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Cynthia K.

4 Level 4 Contributor
  • 32 Reviews
  • 47 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology, Shopping, Health

Member since June 2016

  • Reviews

    32

  • First Reviews

    7

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    961

Review Distribution

About Me

English, singer, musician, actress, designer, crafter

How I Can Help

lots of life experience, intelligent, fair, and honest, and attentive to detail

Interests

music, have done most crafts, enjoy films (mostly older ones from the 1940s and 1950s)

32 Reviews by Cynthia

11/23/20
This is the fourth vpn I have had, and it turned out to be the best. The first 2 were awful. As soon as something was blocked or otherwise went wrong, surfeasy and hotspot shield were incapable of fixing things. Nordvpn was usually okay, but recently failed in unblocking a paid app I had/have.

I only want a vpn for watching UK TV through the iplayers and a paid app. I don't care about anything else. Ukexpatvpn guarantees use of the ones I want and others, and all of their servers are in the UK. I've had them for the last few weeks, and I've had continuous use so far of everything I want to access. So far so good, with no waiting and wondering whether an iplayer, or especially the paid app, will block me and give me silly error messages.
11/23/20
I bought some craft dies from this website when I was looking online and found this website. I had no problems at all with that.

There is no cost at all to join or have a store or list items on webstore. I have done that. There are no fees at all. They get their revenue through advertising. If you want to be validated as a seller, which is optional, that costs $10, which I decided to do after awhile. However, in retrospect I realised that it doesn't prove anything other than that you can receive their validation code at the street address you give them, so I don't think I'd do that again.

Their support always answered my questions promptly.

I had more views than I have had at some other selling sites, but not a single sale. I was selling my own handmade items, mostly, and the postage I have to charge due to the high cost of first class package rates and the extra rigid mailers I have to use to adequately protect the items I think was a factor in having no sales here. Amazon buyers have not been deterred. Maybe I would have done better here with other items.

Like any other auction or buy now site like ebay or etsy, webstore are not the sellers. The sellers are individuals. Some will be honest, others might not be, so don't tar a good seller with a bad seller's brush.
11/23/20
I only discovered this site because I was searching for something online. That was probably 11 years ago. I paid about £50 for a lifetime seller + membership. The only thing I ever sold on ebid was some very good quality handmade cards for a ridiculously low price to mainly 2 people, but then they started only buying things in the ydc auctions, the highest starting bid at the time being 99p, and usually ending at that price, if the item sold at all. There were never many views.

After a gap of many years, I recently tried selling some popular items that sell on ebay and usually have a lot of views from the first day of listing on ebay. I just deleted them from ebid after several months of getting a total of between no views and maybe up to 5 views and no interest and no sales. I deleted them because I didn't want to have to remember to go there and delete what I had sold on ebay just in case somebody ever did see the items on ebid and decide to buy something. My prices were lower on ebid as well because the fees were lower and when importing the listings from ebay you can set the prices lower automatically if you want to.

I liked what seemed to be a lot more fair fees and policies than on ebay, but when there are so few views and no sales that doesn't even really matter. If I hadn't discovered them by doing an online search for something back then, I wouldn't even know they exist. That is the only time they have ever come up in an online search, and on the occasions when I have gone there looking for something, nothing has ever come up in a search of ebid. I really don't know how they continue to exist.

Tip for consumers: Don't bother.

10/11/20
• Updated review
Apart from the inconsistent and diametrically opposite things I was told multiple times by their customer service people about the intermittent blocks that they more often than not pled ignorance about whilst the tech people were actually fixing the blocks, I was reasonably satisfied with the service - until now.

What I am upset about is that I couldn't find any email about my original subscription anywhere, and just now, without so much as sending me any kind of reminder in advance of my subscription ending, this company abruptly cut off my service. At first I didn't even know what had happened. I subscribed at least 2 years ago. I can't remember when it was. Normally a company sends a reminder in advance of your subscription ending, but not these people. They don't have enough regard for their customers to even be bothered to do that much.

It isn't listed on this website so I don't think I can leave a separate review for it, and it's early days, but so far I highly recommend UK Expat vpn if, like me and some other British citizens living abroad who want to watch British tv you want to do that too. This is the only reason I wanted a vpn. Nordvpn have let me down recently in this area, so I went looking for an alternative. UK Expat vpn have all of their servers in the UK. The CS lady was good at answering my questions, it was easy to set up and use, and I immediately got the use of my paid app back that hadn't worked for the last week.
Finally, a vpn that has been reliable for me
6/13/19
• Previous review
I am currently living in the US, but my country is the UK. This vpn is the first of 3 that I have used that has been 100% reliable for me since I've had it, which has been since October 2018. I'm only using it on my tablets, and it has connected immediately to any server I have ever tested, but I really only use the UK ones so I can watch the tv iplayers, and when I had netflix to watch the UK one. I've never once had a problem with it failing in any way. It even connects to servers that say they're currently overloaded, which has happened a few times.The only problem I've encountered was when I was going to set it up on my old Compaq vista laptop, which is the only computer I've got since my Dell windows 7 broke and failed in virtually every way. There was some complicated series of steps to instal it on a computer that old which I didn't understand and didn't have the patience to go through. I think nord support was willing to try to help with this, but I still haven't got to the point where I want to go through all of that, so I've let that go for the time being. It's not that important to me, I suppose. You have to pay for this vpn by the year, in my case I paid for 2 years because I think there was a bit of a discount at the time, rather than lifetime, but it's been worth it. They also have frequent updates, possibly to prevent the sorts of problems I've had with other vpns where sites I've wanted to use have been blocked as suspected or detected proxies or vpns. I've been very happy with Nord and have no reason to go looking for any other. So far, the third time has been the charm.

