I can't be bothered or am too lazy or something, it's a real need because I am physically unable to do it myself, and the selfish and stupid panic buyers have made it extremely difficult and often impossible for me and people like me to get this sort of assistance.

Update - 26 March - I thought I'd give this one more try before giving up on it. I ordered about 7 or 8 different products last night for delivery today. Once again there was that big difference in times. It looks like that they are using GMT. I can't imagine why. During the delivery window I received an email saying that they had cancelled the entire order. When I looked on the target website right then, the first item I looked up said there was a larger quantity than I had ordered that was eligible for order pickup today. I didn't look any further than that. I see no point in continuing with shipt. It has not been a very satisfactory experience.

Update - Even though I sent them an email before the end of the free trial to cancel, surprise, surprise, I got an email on 5 April saying thank you for choosing shipt and taking my money for an annual subscription that I had told them I didn't want, so I now have the hassle of disputing it through my bank. Their customer service is non-existent, as is their communication, which are the main reasons I didn't want anything more to do with them. I sent them another email and then thought I would try the live chat again, and it said the wait was likely to be 40 minutes or more, so I was going to send them another message through their contact form, but it wouldn't send my message, it just sat there. As much as target has improved their online shopping experience, that is about as bad as shipt is, and target owns shipt, apparently, so I would have expected a lot better. I

23 May 2029 - For approximately the last month, because of the fiasco created by shipt when they ignored my email cancellation before the end of my free trial, I have not been able to use my target redcard. Target have been blocking me from using it, saying I owe them $99. When I finally got to the bottom of what has happened, which was that eventually shipt refunded the $99 but before that I had got it back from my bank, I immediately sent them a cheque for the $99, which was on 5 May, and they have to date never presented it to the bank and keep claiming they haven't received it and keep blaming it on the post office, or on me, telling me every time I have phoned them about this that the phone call is 'an attempt to collect a debt'. I would have used my bank card to pay and this would have already been sorted by now, weeks ago, but they didn't give me that option. I get things from England on a regular basis that take a lot less time than this to arrive, even in the current situation. I am not about to pay $30 or more to stop payment on a cheque that is only good for 6 months and that is entirely due to shipt's fault. They should take the p out of their name because that describes their service. I did everything right, they did everything wrong, and I'm the one being punished for it. I don't know if and when this is going to end, but I'm so unhappy about the way I have been treated by target, which owns shipt, that I don't know if I even want to continue being a customer of theirs, and I have been one of their best customers for years.

Update - Target finally paid my cheque in on 9 June and unblocked my redcard some time after that, I don't know when, well over a month after I'd posted it to them. I think they should have given me an apology. I don't think it was the post office's fault. Nothing else going to or from me in the US postal system has taken anywhere near that long. I've had mostly normal service, except for deliveries that are erratic and often late in the day. The most I have experienced during this pandemic has been an occasional brief delay once the items have been posted. Almost all delays have been at the companies before they gave the items to the post office. I think my cheque was buried in a pile of paperwork at target that it took that long to get to.

Several months ago I had such a horrendous experience with this company that I cancelled everything to do with them and got email confirmation. A few days ago, when I almost forgot they existed, I got an email about an upcoming auto-shipment. I immediately emailed them back and told them there was no such auto-shipment and that everything had been cancelled several months ago. There was no reply from them.

It's practically the middle of the night for me, but I've been awake, so I checked my emails, and about half an hour ago I got an email alert from my bank that these crooks were trying to charge me $576.70. I immediately rang the bank to dispute this charge, and I also sent another message to this horrible company that there was no such auto-shipment and that I was disputing their fraudulent charge with my bank.

This is even further reason to stay well away from these people. I can't believe their nerve.

