bOnline

I work in IT and we install and work with a lot of ISPs. For one of our lines we tried Bonline. The most incompetent amateur service I have ever seen. Took over month after the connection date to receive the service, when it went down it took 6 weeks to resolve, and even after cancelling my account they are continuing to send invoices. My contract is finished and paid up and they admit to it but still the invoice come.

My experience with Bonline has been nothing short of a nightmare. Despite the abysmal quality of their online phone service, I found myself unable to cancel my subscription easily. When I called to ensure my subscription would end after 12 months of practically unusable service, I was informed that it would be automatically renewed. Attempting to cancel became a Herculean task.

Upon requesting cancellation, I was directed to an elusive cancellation team after enduring a 10-minute wait. The promised email for cancellation instructions was misleading, as it merely instructed me to call them again. Frustrated, I decided to cancel my debit payment, only to find additional charges of £9.25 for changing the payment method and £5 for a late payment.

A second attempt at cancellation involved another 10-minute wait, only to be told I owed an additional £48GBP for administrative fees, disconnection fees, and a user contract buyout fee. It felt like a forced payment of £72GBP just to end an auto-renewal at the end of the subscription period.

Beware of Bonline's unfair practices - automatic renewals without consent, hidden charges, and a convoluted cancellation process. This company not only provides a subpar service but also engages in questionable billing tactics, leaving customers trapped and frustrated. Approach with extreme caution and explore more reliable options for online phone services.

Title: Beware of BOnline: A Cautionary Tale of Poor Service, Financial Loss, and Unethical Practices

I recently had a highly disappointing experience with BOnline, a company that provides internet services. Despite their initial friendly demeanor and promises, my encounter with them turned into a nightmare that resulted in financial loss, severe disruption to my business, and unethical practices.

First and foremost, BOnline debited funds from my bank account without providing the internet service they promised. This left me without internet access for over two months, causing significant inconvenience and hindrance to my business operations.

Furthermore, despite numerous attempts to contact them via email and phone calls, BOnline failed to respond or provide any assistance. They displayed a blatant disregard for customer complaints and concerns, demonstrating a lack of professionalism and accountability.

The repercussions of their negligence were dire, as I not only lost access to vital online resources but also suffered financial losses due to their unauthorized withdrawal from my bank account. Additionally, their disregard for customer service and refusal to address the issue exacerbated the situation, resulting in further frustration and distress.

To add insult to injury, after three days of arguing with them, BOnline admitted their mistake in taking an additional £118 from my account. Despite their acknowledgment of the error, they failed to refund the amount, leaving me no choice but to pursue legal action with my solicitor.

I strongly advise others to exercise caution when dealing with BOnline. Despite their initial friendly demeanor and promises, their actions speak volumes about their lack of integrity and commitment to customer satisfaction. Potential customers should be wary and avoid entrusting their services, as my experience with them has been nothing short of a nightmare.

In conclusion, BOnline's poor service, lack of communication, and unethical business practices have left me deeply disappointed and financially burdened. I urge others to heed this warning and steer clear of this company to avoid similar experiences of frustration, financial loss, and unethical treatment.

Ive been with bonline for a while now and the price has kept rising to 14.95 a month. For redirecting around ten calls a month to my mobile. They offered to reduce it a bit, but i found loads of providers cheaper so im moving. They've stung me with a bill for over a hundred quid to leave. Just be aware that once they have you, leaving is difficult. Im guessing but i suspect ive been put on a new contract at some point and started the clock again. The service is great, but the cost way too high for what im using. I went to fibre, and went with them to retain my old number. Ive even bought phones from them, and i guess theyll be scrap too. Just beware. Leaving is very expensive, like the monthly cost. No win.

EDIT
This afternoon, Nosi from Bonline called me and apologised for the entire thing and waived the invoice. A really understanding person, so I'm much happier now the £114 cancellation fee has been cancelled. I wish I had spoken to her earlier as I'm sure she would have sorted this all out. Anyway - it is always worth chatting to them and if you can get to this lady, things will be much smoother.

The company has resolved the issue - I'm still not very happy that it took so long to get a real person to help me. I was being overcharged, not switching to a new contract that is more affordable. My advice, get a real person to be your account manager as customer services are really very poor in general.

Was introduced to this company by a friend that referred me. I purchased Fibre broadband for my new business and the team made the process so easy. Anybody I talked to was incredibly friendly and happy to help

This company took money from our account immediately and then could not provide the service as advertised. Some baloney about BT won't allow them to use their exchange for fibre (then suddenly at a higher tariff they will offer us a deal on fibre that they can't access?) What a joke, you know the saying if it looks too good to be true then it definitely is! Still waiting for money to be put back in our charity account which they promised would be in by Monday (2 days ago) now they won't even reply to our messages.
Stick with companies that you know, better the devil you know, even though most comms companies have bad press the rest are as bad as one another when things go wrong. This company B Online is simply the worst and you won't B online any time soon.
Don't fall for their dodgy sales patter either, it's over scripted and makes them look so unprofessional. Business broadband - choose TalkTalk, BT or PlusNet at least we managed to salvage a connection with TalkTalk Business for next Monday. Will be reporting B Online to Ofcom

I recently enrolled with Bonline for my business broadband, and the experience has been far from pleasant, especially considering I've been with them for less than a month. Despite being aware of the 7+ day delay from the promised installation date before signing up, it marked just the start of our challenges.

