NordVPN

NordVPN service does not work in China. Be careful their AUTO Renew process. They will not send any notification of your service month finish, the auto payment will be processed on some day as you didn't notice that. Remember to CANCEL it!

There renewal scam charges over double the first price or any price on there site. When I asked to see the details of the plan they just signed me up for (not even more than a week since getting charged), they say that plan no longer exists so they cannot verify. That is illegal.
They also have been having problems with the Threat protection pro since 2022 as far as I can see through other complaints. It's still not working but assured me they were working on it? When I asked about it, after hrs of arguing with them giving me cut and paste corporate answers, they offered a month free. Why would I want a free month of broken and not getting what I was overcharged for. Probably time to see if they need some regulation and oversight.

This company is disgusting. It is full of robotic humans that would boil a baby if their "company policy" called for it. The app constantly disconnects and their tech support is USELESS.

UPDATE: Now I get an insulting email from their staff mocking my expectation for a refund. These people are appalling. Never have I seen a company more committed to defrauding customers.

I have been a customer of Nord since 2017, and was always happy with my 2 year renewals for about £70. However, Nord just auto renewed my policy for only 1 year for £94 and did not send me an e-mail prior to this payment, as they were supposed to do, or I would have cancelled. Truly shocking customer service and it will be the last payment they receive from me.

I contacted their customer service regarding the issue and was told that their early auto-renew e-mail must have gone into my spam box. I checked and it wasn't. Just a fob off that enabled them to charge me way over the odds.

Nordvpn is a HORRIBLE company with horrible customer service. The product is difficult to use. You cannot talk to a human. You have to email exact issues that would take pages to write. Then, even though you started telling them their product was not a good fit….they wait until you are outside your 30 days to say you cannot get a refund. Just so unprofessional. To make it worse, they are in Panama. You cannot file a BBB Complaint on them.
Their mailing address: PH F&F TOWER, 50th Street & 56th Street, Suite #32-D, Floor 32, Panama City, Republic of Panama

NordVPN stole $166.53 USD from me
NordVPN stole money from me, literally. Very surprising that this could still happen in 2025. Addendum: I had been with them for 6 years and this has no value to them.

Here's the long story short: I saw a payment from Paddle.com on my PayPal account. I mistakenly thought that Paddle.com was a scammer. So I cancelled the payment with PayPal.

After a few days, I learned that Paddle.com is NordVPN's payment provider. So, I then apologize to NordVPN, and say "Sorry Nord, can you reactivate my account? And they say "No." I ask them: "Can I have my money back then?" And they say "Speak with Paypal. We don't have the money." Of course, PayPal tells me that Paddle or Nord has the money. People at Nord specifically ask me to wait 3 months. (Does this money become up free game after 3 months?) Clearly, this seems fishy. In any case, I contact them 3 months later and Julieta Camero at NordVPN tells me to contact Paddle as though I have an account with them. Note that Paddle is NordVPN's payment provider, while PayPal is the customer's payment provider.

I send NordVPN screenshots of my PayPal account and nothing.

Occam's razor: PayPal has never done anything like this to me in my 15 years of working with them.

In closing, NordVPN and/or Paddle will not give me either their (1) SERVICE, or (2) MY MONEY BACK.

Unless I am refunded or just given service (for what I paid for) back, I will never work with them again.

I will update as I hear back from them.

STAY AWAY FROM NORD VPN in 2025! VERY UNPROFESSIONAL AND DANGEROUS.

Note to NORDVPN: If you give me my money back or my service back, I will delete this post here.

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*Worked with them for 6 years. Made one mistake with billing, and they steal $166.53. I asked for service or money back and nothing. Customer care is in the Phillipines - third world agents don't care...

I signed up for a 7 day trial period - cancelled within one day. A week later they billed me for a year. I have all the supporting docs showing cancellation, etc... No phone customer support only chat. Baldo, the support, said I had a trial period previously -which I did not. Asked a manager to email me because apparently no one knows how to use a phone. I've been trying for 3 months to get a refund! Their rating should be -1.

I purchased NordVPN because I often work from coffee shops. After downloading the VPN, it made my computer SO SLOW that I had to turn it completely off just to get anything done in an efficient manner. I feel like I was completely misled. Customer service would not issue me a refund because I was outside of the 30 day window. What kind of policy is this? You charge for a service that makes my browsing experience unbearable and then keep my money for a service I am no longer using or want to use? Change the policy and offer your customers a refund for your crappy product.

