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cynthiak22

Cynthia K.

5
Level 5 Contributor

Contributor Level

Total Points
5,444

About Me

English, singer, musician, actress, designer, crafter

How I Can Help

lots of life experience, intelligent, fair, and honest, and attentive to detail

Interests

music, have done most crafts, enjoy films (mostly older ones from the 1940s and 1950s)

43 Reviews by Cynthia

124 Views
8/17/21

I have often heard that alibaba.com is full of counterfeits. Every now and again I search the internet for my own handmade greeting cards just to see what comes up and to see how high my own website comes up in the search. Every time recently I have found yet another scam website claiming to have stock of my cards that only I have possession of. This time I found some of my cards on alibaba.com, probably more than I actually saw, maybe all of my online ones, and the only differences are the price and a place to click on to fill in a form to get quotations. They won't be able to exactly duplicate what I've made, and I am virtually certain that the quality will not even come close if they try. They stole my images and description off of amazon.com when I had them for sale there, but their images are blurry and the whole listing of the one I was looking at is about as schlocky as alibaba are. I suppose that maybe I should be flattered that so many scam websites are stealing my designs, except that none of them have them in stock as they claim nor will they get them from me, and should anybody on alibaba try to duplicate them the buyer will get an inferior product, as well as a stolen design.

8/17/21

I have had an enormous, time-consuming hassle with walmart for the past 3 days trying to return a pair of shoes that I received that day, tried on, found that they didn't fit right, and wanted to return immediately.

It says on the walmart website that returns are by usps and fedex. I clicked on the 'return by mail', expecting to receive a usps return label because fedex is not 'mail'. I received a fedex return label instead that wasn't even in a printable form. I didn't know that until later, though.

I then wasted what seemed like forever on live chat with someone called Fatima who was about as slow as a snail with probably about the same comprehension of English. All I wanted was a usps return label, but she refused to send me one. She was supposed to arrange for fedex to come on Monday but nobody came and the parcel is still sitting here.

I tried to send an email to walmart next. In the past that worked better than live chat and didn't take any more time than sending an email to anyone else. Not now, though. Now they have intermingled chat, phone, and email all together in the chat. I had to make 2 attempts to send an email because the first one was aborted by the live chat butting in. I didn't know that, though, until I got an email asking how someone on live chat did.

I went back and tried to send another email. They don't send the message you write, though, so the person who replies to the email doesn't know what you want. Very helpful. I had to write back to someone who was obviously in India and explain what it was that I wanted. I got an email back from someone else in India who had no comprehension of English and sent me an irrelevant reply that showed that they hadn't even read my previous email. This has turned into another amazon, with the same crap customer service, also in India. I wrote back and said they hadn't even read my email to send me such an irrelevant reply. A while later I got an email saying they had initiated a refund. We'll see.

I have now received an email telling me that the return labels are auto-generated. I wrote back and told them again that fedex is not 'mail', usps is mail, and clicking on 'return by mail' should generate a usps label being sent, not a fedex one. I have told them several times that usps comes to my house every day and fedex doesn't. Being in India, they are clueless. They obviously don't have usps there, I don't know about fedex.

The shoes on walmart.com are cheaper than elsewhere for what are supposed to be the same shoes. I had been planning to try some others because I can't get out right now to try any on, but after this hassle I don't think so. I can't face this happening again.

67 Views
8/1/21

This website is just another scam that will steal your money. I know this because they stole at least two of my handmade card designs right off of amazon.com, probably more than two of them, and claim to have it in stock and are charging a lower price than mine, so I know they won't be buying it from me to sell on to somebody else. I am the only one who has the stock in my possession.

The first links that come up in a google search for my designs say alumat.pl, but clicking on those takes you to one or other of my designs on lapsmediae.com. I don't know what their relationship is, but they are both frauds.

Unfortunately, this is not the first time this has happened and it probably won't be the last. This website will probably go the same way as the previous one I found who did the same thing, uyausmall.com, which is no longer online. The person/persons behind the latter website had already created another similar website running the same scam, the name of which I can't remember, and it's probably also defunct by now and they've created another one.

Please don't be fooled by this website and lose your money to their scam. You will either receive nothing or something materially different from what you ordered, probably nothing.

Update - When I originally wrote the review for lapsmediae.com just hours ago, there was one of my designs that came up in a google search, but now there is a second one.

Tip for consumers:
Don't use this website! It's a scam that will rip you off if you order anything and will probably be gone off the internet by this time next year and replaced by a similar scam website.

151 Views
7/29/21

This website is just another scam that will steal your money. I know this because they stole at least two of my handmade card designs right off of amazon.com, probably more than two of them, and claim to have it in stock and are charging a lower price than mine, so I know they won't be buying it from me to sell on to somebody else. I am the only one who has the stock in my possession.

