HP

Ordered ink for printer. Confirmed and said "shipped" next day. Five calls later and 9 days later STILL cannot tell me when it will ship. Have been unable to print for that time.
Customer service is horrible, lies to you, and could care less I have an account/purchased over $3,000 from HP or attempt to make purchase right. Would not let me cancel order but suggested I go to Walmart to purchase ink!

Took my hard earned money, sold me a faulty printer and won't replace it with a new one or refund.

They don't think UK Consumer Rights act applies to them. Worst customer service by far of any big company I've had interaction with.

Lost 3 days of work to wait for a valuable parcel in London.
It's been 3 days tracking system says it is out for delivery. Obviously no one at Parcel Force cares for answering the phone to anxious customers trying to figure out what's going on. I gave up after 30 min of wait over the phone. Maybe 3h is the normal wait time. Maybe they simply wait for you to give up.
Said they tried a delivery as I was home but didn't care to ring at the door. Nor call. Not leave a card. Typical behaviour of dishonest company and staff.
Got refunded one eventually.

Do I need to say more, all their products are cheap garbage that they label technology in order to steal peoples money. Everything about them sucks. Don't even buy a hp labeled pencil, it probably doesn't even write.

I intend never To purchase an HP product ever again as long as I live. This has been the most horrible computer/ technical experience I've ever had with any tech company as large as them. No help no live person in customer service can be reached. Their authorized service centers from the website are false or nonexistent. I am still waiting another 2 days just for the return box from hp sent FedEx 1/10. The Allstate protection plan I paid extra for will take a week just to begin a claim. Another scam. Never again. You might think is for as long as they've been ripping us off for INK they could make a good laptop. 4 1/2 months new it failed after I did what I thought I was supposed to do. Won't reboot now; problem started after installing updates that the Hp assistant recommended! Smell any problem here?

I sent in my laptop 6 weeks ago for a 2 week repair (Broken hinge). I'm on customer support line right now with Rashid from India... again. Typically a call takes 20-30 minutes as they are juggling calls from many people at once. Yet I may as well be talking to my foot, because my foot is more responsive!

Last HP product I buy... ever!

I recently placed an order for an HP computer that promised 2-8 day delivery. After 2 weeks HP sends me a email saying my order is now delayed for 1 /1/2 months. I have always bought HP computers but this is a huge disappointment. To get through to customer service it took over an hour. After going from on agent to the next having to re explain every time they can only offer my 5% off. In the end I understand that there are supply chain issues in today's world but they need to own up and not advertise 2-8 days when in reality it's two months. HP need to be more upfront.

Worst customer service ever. Cancelled an order within two hours of being placed due to misleading prices (beware if you use your nhs blue light discount, you could pay more than someone without a discount code!). Cancelled online, emailed them, laptop sent to me anyway. Tried to ask for a return, HP ignored all my emails. They don't answer the phone either. Had to finally use Twitter to get a response. It took three weeks in total to get a refund. Two weeks I was chasing them to get return labels. Appalling customer service. I will stop everyone I know from buying from this people. Never again!

This is my 2nd HP 17″ laptop, the first one was purchased for a little over 600 dollars and after about two years the hinge screw keepers pulled out of the cheap plastic and caused the back of the laptop to break where the charge port is attached and on the other side where the cd-rom drive is attached. I ended up taking it apart and putting stove bolts through the corners and that worked great. Eventually i needed a larger computer and like the many others on here i thought the first one broke because of something i did, so i purchased a more expensive one for over 1100 dollars this time (higher price = better quality) WRONG unfortunately the same exact thing happened after only 18 mos. Needless to say i will never buy a hp again nor will any of my family members.

The worst website bc it does not remember your pw. Terrible customer service (line is unstable and then disconnects). They remotely shut my ability to print. So much difficulty logging in. Finally succeeded. Hopefully canceled that subscription after giving them a new CC. Just awful. They also remotely shut off my ability print. Awful company. As soon as it breaks (scheduled to break wi a year, I will get an Epson.

Purchased my HP Envy direct from HP in Dec 2021 as I thought I would get the best value and aftercare, but little did I know the warranty isn't worth the paper it's written on. I have been quoted £267.15 (Was £307.25 but sales agent magically can reduce the fee) but I am unable to speak with a technician for clarification as to know why a fault arises, simply that if I pay then the problem won't occur again.

Around one year after the laptop the hinge worked loose, and they are stating it as "Pure Misuse - Quotation Provided by Service Center" and told the technician isn't available, you missed their call etc. etc etc. which is fabricated.

I reluctantly will have to pay this extortionate fee to have my laptop returned but will take it as valuable experience, to buy through a retail outlet. I.e John Lewis, Argos, where I will have backup.

Overall very disappointed with the service and now with the product.

God forbid you cannot figure out your problem on their web page and need to speak to a representative! To start with you have to go through several hoops inputting information, including serial number at least three times. Then they send you to another website, THEN after inputting same info again, you get a "case number". Then back to the website for phone contact. So far, I have been on hold for more than an hour, with 'please be patient, etc.' repeating every 60 seconds or so... my life in hp hell, just to get the scanner to work on printer. Like I don't have a life.

I was promised expedited shipping in order to get my laptop ready for starting a new job. It didn't happen! The product arrived with regular shipping, they lied and of course if I returned it, I pay 15% restock, buy another brand with reputable customer service!

I have been dealing with this printer now for 3 weeks. Mind you that this printer is still under Warranty. This printer is not connecting to to my wireless; all my phones, Roku TV etc. connected without any problems. No matter what I tried and believe me I tried everything, no avail. On top of that they send me the wrong printer cartridges making the printer blinking EO Error. It's a virtual nightmare. I'm just done done with it. Unfortunately I can't add proof of purchase etc. because I can't scan nothing in. I will never ever buy an HP Printer again.

My computer is a few years old and its already so slow that to send a simple email you should expect to take 30 minuets or more. Extremely slow to open up and each individual thing loads forever too. It's actually unbelievable how slow it is, I don't think I've ever seen another device in my entire life that's this bad, it's basically unusable.

Don't waste your time buying a HP computer. Mine had to be sent back in a week for exchange. I could not upgrade the memory because they put the wrong memory in it or labeled it wrong and they had me buy the wrong memory. Tech support said the motherboard could be bad. 11 days later, still no exchange computer. They tell a different lie each day. DON'T WASTE YOUR TIME. Sent email showing exchange had shipped but it never shipped. Still waiting.