HPReviews 523

I have been a loyal HP customer for decades (laptops, desktops, monitors and printers). I recently purchased two monitors for my new desktop computer. One monitor works fine, the other had some glitches but worked fine. One day I accidentally tapped the side of the monitor and it broke. After going through HP's customer service process they refused to replace the monitor saying that the crack was my fault. If their monitors are so fragile that a light tap on the side breaks them, then the HP quality I have been used to no longer exists, and they have no idea what customer service is. It is clear that HP has become a company that wants to get every cent out of their customers while they can while they put out declining products. I will never buy HP again after this experience.

WOW after an hour online and on the phone asking for my 2 year printer refresh that i have been paying on for 3 years, and my portal says the printer is eligible for a refresh, the response from their support supervisors" "Please accept our apologies that the feature you request is not available at present to get a new printer under the HP Platinum subscription, the only way is for the HP All-In Plan." so the only way i can get a printer refresh is to join a new more expensive plan. They will of course allow me to stay on my current plan but will not honor the printer refresh. Any one else have this issue? Want to join yet another class action lawsuit against HP? What happened to this company. Here is the link to where they clearly say i get a refresh but they WILL NOT honor it. Buyer be VERY wary of this deceit. https://support.hp.com/us-en/document/ish_**************-16

Don't waste your time purchasing this plan. After 4 hours and lack of HP support, I would tell you this printer is not worth your effort! They need to train their reps and the printer needs to work if they want to keep customers

Passed around and ignored for two hours, then told to call back tomorrow. Unacceptablely bad response time. A person was on the line at 1hr and then 90 mins. Such a long delay between responses we got nowhere

I went to the local Micro Center and looked for a printer to replace my old one. I reviewed many printers online, and decided to purchase an HP Model 6100 All-In-One printer, Micro Center had one "Opened Box" with a discount. I bought it, and went to Walmart bought two ink cartridges, and took it home, set up all the cables, turned it on, The unit could not find the ink cartridges whether in USB cable mode or in WiFi mode. Tried it again and again, no luck. The next day, I returned the printer to Micro Center. It wasted me two days of time. The old best technology company - HP is no longer the best. Finally I brought an Epson Printer, It works great.

I will agree with all the others about the printer hostage program. I even used an HP cartridge outside the program and it's locked down and useless. HP has to reset it for your printer to be released from this situation. You must pay a fee for this action. So, in the trash it goes, and I will never purchase any of their products again

The hinges on my Envy broke despite light use. Geek Squad could not fix. I finally sent it to HP for repairs which cost about 60% of the original price. They explained I would need a whole new case. But when it came back, I could see the old scratches. Then the keyboard failed perhaps a month after return. Covered by repair? No. What's more, I was told there were no spare parts available. So it's junk. I have written 4x. No response.

I purchased an HP printer in 2023 and initially used the ink cartridge that came with it. After that, I switched to third-party ink, but I did try HP's Instant Ink program for about three months. However, I found that the plan wasn't a good fit for me, which was roughly 8 months ago. Since then, I've been using third-party ink without any issues.

Last week, however, HP pushed a firmware update to my printer, locking me out unless I used their ink. I was informed that I had somehow enrolled in a program that required me to use their ink, something I wasn't aware of. Now, my HP printer is essentially useless unless I'm willing to pay $87.99 for HP ink, compared to the $47.99 I paid for third-party ink.

I strongly recommend staying away from HP due to their anti-consumer practices.

I have used HP in my tax practice my whole life. This year, 2024, i have bought 3 brand new hp printers, none work. Cannot get them setup cannot get them to print. The last one was little cheap one hoping that if it didn't fly satellites maybe the mf could print. Who in business has time for this

I wish i could give them zero stars.

UNDER NO CIRCUMSTANCES SHOULD YOU BUY DIRECT FROM HP.

I bought an OmniBook on a Black Friday 2024 deal. Less than 1 week later and whilst still waiting for the laptop to arrive, HP have it advertised at a cheaper price and refuse to refund the difference. They claim only 1 coupon per order.

Try to return it, they threaten you with a restocking fee.

I purchased a HP DESKJET all in one Printer on September 3,2023 and from the first month the printer starting to give trouble and I had to contact them for tech support several times withing 3-4 months. And they try to fix the printer unsuccessfully. But refused to replace the printer even thought I have warranty that don't expired until September 2025. I had to get my Attorney's involved with the matter. And they advise me to file a claim in the small claim court in my city and state and have the Marshall served them. Wish I did

Most horrible customer service ever. I have been an HP customer for over 10 years and I currently purchase HP ink for my printer/scanner. I had to update my Wifi password and now the scanner won't connect. I know it's a simple fix but HP WON'T HELP a valued customer because my printer/scanner is past their window of customer service? It was working just fine and I've changed my wifi password before and they walked me through it no problem. Now they won't help AT ALL to get my scanner reconnected...instead they told me they'll give me 15% off on a new product. It's not broken! It just needs a basic troubleshoot. I've tried to call HP for the last 2 months and today was the first day I actually got a human. Their automated system won't let you past and won't read the serial number correctly so you can never get through. So incredibly FRUSTRATING and extremely terrible customer service. You'd think they would want to take care of such a long time customer so they will be a returning customer but they obviously do not care. This has put me way behind in my work. I will work on becoming a NON HP customer in the future.

