Itzik R.

I recently enrolled with Bonline for my business broadband, and the experience has been far from pleasant, especially considering I've been with them for less than a month. Despite being aware of the 7+ day delay from the promised installation date before signing up, it marked just the start of our challenges.

During the initial week, the broadband functioned adequately, but soon after, persistent issues arose. While a noticeable outage occurred and was eventually resolved, the real ordeal commenced when crucial websites for our business, such as Rightmove and Outlook, became inaccessible. Despite daily attempts to reach Bonline for weeks, the problem remains unresolved.

Bonline dispatched BT engineers on three separate occasions, each time asserting that the issue isn't on their end. According to them, all checks and verifications indicate that the fault lies with Bonline. I've diligently followed their instructions, repeating the same troubleshooting steps over ten times, yet the problem persists.

Compounding the frustration, Bonline representatives have, on numerous occasions, abruptly terminated our calls during attempts to resolve the issue. This lack of professional communication only intensifies the challenges faced by my business.

In contemplating canceling the contract to find a more reliable alternative, Bonline's response has been far from understanding. They dismissively insist that the issue doesn't rest with their service and adamantly push for termination fees. Dealing with a company that fails to acknowledge its shortcomings and burdens the customer is disheartening.

Moreover, my office has remained closed for two weeks due to the lack of internet, causing significant disruptions to my business operations. My overall impression of Bonline is one of frustration and disappointment. The unreliable service, unhelpful customer support, and business disruption have made my brief experience with them incredibly unpleasant. I strongly caution others to steer clear of Bonline and explore more dependable alternatives for their broadband needs.