The first links that come up in a google search for my designs say alumat.pl, but clicking on those takes you to one or other of my designs on lapsmediae.com. I don't know what their relationship is, but they are both frauds.

Unfortunately, this is not the first time this has happened and it probably won't be the last. This website will probably go the same way as the previous one I found who did the same thing, uyausmall.com, which is no longer online. The person/persons behind the latter website had already created another similar website running the same scam, the name of which I can't remember, and it's probably also defunct by now and they've created another one.

Please don't be fooled by this website and lose your money to their scam. You will either receive nothing or something materially different from what you ordered, probably nothing.

Update - When I originally wrote this review just hours ago, there was one of my designs that came up in a google search, but now there is a second one on this scam website.

Tip for consumers:
Don't use this website! It's a scam that will rip you off if you order anything and will probably be gone off the internet by this time next year and replaced by a similar scam website.

70 Views
7/22/21

I have been trying all week to find someone to take my dog to the vet after being repeatedly let down by the 'service' I had been using. This is one of the websites I have tried to use to find someone. I say tried because you can't just send someone a message. First you have to go through a lot of palaver to create an account and choose what service you need. When you click on contact someone, you can't. A screen comes up asking how many pets you want transported. I clicked on one and it just sat there. There was nothing to click on to progress forward and it didn't do anything by itself. I have tried this several times. I have also messaged support about this 3 times and have heard nothing. The email they send in the beginning to confirm your email address is one of those no-reply ones, although it looks the opposite, so if you try to get help that way it just bounces back to you. Don't even waste your time with these people or their tinpot website. All you'll get is wasted time and a lot of frustration.

1K Views
7/22/21

This website won't just let you contact a person. First you have to write what is essentially an advert. After you waste a lot of time doing that and click next, thinking that you can now finally contact someone, you can't. Now it asks you for money, $30 a month and more for a longer time, or you can sign up for basic, which is just supposedly to post a job offer, but it says you can only contact someone if you pay first. I am highly doubtful that even my job offer was or will be posted because getting your money is the primary goal of this website.

4/28/21

I have recently placed several large online orders with Michaels and most of it has gone well. However, there are a few unacceptable issues I have had with them.

Their website is very slow and does crazy things at times - it has gone to other pages than the ones I have clicked on quite a few times and on 2 occasions has emptied my shopping basket for no reason after I'd spent all day shopping and choosing items, even though on an order several days before the contents of the shopping basket had remained there for days until I was ready to make my purchases.

I had to ask for my senior discount afterwards on most orders because it wasn't applied. I did this on live chat, which is not open 24/7 like some people leaving reviews here seem to think it should be, but even though a message appeared each time saying that there might be a long wait, every time there was no wait. I had resistance/refusal from some of the first chat people to give me my senior discount, but they either elevated my request to a higher support person on their own or did so immediately when I asked them to. The higher support person applied my senior discount without any argument.

The orders have been sent quickly but in dribs and drabs from what looks like they are coming, in large part at least, from different Michaels stores. I've had just one strand of beads sent by itself more than once. That doesn't bother me but what does is the irresponsibility/lack of care of certain staff in sending me obviously damaged goods. I ordered some packs of metal charms with words on them which arrived with one missing off the card they were attached to, another pack with discolouration/tarnishing? On at least one and deep scratches on others, and other packs/cards of charms with scratches and/or blemishes on the metal. When I wrote a review of what happened with the worst of these charms on Michaels website it was rejected with the reason shipping/fulfilment given. That is a big part of the problem. I resubmitted it and removed the part where I said I wouldn't have bought them if I'd seen them in person and if I worked for Michaels I wouldn't have sent them to a customer and the review still hasn't been published. I don't like the suppression of the truth about how some of the orders are handled in this way. I also received a broken strand of beads. They were all there, but I would still prefer them to be strung like they are supposed to be and attached to the card for storage until I'm ready to use them instead of rolling around loose. It's not very professional and these issues look like they want to fob off customers with damaged goods they wouldn't buy if they saw them in person. I now have the inconvenience of returning the metal charms, and instead of using usps, which will collect parcels from my house, they expect me to take the items to either a Michaels store or ups, neither of which are near me, when it has been their 'mistake'. This issue with being deliberately sent damaged goods which I now have the inconvenience of returning and the suppression of my review about it is what has brought my rating down to a 3 star from a 4.

I added a few items to one of my online orders as a store pickup because for some weird reason one of the items is only available in stores, even though the same product in other colours is sold online. I could see that I wasn't going to be able to get to their store, went on live chat to cancel that part of the order, and I was given an immediate refund. I have paid for everything with paypal.