Update- 18 August 2020 - I have been using this vpn on my firestick 4k for over a year, and it has mostly been fine. My main complaint is that the support people don't really know what's going on and have told me different things and wasted loads of my time when the problem I've had has not had anything to do with me or my equipment but because a website or app was being blocked in general. The latest incident was yesterday. I have had Britbox UK for over a month and had no problems until yesterday when it started buffering during a programme and refused to play anything for hours. Instead of being aware that it was being blocked, they wasted a lot of my time telling me to do all sorts of time-consuming things that included changing settings and uninstalling and reinstalling 2 different apps and trying many different servers, and nothing whatsoever helped. I had already spent a lot of time on my own trying to get it to play again. I was so frustrated that I contacted a different vpn who told me the app was being blocked and that they were working on unblocking it. I finally had to practically insist that the app was being blocked and asked nordvpn to unblock it and said if they didn't I would be getting a new vpn. A while later it started working again, so the engineers may have been aware and working on it. I still haven't heard back from them to tell me about what was going on. It doesn't really matter now that it's working again, except that I don't like it when people and companies don't keep their word. I think maybe there is a lack of communication between the support people and the engineers. This is not the first time this has happened when an app was being blocked and I was told it wasn't or told that the app wasn't supported, even though I had been using it for months.
10/5/20
I ordered several cases of different products back in July. I received some of the order, but most of that part of it took quite a while even for them to dispatch. One order was missing an item, which I reported at the time, and nothing has ever been done after months of waiting. Two other items were cancelled by email today, no reason given, after waiting since July due to the items supposedly being out of stock. Now that their website says those items are in stock, and might have been for quite a while for all I know because I hadn't checked for a while, they suddenly cancelled with no reason given.

At the time of ordering, they had free shipping, which they don't have now, so I would have to reorder and pay a lot of shipping, and I can't help but think that is why they cancelled after all this time when their website says they now have stock.

Update - It's almost a month later, and dollar tree have never replied with an explanation of why they waited to cancel my orders until they had the items back in stock.
10/2/20
I used to have Time Warner Cable, but just for the internet and the basic TV channels that I have never watched but which made the cost lower than having the internet alone. I used to have an agreement with them whereby the monthly bill was set for a year or more before it might increase, at which time I could renegotiate to keep the costs down. Since Spectrum took over, they have raised the price whenever they feel like it. There has been nothing in place to keep the price the same for a certain period of time. They have raised my bills at least 5 times by several dollars at a time since they've taken over, once on 2 successive months, having also increased it just a month or 2 before that, and they have just done it again. It's now almost $101 per month for the same service I have always had. I don't even have cable TV for that price. The only reason I even have them for the internet is because I don't want to have a contract with anyone. That is their only selling point - no contract. There isn't another company in my area that I am aware of that I could switch to apart from one that has had a lot of bad reviews and no good ones. The actual service is okay and works most of the time. It's the cost and many increases that I object to.
9/21/20
If it weren't for the pharmacy, I would probably give chewy 4 or even 5 stars, but I have had some bad problems with their pharmacy on more than one occasion - long delays and what seems like some sort of breakdown of communication between the rest of chewy and the pharmacy. The pharmacy is so bad that it brought the rating right down.

My most recent problem with them was ordering some eye ointment for my dog's eye area skin infection.It was a bit more than half as much as it cost at the vet's, and the tube I had was almost empty. I ordered it on 29 August and didn't receive it uǹtil 17 September. In between, I followed up with them 3 times, and all that was ever done was to tell me they'd get the pharmacy to send another fax to the vet, except for that in the beginning they hadn't even done anything at all before I contacted them because they said they didn't have a fax number. There was nothing stopping them getting a fax number or ringing them up. I got the fax number for them, but still nothing happened. They claimed they sent faxes and never heard back. During that time, I was also in touch with the vet who said she never got any faxes. Finally, a lady in the vet's office rang chewy and gave them all the information they needed so hopefully this won't happen again.

In the meantime, I ran out of the eye ointment. Fortunately, my dog's eye was a lot better by then, otherwise they would have just left him to suffer all of that time. They kept leading me to believe that it would be taken care of within another day or two every time I talked to them, stringing me along all of that time thinking that getting the ointment was imminent when it wasn't.
9/18/20
I haven't had the same bad experience as others. I don't think this is a scam company, but it is a very disorganised and badly run one in my experience. The service man told me that they didn't even tell him until the night before where they wanted him to go, and they sent him to many different areas.

My main complaint is the poor customer service. I had a mouse problem last year. Their prices were a lot lower than Terminix, who I had previously for a different problem, and were very much cheaper than a couple of other companies I had never heard of.

The first 2 people they sent were okay, but the third went above and beyond, and he even cleaned out the floor of the cupboard where the main problem was. The mouse problem was taken care of within a few weeks. A pregnant mouse had got into my house somehow and had a few babies. As far as I am aware, there have been no more since the last one was caught in December.

The customer service people have been mostly unprofessional. One male has been very rude to me on the phone because I wanted to talk to a specific person who worked there instead of giving him a message for her.

Even though they tell you that you can have as many appointments as you want between the 3 months that the appointments are supposed to be spaced, it may have been that same male who made me feel like I had to justify having more appointments. I wanted to have the mouse situation checked out regularly for a while because I wanted to make sure they were gone, and I have a mouse phobia, especially having had another house that had a large infestation out of the blue that my then husband and I were dealing with ourselves with humane traps and which never was rid of them.

Their communication is very poor. They send impersonal, generic, form letter emails that don't even mention your name or address to tell you when they'll send an unnamed person on a certain date but with no idea of what time they'll be there and make recorded phone calls telling about an upcoming service appointment that is just as impersonal but mentions the service address. Emailing them back to ask for more information more often than not is ignored. I really have come to hate this company, but the service man is so outstanding, and also I keep hoping I'll be able to move out of here soon, so I have kept them.

The last time the service man came to my house was in early February. He was supposed to come back in March but hurt himself badly, and then with the coronavirus everything came to a halt. This company have kept me in the dark about their plans - have they been open or not?

In June I heard from them by email all of a sudden wanting to send someone on the following Monday. Then they almost immediately cancelled it without any explanation. Today, 3 months later, I got an email wanting to send someone tomorrow. I hadn't heard anything from them in all this time, and then they suddenly want to come tomorrow. I emailed them back that it was too short notice.

Another important thing about these people that is a big negative is that the first person I spoke to wasn't even anywhere near my area, and he told me incorrect information about pricing and how the service worked. If you ring the number of your most local office, you may or may not get them. It's hit and miss. The lady I spoke to in the local office told me that, and she also gave me the correct information and took some money off my first appointment for the mistakes. The females working in the customer service are far better than the males, but unfortunately I have mostly got the males that are in some other location, and I really dread talking to them. One of them told me that he would pass on that I needed someone to come urgently on one occasion, but I found out that he had never done that.

