Bombay Electronics

When I was looking online for some information about voltage converters, I found this site, and someone there was kind enough to respond quickly and freely with answers to my questions, so when I needed DVD players I decided to buy them from them. It has been a thoroughly frustrating experience. Sometimes they answered my questions promptly by email, other times I was left hanging for hours or overnight, and this is when I was enquiring about products before making a purchase. The person told me they had all region ones with UK plugs on them that were dual voltage that changed voltage automatically. This was ideal for me because I plan to move back to England. The first time they sent me one with a US plug on it, which I don't think was dual voltage, so I ended up sending it back, and I asked them to let me know when they got some more UK ones, which they said were out of stock. They didn't ever let me know, even though they said they would. Some time passed and I contacted them again and asked them if they had got some more UK ones, and they said yes. The man said he had personally checked them. I ordered two. When I opened them, they turned out to have European plugs on them, not UK ones. If they don't even know the difference between a UK 3-pin plug and a European 2-pin plug, what else don't they know, I wonder? Now I'm waiting to hear from them about this. I did hear back from them later, and the man told me he didn't check the plug on it, just that it was dual voltage, and then blamed me for not constantly mentioning that I wanted ones with UK plugs. He had originally told me that the dual voltage ones came with UK plugs on them and never even mentioned the existence of ones with European plugs. He said that this is a discontinued model and they won't be getting any more, so I've decided to keep them because if they last I can always get UK adapter plugs for them, but with better care and communication from them, this experience could have gone a lot more smoothly and not been so frustrating.