I have bought mostly beads for 60% off their marked prices and have been happy with the beauty and quality of most of them and also with how quickly I have received the orders.

This goes for beads and especially charms and probably anything else, really, but make sure you check everything either before you buy it or when you receive it if you've bought it online. Since writing this review yesterday I have received another part of my order. There were supposed to be 12 different charms on chain attached to the card/tag. Of the 7 sets I received of the same item only 4 were correct and complete. Two sets were missing a charm entirely so only had 11 each, and this was obvious, there was an empty space on the chain where they should have been, and the other set had 12 charms but one was a duplicate so one of the charms was missing from the set.

1.7K Views
2/7/21

I just renewed my domains. They have been set not to auto renew from the beginning. I get an email reminder. I have also paid for privacy from the beginning. I accidentally touched the auto renew on one domain which switched it on and then it wouldn't let me switch it back off. When I paid for both, it had switched them both to auto renew. It wouldn't let me switch them off and bounced off the screen before I could even click on it every time I tried.

I tried to get them on live chat on 2 different browsers, but it didn't work, even though it says 24/7, so I had to ring them and wait on hold. When the person finally answered and I told him what happened and asked him to switch the auto renew off, all he did was argue with me that the auto renew was always on because of the privacy, which has not been true for the entire time I have been with them. He told me he'd have to switch off the privacy and refund me for that, which doesn't make sense and which I don't want, and I finally said I wasn't going to argue with him and put the phone down.

I don't want to have my website after my hosting expires next year, and I don't want to have to remember the different dates when the renewals are and get charged and have to hassle with godaddy over it one way or another. That's just one more thing to worry about that I don't need.

Their recording told me that they couldn't wait to exceed my expectations, so I at least didn't expect an argument. My expectation was only that they would switch the auto renewal off and not argue with me about it. I don't think that's too much to ask.

Service
Value
2/1/21

I have been a seller on amazon in the handmade section for over 5 years, almost 5 1/2. I haven't personally been as badly treated by amazon as others, but I can verify that there is no seller support there. It is in name only, with copy and paste replies that don't address the issues. Different people give you different, conflicting answers as well. It has taken until very recently to actually find out how to use key words from the horse's mouth, so to speak. They don't even appear to read the case you have opened most of the time, and certainly don't comprehend it, and nothing that amazon breaks that had been working before is ever fixed, despite many complaints from sellers. I gave up long ago on trying to get anything fixed or resolved. Amazon have made it increasingly difficult to communicate with them as well.

Another thing is that it's as though amazon staff want to look busy so they mess with the product listings. For example, there used to be an ample sized area to write the title of your product so you could see and access the whole thing easily. Some idiot several years ago decided to change this to a tiny slot that has to be accessed by scrolling from side to side to read and make any necessary corrections, which greatly increased the amount of time this takes. No amount of complaints would make them change this back.

I personally had, with no notification or reason whatsoever, some of my listings marked 'incomplete' after they'd been listed for awhile. They were complete and nothing was wrong with them, but this meant that they disappeared from amazon and were stuck in a sort of limbo. I had hundreds of listings on amazon and didn't go back to look at earlier ones without reason, so this meant that this had happened years before I found out. I have no doubt that one of their robots did this.

It has taken amazon almost 6 years to decide to add bullet points to handmade listings. In my listings, I wrote my descriptions on different lines to try to make them as close to bullet points as possible, but their system ran all of my words together. I don't plan to go back and rewrite all of my hundreds of listings. In fact, I am for all intents and purposes through with amazon. I set out to close my account last year, but I couldn't just click on close account. There was so much I had to do first that I just left it until I have the will and energy to do all of that. I reckon that if someone wants to buy something that is already there, fine, but I haven't been adding anything else for some time and don't plan to. They have been waiving the monthly professional selling fee for handmade sellers indefinitely, but I still have to pay 15% fees when I sell something. I think they would lose their handmade section, or most of it, overnight if they charged the monthly fee as well. I haven"t found amazon a good place to sell handmade items and wouldn't recommend it. However, I have not experienced any scammer buyers of my handmade items. It's the sellers that have been the scammers, or attempted scammers. I didn't let them get away with it.

When you make a sale, amazon send an email, usually, including a thank you for selling on amazon. However, I have never felt in the least bit valued by amazon as a seller during the entire time I have been there. Giving a seller a lip service thank you and the rest of the time acting like the sellers don't matter doesn't cut it. What really made me want to leave for good was their latest dictatorial move of, without the sellers' permission, publishing sellers' names and addresses, including personal, what should be private, ones on amazon for all and sundry to see, not just someone who has bought something from the seller. Having been tantamount to and worse than stalked, I don't appreciate amazon making that easy. Amazon are dictators, there is never any discussion, if you don't like it, leave or put up with it.

