I've faced with the HP India team. My recent encounter with HP's service has been horrifying, prompting me to share my deep disappointment and frustration, which I have been tolerating. For the last month, I've experienced a series of service misconduct, policy violations, and a complete disregard for customer satisfaction, including:
1. Abuse of brand name and policies: The Indian service partner and customer care team have tarnished the international reputation of HP with substandard service.
2. Call Avoidance and Wrong Commitments: Persistent call avoidance, wrong commitments, and unprofessional behavior have eroded trust.
3. Service Refusals and an Untrained Team: Service refusals and an untrained, robotic team have failed to meet the expected standards.
4. Mail and Call Ignorance, No Call Backs: Instances of mail and call ignorance, coupled with a lack of callbacks, have left me neglected and frustrated.
5. Mental Harassment and Insensitive Team: The treatment received has led to mental harassment, with the team showing insensitivity towards customer concerns.
6. Forced and Non-Agreed Solutions: Forced and non-agreed solutions have created a sense of helplessness and dissatisfaction.
7. Biased, Ignorant, and Failed Leadership: Leadership has displayed bias, ignorance, and a lack of ownership or ethics in addressing customer issues.
8. Poor Quality Post-Sales Service: Low-grade hiring, untrained employees, and a lack of standard maintenance have led to a significant deterioration in service quality.
9. Unethical Customer Service Practices: Unethical practices, fraud, and dishonesty have tarnished the overall customer service experience.
An inefficient and untrained front team, insane and useless long calls, service refusals and delays, and poor communication have further aggravated the situation.
10. Mental Torment and Lack of Empathy: The service team's arrogance, argumentativeness, and bullying behavior towards a female customer, who faced some big tragedies recently, have deeply impacted mental well-being.
The product itself is not at fault, but trust in HP's brand, service culture, and partner team has been shattered. The Delhi team's service has been nothing short of mental torture.
I implore you to take it up now and address these serious issues urgently. My experience has compelled me to vow never to purchase or recommend any HP product in the future. Brands like Dell might be slightly pricier but they offer superior service experiences and value their customers.

This post is a call for attention and action, shedding light on the real face of HP's service. Ignoring these concerns will further damage HP's reputation in the eyes of customers.

I am posting this review here because the product has been discontinued, and I was informed this is my only other way to leave feedback. There are a few things that I will be covering in this review that lead up to why this laptop deserves its one-star rating: overheating, malfunctions, and support. The only reason this laptop doesn't deserve zero stars is because, despite dropping it several times, the worst it has is a nick on one corner.

I would like to provide some context as to why I am qualified to make this review. Firstly, I have used Apple, HP, and Lenovo laptops before, allowing me to provide a clear comparison. Secondly, I have had two different HP laptops, both of which have presented with the same issues. Thirdly, I have had this specific laptop for almost three years. I bought my HP ENVY x360 Convertible Laptop - 15t-ed100 before my freshman year of college, with the original price being $1,229.99 and my student decreasing the price to $1,067.66 after taxes. When I first got this laptop, the first thing I noticed was that the fans were insanely loud. I am currently typing this, and the sound of the fans is drowning out my typing on the keyboard. I went to school thinking that this problem wouldn't be a big issue; however, I was incredibly wrong. If the deciding factor between this laptop and another is the touchscreen or convertible, PLEASE CHOOSE ANOTHER. The first time I used this laptop as a touchscreen, the fans immediately turned on, and it continued to heat up to the point that it was hot and felt like it would burn me. I brought this to the attention of the HP Support Service and was told that it was normal and that I should remove the dust from my 3 MONTH OLD LAPTOP. So in order to be a functioning student, I had to go and buy an iPad in order to take my notes because all of my professors teach from PowerPoints, and it is impossible to write the entire slide down. Within this time period, I updated my computer to Windows 11, but it stopped working, and I had to factory reset it approximately three times in order to fix the software. I had to go through the PAID HP Support Service in order to receive this help as well and was consistently told that I should be wary of what I download as if it were my fault. This laptop continued to present issues for the first year that I had it; all through my freshman year, I was struggling for hours on the phone with HP Support and my parents trying to solve my problems while studying and completing assignments.