Hi, I bought new 17" hp laptop with touch screen 8 weeks ago from Best Buy. I took back to Best Buy right after I discovered touchscreen does not work. They fix but 1-2 days later it stops working again. I took back a 3 more times and same thing happens. It will work for only 1-2 days and then fail again. Best Buy refused to take back laptop and replace with new. They said they can't fix and call HP. Contacted HP tech support and they did diagnose problem over phone and started working. Next day it failed. Contacted HP again and ask for new replacement and they refused. They said I need to send in for repair and if they can't fix they would replace with new. I sent in for repair. I received back 11/12/2024 and working. Two days later (today) it failed again. I called hp escalation dept and they refuse to send me a new laptop. They want to send me a loaner and for me to send in for repair again. This will be 7 repairs on a 8 week old laptop. I keep spending gas money on taking to Best Buy and to fed ex. This is a LEMON! I sent a message to CEO of hp and we will see if he will actually respond. Otherwise I will need to take them to small claims court and write several reviews. ANY SUGGESTIONS? Thank you

Purchased a monitor on July 24,2024, but it turned out to be defective. Raised a case with HP on July 29,2024, expecting a suitable replacement. However, I received a 3-YEAR-OLD monitor as a replacement, which is OUT OF WARRANTY!
My original purchase details:
Serial Number: 3CQ*******C0

Replacement Monitor Details:
Serial Number: 3CQ*******YK (out of warranty)

I used use hp but no longer. No customer support, not even a manual!
DO NOT, and I repeat, DO NOT use HP for anything. They are the absolute worst!
You will have a frustrating time and waste hours of your life trying to even talk with them. Avoid at all costs.
The worst company we have ever encountered,.
Save your time, go play with your kids, get drunk, whatever but DO NOT USE THIS COMPANY!

I own Elitebook for my daily work 50-60 hours a week, it is 2.5 years old machine already visited official service 2 times due to warranty issue.
Now, there is electricity shock on the computer whenever somebody touches me if I am working.
CS team tried to escalate the case but local representatives only follow official guidline, "go and check with nearest service since warranty is over' What?! A computer is 5 months after warranty expired and they cannot even make diagnostic on such a safety issue. Avoid! I would spare this one to another brand. They better focus on product not FB posts and such.

Utterly stupid! My printer is WiFi.
My laptop has WiFi! Running Linux?
But I have to carry the laptop to where the HP Wi-Fi printer is situated(connected to my workstation PC) and plug in a USB cable to the laptop in order to set the WiFi printer up for 'WIRELESS' print capability!
Then unplug the USB cable, reconnect it to my workstation
STUPIDITY AT ITS WORST.

BTW, my iPads get it automatically by their WiFi capabilities.

HP takes advantage of customers by refusing to show terms and conditions until AFTER you have installed your product and can not return it. They then extort you for money to use your own printer you have paid for for $1.99/month or they will put a stop hold on your printing activities. It is a scam and fraudulent practice. I tried calling to resolved the issue and the agent on the line told me they'd find a way to end the call with me because they were frustrated. He then took an arbitrary comment about Mother Theresa and said I was being racist and hung up. Don't buy HP products unless you're a huge fan of 1984 - they'll email you to let you know they keep track of what you are printing, so pray you're not printing medical sensitive information.

I will continue to post on every blog known to man that HP has the WORST CUSTOMER SERVICE EVER. Case Number *******733 - has been Created CRM:*******948

I used the instant ink for a year or so, then got very sick and had to stop all work. I called HP to pause my service, they did it for a few months, then turned me back on with NO KNOWLEDGE OF MINE. I must have paid months of ZERO VALUE monthly printing. Now I want to REALLY PRINT something and they want to charge me MONTHS OF NO USE in order to turn my printer on. I WAS ON THE PHONE WITH EVERYONE THERE FOR HOURS AND ALL THEY DO IS READ DIFFeRENT WAYS TO NOT HELP ME. I will continue to post on every page possible until someone actually calls me back. I will send hundreds of emails and posts because it is SIMPLY NOT RIGHT TO HOLD CUSTOMERS HOSTAGE and that is what HP is all about.

6-11-24
After going round and round with HP over this defective laptop, they shipped the 'smashed by them' unit back to me and have done nothing about correcting it. NOTHING.

$8,000 of junk is what I have now. DO NOT BUY from Hewlett Packard (HP).