702 Views
1/1/21
Verified purchase

Eight years ago when vons.com did its own deliveries I had no problems with them and would have given them a high rating. I ordered multiple times and received everything I ordered in what were fairly large orders for one person, as I had no car and had to spend $150 not to have to pay a delivery charge.

What a big change for the worse since they're not doing their own deliveries any more, at least not where I am. Three days ago I ordered 2 organic cabbages and multiples of 2 other items. I particularly wanted the cabbages for juicing. I had to wait 2 days for the order to be delivered and had to pay for the delivery no matter how much I bought.

The waiting is not the issue. It's that by the time you get the order you may not get what you ordered, and this is all down to vons not handling their own deliveries any more and the free for all caused by this 'personal shopping', or what they call 'partner delivery'.

Vons were well organised when they did their own deliveries and if something was out of stock it was stated at the time of ordering. I got the impression at the time, 8 years ago, that the deliveries were coming from their warehouse so they could account properly of what stock levels they had. Now the orders come from one of their supermarkets where the stock levels are ever changing. They couldn't even come up with 2 organic cabbages and cancelled them after I'd ordered them, and they were supposedly in stock at the time I ordered them.

Some man, presumably a 'personal shopper', left me a phone message after the delivery. They said on their website I had to be there and leaving an unattended order there wasn't an available option, so I thought I was going to at least get a knock on my door at the time of delivery, and I was exhausted from another sleepless night and tried to stay awake for fear of falling asleep and not hearing a knock at my door. There wasn't one, and the delivery didn't arrive until the very end of the 4-hour delivery window. It would have been nice to know they would just leave the order without bothering me instead of making it sound like the opposite.

I hope that the supermarkets in my own country don't ever go this way because I will be moving back there. They do their own deliveries in proper vans that ensure your frozen and cold items arrive that way, and there's none of this 'personal shopper' rubbish, that isn't really personal at all, except that an individual person delivers it and sometimes also selects it, and not very well in my experiences with them.

465 Views
12/21/20

I have had vonage since 2012. It was okay at the time, but over time I have had more and more problems with it that have never been resolved. I just lived with them because reporting the problems has only been a waste of time with nothing ever being fixed, and I've been wanting to move and also because until recently I thought they were the only internet phone company. I'd seen a man promoting them in a shop and had never heard of any such thing.

I've had problems with vonage for years, and they have finally got so bad that I am getting rid of them. I'm having my number transferred. The line has been awful, with a lot of noise/interference, my voice echoes back on me more often than not, which it has done off and on for years, people tell me they can't hear me or that I'm cutting out, it is not always blocking my caller ID when I want it to, other issues I can't think of right now, and what has finally pushed me over the edge that has been going on for at least months is that when I dial a UK number that rang just fine on its own for years in the past, I now almost always get an american ringing tone with an american recorded voice repeatedly telling me it's trying to connect my call. It frequently says that it can't connect me or just cuts me off, yet there is nothing wrong with the number, it is vonage. When I do get through one way or another, it usually disconnects suddenly during the call, and if I try to ring back, I have to go through that annoying, obstructive recording again that is effectively blocking me from using the phone 'service' I'm paying for.

To add to the list of problems I've had with vonage, I found out tonight that I can't receive calls now. It's got nothing to do with the new company because they haven't started porting my number, and I've realised that this started happening before that, within the last few days for certain. I think they've changed my number to something completely unlike the real number. When I've had to phone those companies whose recording asks if your number is whatever, they've asked if it was something starting with 666, which is nothing like mine. I didn't really think anything about it at the time, but when I had to get amazon to ring me about an order I didn't receive I could see on my tablet screen that it was ringing some number but my phone didn't ring, and that happened on every attempt.

395 Views
11/23/20

This is the fourth vpn I have had, and it turned out to be the best. The first 2 were awful. As soon as something was blocked or otherwise went wrong, surfeasy and hotspot shield were incapable of fixing things. Nordvpn was usually okay, but recently failed in unblocking a paid app I had/have.

I only want a vpn for watching UK TV through the iplayers and a paid app. I don't care about anything else. Ukexpatvpn guarantees use of the ones I want and others, and all of their servers are in the UK. I've had them for the last few weeks, and I've had continuous use so far of everything I want to access. So far so good, with no waiting and wondering whether an iplayer, or especially the paid app, will block me and give me silly error messages.

5K Views
11/23/20

I bought some craft dies from this website when I was looking online and found this website. I had no problems at all with that.

There is no cost at all to join or have a store or list items on webstore. I have done that. There are no fees at all. They get their revenue through advertising. If you want to be validated as a seller, which is optional, that costs $10, which I decided to do after awhile. However, in retrospect I realised that it doesn't prove anything other than that you can receive their validation code at the street address you give them, so I don't think I'd do that again.