Unbelievably, having emailed them back and got some different possible dates suggested, they just sent me again the appointment for tomorrow, which is a generic, non-personal sort of form letter email. I am disgusted by this. It is so impersonal, like a robot sent it, and it has reverted back to a date I already told them is too soon. This was instead of replying and telling me when my preferred service man, who is now back at work, is available. They may think this is saving them time to take such an impersonal approach, but it isn't because I have to then reply, and it is very alienating to me as a customer.

I finally got a reply out of them for a different date, but they failed to reply to any of my emails about the time. The people who run this company have proved to me so many times now that they couldn't care any less about their customers and can't be bothered to do anything but what they consider the bare minimum, which is not enough.
8/24/20
This phoney, scamming website stole at least 2 of my original designs of handmade electric guitar birthday greeting cards, including my own photos and descriptions right out of my amazon handmade shop, which I have had for the last 5 years. The cards are also on my own website, but I can tell they took them off amazon. I wonder how they propose to deliver them if somebody buys them. Well, they can't. They wouldn't know how to duplicate them, and they would have to buy them from me and pay more than they're charging, and why would they do that? If I spent more time looking, I would probably find more of my designs on there because they have loads to look through, probably stolen from other people like mine have been stolen from me. They claim to have them in stock, but they are blatantly lying because I personally designed them and made them and am the only one who has them in my possession. I strongly suspect that if you buy anything from this website you will be scammed out of your money and will receive nothing. This website was only launched 67 days ago, 17 June 2020, and they have no real information about themselves or where they are or any way to contact them other than a contact form and a gmail email address. They claim to have been in business for many years, but they've only had a website for 67 days?

When I first found one of my cards on their website, the internet search said it was on majanduspartner.ee, but when I clicked on it, the URL was actually uyausmall.com, so I don't know if they are somehow related or if uyausmall.com hijacked the other one or what's going on between those two. My original review was for majanduspartner.ee because it was the first website named in connection with selling my cards, but I have deleted that one because I can only be certain that uyausmall.com are the people involved.

12 November 2020 - I did an online search for a product tonight that has been hard to find. Lo and behold, I found it at a very low, too good to be true, price on a website called Sinteza, which isn't listed here on sitejabber. Given the fact that the very same name on the email address that is given for this website and the same lack of appropriate information is given under 'about us' as for uyausmall.com, I am confident that this website is as big a scam as uyausmall.com and run by the same person/people.
7/14/20
This is about britbox.com. There is a britbox.co.uk that looks far superior as far as programming, with so many different things, also including channels 4 and 5, and with a 30-day free trial. The programming also looks like it includes a lot more recent things, but I didn't look at it extensively. It just looks a lot more professional and better presented than. Com, as I would expect from my fellow Brits. The cheeseparing cheapskates at. Com who only give a 7-day trial are the ones I'm talking about, and I think the. co.uk and. Com are run by different people, but I'm not entirely sure. I think I'll send a message to the. co.uk and see. If they are different, I'm more likely to get a reply. I already got an auto-reply from. co.uk, unlike the no response at all from. Com. In the time it took to listen to a few songs, I have received a reply from. co.uk telling me that they are 2 separate companies run by different people, that. Com is their sister company in the US and Canada.

I sent an email with some questions about this service well over 3 months ago, back in April, I didn't realise it was that long ago until I was looking at my emails, and never got a reply, not even an auto-reply. If the questions had been answered on their website, I wouldn't have had to write. One thing they did say in their information was what amounts to even if you were to start your subscription at one minute before midnight, that one minute would count as a whole day. They don't go by a specific clock time to make it more fair so you get your full subscription, cheapskates all round.

I did a free 7-day trial through amazon, which worked fine, but they only have a monthly, not an annual, subscription. If I decide to pay for britbox, due to the lack of customer service and the many bad reviews here, I will continue through amazon. At least I know it works there and that there is someone to complain to, if necessary, that will respond.

Without more information, on the surface, I would much prefer. co.uk and would get that one if I could be sure their app wouldn't block my vpn. I may do the free trial and see what happens.
7/13/20
I was a subscriber for several years several years ago and cancelled because after a while I wasn't watching it at all. Whenever I searched for anything they never had it. They were so disorganised, nothing in alphabetical order, pictures with the names of films or shows on them that I usually couldn't even see or read, it was a real struggle, many shows/films under the wrong categories, and not a lot to my taste anyway, not that I could find anyhow. I requested on more than one occasion that they add an alphabetical list somewhere of everything that was on currently and was told that was a great idea, but of course they never did anything about it. I ultimately cancelled and that was my main reason - I couldn't find anything and wasn't even watching it any more.

Three things I really hate about the actual viewing of netflix are that if you want to watch the credits, or sometimes even want to see the end of something before the credits, you've got to have the remote control handy and rush to click on watch credits before they cut it off, that the next episode plays after cutting off the beginning and you've got to rewind, and that they pause the show/film midstream to ask if you want to continue watching. I really think these things should be the other way round. They should play everything from beginning to end, not stop and ask if you're still watching, and give people the option to skip the credits if that's what they want to do. It's not their place to worry about customers' use of data. I've got enough to play it 24/7, and I'm sure I'm not alone.