My bird died suddenly and unexpectedly. I'd had him for over 6 1/2 years. He seemed fine the night before, but I found him on the following morning, 10 October 2019, lying dead on the bottom of his cage. I was shocked and very upset and at first didn't know what to do. When I could think a bit more clearly, I looked online for an animal crematorium. Rainbow to Heaven's advertising looks very nice, but its actual service hasn't lived up to it. I rang them and had a long conversation with Natalie, who doesn't even live in the same state as I do. After I paid I had a couple of questions I'd forgotten to ask. Natalie had told me to ring her any time, and I made quite a few attempts, and I either got an answering machine or somebody else, mostly an answering machine. Most of these attempts were shortly after I'd spoken to her. Even during our conversation, I got the impression that she wanted to get rid of me because I was taking up too much of her time by asking questions, that all she really wanted to do was make the sale, and that once she got my money I no longer mattered. To this day Natalie has never rung me back. It doesn't matter now because I spoke to somebody else who came to take my bird away. He was very nice. The other people on the phone claimed ignorance about my bird and so-called bird package, which seemed really strange to me since this is one of the services they offer. This company claims to be open 24/7, but most of the times I have rung them I have got an answering machine. The only thing they have done so far was to send Edgardo to get Joey. I spoke to somebody called Ellie after I found out they were planning to return Joey's ashes through USPS to ask that when a driver was in the area to return his ashes to me that way.

On 30 October I had still not heard anything. I tried twice to ring them that morning and got the answering machine both times. All of my phone call attempts have been during the day during normal business hours. Their actions, or lack thereof more like, and their inaccessibility, have led me to the sad conclusion that all they want is your money and don't care in the least about you or your precious feathered or furry child and that their advertising is nothing more than phoney hype. I didn't get my phone call returned, so I tried ringing later and got a person who didn't identify herself but who sounded like Ellie. I asked what was going on with Joey's ashes. She said she thought they were waiting for an urn. She was supposed to find out and ring me back, but she never rang me back, not that day or since. Maybe they don't have as many birds to cremate as dogs and cats, but you might think they would keep at least a few bird urns in stock for when they need them and at the very least keep their customers informed about what is going on.

My main issues with this company so far are their lack of communication, their lack of keeping the customer informed, and their inaccessibility. Even when I have spoken to someone, I have had to listen to a recording first and wait and see if they will connect me with someone or just their answering machine. I don't mind waiting for a reasonable period of time to have Joey's ashes returned if I can get a driver to bring him. Because of their other behaviour, I am starting to wonder if their private cremation is really private and if what I eventually get back is really going to be Joey's ashes. The only person who has really showed any respect for me or Joey so far has been Edgardo, the person who came to take him away. Hopefully my dog won't die any time soon, but if that should happen, I will be looking for a different animal cremation company because almost all of their advertising has been a lie. Actions speak louder than words.

It is now 6 November. I never received a call back from a week ago when I last rang them to find out what is going on with Joey's ashea. Once again, I got an answering machine that stated that nobody was available to take my call.

Do yourself a favour and try every other animal cremation company you can find first before resorting to this company. You're already suffering the heartbreak and loss of a beloved animal when you need this sort of company, and they've made that horrible situation even worse. Rainbow to Heaven, you should be ashamed of yourselves. Your advertising is a pack of lies, and your lack of respect, care, and concern for your clients is truly appalling. No compassion whatsoever has been forthcoming from the people running this farce of a company. They can't take your money fast enough, and then they make you wait and wait, never returning calls, keeping you in the dark, and making you wonder if and when you will ever get the remains of your beloved family member back.

I just got a new mobile phone so I could forever change from tracfone, which is the worst mobile phone 'service' ever, but keep the tracfone minutes on my old phone that barely works with tracfone until the end service date. I got a sim card from us mobile because I almost never use a phone but I need some data and to have the phone for emergencies, and you can pick and choose what you want. I was told by vonage that I could use my vonage phone app with this phone. I've been all afternoon trying to get the basics sorted, one of which was supposed to take 2 minutes. That's a laugh.

