HP

First off I had to signup for automatic ink replacements at their time frame (I have eight) and not used one yet. I also had issues getting it installed and setup. HP neglected to tell you in the instructions that the original ink cartridge is necessary for setup. Also HP has no online help or number to call and they never return calls.

My HP Officejet Pro 9018 All-in-One Printer could not scan or print any documents. I called HP customer services for solution. Talked to 3 individual persons including 1 in the Instant Ink Section at the very beginning.
Finally I was switched back to Kyle, a Instant Ink Support Specialist. She listened to my concern and walked me through the recovery process. She is so knowledgeable about her company products. Me and my wife was so happy that our printer works once again. Thank you so much Kyle.
This is my case number: *******003

HP have fell off completely, I used to purchase the instant ink for several years. I noticed it was watered down but I decided to continue it for a wdial, a lone while.I begin to purchase ink now. I just realized today. That i'm unable to print and black because my color cartridge is empty. In the beginning you could print even though your colored cartridge was empty. With today's inflation. We don't need all that extra trying to force us to purchase ink we may not need. So I am going to get back on the instant ink program. But i'm only going to get on the one that you paid four dollars a month for and only pay ten cent per print and they still will send you ink Not satisfied at all, So when this printer break? And most HP printers malfunction in one year. I'm going to buy a cannon printer, Because they've always required all in Cartridge to be installed. If I must have ink and a printer I might as well go with the best.

I have two of these printers with the same issues. This printer will freeze when it is out of paper and will not recognize that it has paper when reloaded without a complete reboot, purge, and capacitor discharge. It's not worth buying.

Purchased a monitor on July 24,2024, but it turned out to be defective. Raised a case with HP on July 29,2024, expecting a suitable replacement. However, I received a 3-YEAR-OLD monitor as a replacement, which is OUT OF WARRANTY!
My original purchase details:
Serial Number: 3CQ*******C0

Replacement Monitor Details:
Serial Number: 3CQ*******YK (out of warranty)

The salesman at Best Buy encouraged me to sign up for the free ink trial where HP tracks and sends ink as needed. However, when the period ends in 6 months if you haven't used the cartridges up they no longer work. Even if you have a new one not opened. This plan only useful if you make lots of copies which I said I did not and he encouraged it anyway. Now I have to sign up for monthly fee extension or go buy a different cartridge and throw mine away! Totally wasteful and environmentally bad! Also false advertisement from Best Buy. I am still using the original cartridge.

This company sold me a monthly subscription for ink. I cancelled it when I realized I wasn't using it. They actually locked my printer when I stopped the subscription. They are demanding I return my full ink cartridges which I paid for, and want me to buy different ink cartridges. There is no way to contact customer service about this. Instead I will toss out the printer and buy from another company. DO NOT BUY HP!

6-11-24
After going round and round with HP over this defective laptop, they shipped the 'smashed by them' unit back to me and have done nothing about correcting it. NOTHING.

$8,000 of junk is what I have now. DO NOT BUY from Hewlett Packard (HP).

I ordered a computer from them which I later requested for cancellation prior to it being built. HP refused to cancel it both through their live chat and email and shipped it anyways so I refused the package. It was returned to shipper and I still have not received my money all while having to open a dispute with my bank. HP is a terrible business with horrible customer service and logistics, if you want your money stolen then feel free to shop with them. They're also attempting to charge me extra for the return so it shows how dishonest they are.

DO NOT subscribe to the HP Ink replenishment service. If you cancel, you will have to remove the ink inside your printer and purchase new ink. You'll get an error message "Incompatible HP Instant Ink Cartridges". I sent them a giant amount of money with the monthly fees for ink I could've purchased for a lot less. Customer service is not local to your country, of course, and therefore no help. You don't get any return label or warning the existing ink will stop working. See my screenshot, ink is nearly full and now will be wasted. HP has become a scam company.

Our office purchased a brand new printer last year and have nothing but issues with it since the day it was delivered. HP refused to replace it. We have had their service partners come out on four separate occasions and not one has solved the issues with the printer. A couple of the techs agreed that HP should have replaced it, however they have submitted their reports and HP still refuses to do anything to remedy the situation. We will never purchase another HP product while I am with this company. The company lacks integrity and does not stand behind it's products.

Your customer service sucks. You need people that understand English and speaks English. I'm asking for one thing and he is trying to sell me something, instead of fixing my issue. Now I have to figure things out for my self😡😡😡 useless!

Ordered a laptop, once complete you can view your order in My Cart, there you will see an expected delivery date. HP will lie to you that this doesn't exist, I have proof (see attached) and their customer service denies this! Buyer beware…never will I purchase from them again!

Hp sells you stuff with fake warranty they can't fix it. It is a company with only a name. It creates a blue screen all of a sudden after you bought it and they won't even be willing to do something about it quickly.They then waste your time and effort instead of fixing the pc. It should be given a zero star rating.it has poor customer services who say they know everything but don't know nothing, they can't even fix there own problems.I used to like this company but now a days it is turning extremely bad and I am disgusted by the way how they treat there clients and how they offer services. Very disappointed!

Worst purchase ever. Was directed to site where verified individuals would get a frontline hero discount. I thought wow, what a price. Purchased. Gave way of tracking the process. Yet it is exactly the same as anything shipped from China. Bogus. Purchase 4/26. Nothing changes in status until the day it is supposed to ship. Changes to being built and tested that day. 5/10. Then says shipped. Which really meant. Built in China, shipped from China, delayed in China, and now very late for a birthday present. Purchased under the context of frontline hero. Did they sell/give all my info to China too. Yes they did... I would not recommend anyone purchase from HP. Not a thing.

Bought an HP laptop that was the worst computer I have ever used or owned. He cut it on it takes 20 minutes to pull up at least 15 to start. It takes three or four minutes to full up email nothing works right. I was so frustrated with it I put it aside in a computer bag and use my phone and laptop from lunch just to not be frustrated with this computer anymore. When I finally got it back out and called HP and ask them to please fix this piece of garbage or buy me a new one trade me they told me my warranty expired 5 days ago and that they would have to charge me to fix their problem from the very beginning. Unbelievable. This will be the last time I ever make a purchase with the company that I saw offers and awful product and no quality customer service. It's tough to buy from someone who will stand behind what they put out. HP has lost a buyer.