Something they do that I think is a bit dodgy is to charge certain amounts of money to raise your seller level to a higher one. Apparently this would happen if you had enough sales, but if you don't, you can pay for that. The highest amount is $15 to be the highest level seller, with smaller amounts for the lower levels. I think you would have had to pay the $10 to verify your account first, though. That will move you to seller level 1 from 0. You don't have to pay anything, though. This is all entirely optional and is supposed to give you certain benefits.

Their support always answered my questions promptly.

I had more views than I have had at some other selling sites, but not a single sale. I was selling my own handmade items, mostly, and the postage I have to charge due to the high cost of first class package rates and the extra rigid mailers I have to use to adequately protect the items I think was a factor in having no sales here. Amazon buyers have not been deterred. Maybe I would have done better here with other items.

Like any other auction or buy now site like ebay or etsy, webstore are not the sellers. The sellers are individuals. Some will be honest, others might not be, so don't tar a good seller with a bad seller's brush.

10.8K Views
11/23/20

I only discovered this site because I was searching for something online. That was probably 11 years ago. I paid about £50 for a lifetime seller + membership. The only thing I ever sold on ebid was some very good quality handmade cards for a ridiculously low price to mainly 2 people, but then they started only buying things in the ydc auctions, the highest starting bid at the time being 99p, and usually ending at that price, if the item sold at all. There were never many views.

After a gap of many years, I recently tried selling some popular items that sell on ebay and usually have a lot of views from the first day of listing on ebay. I just deleted them from ebid after several months of getting a total of between no views and maybe up to 5 views and no interest and no sales. I deleted them because I didn't want to have to remember to go there and delete what I had sold on ebay just in case somebody ever did see the items on ebid and decide to buy something. My prices were lower on ebid as well because the fees were lower and when importing the listings from ebay you can set the prices lower automatically if you want to.

I liked what seemed to be a lot more fair fees and policies than on ebay, but when there are so few views and no sales that doesn't even really matter. If I hadn't discovered them by doing an online search for something back then, I wouldn't even know they exist. That is the only time they have ever come up in an online search, and on the occasions when I have gone there looking for something, nothing has ever come up in a search of ebid. I really don't know how they continue to exist.

Tip for consumers:
Don't bother.

817 Views
10/11/20
• Updated review

Apart from the inconsistent and diametrically opposite things I was told multiple times by their customer service people about the intermittent blocks that they more often than not pled ignorance about whilst the tech people were actually fixing the blocks, I was reasonably satisfied with the service - until now.

What I am upset about is that I couldn't find any email about my original subscription anywhere, and just now, without so much as sending me any kind of reminder in advance of my subscription ending, this company abruptly cut off my service. At first I didn't even know what had happened. I subscribed at least 2 years ago. I can't remember when it was. Normally a company sends a reminder in advance of your subscription ending, but not these people. They don't have enough regard for their customers to even be bothered to do that much.

It isn't listed on this website so I don't think I can leave a separate review for it, and it's early days, but so far I highly recommend UK Expat vpn if, like me and some other British citizens living abroad who want to watch British tv you want to do that too. This is the only reason I wanted a vpn. Nordvpn have let me down recently in this area, so I went looking for an alternative. UK Expat vpn have all of their servers in the UK. The CS lady was good at answering my questions, it was easy to set up and use, and I immediately got the use of my paid app back that hadn't worked for the last week.

Finally, a vpn that has been reliable for me
6/13/19
• Previous review

I am currently living in the US, but my country is the UK. This vpn is the first of 3 that I have used that has been 100% reliable for me since I've had it, which has been since October 2018. I'm only using it on my tablets, and it has connected immediately to any server I have ever tested, but I really only use the UK ones so I can watch the tv iplayers, and when I had netflix to watch the UK one. I've never once had a problem with it failing in any way. It even connects to servers that say they're currently overloaded, which has happened a few times.The only problem I've encountered was when I was going to set it up on my old Compaq vista laptop, which is the only computer I've got since my Dell windows 7 broke and failed in virtually every way. There was some complicated series of steps to instal it on a computer that old which I didn't understand and didn't have the patience to go through. I think nord support was willing to try to help with this, but I still haven't got to the point where I want to go through all of that, so I've let that go for the time being. It's not that important to me, I suppose. You have to pay for this vpn by the year, in my case I paid for 2 years because I think there was a bit of a discount at the time, rather than lifetime, but it's been worth it. They also have frequent updates, possibly to prevent the sorts of problems I've had with other vpns where sites I've wanted to use have been blocked as suspected or detected proxies or vpns. I've been very happy with Nord and have no reason to go looking for any other. So far, the third time has been the charm.

