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2 Reviews by Gail

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I am in North America and purchased a hat from an Etsy seller located in Italy. After almost 2 months, the seller and I assumed that the hat was lost in the mail, so the seller issued me a refund. I finally received the hat and informed the seller so, since this is the right thing to do. To my surprise, when I opened the package, the hat was a completely different material (except for the underside of the tiny visor) and was a completely different style. The difference is so easily seen, that the seller could not have mistaken that the hat she sent was not the hat I ordered. Since the hat is not what I ordered and I don't want it, the seller wants ME to foot the bill for the return of it to Europe. I do not believe I should be financially responsible for the shipping of a hat that I did not order. I offered to return it if she would pay for shipping, but she refuses. The seller used the excuse that because it was made to measure, that's what the problem is. I'm sure the photos that I attached in this review will refute that without question. And the seller is "disappointed in [my] behavior" even though I was honest enough to tell her that I received the hat. I didn't have to do that. The seller is untrustworthy and unprincipled.

Etsy has policies that say they will intervene between seller and buyer in certain cases. My case qualified in 3 different areas of their terms for intervention. After several emails with Etsy, Etsy gave me all kinds of irrelevant rhetoric in their responses, and refused to intervene, refused to look at the photos, and stated outright that they "refuse to discuss the matter further," despite the qualifications for intervention. Thank goodness I already received my refund when the seller and I thought the hat was lost, or I would be out almost $100. because Etsy refuses to honor their own policies. Because of this, other buyers from this seller are subject to similar or same experiences.

I will never shop on Etsy again.




One time, my Instacart shopper picked terrible replacements without contacting me. I told them that, and told them that my account settings are set to receive texts, and asked them why he didn't contact me. They told me that if my settings are set to receive texts, the shopper will contact me. How stupid of an answer is that??

I asked them why a certain page on my Account reads "Contact Preference: No Preference." They said that wherever I heard that, it's a mis-communication. How stupid of an answer is that??

There were other questions that also did not get answers. My questions were answered with bullsh*t rhetoric that completely avoided the issue. This happened in an exchange of 6 - count 'em, 6 - emails. These people clearly do not understand plain English, no matter how clearly or articulately it is written. I then requested a supervisor to answer my questions since I could not get an answer out of their regular reps. I did this 3 times. There was no answer from anyone.

These people deserve to go broke.

Gail Has Earned 6 Votes

Gail S.'s review of Instacart earned a Very Helpful vote
Gail S.'s review of Etsy earned 5 Very Helpful votes

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