They want to force you to change your password when a third party service says the password for your email has been "powned". They do not take into account people who use different passwords for each login, do not understand that forced password changes actually LOWERS security (look it up), and when asked for specific evidence that a password was leaked, they can not (or will not) provide it. They treat a long-time customer like a newbie and just spout nonsense with no evidence at all. If you want security, go somewhere else because these people have no clue.

This company tries to capitalize on people forgetting to cancel even if they only need it for one month. I cancelled it one day prior to the expiry date and they had charged me days earlier and said they don't go by the expiry date, they go by the date they charge you. VERY SHADY!

I use Nord VPN - it does exactly what you would expect, but somehow I got a subscription to Nord Locker - which I don't even remember doing. Apparently, you had to cancel within 30 days, but I didn't know, and never used it. This year, they took the subscription again, and I contacted them, nicely asking for it to be cancelled and the accidental next payment refunded. I did not expect them to say NO! They kept reminding me that I had 30 days to cancel, but that was last year. Nothing would shift them from their no refund stance, but they promised to look into it. Two months later, they bluntly said again - NO REFUND. I have of course cancelled it, so it will not renew next year, but they charged me a whole year for two days of having a service I have never used, or even want. Their records would show that my locker is empty and never had anything in it! So - make sure you want their product, and makes sure you cancel before they take the payment, even though I only noticed seeing it come out of my account. I then contacted them, but that's too late for Nord. I cannot recommend a company so rigid in their rules and unwilling to compromise. A shame!

I recently experienced an unjust overcharge of an exorbitant sum for a one-year NORD VPN subscription, processed a staggering 15 days before the scheduled renewal. Despite my efforts to communicate my prior termination attempt, the customer service remained unresponsive and unwilling to engage in any meaningful discussion. This lack of consideration and refusal to address my concerns has left me highly disappointed. The experience raises serious questions about the company's customer service and transparency.

So I purchased Nord VPN and it worked ok for about 2 months until it came time for an update. After the update it would not work at all, could not connect, it was frozen and totally useless. I contacted the online chat help desk and spoke to various people with fake names who could not fix the problem and promised me someone would be in contact via email within 72 hours. That never happened. So I went to online chat again after 5 days and asked what was happening only to be told "we are working on it". I then asked to not worry about trying to fix the issue and just refund the amount less the 2 months it worked ok only to be told "We will not do that" They told me they would talk to management and email be. Never happened after another 3 days. So I went again back online to ask whats happening only to be told "We have a technical issue" When I asked about the refund the reply was "Sorry about that" These guys are nothing other than scammers.

The website had a glitch such that its back-end system did not register me turning off its auto-renewal function. I only realise it until three months later that I was still being billed for the VPN subscription. I demanded for a refund for the extra months of payments when I did not use the service at all. However, the staff (Steve) attending to my request refused citing that they are unable to verify my claim and I was not able to produce a confirmation email on the cancellation of renewal. This is shocking as it was never stated in their contract terms that I should expect to receive such an email confirmation upon turning-off the auto-renewal function. The lack of clear instructions on opting out an automatic opt-in service design is dodgy and constitutes a grave form of customer negligence, which they refuse to acknowledge and amend. I find the experience super disappointing and I believe such unethical business practice should be condemned.

Online security that you cannot trust. They are scammers. Watch out for auto renew. They don't refund an auto renew even if you didn't authorize it. Every user should call there credit card company to get a charge back so this company goes bankrupt. Scammers

I bought six years of vpn service. I started noticing that I was unable to use Google and many other government sites.
I reached out for refund. They said we give 1 month policy. I told them to keep 1 year but refund for next 5 years. They ignored. Please review email from this company. Be cautious

Basically they activate auto renew without ur approval. Got billed another month without wanting to. I only used their VPN for a few days since it was slowing down my pc and disconnected me from my internet connection constantly

Not only I have to constantly baby this thing to make sure it's connected, which it's mostly not, it prevents you from doing a lot of stuff online in a way that REAL protection would. The internet kill switch doesn't actually work, and these clowns can't even convince Yelp you're from somewhere else. If you're looking for a VPN, keep looking. Wish they'd give me my money back. Zero stars.

Just reiterating everyone else's responses... it's an egregious effort to cancel auto-renew and they deliberately do it, to obscure and obfuscate instead of making said process easy. Go $#*! yourselves, Nord. Take your business elsewhere, my dudes, and don't sink your money into these greedy $#*!ing $#*!s.

Watch out for this company. As others have said (wish I'd read the reviews before I tried) they make it difficult to cancel and even when you do they might still take your money for time you didn't subscribe to. Customer Support is worse than useless. You've been warned.