Update- 18 August 2020 - I have been using this vpn on my firestick 4k for over a year, and it has mostly been fine. My main complaint is that the support people don't really know what's going on and have told me different things and wasted loads of my time when the problem I've had has not had anything to do with me or my equipment but because a website or app was being blocked in general. The latest incident was yesterday. I have had Britbox UK for over a month and had no problems until yesterday when it started buffering during a programme and refused to play anything for hours. Instead of being aware that it was being blocked, they wasted a lot of my time telling me to do all sorts of time-consuming things that included changing settings and uninstalling and reinstalling 2 different apps and trying many different servers, and nothing whatsoever helped. I had already spent a lot of time on my own trying to get it to play again. I was so frustrated that I contacted a different vpn who told me the app was being blocked and that they were working on unblocking it. I finally had to practically insist that the app was being blocked and asked nordvpn to unblock it and said if they didn't I would be getting a new vpn. A while later it started working again, so the engineers may have been aware and working on it. I still haven't heard back from them to tell me about what was going on. It doesn't really matter now that it's working again, except that I don't like it when people and companies don't keep their word. I think maybe there is a lack of communication between the support people and the engineers. This is not the first time this has happened when an app was being blocked and I was told it wasn't or told that the app wasn't supported, even though I had been using it for months.

10/5/20

I ordered several cases of different products back in July. I received some of the order, but most of that part of it took quite a while even for them to dispatch. One order was missing an item, which I reported at the time, and nothing has ever been done after months of waiting. Two other items were cancelled by email today, no reason given, after waiting since July due to the items supposedly being out of stock. Now that their website says those items are in stock, and might have been for quite a while for all I know because I hadn't checked for a while, they suddenly cancelled with no reason given.

At the time of ordering, they had free shipping, which they don't have now, so I would have to reorder and pay a lot of shipping, and I can't help but think that is why they cancelled after all this time when their website says they now have stock.

Update - It's almost a month later, and dollar tree have never replied with an explanation of why they waited to cancel my orders until they had the items back in stock.

10/2/20

I used to have Time Warner Cable, but just for the internet and the basic TV channels that I have never watched but which made the cost lower than having the internet alone. I used to have an agreement with them whereby the monthly bill was set for a year or more before it might increase, at which time I could renegotiate to keep the costs down. Since Spectrum took over, they have raised the price whenever they feel like it. There has been nothing in place to keep the price the same for a certain period of time. They have raised my bills at least 5 times by several dollars at a time since they've taken over, once on 2 successive months, having also increased it just a month or 2 before that, and they have just done it again. It's now almost $101 per month for the same service I have always had. I don't even have cable TV for that price. The only reason I even have them for the internet is because I don't want to have a contract with anyone. That is their only selling point - no contract. There isn't another company in my area that I am aware of that I could switch to apart from one that has had a lot of bad reviews and no good ones. The actual service is okay and works most of the time. It's the cost and many increases that I object to.

14K Views
9/21/20

If it weren't for the pharmacy, I would probably give chewy 4 or even 5 stars, but I have had some bad problems with their pharmacy on more than one occasion - long delays and what seems like some sort of breakdown of communication between the rest of chewy and the pharmacy. The pharmacy is so bad that it brought the rating right down.

My most recent problem with them was ordering some eye ointment for my dog's eye area skin infection.It was a bit more than half as much as it cost at the vet's, and the tube I had was almost empty. I ordered it on 29 August and didn't receive it uǹtil 17 September. In between, I followed up with them 3 times, and all that was ever done was to tell me they'd get the pharmacy to send another fax to the vet, except for that in the beginning they hadn't even done anything at all before I contacted them because they said they didn't have a fax number. There was nothing stopping them getting a fax number or ringing them up. I got the fax number for them, but still nothing happened. They claimed they sent faxes and never heard back. During that time, I was also in touch with the vet who said she never got any faxes. Finally, a lady in the vet's office rang chewy and gave them all the information they needed so hopefully this won't happen again.

In the meantime, I ran out of the eye ointment. Fortunately, my dog's eye was a lot better by then, otherwise they would have just left him to suffer all of that time. They kept leading me to believe that it would be taken care of within another day or two every time I talked to them, stringing me along all of that time thinking that getting the ointment was imminent when it wasn't.

11.2K Views
9/18/20
Verified purchase

I haven't had the same bad experience as others, but my experiences have been bad. I don't think this is a scam company, but it is a very disorganised and badly run one in my experience. The service man told me that they didn't even tell him until the night before where they wanted him to go, and they sent him to many different areas.