I just decided to do what was supposed to be a 30 day free trial to see if anything had changed for the better, but no, and to top it off they cut off my trial abruptly and early and when I asked why, they said it was to prevent fraud because they (probably a robot rather than a person) had decided that there was unusual activity on my account, so they suddenly cancelled it. I told them it was no different to my activity when I was a subscriber in the past. On top of that, the free trial was an upgrade to the premium version, which meant I should have been able to have a lot more activity than I actually did if there were other people also watching it. They said if I wanted to join I'd have to use a different method of payment, and I didn't do anything to warrant this treatment, it was their doing, and I only have one method of payment. If I did join, which I don't plan to, what's to stop this sudden cancelling of my account again and again if their technology decides to do so? All the netflix person had to offer was a refund of my last month's subscription (which didn't apply this time) and to tell me I'd have to use a different method of payment. Their support is worse than it used to be. At least they used to be more friendly and pay more attention to what was said to them, even if they didn't do anything about it.
UPS
6/23/20
Every time I order anything online and see that is being sent by ups I cringe. I have lost count of the number of times I have complained about the way they throw things over my unlocked front gate onto my cement driveway with no regard for their fragility and lie about delivering them to my front door. This has been an ongoing problem for years. I only ever have damaged items when they come by ups. One item arrived recently with dirty shoe prints all over it, and another one and its contents was badly bent, and that packaging, a white extra rigid mailer, is something that you'd have to really work at to damage it the way this one was damaged. The last 2 deliveries were delayed for bogus (delayed due to natural disaster or severe weather conditions, neither of which was true where I am, and it said out for delivery that day, so it was already in the area) or no reasons, and I am still waiting for that second delivery to arrive. Two of the items were surepost, which would have arrived the next day by usps if ups hadn't said they would be in the area and deliver them a day early and then didn't deliver them at all. The service gets worse and worse. A few months ago they started throwing things over my driveway gate again. More often it has been the unlocked gate. I put a sign up on that gate directing the UPS driver to my smaller unlocked gate, and that worked for a little while, but then it was back to the usual again. Except on rare occasions they don't deliver anything here until at least the evening, it has always been that way for years, and as it gets later and later they don't deliver anything at all. The drivers are so stupid and lacking in initiative that they see my driveway gate has a lock on it, and in spite of the number of times I have told them that my other gate is unlocked and have always had it on record to deliver items to my front door, they continue to assume, without even checking, that my unlocked gate is locked. Sometimes my complaints have been completely ignored, sometimes I have had a phone message saying they would talk to the relevant depot or driver, and occasionally things temporarily improve, but they always go back to such terrible service in no time. Their quoted delivery times are pure fiction and are never adhered to. I don't know why they continuously quote delivery times when they have no intention of delivering anything then. When they have a follow my delivery map, they are often close to my house early in the day but then drive farther away and around in circles all day. I don't know why anybody even uses this awful company.

When it has come to picking items up, it's the same story. They have not come through my unlocked gate but have stuck 'sorry we missed you' stickers to my gate, my mailbox, or put them inside my mailbox, having made absolutely no attempt to come to my door. This has happened many, many times. I once had a faulty computer to return and waited in all day every day for 2 weeks for them to come and pick it up, with complaints in between and assurances the computer would be collected. In the end I had to drive way out of my way to a ups store, otherwise I think it would still be sitting here now.
6/23/20
When I was looking online for some information about voltage converters, I found this site, and someone there was kind enough to respond quickly and freely with answers to my questions, so when I needed DVD players I decided to buy them from them. It has been a thoroughly frustrating experience.

Sometimes they answered my questions promptly by email, other times I was left hanging for hours or overnight, and this is when I was enquiring about products before making a purchase. The person told me they had all region ones with UK plugs on them that were dual voltage that changed voltage automatically. This was ideal for me because I plan to move back to England. The first time they sent me one with a US plug on it, which I don't think was dual voltage, so I ended up sending it back, and I asked them to let me know when they got some more UK ones, which they said were out of stock. They didn't ever let me know, even though they said they would.

Some time passed and I contacted them again and asked them if they had got some more UK ones, and they said yes. The man said he had personally checked them. I ordered two. When I opened them, they turned out to have European plugs on them, not UK ones. If they don't even know the difference between a UK 3-pin plug and a European 2-pin plug, what else don't they know, I wonder? Now I'm waiting to hear from them about this.

I did hear back from them later, and the man told me he didn't check the plug on it, just that it was dual voltage, and then blamed me for not constantly mentioning that I wanted ones with UK plugs. He had originally told me that the dual voltage ones came with UK plugs on them and never even mentioned the existence of ones with European plugs. He said that this is a discontinued model and they won't be getting any more, so I've decided to keep them because if they last I can always get UK adapter plugs for them, but with better care and communication from them, this experience could have gone a lot more smoothly and not been so frustrating.
5/2/20
I just spent at least 2 hours doing online food shopping from sprouts farmers market that uses instacart for delivery. The first order was supposed to be free delivery. When I was about ready to pay, they wanted to charge $6.52 service fee. I'm not sure if the service fee was based on the amount of money I was about to spend or if it was fixed. It was confusing because they also had a list of other amounts, including the $6.52, that were listed under tips. At first I thought the service fee was a tip until I looked further. It said the service fee 'helps support the instacart platform and covers a broad range of operating costs including insurance, background checks, and customer support.' They normally charge a delivery fee that they said varies, which they say they don't charge if you pay for membership and spend $35 for an order. Why is it up to the customer to pay a service fee on every order for the costs of running their business that is on top of their other charges? Another concern is that they said they were going to take more money than the actual bill and then do some sort of adjustment afterwards so I'd only be paying what it actually cost, but seeing that some people have never been refunded for overcharges or mistakes doesn't fill me with confidence that they wouldn't do that to me as well. I'm glad I came here before I went through with the order because of the overwhelming number of bad reviews and that some people reported the repeated problems I have had with amazon fresh delivering warm and melted foods. I've been looking for an alternative, but I can see that this isn't it.

I almost forgot that about 6 weeks ago I was going to try to order some things from vons.com. Eight years ago I did some online food shopping with vons.com. On several occasions but nothing more since then. At the time it had nothing to do with instacart. Vons made the deliveries. However, since then instacart have somehow linked themselves to my vons.com account. My account details have almost all changed since then, but I have been unable to change them myself. Either the change I made wouldn't stay changed and reverted back or there was no way for me to even attempt to change it. I was confused by instacart being involved and their involvement has resulted in my not being able to change my account information with vons.com. The only people I could contact turned out to be instacart, who told me they didn't have it under the information I gave them and asked if I had a different name or email or whatever it was at the time, I forget now, and when I told them no, I never heard back from them. If the only way I can get delivery from vons any more is by instacart, I won't be doing it anyway, but I don't like the way I can't even have any access to my own account any more, and that my account is stuck in some sort of limbo where I couldn't order anything if I wanted to because of the details being wrong.

I don't like the way these companies with personal shoppers have taken over and most of the ones I have had have been mediocre to bad. Now you're dependent on some stranger you don't know doing your shopping, and in my personal experience not at all like they were doing their own, not having good judgement or common sense or following instructions, and also dependent on what happened to be in stock by the time they finally got there to do the actual shopping. I never knew what I was going to get and in what condition with the other companies I have tried and instacart is apparently no different.
4/22/20
I have had to use amazon fresh over the last couple of months so I can have food shopping delivered, as I can't leave the house. My main complaint is the utter lack of care for the perishable items, especially the frozen ones, which have almost always arrived melted. They have repeatedly shown no concern for food safety. They don't use dry ice or ice packs or anything else. The refrigerated and frozen items are put into bags that look like they are made of foil, and that is all. They pack these items at least several hours in advance of delivery, and the worst was when I got an email 9 1/2 hours before the delivery window that the items had been 'shipped'. The delivery window was supposed to be 5 - 7 am, and the ice cream sandwiches I had bought on that occasion were 2 wafers and some completely melted to a liquid ice cream that didn't refreeze to be anything resembling ice cream sandwiches and were virtually inedible.