Anyway, I got to the point of building the plan with us mobile. I clicked on the smallest amount of data, 100mb, which said $2, and at the bottom it said taxes and fees on that would be $2.98, so it would actually cost $4.98 for 100mb of data. I know mobile phone companies charge taxes and fees, but this company doesn't tell you that they're going to charge you more than the item costs in taxes and fees. How can that even be right or legal? By the time you're done you might as well go to a company with a high monthly bill because that's what this could be anyway, depending on what you want, and maybe the other company will roll the mins, data, or whatever over to the next month. This one won't. It's deceptive to make the customer think they're going to have a low mobile phone bill, not tell them what the taxes and fees will be, and then when they're activating the phone give them a nasty surprise. I'm in limbo with activating rhe phone now because I'm deciding what to do.

If I didn't only use my mobile phone for emergencies and didn't mind have a monthly mobile phone bill for a phone that I virtually never use I would never ever have used such a terrible, terrible company. I am absolutely livid right now. I can't tell you how many hours of my life I have wasted with this company just for what should be something simple that they turn into a horrendous ordeal and drama. Today I am now onto the third person, first one on live chat called Antonio who was somewhat rude, then to somebody on the phone, and now back on live chat, just to change to a different phone and not have all of minutes and data and service date stolen from me by them. I am still waiting right now.

First, I had to wait for a sim card, which came today. Then I was a very long time on live chat with that rude Antonio just trying to change to a crummy tracfone from my smartphone because the internet had never worked on the smartphone since I've had tracfone. However, he managed to delete virtually everything including my service date.

Next, I tried the phone because I was going to have Antonio again on live chat and I wasn't going through that with him again. It was some woman who was very hard to understand, I think in the Philippines, and tracfone is such a crappy company that their equipment doesn't even work for them. She kept telling me the system was not working to let her do whatever she was supposed to be trying to do. She managed to put the service ending date back on, but nothing else. Also, even though I paid extra for the smartphone 'service', and they should have refunded some money or given me extra minutes or data or extended the service date or something, they actually take things away from you for downgrading to a different phone that isn't a smartphone.

The third person, another woman, who I am now still waiting on live chat to do something, and she's been waiting for maybe the last hour or so for a supervisor that I asked for to come, told me that their records only show 1/10 of the minutes I've actually got and nothing else, and that only the phone minutes transfer to a phone that isn't a smartphone when changing from a smartphone.

I asked her to change the phone back to my smartphone again, in that case, and give me back all of my minutes and data That has to be a big drama, too. The crappy tracfone sim card has an obliterated, unreadable number on it. I have asked her several times, don't they have a record of that in my account, It's their byop sim card, for heavens; sake. I just had that phone still in use today, and I still haven't got an answer. It's please wait a moment, let me check that over and over, whilst I sit here waiting and waiting and waiting for nothing to ever happen. She obviously wasn't paying any attention because she didn't seem to get that it was a tracfone sim card and there was a record of it that they could access. Then she almost disconnected me, saying I haven't heard from you for a while. What did she expect? I've been waiting and waiting for her to do something. Also, I'm exhausted with typing with one finger on a tablet. I'm using my computer for this, and I suppose I should have known I'd be hours on live chat with these people. They can't do something simple. They are bloody useless. I'm a very patient person. I don't know anybody more patient than I am, but these people have more than tried my patience to the limit.

The third person did nothing but sit there saying the same things over and over and eventually, after probably a couple of hours, connected me to a different department. That person put my phone back to the one I had before, the smartphone, but then she couldn't add any minutes or anything to it because the whole system is down. She said she had to get a higher department to do something, but they also had their system down and it won't be back for another couple of hours, if it really ever does comes back by then. In the meantime, I don't have any mobile phone service at all now. The one I had changed to that I have now changed back from to the smartphone I've been using has no airtime on it. The phone I changed back to has nothing on it, either, because they have different towers or something for the different types of phone and have to add my minutes and data and all of that back. Now I have to contact them yet again, and II won't have the use of the data, but I want it back because I paid for it and in case I get another smartphone. I wouldn't have the data either way. The smartphone doesn't work on the internet, and they stole my data from me for changing to the other phone.The supervisor never did come to the chat. It's no wonder when their service is so crappy as it is that supervisors aren't available for all of the many complaints they must get. 'I really don't think there can be a worse company than this one, not just for mobile phone service, but for anything.