I am writing this review because I don't want anybody to make the same mistake that I made by overpaying for a feature that is useless. I have looked at the website and found a HP Envy x360 2-in-1 Laptop 15t-fe000,15.6" that has the original price of $1,099.99. If I had bought this laptop with my student discount, I would have saved myself $200 by not paying for a feature that can't be used. If there is anything I want a future buyer to take from this review, it is that: first, don't buy an HP; Apple and Lenovo have never given me these problems; second, if you must buy one because you are an engineering student like me, buy the most basic one with the best chip and the lowest storage; third, if you have problems with your laptop, expect the Support Service to do nothing but make you factory reset your laptop and redownload everything until your laptop works. Please save yourself the headache that I went through twice with this laptop, the first one I ever owned. Also, if you are really curious, you can read about my other laptop further in this review, but thank you for your time and consider your options VERY WISELY.

In regards to the first HP laptop I owned, I bought it to play games, not fully understanding much about gaming computers, thinking that the laptop would suffice. I won't say that it didn't work because it did, but it also had a severe overheating problem to the point where HP had me send it back because they believed the fan was broken. After about two years, I had to replace the laptop with a new one for college (the one mentioned above) because it stopped working. At this point, I am waiting to graduate from my degree, sell both of my laptops for scrap because I wouldn't give them to my worst enemy, and buy a MacBook because Apple has never failed me with any of their devices. The only thing HP laptops have done for me is create problems, and I want to make sure that nobody else goes through my struggles. In the entire time that I have owned HP laptops, I have learned two lessons: one, don't buy them, and two, if you do, buy the cheapest one so it doesn't hurt your wallet when it doesn't work.

STOP WORKING...

To
International Business Park 15th Floor Commerz Building, Oberoi Garden City, Off, Western Express Hwy, Goregaon, Mumbai, Maharashtra *******

Hello.
I am extremely dissatisfied with the service I received from the HP service center. The delay in repairing my laptop has been nothing short of infuriating. I cannot emphasize enough how frustrated and agitated I am as a result of their incompetence. To put it bluntly, the service center's handling of my laptop repair has been abysmal. The promised timeline for the repair was not met, and my laptop was delayed by several days without any valid explanation. This delay has inconvenienced me tremendously, as I rely on my laptop for both work and personal use. The lack of communication and transparency from the service center only added to my frustration. I was left in the dark about the status of my laptop for days on end, and each time I reached out for an update, I was met with vague responses and empty promises. The service center's inability to adhere to their own repair timeline reflects a complete disregard for their customers' time and needs. It is unacceptable that a company as reputable as HP would allow its service center to operate in such a haphazard and unprofessional manner. Very poor service with the staff accustomed to no professionalism what so ever. Staff not well trained in public skills and lack the slightest of courtesy and humility. Very unprofessional, if I had negative integers to show my agitation, I would have taken away the stars from the ratings and given a sheer thumbs down to this particular service center. Worst experience so far. I would strongly advise anyone considering using the HP service center to think twice. The level of frustration and agitation I experienced due to their ineptitude is incomparable. Their lack of professionalism, communication, and timely service is simply unacceptable. HP should be ashamed to be associated with such a poorly managed service center, and I will be actively discouraging others from using their services in the future.
My expectation from HP is that they hold everyone involved in this case accountable and make them pay for my damages, the mental stress their service caused me and the financial losses I incurred. After 4 weeks of utter harrasment from the staff, I had to travel all the way to New Delhi to get my laptop fixed and take out 3-4 working days from my schedule.
Who is accountable? Who will pay for my loss?
Why have you built such a system where you introduce products in the market and can't back the product with the required support service?
For such a big name as if HP, the services the comsumer gets is the worst. I could honestly give negative integers in ratings.
I purchased a warranty just to avoid haphazzards in my schedule, that was my biggest mistake to invest my resources into HP. I either wish for a complete replacement of my laptop, or a compensation equivalent to losses I incurred.
It has been 4/5 weeks since my screen cracked and there has been no response from the ones at HP.
I had purchased the laptop in February/March 2023, and purchased a warranty of 1 year.

Hi All Please do not purchase any HP laptop as I have very bad experience here. I have already used DELL & LENOVO laptops but up till now I did not face such kind of issues. I purchased HP laptop 27 August 2022 and at the time of purchasing they provide me fake promisses from HP side. They told me please extend laptop warrenty 1 year to 2 years and this warrenty tenure all the things will be covered. However I took only default warrently as you know 1 year. Moreover on july month few laptop key not working properly. So i follow up with the HP customer care multiple times and they promise me will get back you within 24 to 48 hours but i take follow up till one month from this issue. Finally they arrange one engineer to replace the keypad,but once the engineer came at my home, he told me approval is required to replace the keyboard as your key is 1 key damaged, as key is properly attached with in keyboard. Secondly it is on warrently period. However my laptop is in warranty still they did not replace the keypad. I don't know why HP support team not working on it may be they are are waiting for to complete the warrenty period to provide the paed service. I also escalate this issue but HP not fulfill their promisses which HP provide to me at the time of purchase. Please find the my obeservation below for HP.