I don't know where the deliveries start from, but I have followed part of the tracking, and they are quite a long distance away, many, many miles. I have seen a couple of the drivers leaving, and they are driving ordinary cars, so it's not as though they even use refrigerated vans or anything.

I have had English muffins from them that had expiration dates that had passed several days earlier. There is a possibility that they may freeze these and then thaw them before they deliver them, but if they do, that is not really acceptable food handling if you don't know how old they are or what has been done to them.

I bought some decaffeinated tea that was a box of 50 teabags with an expiration date just a few weeks away when I just wanted an occasional cup and wouldn't have used many by then. The ordinary tea had a much farther away date, next year sometime.

On one occasion they left out all of the blackberries I'd ordered that was what I most wanted from that order. They refunded the money, but I had to reorder them and wait longer for them, not to mention that most of the time except for in the very beginning I have had to make a great many attempts around the clock for a delivery window to open up, and there have been several times when there was one but before I could finish checking out it was gone, and I mean gone in a matter of seconds, the time it took to click a couple of times.

I ordered red grapes a few times, 2 lbs, and the first time I only got 1 lb 4 oz, visibly less than 2 lbs. After that, I got over 2 lbs.

The orders were usually correct, except for the missing blackberries, and they didn't cancel any of the items after I'd paid. The deliveries have been made within the 2 hour windows.

The prices are variable and go up and down constantly like the main amazon site, so sometimes they are at least as good or better as elsewhere and sometimes very expensive. The fresh fruit has usually been pretty good, except for bananas. They are in bunches and the same degree of green or ripe, which doesn't work well for me. The packaged non-perishable items are usually okay.

I am a prime member, so I get free delivery if I spend $35.

I will probably have to continue to use amazon fresh for the foreseeable future. I would suggest if you want to or have to that when there are problems you complain to customer service every time. Maybe if they get enough complaints they will start doing things properly. I know - pigs might fly, but one can hope. Apparently they used to use dry ice, but they don't now, not where I am.

I hadn't thought of doing it before I got a comment, but I have just reported this online to the public health department for the food safety issues, and the message said they'd reply in 2 day's time, so we'll see if anything comes of it.

Sat - I used them again tonight, with a delivery window of 7 - 9 pm, and hoped it would be cooler then. It turned out to be in the 90°s F. Today outside, and it will only get hotter and hotter over the next several months. It gets up to 110°F. Or more in the summer. It was about 2 hours and 20 minutes after the email arrived that the shopping was delivered. Once again, in spite of the heat, no care was taken, and my frozen items were mostly liquid and my refrigerated items were warm. This obviously can't go on. There aren't any very satisfactory options for food deliveries where I am. It's not as though I haven't looked into it. Amazon think they can do whatever they like no matter what. Nobody ever does anything about this, no matter how many times you complain. I can get a refund or a credit, but that's not the point. I really don't think it's too much to ask for them to take proper care. It wouldn't take that much extra time or effort and would save them money in refunds and possible lawsuits from food poisoning. I think it's rather hypocritical of them to send emails saying to refrigerate the perishable items when they arrive when they don't take any steps to see that they arrive cold or frozen.

Update - 3 May 2020 - Worst experience yet. This morning I got an order that I thought should be reasonably safe. I didn't order anything frozen or that needed to be kept cold. However, they still managed to mess things up. I ordered organic cabbage and what I received I don't believe to be organic because it wasn't marked organic like it always has been when I do my own shopping, and the bags of organic yams were supposed to be 3 lbs and were just over 2 lbs. This is a problem I've had before with amazon fresh, cheating the customer by providing significant! Y underweight items. What's worse this time is there is no way to contact amazon or request a return. They are now not even taking phone calls, they had already stopped taking emails some time ago, and when trying to request a return, after filling in the reasons, nothing else happens. It says to look at their return policy or'contact us', but there is no way to contact them, so instead of clicking on continue to do with the return/refund it only says'ontinue shopping'.

Update - 21 June 2020 - Last night I had another delivery, and the same thing happened with the frozen food arriving thawed. I have had other deliveries between this and my previous update, and the same thing has happened virtually every time. I made another complaint, over the phone which is the only way to contact them, and the US-based lady was very nice. They always have been. She told me she would tell her supervisor as well as filling in a form to send to the correct department about this. It has been much easier to get a delivery window recently. To date I have never heard anything from the public health department.

4 July 2020 - frozen items and other perishables continue to be delivered partially or completely thawed or warm, in spite of my many complaints, but that's not what I ordered today.

I particularly wanted organic green cabbage for juicing. I tried a couple of months ago, and they delivered ordinary cabbage instead. I let it go for awhile and decided to try again. Yesterday amazon fresh didn't have any, so I did the whole foods market option and ordered that way for delivery today. The cabbage was the main reason for ordering, and I bought other items that I don't need right now but will use to top up the order to $35 for free delivery. I ordered all but one organic vegetable, and not a single one of them was organic, and the cabbage was out of stock, but not when I ordered it.

Amazon fresh claimed to have organic cabbage today, so after the whole foods market shopper failed to deliver them, I ordered some, again along with other items I don't need right now to get the free delivery. The cabbage I received was not organic. I rang and complained and hesitated to get replacements, but because I really wanted organic cabbage, I reluctantly agreed, especially because the woman I spoke to said she would put a note on the order about it. Surprise, surprise. The replacement cabbage is also not organic, so I once again had the inconvenience of complaining and asking for a refund, but the worst part is I still don't have any organic cabbage, and I spent in the region of $90 on items I would have bought in future but not right now in my unsuccessful attempts to get the cabbage. If you want organic cabbage, don't bother with amazon. The odds are that you will only get ordinary cabbage.