I contacted them on live chat after a few hours when their system was supposedly going to be working again, and guess what? She wouldn't even answer me when I asked them first if their system was working. There was supposedly an error that wouldn't let them load the information onto my phone. They told me to try again in 24 hours, so fantastic, I've got no mobile phone service at all, which means I can't even leave my house. I am absolutely fuming, and I've been looking for another phone and another company.

It is the following day and more runaround, being passed amongst more useless people on live chat and on the phone. The only purpose these people serve is to make your life miserable. I only barely have a phone now. It is so slow to respond and ring now after dialling a number that I thought I didn't even have phone service. It goes black in between dialling and ringing, which it didn't do before. They stole over 5,000 texts from me.It's true I don't text, but I paid for them as part of their crappy service and they have no right to steal them. They also stole some of my data. They've done that before, about twice as much as they stole this time. I had never even used any data, and it disappeared. The texting won't work, the internet won't work, and they used to before changing my phone to their lousy company. I have never felt so much intense hatred for anyone as I do for this company. If you've got high blood pressure, avoid them, which you should do anyway, and if you didn't have it before, you will.

25 October 2019 - Another nasty surprise from tracfone. I bought a new factory unlocked phone and took it to a new provider so I could be shot of tracfone forever. I was testing my new phone to see what would show on the screen on my tracfone phone because I still have some partially restored service on it. It didn't ring. It went straight to voicemail, which I have never set up. Tracfone did this without my knowledge, and if I hadn't been testing my new phone I would never have known. I just would never have got any phone calls on it any more.

I bought what was supposed to be a brand new laptop (although I have my doubts about that now) from hp's website after spending 2 hours on live chat discussing computers and what I was looking for. What a horrible mistake! I had to wait longer than the quoted time for the computer, several days longer, for it to be built and come from China. I didn't know it was coming from China when I ordered it. Right out of the box the mousepad didn't work properly. I spent several hours on live chat with microsoft, which was where my request for help went, being told to download and instal a list of things that made absolutely no difference. The support person told me the drivers were out of date, and this is supposedly a brand new computer. He eventually gave up and put me on to the advocate who told me what I'd thought all along, that it shouldn't be that way, and told me I should return it. The hp website wouldn't let me do an online return, and every time I tried the live chat during their opening hours it said they weren't there and what their hours were.

I was on the phone for almost 2 hours and on to at least the ninth person on 2 different phone numbers, back and forth to different countries, with other voices more in the foreground than the background in the call centres so loud that I couldn't even hear myself think or speak, (one call centre sounded more like they were having a party than working) to try to return this computer that is within the 30 day return period, and I was kept holding over and over again with almost every person I spoke to and asked over and over again for the same information. Even though I told every single person that I had bought the computer from hp's website, it wasn't until I'd spoken to most of them that one of them finally acknowledged this. I got the impression that hp's website customers were supposed to get different service to people who'd bought their items elsewhere. The last person I spoke to finally told me she was refunding my money in full to my method of payment. I told her that I might have taken a replacement if there hadn't been such a huge, time-consuming hassle this time. I don't want to be put through this ordeal again. I was on the phone for such a long time that my cordless phone started beeping that it was running out of power. On top of that, I've been very ill, with an illness that has been hugely exacerbated, and probably caused by trauma and stress, and going through this was all I needed on top of that. If they had decided to check out the computer and decided they didn't think anything was wrong with it, even though there was, they would have charged me 15% restocking fee, which I wasn't told anything about at the time I ordered it. She was supposed to email me a fedex return label, right then I thought, and arrange for fedex to collect it, but it's been 45 minutes, and so far no email, no label. All I've got so far are 2 emails from a previous department about a repair and sending me a box to send the computer back for a repair, which I had repeatedly told him I didn't want. They are no-reply emails, naturally, so I can't reply. It's now been an hour and 20 minutes since I was told I'd get the return label, and still there's been nothing. Twenty minutes later, and I've had an email that the service department is sending me a box to return the computer for repair, but still nothing about returning it for a refund. The thought of having to ring hp again and be put through that ordeal again to get the return label is more than I can bear right now. I know the person's first name, but nothing more than that, and the live chat is still not working during their stated working hours. She said she'd have fedex come tomorrow, but also hasn't rung me back to confirm anything. What a way to run a company.

