Purchased a one-year subscription in January. Experienced nothing but slow service and connection issues. From the first day, I constantly found myself having to disconnect and reconnect my VPN and/or change the location several times throughout the day - especially when using streaming platforms. I should've canceled the subscription and requested a refund right as soon as I noticed the issues, but I thought I was being understanding and a good customer if I just stuck it out and tried to solve the issues on my own. Finally, on Wednesday, after MONTHS of this constant struggle, I resorted to purchasing a dedicated IP address because the VPN caused me to be blocked from yet another website (clothing brand in the country where I live). Of course, one of NordVPN's selling points for the personal IP was that I wouldn't be blocked from websites. Well… guess what? Lies! Again. I emailed customer service on Wednesday of last week. Monday comes around, and the issue STILL isn't resolved. Yet in their email to me, they have the gall to state "We offer customer support twenty-four hours a day, seven days a week." I reach out via live chat (because, obviously, email is not their forte) to cancel the IP subscription and request a refund as it's been days and the issue hasn't been resolved. Agent does get around to canceling it, but not before attempting to blame it on me as to why they haven't issued the new IP. I asked him if the IP was issued, and he says not yet. (Then, what was the point of saying "As I can see the response has been sent to you."?) Throughout the chat, he states some variant of "As I can see," "As we can see,"… very off-putting. I then request that the remainder of my subscription be canceled and that I receive a refund for the UNUSED portion of the subscription. The response I received, verbatim: " As we can see, your payment has passed our 30 days refund policy and we are unable to make partial refunds of the service. Please take a look at our Terms of Service, which you have agreed with upon making the purchase." SICKENING I'm sure I never agreed in the Terms of Service to receive subpar internet access AND poor customer support. Wholly terrible experience from start to finish. I have the time, so I won't stop until I'm fully satisfied that I've done all I can to warn others about this company.

The technical support is not only prompt but also effective and helpful.ç

Thank you