Update - 3 August 2020 - I'm still using them, nothing has improved, recently items have sometimes been cancelled before delivery due to being 'out of stock', prices have mostly gone up by quite a bit, they have been taking extra money up front for no good reason, as you can't add to an order and I always click'no substitutions'. There didn't used to be anywhere to click on 'no substitutions', and I may be wrong about this, but I don't think you can choose substitutions. It seems like they have changed the way they are doing things, but not for the better - perhaps getting the food from some other place and maybe using personal shoppers. I thought before that all the drivers did was deliver. It's definitely different somehow. I had a delivery the other night containing frozen items, and I was watching the map, and the driver was very near my house, probably less than 5 minutes away, but instead of stopping and delivering my shopping he/she drove an hour out of the way past me on the freeway before coming back to make the delivery, which made no sense.

Update - 3 November 2020 - I have continued to use amazon fresh due to there being no real alternatives, and there have been a few occasions when they have actually got the order right. Not many, but a few. They have recently, finally, mostly changed where the order is coming from to a closer location. It's not close, but it's closer than the other locations.

However, today was a first, and in some ways the worst experience yet. I hadn't got the usual email about the order being on its way. The delivery window was nearing its end, so I looked in my orders on amazon and it said that my order had been refused and was being returned to sender. I rang CS to ask what that meant. The lady didn't seem sure but said she thought it meant I had cancelled it. Not only had I not cancelled the order, I had also not refused it, and I've been alone here, so I know that nobody else refused it. I told the lady that was a blatant lie and to please make a record of that. Since they didn't have stock of the main items I wanted because of doing this, they couldn't do a replacement order. I am beyond disgusted.

A few hours later I got a phone message from somebody at the amazon delivery department, and when I rang back almost immediately the woman who answered didn't even know who she was. A few hours later I got an email about the refund giving the bogus reason 'shipping address was undeliverable.' Since when? Do they mean the address that probably thousands of orders have been delivered to over the years I've been here? Amazon never want to admit they're wrong, not in writing anyway, and if you attempt to leave an honest negative review about them on amazon.com, they will suppress it and say it didn't meet their guidelines.
3/23/20
After my horrible experience with Lucky Vitamin, I was afraid to try another company I hadn't heard of, but I looked to see what reviews I could find, and Blue Sky Vitamin had a good rating so I tried them.

I've only ordered from them once so far, very recently, and I can only speak about the supplements I bought because I didn't look at others, but they were much cheaper than I have been able to find elsewhere, including from their manufacturer, who charges full price. I think the website is run by a chiropractor or some other alternative health practitioner. I had to wait for several days longer than I'd expected, but that was okay. I got what I ordered and it was packed well so there were no breakages of glass bottles. If you get on their email list, I think they send a discount code once a month to save extra money for a few days, and I did that on my order, so my order cost even less. If I continue to take these supplements and they continue to keep their prices down, I will continue to buy from them.
3/15/20
I love target, do most of my shopping there, and wanted to love shipt. I've been housebound due to illness for some time, and it's been increasingly difficult and then impossible for me to get out and do my own shopping, which I prefer to do. I decided to do the free trial of shipt, but it has been such a frustrating experience with such a lack of communication with them when things have gone wrong during or after the ordering process that I don't think I'll even finish the free trial.

Target is available on live chat but as soon as they know it's something to do with a shipt order they say I have to contact shipt. Shipt claim to have 24/7 support, but every time I have tried their live chat I have waited and waited and waited and nobody ever came on except for once when, after waiting for ages, they seemed to be paying no attention to my query and then lost the connection. Sending them an email, I had to wait until the next day to get a reply when I had an urgent question about an order I was trying to place.

There is a real problem with target apparently merging a part of shipt onto their own website. All sorts of weird things have happened when I have tried to order. The first time it said that the current day was the day after and the next day was today. I tried to find out what on earth that meant because the dates were backwards but I couldn't after much wasted time in trying to contact shipt, so I took a chance and guessed, which I didn't like doing. Then tonight I tried ordering twice and ended up cancelling twice because both times the delivery time changed by several hours suddenly after I clicked on place order, and there was no way to go in and change the time that I could see. Cancelling the first order resulted in some items not being available on the second attempt. Also, since I couldn't get same day delivery and was going to have to wait for 2 days, a special offer that I hadn't been aware of until placing the orders was due to expire on the night of ordering and wasn't going to be available by the time they were going to deliver, so I would have had to pay full price.

I did have only one delivery, and it didn't go too badly. In fact the shopper arrived probably about an hour to 1 1/2 hours or so after I'd ordered, earlier than I'd expected, and that was great because by then it was very late and I was tired and didn't want to stay up waiting, but the shopper got me the wrong, smaller, size of an item in multiples and I was charged for the larger size, which was almost double. Target resolved the issue satisfactorily, but it did require 2 phone calls and at least 1/2 hour of wasted time.

I don't like amazon much, so I hate to say this, but amazon fresh has provided a much better experience over all.

Update - on 16 March I tried again. On that occasion, after I had placed the order, which gave me a delivery window of 6 - 7pm that same day before I clicked on place order, the delivery window changed to 1 - 2am the next day. I had already had that happen twice before (the delivery window changing to hours ahead) and had cancelled the orders, but this time I didn't cancel. I did, however, once again try to get shipt on live chat about this issue, and as before I waited and waited and waited and no one ever came. I then sent them an email, to which to date I have never had a reply. I questioned their always open 24/7 customer service, telling them of my experience, and that shows how much they don't care.

The shopper on that occasion delivered the shopping, probably about 2 hours after the originally stated delivery window, in order pickup bags, which made me wonder who actually even did the shopping because my instructions about the shopping were to some degree ignored. When I looked after the delivery on target.com again, the items I hadn't received but had been partly substituted were still there in the quantities I had ordered and not received.

Since that experience, target, like all of the other big companies I have tried to shop online with, have been out of stock of virtually everything, due to the stupid panic buyers who have caused the shortages themselves by their own selfish panic buying. Without idiots like that creating the shortages in the first place, and then other people following suit when it became so difficult to get hold of essentials that they also felt a need to do the same when they could get some stock, there would be plenty for everyone. I probably won't even be able to try shipt same day delivery again during my free trial because of this, even if I wanted to. I much prefer to do my shopping myself, but for me right now, and other people in the same situation, I need some sort of home delivery. It's not because I can't be bothered or am too lazy or something, it's a real need because I am physically unable to do it myself, and the selfish and stupid panic buyers have made it extremely difficult and often impossible for me and people like me to get this sort of assistance.