My main complaint is the poor customer service. I had a mouse problem last year. Their prices were a lot lower than Terminix, who I had previously for a different problem, and were very much cheaper than a couple of other companies I had never heard of.

The first 2 people they sent were okay, but the third went above and beyond, and he even cleaned out the floor of the cupboard where the main problem was. The mouse problem was taken care of within a few weeks. A pregnant mouse had got into my house somehow and had a few babies. As far as I am aware, there have been no more since the last one was caught in December.

The customer service people have been mostly unprofessional. One male has been very rude to me on the phone because I wanted to talk to a specific person who worked there instead of giving him a message for her.

Even though they tell you that you can have as many appointments as you want between the 3 months that the appointments are supposed to be spaced, it may have been that same male who made me feel like I had to justify having more appointments. I wanted to have the mouse situation checked out regularly for a while because I wanted to make sure they were gone, and I have a mouse phobia, especially having had another house that had a large infestation out of the blue that my then husband and I were dealing with ourselves with humane traps and which never was rid of them.

Their communication is very poor. They send impersonal, generic, form letter emails that don't even mention your name or address to tell you when they'll send an unnamed person on a certain date but with no idea of what time they'll be there and make recorded phone calls telling about an upcoming service appointment that is just as impersonal but mentions the service address. Emailing them back to ask for more information more often than not is ignored. I really have come to hate this company, but the service man is so outstanding, and also I keep hoping I'll be able to move out of here soon, so I have kept them.

The last time the service man came to my house was in early February. He was supposed to come back in March but hurt himself badly, and then with the coronavirus everything came to a halt. This company have kept me in the dark about their plans - have they been open or not?

In June I heard from them by email all of a sudden wanting to send someone on the following Monday. Then they almost immediately cancelled it without any explanation. Today, 3 months later, I got an email wanting to send someone tomorrow. I hadn't heard anything from them in all this time, and then they suddenly want to come tomorrow. I emailed them back that it was too short notice.

Another important thing about these people that is a big negative is that the first person I spoke to wasn't even anywhere near my area, and he told me incorrect information about pricing and how the service worked. If you ring the number of your most local office, you may or may not get them. It's hit and miss. The lady I spoke to in the local office told me that, and she also gave me the correct information and took some money off my first appointment for the mistakes. The females working in the customer service are far better than the males, but unfortunately I have mostly got the males that are in some other location, and I really dread talking to them. One of them told me that he would pass on that I needed someone to come urgently on one occasion, but I found out that he had never done that.

Unbelievably, having emailed them back and got some different possible dates suggested, they just sent me again the appointment for tomorrow, which is a generic, non-personal sort of form letter email. I am disgusted by this. It is so impersonal, like a robot sent it, and it has reverted back to a date I already told them is too soon. This was instead of replying and telling me when my preferred service man, who is now back at work, is available. They may think this is saving them time to take such an impersonal approach, but it isn't because I have to then reply, and it is very alienating to me as a customer.

I finally got a reply out of them for a different date, but they failed to reply to any of my emails about the time. The people who run this company have proved to me so many times now that they couldn't care any less about their customers and can't be bothered to do anything but what they consider the bare minimum, which is not enough.

Update - 21 December 2020 - My service man has come here once since my most recent comments and was supposed to come again today. I have made it crystal clear over and over that I only want him. They've supposedly got it in my records.He knows all about the problems I've had, unlike anybody else, plus he's superb at going above and beyond anybody else and I feel comfortable with him, and he has called himself my service man and expects to be the one to service my property, so we're in agreement there.

There was the usual hassle with them sending various emails with ever changing dates. When sending these impersonal emails, they have completely disregarded that I want that one person, but I've only found that out from ringing them up due to their lack of response to my replies to their emails. I was told by the male on the phone that he wasn't available on those dates so he changed the date to today, telling me that it would be the man I wanted today.

To say I'm livid is an understatement. I couldn't sleep all night with this appointment hanging over my head, especially because he was supposed to come inside and I had some things to talk to him about. They have my card number and took the money from me before anybody even came here. I didn't get a promised phone call 30 minutes before he was due to arrive. There was no attempt because I had the phone next to me and it didn't ring, so it didn't go to voicemail, which I don't have, as was claimed. A bit later I got an email saying my service was completed. It was some completely different person, somebody who has never come here before, and I didn't even know he was here. I didn't hear a thing and my dog didn't react either. He obviously did nothing inside the house, which was why I had originally signed up for the 'service' because that's where the problem was, and only even checked one of my four bait stations, which I pay extra for.

When I rang up to complain, I had to hold for quite a long time because they had 'an unusually large call volume.' Maybe that's because they get so many complaints.

