bOnline

Scam artists. In addition to the agreed contract, which is more expensive than it's competitors, they started charging us for additional services 6 months ago. Additional £4.20 per month was charged for Fraud Prevention, whatever that is supposed to mean. The refused to refund us for this service, that was never part of our contract, other than for the last 2 months. And said we will have to wait months before receiving the refund for those 2 months.

And to add insult to injury they then invoiced us for £120 as a termination fee, despite us being out of contract. They expected us to pay £60 for their router and £60 disconnection fee which I think is just disgusting.

Extremely Untrustworthy, they gave us 2 mid contract prices rises for id protection without consent and for wholesale prices rises, we were informed the T&C's allow them to raise the prices mid contract and we had no alternatives, They charge large fees for leaving even when your out of contract, and when trying to cancel you have to wait weeks for a "cancellation expert" to ring you to initiate the cancellation, we waited longer than they said and still no call from them, just hidden fee after hidden fee and every tactic to delay our cancelling.

We are still waiting for a call back to "confirm" our cancellation.

Update*** the complaint department got in touch and sorted everything out in a few minutes, the complaint department representative was extremely efficient, helpful and fully resolved the issues, I dislike that it took leaving reviews to get a resolution but I have amended my review as that person was helpful.

I had a terrible experience with this company, and it all came to a head when I tried to cancel my service. It's amazing how difficult a company can make it when you want to leave. First off, there is no option to cancel or even request a cancellation online—something that should be standard practice these days. Instead, they make you jump through hoops by saying they'll call you back to process the cancellation. But instead of the promised call, I received another invoice! It feels like they intentionally make it impossible to cancel just to squeeze more money out of you. Overall, it was an extremely frustrating and disappointing experience. Avoid them if you value your time and sanity.

£250 to leave your rubbish service. You know what, have it, Merry Christmas, get out my life. In the small print of a broadband service, you probably can't increase the price 5 times during a contract. But you have, oh please don't leave, you can have it cheaper, then it just goes up and up, sometimes every month. And that's why I'm leaving. Also in the 3 years I've been with yourselves, your service hasn't been very good, switching the router off and on, having to switch my Internet off and use data to get the card reader to work. When you have to put your current broadband supplier in the fill out forms, your not there, your not even in the other providers, you have to put someone else. Rubbish, go with virgin, cheaper, faster, free gift card, fixed rate for 3 year.

They charge £49 per line to leave even after the contract has ended. No other company does this.
Signed up to these guys after they made some big promises.
I had 3 lines to transfer. I told them not to transfer one of the lines until the others were fully up and running as it had my current internet on there.
They didn't do that. Started my new internet with fibre being installed nearly a month later. Stuck with ridiculously slow internet that I couldn't work. In the end, had to add more data to my mobile contract as 3g was way faster than the broadband. Was told I would get a call from someone after she spoke to her manager, 2 weeks later still waiting.

Now they suspend your lines over the weekends when they are closed, I believe to cause the most amount of disruption to your business. When they offer compensation it turns out to be a lie as they never pay it (was offered an amazon voucher but never received it)

A horrible horrible experience with the company.
I needed a contract for 1 month in a hurry as I was going to be away. I called B online spoke to customer service for a good 1 hour back in January that I needed only 1 month contract, they told me fine they could do it and cancel it. First bit was 11 pounds contract as I told them I didn't want to pay a higher amount that was agreed. I only just realised in august that the company Infact has being charging me 16 pounds from Feb through to August. The line was not cancelled and only realised when my bank cancelled the direct debit I was now being. Charged fees. I will continue leaving review as this is not a good experience at all

After switching from BT to Bonline VOIP over three weeks ago (and spending £100s on Bonline hardware), I'm still waiting for the service to be activated. Bonline have happily been charging for the service for weeks now, but are almost impossible to speak to, both by phone or online. I thought BT was bad. Awful service. Bonline, if you bother to read your reviews, please, please respond!