Update - 26 March - I thought I'd give this one more try before giving up on it. I ordered about 7 or 8 different products last night for delivery today. Once again there was that big difference in times. It looks like that they are using GMT. I can't imagine why. During the delivery window I received an email saying that they had cancelled the entire order. When I looked on the target website right then, the first item I looked up said there was a larger quantity than I had ordered that was eligible for order pickup today. I didn't look any further than that. I see no point in continuing with shipt. It has not been a very satisfactory experience.

Update - Even though I sent them an email before the end of the free trial to cancel, surprise, surprise, I got an email on 5 April saying thank you for choosing shipt and taking my money for an annual subscription that I had told them I didn't want, so I now have the hassle of disputing it through my bank. Their customer service is non-existent, as is their communication, which are the main reasons I didn't want anything more to do with them. I sent them another email and then thought I would try the live chat again, and it said the wait was likely to be 40 minutes or more, so I was going to send them another message through their contact form, but it wouldn't send my message, it just sat there. As much as target has improved their online shopping experience, that is about as bad as shipt is, and target owns shipt, apparently, so I would have expected a lot better. I

23 May 2029 - For approximately the last month, because of the fiasco created by shipt when they ignored my email cancellation before the end of my free trial, I have not been able to use my target redcard. Target have been blocking me from using it, saying I owe them $99. When I finally got to the bottom of what has happened, which was that eventually shipt refunded the $99 but before that I had got it back from my bank, I immediately sent them a cheque for the $99, which was on 5 May, and they have to date never presented it to the bank and keep claiming they haven't received it and keep blaming it on the post office, or on me, telling me every time I have phoned them about this that the phone call is 'an attempt to collect a debt'. I would have used my bank card to pay and this would have already been sorted by now, weeks ago, but they didn't give me that option. I get things from England on a regular basis that take a lot less time than this to arrive, even in the current situation. I am not about to pay $30 or more to stop payment on a cheque that is only good for 6 months and that is entirely due to shipt's fault. They should take the p out of their name because that describes their service. I did everything right, they did everything wrong, and I'm the one being punished for it. I don't know if and when this is going to end, but I'm so unhappy about the way I have been treated by target, which owns shipt, that I don't know if I even want to continue being a customer of theirs, and I have been one of their best customers for years.

Update - Target finally paid my cheque in on 9 June and unblocked my redcard some time after that, I don't know when, well over a month after I'd posted it to them. I think they should have given me an apology. I don't think it was the post office's fault. Nothing else going to or from me in the US postal system has taken anywhere near that long. I've had mostly normal service, except for deliveries that are erratic and often late in the day. The most I have experienced during this pandemic has been an occasional brief delay once the items have been posted. Almost all delays have been at the companies before they gave the items to the post office. I think my cheque was buried in a pile of paperwork at target that it took that long to get to.
12/8/19
• Updated review
Several months ago I had such a horrendous experience with this company that I cancelled everything to do with them and got email confirmation. A few days ago, when I almost forgot they existed, I got an email about an upcoming auto-shipment. I immediately emailed them back and told them there was no such auto-shipment and that everything had been cancelled several months ago. There was no reply from them.

It's practically the middle of the night for me, but I've been awake, so I checked my emails, and about half an hour ago I got an email alert from my bank that these crooks were trying to charge me $576.70. I immediately rang the bank to dispute this charge, and I also sent another message to this horrible company that there was no such auto-shipment and that I was disputing their fraudulent charge with my bank.

This is even further reason to stay well away from these people. I can't believe their nerve.
Worst experience I've ever had buying supplements or ANYTHING ONLINE
6/12/19
• Previous review
They should call themselves Unlucky Vitamin, because that's what you are if you order anything from them. I needed, and still do, a certain supplement for a debilitating illness I've got that my naturopath recommended I go back to taking. This is not a supplement that you can go into any health food shop and buy. I have always had to order it online, and only certain websites sell it. I was looking for a new supplier for it because the price has gone up anyway but the companies I had bought it from in the past had started charging sales tax even though they're not in the state where I've been living. They said there was one bottle in stock that would be shipped within 24 hours and the others were back ordered and would take 2 or 3 days. They offered a quantity discount, the more you bought the lower the price would be, so I ordered 18 bottles along with 2 bottles of something else they said was in stock. I'd also signed up for autoship because that was supposed to give me a further discount, only 5%, but better than nothing, and I will probably have to cancel that later. I am pretty desperate for the one supplement and could have bought a bottle from elsewhere for a higher price but which I would have got by now because the other company sends smaller orders overnight for no extra charge if I would have known that they weren't really going to ship the bottle in stock when they said they would. Up until now, I've been used to dealing with supplement companies who are reliable and with whom I know where I stand, and one of my mistakes was thinking that Lucky Vitamin would operate in the same way.

Lucky Vitamin have terrible communication when it comes to actual orders, and even their marketing emails are delayed, but they have come, several of the marketing ones I'm talking about. This was on Monday, it's Wednesday now and they still haven't even shipped the supplement I really need, and all I have ever got are auto emails to my messages to them asking about the order. I got a general auto email saying that most back ordered items actually usually take up to 7 days, not 2 - 3. If I wasn't suffering so badly, normally I wouldn't be so upset so soon, but it very much seems like these people are nothing better than liars who don't keep their promises and don't care about their customers. I tried live chat this morning and all I got was a bot that kept me waiting for over 20 minutes whilst I was on the phone to the bank, before I gave up, saying the right person would come on, trying to query why there were 2 pending charges from my bank that more than doubled the cost of the order up to almost $1,000. This was the only message I then sent them that I even have got a reply to, and no apology, either, not that an apology would be enough. Also, when you send a message, an auto email comes that says it can take 72 hours, 3 days, to get a reply from them.

I don't think it is too much to ask to do what you promise as a company nor to keep the customer informed about what is going on with their order. Now, it's too late to order from somebody else today, the earliest I could get the supplement from somebody else now would be Friday, and due to the poor communication from Lucky Vitamin, I might pay all that extra money to buy one elsewhere and then they all might arrive on the same day.

What upsets me the most is the lies and the lack of communication, leaving me wondering and everything up in the air. It almost seems like there is nobody really running this business.

I have never before now bought supplements from a company that was so inefficient and lacking in communication. I would recommend anybody else to keep looking and avoid this company. I wish I had done.