During the initial week, the broadband functioned adequately, but soon after, persistent issues arose. While a noticeable outage occurred and was eventually resolved, the real ordeal commenced when crucial websites for our business, such as Rightmove and Outlook, became inaccessible. Despite daily attempts to reach Bonline for weeks, the problem remains unresolved.

Bonline dispatched BT engineers on three separate occasions, each time asserting that the issue isn't on their end. According to them, all checks and verifications indicate that the fault lies with Bonline. I've diligently followed their instructions, repeating the same troubleshooting steps over ten times, yet the problem persists.

Compounding the frustration, Bonline representatives have, on numerous occasions, abruptly terminated our calls during attempts to resolve the issue. This lack of professional communication only intensifies the challenges faced by my business.

In contemplating canceling the contract to find a more reliable alternative, Bonline's response has been far from understanding. They dismissively insist that the issue doesn't rest with their service and adamantly push for termination fees. Dealing with a company that fails to acknowledge its shortcomings and burdens the customer is disheartening.

Moreover, my office has remained closed for two weeks due to the lack of internet, causing significant disruptions to my business operations. My overall impression of Bonline is one of frustration and disappointment. The unreliable service, unhelpful customer support, and business disruption have made my brief experience with them incredibly unpleasant. I strongly caution others to steer clear of Bonline and explore more dependable alternatives for their broadband needs.

Like others here I was harassed into switching from an existing contract by the offer of a very reasonable monthly cost. Unfortunately once this has taken place the costs double and the service becomes unusable. The internet is a snails pace and is unable to stay connected for more than 2 hours.

I spend my time trouble shooting, compaining to them instead of being able to get along with my work. This really was the worst mistake I have made in years. I feel any positive reviews must be from employees as the whole operation is a joke. I recieved a call from the a month after switching asking if I wanted to sign up. Today after calling yet again to complain about the terrible service I was told my phone line is not taken care of by them, yet they emailed me several weeks ago to say this was the case and bill me accordingly.

Stay well clear, literally any supplier is better than these, I haven't had anything nearly as bad since the dial up days. Ironically enough my internet has stopped working as I type and I will have to wait for reconnection before I am able to send this review.

Truly Awful, stay well away.

Avoid this company like the plague. Ive had no service for over a year and its impossible to get any help when phoning up their customer services - because I keep getting cut off - on their own line! Ive finally got through to the complaints department (and thats only because I put a 1 star review on trustpilot! - so if you want to at least talk to the complaints dept - you need to do this - its the only way through!) - and they are going to waive the exit fee?!... really?... but Ive since been with 'talk talk' and sky for over a year as I had no service from them at all. I couldnt even pay for anything from my bank account online, because I got cut off before I could get to the pay section!- as the connection was so bad. The phone line was crackly and I couldn't hear anyone who rang me... yet no problem at all with 'talk talk' or sky - and its the same line! So - god knows what they do with the line! So - no broadband or phone line for over a year - and they are well aware of this - yet currently no refund or compensation, and now - the £16.99/m has gone up to £42/m - yet - service is still non existent and customer services or complaints department pointless. Shocking company. Save yourself grief and frustration - go elsewhere!

Worst Company, worst service & Zero customer service.
They mixed my company with another customer of theirs & were billing me 10 times more than my contract term which I refused to pay.
I tried to call several times but have been on wait for 35-45 minutes and then the call just drops, I also called the payment line but did not get to speak to someone to explain the situation.

Today 18/07/2020 I came and see that my phone and broadband is not working. I could not keep the pharmacy open as there was no means of accepting payments as there was no internet or broadband due to your irresponsible act of suspending my account I have made a loss of £3900 from sales excluding prescriptions for not being able to operate my business as due to the pandemic we do not accept cash and its only card payments and also the inconvenience it has caused me, my business and my patients and other healthcare professionals trying to contact us but have been unable I will file a case against your company to recover these losses and will not stay with your company for any longer and will be switching to XLN as soon as possible and no one can stop the transfer.

Very poor app system, half of the time it doesn't work, we keep switching off or reinstall it before it works, a daily occurrence

I used bOnline to build my website. Their online reviews were really good so I believed I had chosen a good company. I was so very wrong. The website they built was o. K; the logo they designed far from impressed me. The platform that they used was rubbish. It wasn't easy to make changes to the website and it had very limited functionality. When I complained to them they advised me that other customers had also complained and now they were using a new platform. To rebuild my website on this new platform would be over £400 but they were willing to offer it to me 'at a much reduced rate...' Considering I had already given them several hundred pounds (and was regretting my decision); why would I give them any more of my money. Good customer service would have been offering to rebuild my website on the new platform for free; but they didn't offer and I went to Wix.com and built another site which by the way is far superior to the bOnline one and the platform is easy to use. Verdict: RUBBISH; use another company or build your own website.