When I finally got through to a pleasant-sounding woman, I told her what happened, and she said my service man was only down as a 'preference'. I told her he was a must and that he is the only reason I continue to use their company. She gave me a date in January, more than two weeks from now, and I needed something done today and have already been waiting some time with all of the appointment changes that were made in order to ensure that he would be the one to come here. If he left the company, so would I.

My advice would be to stay away from this company unless you want an impersonal one whose word is worthless and that shows no respect for their customers and is so incompetent and lacking in communication skills of any kind that they keep you guessing and make you work very hard trying to get a straight, or really any, answer from them and then don't hold to it anyway. They send a different person randomly every time unless you ask for someone specific, and they may or not keep to that, and sending a random person every time doesn't create any rapport and doesn't give you the job you're paying for because of the lack of continuity and not knowing what has happened before if you have a specific problem like I did. They really are bloody awful. I

Update - 4 January 2021 - I was supposed to have a reservice tomorrow with my service person of choice because, in spite of their promises that it would be him, they sent someone else instead - again. I rang them up today to check because they have lied to me so many times already that he would be the one coming and then sent somebody else instead, or I rang to confirm and they changed the date because it wasn't going to be him after all. I do believe that they are going out of their way to be deliberately obstructive. I have had so many problems with these people. They seem to delight in being as uncooperative as possible. I was told that it wasn't going to be him tomorrow after all and that he didn't have any availability in the near future. My person of choice told me himself that they didn't even tell him until the night before where they were sending him, so they obviously can't have anything decided very far in advance, especially because they have been so disorganised the entire time I've had them. I've told them repeatedly that he is the only reason I continue to use their company and that if he isn't going to be the one from now on I'm going to cancel their so-called service. They have strung me along with promises that he will be the one coming, and they are just lying. Right now I am waiting to hear whether some higher up person will reassign him to come here. I absolutely detest this company, and I only have them because of him. He's the only good thing about this company. If you haven't signed up with them, do yourself a favour and don't. He gave me his personal phone number, and I haven't wanted to bother him, but I may ring him up and see what he has to say because I think it's likely to be something completely different to what they've been telling me.

Several hours have passed, it's now after 9 pm, and naturally I never heard anything back, and they'd agreed to let me know either way. Disgusting

Update- 7 July 2021 - I forgot to come back and report that when I heard from this company back in March, wanting to send somebody once again that wasn't the man I wanted, I cancelled them there and then. They are so incompetent and dishonest that the man tried to tell me that I hadn't finished out a year of appointments. I had to tell him when I first started using them, which was more than a year earlier, and he had to agree. Less than a week later and a few days after that, I got the same email telling me 'it's been awhile', wanting me to come back to their company and trying to bribe me with unnamed lower rates and an amazon gift card. I got another one sometime after that.

The same day I cancelled them I talked to the service man. He told me that he had been told by other people who requested him that Aptiv was just as obstructive about sending him to them.

I have other arrangements in place should I need them, and I am absolutely ecstatic not to ever have to have anything to do with Aptiv ever again. Good riddance.

Tip for consumers:
Don't, just don't.

1.0K Views
8/24/20

This phoney, scamming website stole at least 2 of my original designs of handmade electric guitar birthday greeting cards, including my own photos and descriptions right out of my amazon handmade shop, which I have had for the last 5 years. The cards are also on my own website, but I can tell they took them off amazon. I wonder how they propose to deliver them if somebody buys them. Well, they can't. They wouldn't know how to duplicate them, and they would have to buy them from me and pay more than they're charging, and why would they do that? If I spent more time looking, I would probably find more of my designs on there because they have loads to look through, probably stolen from other people like mine have been stolen from me. They claim to have them in stock, but they are blatantly lying because I personally designed them and made them and am the only one who has them in my possession. I strongly suspect that if you buy anything from this website you will be scammed out of your money and will receive nothing. This website was only launched 67 days ago, 17 June 2020, and they have no real information about themselves or where they are or any way to contact them other than a contact form and a gmail email address. They claim to have been in business for many years, but they've only had a website for 67 days?

When I first found one of my cards on their website, the internet search said it was on majanduspartner.ee, but when I clicked on it, the URL was actually uyausmall.com, so I don't know if they are somehow related or if uyausmall.com hijacked the other one or what's going on between those two. My original review was for majanduspartner.ee because it was the first website named in connection with selling my cards, but I have deleted that one because I can only be certain that uyausmall.com are the people involved.

12 November 2020 - I did an online search for a product tonight that has been hard to find. Lo and behold, I found it at a very low, too good to be true, price on a website called Sinteza, which isn't listed here on sitejabber. Given the fact that the very same name on the email address that is given for this website and the same lack of appropriate information is given under 'about us' as for uyausmall.com, I am confident that this website is as big a scam as uyausmall.com and run by the same person/people.

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