Update - It's now several hours since I wrote this, and I just now got an email from LV saying I had unread messages. It was the so-called live chat. Somebody called Shawn was saying 'It's been a while since I've heard from you,' and went on to say he was going to disconnect. You must be joking. He was never on live chat that entire time when I was.

And I still have yet to get any replies about what is going on with my actual order. Run from these people. It just gets worse and worse. Unprofessional in the extreme.

Update - 19 June - apart from that one message I got, none of my other messages have ever been answered. I did receive one bottle of the item I ordered 18 of on Saturday, the day after I'd received a bottle from another supplier that came overnight, but to date none of those others have been sent to me, despite their claim of it taking 2 - 3 days for out of stock items to be shipped, and all I've got from them since have been marketing emails.

I have just checked their website, and it now says that product is still back ordered but now there is no ship date. When I ordered, it said 2- 3 days. I have sent an email telling them I want to cancel the 17 remaining bottles and that I will be disputing charges with the bank if necessary. I sent it to their email address, not through their website, which now says I have no account there, and I've got an automated reply back acknowledging receipt so they can't say they never received my email.

For a change, I received a reply within a few minutes cancelling my order with an apology, although I'm not sure how sincere it was. They were probably relieved because I don't think they can come up with the product. Now I have to work out how much I should have been charged for the 3 items I did receive, and I hope I don't have to dispute it with the bank. Even though it costs more, I suppose I'll have to stick with the reliable companies like iherb and pureformulas unless I can find somebody else. This has been a horrible experience, and I just want to put it behind me and forget they ever existed.
11/11/19
My bird died suddenly and unexpectedly. I'd had him for over 6 1/2 years. He seemed fine the night before, but I found him on the following morning, 10 October 2019, lying dead on the bottom of his cage. I was shocked and very upset and at first didn't know what to do. When I could think a bit more clearly, I looked online for an animal crematorium. Rainbow to Heaven's advertising looks very nice, but its actual service hasn't lived up to it. I rang them and had a long conversation with Natalie, who doesn't even live in the same state as I do. After I paid I had a couple of questions I'd forgotten to ask. Natalie had told me to ring her any time, and I made quite a few attempts, and I either got an answering machine or somebody else, mostly an answering machine. Most of these attempts were shortly after I'd spoken to her. Even during our conversation, I got the impression that she wanted to get rid of me because I was taking up too much of her time by asking questions, that all she really wanted to do was make the sale, and that once she got my money I no longer mattered. To this day Natalie has never rung me back. It doesn't matter now because I spoke to somebody else who came to take my bird away. He was very nice. The other people on the phone claimed ignorance about my bird and so-called bird package, which seemed really strange to me since this is one of the services they offer. This company claims to be open 24/7, but most of the times I have rung them I have got an answering machine. The only thing they have done so far was to send Edgardo to get Joey. I spoke to somebody called Ellie after I found out they were planning to return Joey's ashes through USPS to ask that when a driver was in the area to return his ashes to me that way.

On 30 October I had still not heard anything. I tried twice to ring them that morning and got the answering machine both times. All of my phone call attempts have been during the day during normal business hours. Their actions, or lack thereof more like, and their inaccessibility, have led me to the sad conclusion that all they want is your money and don't care in the least about you or your precious feathered or furry child and that their advertising is nothing more than phoney hype. I didn't get my phone call returned, so I tried ringing later and got a person who didn't identify herself but who sounded like Ellie. I asked what was going on with Joey's ashes. She said she thought they were waiting for an urn. She was supposed to find out and ring me back, but she never rang me back, not that day or since. Maybe they don't have as many birds to cremate as dogs and cats, but you might think they would keep at least a few bird urns in stock for when they need them and at the very least keep their customers informed about what is going on.

My main issues with this company so far are their lack of communication, their lack of keeping the customer informed, and their inaccessibility. Even when I have spoken to someone, I have had to listen to a recording first and wait and see if they will connect me with someone or just their answering machine. I don't mind waiting for a reasonable period of time to have Joey's ashes returned if I can get a driver to bring him. Because of their other behaviour, I am starting to wonder if their private cremation is really private and if what I eventually get back is really going to be Joey's ashes. The only person who has really showed any respect for me or Joey so far has been Edgardo, the person who came to take him away. Hopefully my dog won't die any time soon, but if that should happen, I will be looking for a different animal cremation company because almost all of their advertising has been a lie. Actions speak louder than words.

It is now 6 November. I never received a call back from a week ago when I last rang them to find out what is going on with Joey's ashea. Once again, I got an answering machine that stated that nobody was available to take my call.

Do yourself a favour and try every other animal cremation company you can find first before resorting to this company. You're already suffering the heartbreak and loss of a beloved animal when you need this sort of company, and they've made that horrible situation even worse. Rainbow to Heaven, you should be ashamed of yourselves. Your advertising is a pack of lies, and your lack of respect, care, and concern for your clients is truly appalling. No compassion whatsoever has been forthcoming from the people running this farce of a company. They can't take your money fast enough, and then they make you wait and wait, never returning calls, keeping you in the dark, and making you wonder if and when you will ever get the remains of your beloved family member back.
10/28/19
I just got a new mobile phone so I could forever change from tracfone, which is the worst mobile phone 'service' ever, but keep the tracfone minutes on my old phone that barely works with tracfone until the end service date. I got a sim card from us mobile because I almost never use a phone but I need some data and to have the phone for emergencies, and you can pick and choose what you want. I was told by vonage that I could use my vonage phone app with this phone. I've been all afternoon trying to get the basics sorted, one of which was supposed to take 2 minutes. That's a laugh.

Anyway, I got to the point of building the plan with us mobile. I clicked on the smallest amount of data, 100mb, which said $2, and at the bottom it said taxes and fees on that would be $2.98, so it would actually cost $4.98 for 100mb of data. I know mobile phone companies charge taxes and fees, but this company doesn't tell you that they're going to charge you more than the item costs in taxes and fees. How can that even be right or legal? By the time you're done you might as well go to a company with a high monthly bill because that's what this could be anyway, depending on what you want, and maybe the other company will roll the mins, data, or whatever over to the next month. This one won't. It's deceptive to make the customer think they're going to have a low mobile phone bill, not tell them what the taxes and fees will be, and then when they're activating the phone give them a nasty surprise. I'm in limbo with activating rhe phone now because I'm deciding what to do.

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