1) HP provide the fake promises to customers which HP not fullfilled at the time when customer face the issue which is very irritating like in warrenty period HP provide
paid service to thier customers.
2) Low quality material used by HP on latop which we did not see in other Branded Laptops.
3) Very slow and bad service provide by HP.

I'm writing this very negative review, as a long time HP customer who has spent a lot of money on their products, to strongly caution potential buyers of HP products against buying anything from them. I've had a horrible experience over the last few months with an HP Spectre x360 that I paid around $1600 for, partially because of the quality issues that caused me to need service on the convertible and to be without my very necessary computer for weeks and weeks, but more because of horrible service related to getting the repairs done. Just delay after delay after delay, all seemingly unnecessary, in both the shipping and returning process, and at the HP repair facility itself in Grapevine, TX.

Some of this may also be on Fedex, but that is unknowable because Fedex is set up so that you can never talk to a human being when your supposedly next day delivery is taking 4 days and there is no explanation at all for why that is. HP promises to contact them and resolve the problem, but nothing happens. These shippers can get away with being unresponsive to customers, and because of that they do. Power corrupts.

I'm a retired veterinarian and have owned two practices over a long career, so as a small business owner know a lot about what it means to take care of the people who count on you, to be kind and responsive and willing to go the extra mile to assist often frantic clients with sick and injured pets. While the support people I talked to many times to try to get my issues fixed were all kind and understanding, they were not able to get anything done to get my computer back to me fixed and ready to use. People nodding and saying they'll help for sure actually just adds to the frustration when a problem is not being solved. I feel badly for these call center people, trying hard to get your problem fixed, and working in a flawed HP system that must be like a stone wall that they butt their heads against every single day.

In summary, since May when this Spectre died I have had to send the computer in for repair 3 times, and been without it for a total of around 4 weeks. During that time, multiple promises of next day delivery were broken, resulting in long, completely unnecessary delays. The computer sat at SeaTac Airport for 3 days most recently after next day had been promised, resulting in basically 4 day delivery.

At the very least, because of its poor performance, HP will have lost several thousand dollars in revenue from me alone. Undoubtedly, poor reviews like this one will cost them many times that much over the coming years.

I really need this computer for a lot of reasons, and was counting on getting it back to take care of some vital things I have going. My precious Black Lab Wicker has a serious health problem and I am trying to get records to specialists from various clinics to arrange care. I Need to write up summaries of what is going on with her. Since I am retired as a vet, I can't do the work myself, and it's beyond difficult to try to write up detailed notes about her problems on a cell phone. So, incredibly frustrating to have such poor service from HP and Fedex when I need them so badly to do the things they promised and get this Spectre back to me.

It's bad enough that I have had to send this high-priced convertible back three times to get problems fixed. But to have all these unnecessary delays because these organizations really don't care that much about helping, about standing behind their products for a very good customer, is just so disappointing. So unnecessary and lacking in compassion and Golden Rule type stuff.

I guess that's what we all should expect from large corporations these days, but for me, this time around, enough is enough. So…goodbye, sayonara and farewell HP. You really let down a person who really needed your help, and I strongly suspect you are doing the same to other good customers as I type, and will do more of the same in the future.

I only came here to write this review, I have been trying to purchase a Laptop all damm day, I guess they dont want my money, Dell here I come!