I let a few hours go by and then made 2 more attempts to ring hp to get them to email the return label. On the second try I finally got the label emailed to me and on that occasion I told them I had a return authorisation number, so it didn't take too long. However, they still haven't done anything about arranging for fedex to come and get the computer, even though I asked again and was assured by this second person that they would do that.

Soon after hanging up I got an email asking me about my experience with them, so at least I had an opportunity to tell them how horrendous it was, the worst customer service I'd ever experienced, what I'd been put through, and that they have lost me as a customer forever because of this.

This isn't the first hp computer I've had that was faulty right out of the box. I bought one from amazon last year that had numerous things wrong with it. I had hoped that was an exception rather than the norm, but I don't think I'll be buying another after this horrible experience.

I gave target.com another chance recently, actually a few chances, and it was as different as night and day from what it was before. They sent the orders immediately and they arrived very fast, I think it was overnight after the day they were shipped. Unfortunately, I had to return the items, which were mostly clothes because they turned out to be different to what I thought I was ordering and also were the wrong size, but returning for the most part was super easy and free. I shop at target and took them with me and got immediate refunds. I only had one problem incident when some people didn't know how to do returns of rings and told me to return them to the manufacturer (as though I'd know who that was) because there weren't any barcodes on the rings and they clearly didn't believe I'd bought them from target. I didn't realise at the time that there was a return barcode on the receipt for them to use, but they should have known that. The only drawback to returns is having to take them to ups if you don't go to target. It's free for the shipping label, though, and since I happened to have ups coming to my house at just the right time, I got them to take that return with them, and once ups verified that they had the returned items, target emailed me that they were refunding my money.

Craftsy was apparently bought by NBC Universal and became Bluprint. I own a great many classes that I mostly bought, a few were free, and since the change some of those classes have been 'retired', which means they no longer sell them, but more importantly, there is no longer any instructor to ask questions of. I also found out that instructors weren't ever even required to reply to questions for more than 2 years, although I know of at least one dedicated one who says he still does but doesn't check his emails as often as before.

Bluprint are trying to appeal to the masses, and the classes they have been producing have gone down in quality and length. I get constant emails from them wanting me to join. I did join for a year but barely watched it, and there were a couple of newer classes that I couldn't bear to watch and had to switch off. One of them had some awful, constant jarring piano music that sounded like a beginning piano student was practising and was very loud as well. The instructor and subject were more in the background than that awful 'music'. The other one had such an annoying instructor that I couldn't stand watching, and these were both subjects I would have otherwise liked to learn. They've changed their policies with how instructors are paid from a percentage of a paid class to minutes viewed as a Bluprint member, which has resulted in less income for the instructors. One of them reported her income from her class with them had been halved, and some instructors have left because of the new arrangements.

Live chat used to connect immediately to a person, but when I had to contact them about something that was missing from a recent order, first I had to answer several questions before they would connect me.

Bluprint seem desperate for members. They have reduced their annual membership fee from $120 to $79.95, sometimes it's $69.95, and at least sometimes they also throw in 12 'own forever' classes and maybe something extra. The other day it was a quilt kit. I'm seriously concerned about what's going to happen with all of my many 'own forever' classes and if/how I can download them before this company ceases trading because I can't see them lasting very much longer, maybe a few years tops. I've recently bought dvds of some of the classes I already own when they've been 'on sale', still expensive for dvds, so I don't have to be online and watching with a computer or tablet. Things being what they are now, I wish I would have just bought the dvds, if they'd been available at the time.

