HP

I bought a new laptop an the extended warranty. The computer was sent back over an over to the point after the warranty expired they offered to send an completely different one an give me the extended warranty with the new one. New arrived it's refurbished an doesn't calibrate the battery ever had it less than 3 weeks an geek squad doesn't work on this specific model either. When I brought that to there attention they said I was stuck. So now I have 2 $#*!ty laptops both don't work an they have my money. They did offer to buy the first computer back I had no problem with that but they changed their mind when I was okay with sending me the money back but now they know that both computers are faulty and it's their fault and they don't want to do anything about it. $#*! you Charles M. The head executive who can't make anything happen who can't stick by their word who doesn't send proper functioning and working equipment.

I recently moved house and brought my HP printer with me. It is impossible to set up to my new isp via wifi or ethernet cable. I can't speak to anyone on the matter because my warranty expired two days ago. When I look up the error code, there's plenty of threads on the subject, but I'm not able to view any of them because "Poly boards are coming soon!" and I can't view any discussion. Please, do not spend your money with HP, I'm stuck with a $300 piece of plastic that does nothing.

I bought a 17 in laptop that I paid around $800 a year and a half ago and the screen went black. They refuse to repair it even though it is an issue with the screen. The screen is undamaged. I will only order dell from now one. Dells last at least 5 yrs.

Laptop stopped responding with WiFi connection. Needless to say, the attitude HP customer service stated if I pay 59.99 they'll fix it. Never fixed it. Took it to Best Buy, never fixed. Called and told them wanted smart friend cancelled and now have continued to charge me 16.99 never offered any resolution. Never offered any kind of discount for the aggravation alone. Do not call them if any issues with tech support. I am now convinced they are run by scammers.

Have you ever tried to contact customer support. Save your time they make it impossible. Cannot order a part for repairing what seems a very common issue with HP printers, what a total waste of money, and especially on ink cartridges which are mega expensive that are now totally wasted.

Will not and cannot justify a new HP printer at their prices with their lack of customer support.

We will never but any hp products again. Our printer shot after a year and our 2 new laptops after 1-2 years are garbage. When you shut and open them the whole computer brakes apart and you have to push down to snap in place until it finally snaps and can't be used anymore and power quits. I was sent a survey from hp once asking about this problem but of course we never herd anything back from them because they would not admit this problem. Another thing... ITS MADE IN CHINA!

Remember when setting up a printer took less than 6 hours? I remember too. The fact that their printers require their own terrible software to setup and often take hours of debugging are a few reasons why you should just go with another brand. Save yourself the time, energy, and money and go with something else.

The operating system is scratched with the Windows update, sincerely is not a good product. I can tell you the three computer two got scratched even though they have great team support they couldn't do anything. The last one only two months after purchased, luckily it was under warranty. Conclusion: I learned the lesson not to buy HP anymore.

If someone want to order laptop from HP better to read it before ordering.
I ordered, laptop from HP, 08:08: PM EST, May 14,2021 See screenshot below.
Shipping canceled 3 times and revised ship date.
I chat and called to company 100 times, during this time, wanted to change my order they said no. You can find information about changing and cancelling of order on the web site see (screen shot). But when you want to do it, the answer is NO.
There is no one to tell you true information. Persons who is chatting with you have no information or they don't want to give you true information. They update information on the web site 3-4 days after ship date.
It is unbelievable that the biggest technology company of USA treat their customers like that.
I have no experience with other companies, but I would not recommend you to order computer from HP.

I am very unhappy with the laptop I purchased. It's absolute junk and I m stuck with it. A waste of money it makes me I'll. Don't buy. I use to love HP but I won't buy any more products from them again.

If zero star would be available that's the real mark for scamming experience of HP.com. Last year I had a big problem but finally in couple of weeks my order has been shipped. They took your online order along with charging 100% of payment. In few seconds you going to get "Your order declined" email, and no other actions are taking, no explanation of the reason, no money refund, nothing at all... In some period of time my call to HP.com gave me no clue of the reason to decline my order, they tell me refund will be done in 24-48 hrs but after 5 days I got nothing of my $1700 order and that supposed to be a gift to my son for special date. Never deal with HP.com again and going to dispute with consumer protection office.

I bought an Hp office jet printer at the end of August.
When I needed replacement ink I was told it had been recalled. Week after week it was due in but it never arrived. I spoke to many customers service folks and no one in the company seemed to care that I was having difficulty running my business printing. I will look to other companies in future for my office equipment. If the company is so indifferent about their customers they don't deserve my business.

Dealing with HP Customer Service reps is a NIGHTMARE! The newer reps have no clue how to help customers. One female rep didn't even know how to send me a text! They sent me 2 incorrect flash drives over a period of three weeks and I had to spend hours on the phone with no resolution. Then my case went to escalation department where the incompetence continued. The reps there did not even know what kind of computer I had. They did not get back to me in a timely fashion and they were generally clueless. They finally fixed the computer I sent them, but it got stolen in shipping. Now I am getting the runaround with the replacement! This has been going on since Feburary 1st and I still don't have a working computer!

I ordered a custom laptop september 2020. Paid $1400 Due date of delivery was a month later, as of yet still don't have it and they are quessing at January 2022 delivery date. To take peoples money and by 4 months later still nothing, no laptop, no delivery is unacceptable. Had I know this would be the level of service, getting an email delaying over and over, I would have gone with a company who lives up to their reputation. HP is no longer what it used to be.

Purchased a business laptop for $1600 32 days ago which was supposed to be delivered 2 days ago. HP sent me an email extending the delivery date by a month and due to " unexpected supply constraints"!
Called HP and asked for either laptop or a refund but amazingly was told that I have to wait 4 days for them to decide either they want to refund my money and an additional 2 more days to refund it!
Meanwhile with the same "unexpected supply constraints" they have a sale going on...
This is one big fraud, also you pre-pay a laptop and they decide what will happen next. Extremely lousy customer service in the Philippines (even a manager lied to me regarding the status of my laptop).
This is not the HP we know and I would seriously not recommend buying from them.

I have a HP printer. HP has pushed this Instant Ink program where they have access to your printer. I quit after initial enrollment two years ago. Yet I was sent Instant Ink cartridges anyway and if you use non-instant ink cartridges, the printer doesn't work. I called, e-mailed and did "chat" yet no one wanted to be bothered to help me figure out what was happening. I waited for one hour on the phone and no one answered, just music. Terrible service. Buy anything else but HP.