HOW TO HANDLE A PROBLEM WITH AN HP PRODUCT?
Please let me preface this as a reminder that HP is ALL about HP. You mean nothing. (recall CEO Carly Fiorina?) Either it is the "you must download software WE want you to have" for our product to work scam, or the most recent "continuous ink" scam or the "our OWN ink does not work in our printers because we spent all of our time working on blocking the third-party ink (who we bought out) and did not realize we blocked OUR OWN because that is YOUR problem. You see, If you buy ink for a particular printer (BTW my example(s) is/are NOT continuous ink printer9s)), then the printer should work, but NOPE. (For the record, this is my second experience with 2 different models in 2 months) Hence, now you are stuck with 100's of $ of HP ink (and I mean hundreds) and YOU have to hassle with HP to TRY to get your printer to work! Oh, but, shockingly, nothing can be or, rather, nothing IS done to rectify the situation."You" (third person for ME) call HP and try to email, but HP's over-complicated (code word for USELESS) website and "contact" info does not help you! UNLESS, of course, you bought your product 5 mins 14 secs and 22 nanoseconds ago and you have 4 receipts the box, a packing crate, and your eldest child (under 14) who you can use as collateral, but ONLY if he/she/they can work alongside the 6 years olds who are already toiling away in the factory and have gold rings for the many years of service! Unless you BUY CANON or EPSON.
So, I went to Staples today to see if the salespeople had any insight into how to bypass the latest HP scam. Since I have VERY EXPENSIVE HP ink (for inkjet printer) left over that I would have liked to use up. I explained the frustration with HP and he said that this is a CONSTANT complaint. The salesperson informed me that HP products are awful and that HP bought out the generic ink companies, He said that HP painstakingly worked on ways to insure that only HP ink worked in the printers. Unfortunately, although HP took LOTS of time buying ink companies and orchestrating a variety of ways to insure that their VERY overpriced ink is the ONLY ink that works, it seems that they were not so concerned about having the ACTUAL ink work in the machine. He said that HP is very expensive to use, but they seem inexpensive since the expense is the INK. He was young (so he is green) and said well that is business I guess. "No sir, I explained, that is NOT good business. I own several successful businesses and have for many years and good businesses are about making a profit while maintaining the integrity of the product and satisfying the customers". He agreed and said HP is AWFUL! Yayaya Staples employees! Guess what! With this, I came up with a way to fix my HP Printer! Feel free to use my hack! (Oh and, for the record, I have owned HP printers, Canons and Epson. HP has always been awful but it was difficult to change. (BTW My Canon printer has lasted FOREVER and the ink is SO CHEAP! In defense it is NOT an inkjet) So, See below for my HACK, Step One: Open up the refuse container Step Two: Put the HP inside the container (see pic 1) Step Three: Go to any office supply store Step Four: Purchase Epson Printer Step Five: Set up the Epson and Step 6: NEVER BUY HP AGAIN! Thank you, nKerry

I placed my order on November 22nd and until now they havent process my order still. HP SUCK!

I ordered a laptop on 6/26/2022. I received that laptop on 6/28/2022. On 6/30/2022 I was attempting a zoom meeting and realized there was something wrong with the internal microphone. I spent hours trying to contact tech support via phone and chat. I used every diagnostic available to me through the HP laptop and help center. Nothing worked. The hours I spent trying to contact tech support left me with nothing. I finally had to resort to contacting a sales rep to request a refund. She told me I had to file this online.

I filed my first refund request on 6/30/2022. This request was declined and I was told again to waste hours trying to contact tech support. The tech support chat told me to spend extra money to get additional tech support to fix the issue with the brand new laptop I just paid $1,000 for.

I filed my second refund request on 7/5/2022. I explained the entire scenario and highlighted that I specifically wanted a refund and nothing more. I said that I didn't want to be redirected to tech support; I want a full refund for the faulty laptop and the horrible customer service HP has to offer. I even noted that I would never purchase from HP again after this experience despite being a lifelong HP customer. What was the response from HP on 7/8/2022? Of course, to decline my refund request and tell me to contact tech support as they could fix my issue. It seems almost as if they're trying to run out the 30 days I have to return this laptop in order to decline my return request, keep my money, and leave me with a product that doesn't work.

The HP return policy according to the HP website is, "Our return policy on most products* is 30 days from delivery. If your order is outside of the return window, please contact HP Technical Support for product support." If this is the policy, why am I continuously being rerouted to tech support when my request was made within the first 3 days of receiving the product?

On 7/8/2022 I spoke with a sales agent because I couldn't get anyone else to respond. They said that they would conduct a return but take 15% of the purchase price despite their policy also stating that "Return refunds may be subject to a restocking fee of up to 15% of the purchase price, plus any applicable sales tax, unless the product is defective or the return is a result of an HP.com error. Details for any deduction will be shown on your confirmation email for the return." Even with the laptop being defective they stated that they cannot determine this without tech support, who, I am somehow unable to get to contact me back. The only way I could get a refund was by waiting for tech support to (hopefully) call me and then walk me through steps to determine if it qualifies under their "defective policy." I was told it would be several days before they contacted me which made me realize this was all just additional time to push me to the end of the 30 days for my return.

I had no other choice but to lose 15% of a $1.1k laptop. As a low-income parent, student, and caretaker with no job, this was a large hit. It's devastating to see that the money I received in student loans to purchase this laptop was taken to a fee that now made it to where I could not get the grade of laptop I needed–all because of HP's greed and unwillingness to enforce their own policies about a laptop I received broken.

HP had no interest in fixing my issue; they just wanted money out of me. They took 15% of the price tag on a defective laptop. In turn, they can lose a lifelong HP customer. Never again will I purchase any products from HP and I encourage all others to do the same. It's not worth it.