Cowboys. If you want a company to let you down big time, break your heart and not care one bit then go for Nationwide Hire UK.
Two Luton vans booked 6 weeks in advance for moving my family from London to liverpool. They took the money no problem and vans were due to be delivered on Friday morning. 2pm on Thursday two transit vans arrive from Hertz, one large one small. Not what we ordered, delivered a day early, no notice, and not big enough to move our furniture.
No notice was given by nationwide (they say they confirm your vehicles 24hrs before) - upon calling they frankly could not care one bit. We were left with one van and had to dump all of our furniture. The staff we beyond apathetic to the point where they seemed to enjoy the hurtful situation they created. When you call them you get a different operator each time, these guys are robots they dont care about you.
Promised another van by 10am Friday. Did it turn up, you guessed it - no. Did they notify us or take any responsibility - no.
Nationwide are a broker, they do not have their own vehicles, they contract out to the likes of hertz. Booking in advance will guarantee you nothing and you will receive no notification if what youve ordered is not available. They will not deliver your vehicles on time even if you get them and should you need to call them up then you would get a better response if you asked your own dog for help.
Horrendous company, they will steal your money, not deliver on promises and should you lose out because of it they will laugh back at you.
They will take your money on the day of booking and from them on will wash their hands if you and you will have to fight tooth and nail to get it back.
Save youself the pain and just book direct with an actual hire company. It wont be long until you see these guys on watchdog or in administration.