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How easy is it to get a hold of customer service at HP?

asked by Jennifer G. on 6/26/19

3 Answers
totally impossible unless you buy a smart assistant
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Be prepared for a horrible, lengthy ordeal, and over the phone because their live chat hasn't been working during their stated working hours.
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So-so. But the representative lied to me and then ripped me off. We did tests on my broken printer to see if it needed replacing. One of the tests was to see if the problem was the ink cartridges. He offered to send me ink cartridges. I told him I have new, unopened ink cartridges here, rather than waiting for new ones in the mail. I asked him if it proves that the cartridges aren't the problem, will he send me replacement cartridges. He said yes. The tests were done; the ink cartridges were not the problem; he reneged on his word to send me replacement cartridges. That's only the beginning of my experience with this pathetic company. They send refurbished products under the guide of 'new,' thus, stealing your money. Stay away from HP.
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