I suppose if I'd had the current options back when I first started buying classes, I would probably join Bluprint for as short a time as possible and then buy the dvds, if available, of the classes I wanted. The way they're running the company now, they might as well not advertise instructor interaction, which for me was the main selling point. In many instances now, you might as well go on youtube.

I'm sad to say that I can no longer recommend this company, although I do sometimes still buy some fabric on sale from them.

I first got this vpn as a usb several years ago. At first it worked okay, and I was able to access the websites in my own country that I can't get from where I'm living at the moment. However, after a while, and I can't remember how long it was, problems started to occur with being blocked by those websites, with surfeasy unable to fix those problems but saying they were looking for a fix, but that they had higher priority (to them) things to fix than what I wanted to use. This went on for so long (many months) that I gave up on them and bought another vpn service, hotspot shield. Don't get that one, see my review of them to find out what my horrendous experiences with them have been. Then, surfeasy decided to discontinue their usb and sent me an email telling me I could have their download version of their vpn for 55 years, as someone who has had the usb. I think that was last year. At first I didn't do anything about it because I was using hotspot shield, but when I couldn't use hotspot shield and it was stuck in a limbo between being installed and uninstalled in my computer (and still is and may be forever), I downloaded the surfeasy download version. At first I could use that successfully, but a few months ago there was a fault that occurred, not just for me but a general fault, and it says that there is a hotspot detected, but there isn't one, and the vpn is inaccessible. Before this got to be a constant thing for me, I had this message when I would first attempt to connect, but it would go away and I could use the vpn. After a few times of this, however, it became a constant fault. The last few times I have contacted their support to ask if they have found a fix for it, because in the past they have said they would notify me when other things were fixed and didn't, I have just been ignored with no reply at all. I don't remember if I've even got an automated reply from them. They have had a history during the time I've used their vpn of having the websites I have used detecting them and saying they can tell that I'm using a proxy or vpn and not allowing me access. Don't even bother with these people. Just a few days ago, after doing a bit of research on other vpns, I signed up for Nordvpn because it was considered in general to be one of the best. So far I haven't used it very much, but it has been fine. It's too early to rate it, but it was easy to instal and use. My only issue with it so far is trying to find a way to instal it on my old vista computer because it is a lot more complicated than windows 7 and more recent ones. I think the support people will help, as they've asked me more questions that I haven't yet replied to them about.

I have ordered from 123stitch.com quite a few times over the last year or so, and most of the time they have been quick to dispatch my orders, even the same day sometimes. When I've wanted to add anything to an order before it was dispatched, they did that, and there are some companies that refuse to do that, amazon being one of them. They are quick to respond to emails, either the same day or more rarely in my experience the next day. I rang them up once, and a person answered the phone immediately, there was no annoying menu with press this, that or the other first. They have only made mistakes a couple of times but were quick to send me the missing item each time without arguing about it. There was one occasion when they sent me the wrong thread and told me to keep it when they sent me the correct one. A small thing, perhaps, but not everybody does that. The only frustrating thing I've experienced, and it's happened twice, was when an item was out of stock and ended up taking a couple of months before they finally received some stock again. They've asked their supplier for me a couple of times if they had a certain item I was looking for, and when they did, they special ordered it for me. They sell a huge number of different items, but don't appear to have much stock of any given item. I have the impression that it's not a very big company, but I could be wrong because I don't know, but they do offer a more personal service than I have come across elsewhere from an independent website. I've had out-of-hours replies from them on more than one occasion. The only other negative is that if you want to return anything to them, they don't offer free returns. I looked on their forum a couple of times briefly, and I didn't see any competitor-bashing, I doubt if they have the time to do that themselves if there is some of that, but what was there that I thought was inappropriate were topics that were far afield from anything to do with crafting, but that was down to the posters, not 123stitch. My experiences with 123stitch have been overall positive ones, which is why I have continued to be a repeat customer.