This company should not exist no contract written no explanation and notification very bad line service i had to stop google add as i lost a lot of money with I was only receiving missed calls and the line was very crackly you cant hear a thing i had to stop the direct debit and take further action a against their service

Do not use them. I cancelled the account and requested the necessary to be done. I was forced to pay for the previous month and up to cancellation date by card. The bonline staff said the direct debit will be cancelled automatically upon cancellation. They knew I was leaving the company on that Friday. The bill was fully paid and surprise surprise on Friday a direct debit was also charged. The following week cancellation team calls me to find out the reason for the cancellation and started arguing when I mentioned I thought this call was about the double charge to the account. He started arguing with me that I should have talked to the cancellation team to avoid this. I called to cancel the account and I expected them to do the necessary to cancel the account not try to blame me for their incompetence and greed!

I have had the displeasure of using bonline. They refused to cancel my contract with them, refused to cancel my direct debit, then over and double charged me for cancelling, added extra charges. After cancelling my contract, they then came after me claiming default and penalty charges for late payment. They are a banch of criminals. Stay away.

It took for them over 2 years to put together a website which they simply had to copy from one to another. Customer service unknown by this company, urgency is a word unknown, professionalism is rocket science. They promise the world and if you are lucky then you will not use this company. Staff never respond promptly, always give every excuse imaginable. I am now on the phone I have been on the hold for over 15 minutes and I am number one in the queue. I can imagine how frustrated the last guy in the queue will be. Don't use even if your life depends on it. It's not worth it.

Ive been with bonline for a while now and the price has kept rising to 14.95 a month. For redirecting around ten calls a month to my mobile. They offered to reduce it a bit, but i found loads of providers cheaper so im moving. They've stung me with a bill for over a hundred quid to leave. Just be aware that once they have you, leaving is difficult. Im guessing but i suspect ive been put on a new contract at some point and started the clock again. The service is great, but the cost way too high for what im using. I went to fibre, and went with them to retain my old number. Ive even bought phones from them, and i guess theyll be scrap too. Just beware. Leaving is very expensive, like the monthly cost. No win.

EDIT
This afternoon, Nosi from Bonline called me and apologised for the entire thing and waived the invoice. A really understanding person, so I'm much happier now the £114 cancellation fee has been cancelled. I wish I had spoken to her earlier as I'm sure she would have sorted this all out. Anyway - it is always worth chatting to them and if you can get to this lady, things will be much smoother.

Completely useless... unprofessional and simply not fit for purpose.

Worst mistake I've made in last 2 years... using bOnline.

Telephone support is a joke... and their broadband is unable to stay connected for 48 hours... and their billing is ridiculous. I paid upfront for 18 months, then at the end of my contract I have been held ransom and bOnline have added hundreds to my bill.

Online payments aren't always processed against your account. (Which may lead to you being incorrectly disconnected, or being re-charged for an already paid bill)

In short... they're completely useless.

Avoid! There are not enough letters for me to explain to you the many reasons that you should run away from this company as fast as you can. Hours and hours of wasted phone calls that don't go through on their awful phone system or get me through to any number useless representatives that fail to deal with my problems. Add that to them charging us fees for numerous incidences where they were at fault resulting in more conversations, internal investigations and on and on and on! Worst phone and internet company EVER!

I work in IT and we install and work with a lot of ISPs. For one of our lines we tried Bonline. The most incompetent amateur service I have ever seen. Took over month after the connection date to receive the service, when it went down it took 6 weeks to resolve, and even after cancelling my account they are continuing to send invoices. My contract is finished and paid up and they admit to it but still the invoice come.

My experience with Bonline has been nothing short of a nightmare. Despite the abysmal quality of their online phone service, I found myself unable to cancel my subscription easily. When I called to ensure my subscription would end after 12 months of practically unusable service, I was informed that it would be automatically renewed. Attempting to cancel became a Herculean task.

Upon requesting cancellation, I was directed to an elusive cancellation team after enduring a 10-minute wait. The promised email for cancellation instructions was misleading, as it merely instructed me to call them again. Frustrated, I decided to cancel my debit payment, only to find additional charges of £9.25 for changing the payment method and £5 for a late payment.

A second attempt at cancellation involved another 10-minute wait, only to be told I owed an additional £48GBP for administrative fees, disconnection fees, and a user contract buyout fee. It felt like a forced payment of £72GBP just to end an auto-renewal at the end of the subscription period.

Beware of Bonline's unfair practices - automatic renewals without consent, hidden charges, and a convoluted cancellation process. This company not only provides a subpar service but also engages in questionable billing tactics, leaving customers trapped and frustrated. Approach with extreme caution and explore more reliable options for online phone services.