Paul J.

Ive been with bonline for a while now and the price has kept rising to 14.95 a month. For redirecting around ten calls a month to my mobile. They offered to reduce it a bit, but i found loads of providers cheaper so im moving. They've stung me with a bill for over a hundred quid to leave. Just be aware that once they have you, leaving is difficult. Im guessing but i suspect ive been put on a new contract at some point and started the clock again. The service is great, but the cost way too high for what im using. I went to fibre, and went with them to retain my old number. Ive even bought phones from them, and i guess theyll be scrap too. Just beware. Leaving is very expensive, like the monthly cost. No win.

EDIT
This afternoon, Nosi from Bonline called me and apologised for the entire thing and waived the invoice. A really understanding person, so I'm much happier now the £114 cancellation fee has been cancelled. I wish I had spoken to her earlier as I'm sure she would have sorted this all out. Anyway - it is always worth chatting to them and if you can get to this lady, things will be much smoother.