SpectrumReviews 78

Spectrum would have you believe that they are a communication company. In my experience they are anything but. I recently moved to Ocala FL. Once my furnishings were delivered, the internet became a high priority. Spectrum seems to have a near monopoly in my immediate area. On the only easy call to a person at Spectrum I was promised the world and I entered into a contract for internet, with the possibility that I would move my mobile to them. The modem /router was received within a few days. Good. Obviously, moving into a new house with hundreds of boxes to be unpacked some things had to be prioritized but within a couple of days after receiving the equipment I attempted to set-up the internet. First problem - no ethernet cable supplied. I had to drive into town to buy one. That done I attempted to activate the system. After hours of failure I tried to contact Spectrum for help. The company uses machines instead of people and the machines could not understand my problem. After trying various responses and different phone numbers 4 hours later, I was able to talk to a person, I think that he was in NY. After looking into my account he observed that my boxes were not activated. He corrected that and stayed with me for about an hour whilst I achieved connection to the net. A great CSR and very helpful. Having spent so much time getting connected I had to return to organizing my home. I got daily emails from Spectrum telling me that I had not set-up my Xumo box, ( a streaming box that allows streaming of Spectrum TV). I even got a telephone call from a person telling me to do it. My response, "right now I am not interested in TV, I have far higher priorities". Two days ago I decided to connect the streaming box. Nothing. My smart tv said no signal. The instructions with the box indicated that the box had to be activated, spent hours communicating with machines in an attempt to do that. I gave up. I could stream You Tube and Prime if I wanted so decided to wait until today, Monday 8/25 to contact Spectrum. After frustrating conversations with machines where I was told that my problem was due to outages in my area I got angry. Eventually I was put through to a tech CSR. He had me perform several small tasks to no avail. He put me on hold then 5 minutes later hung up. Expecting a call back which did not occur I waited an hour or so then called Spectrum again. Once again it was necessary to go through the ritual with the machines but eventually spoke with a female tech CSR in Tx. She had me go through the same steps as the first tech but eventually agreed that the box was defective. Her options to me were (1) we could send you another or (2) take the box to your local Spectrum store where they would test it and if necessary replace it. I opted for (2). I found the location of the store and with box in hand drove the 15 miles. At the store a curt rep said we can not test that box and can not replace it since we do not stock it. Once again, very frustrated and a bit angry I said " cancel my account". His response " you have to do that on-line"
If you are a masochist and get-off on torture and frustration I highly recommend Spectrum, they have tuned those traits to perfection

As always, when a tv event like HMMMM TNF is on spectrum chooses where to schedule an outage and to whom. Yesterday 10/10 an outage occured. Of course until past after midnight.
Then they sent a text that no credit will be issued due to electric issues.

I am paying for an internet service with Spectrum.
I don't owe them any past payment and I am not tied to any contract for cancelation fees.
They raised the monthly fees without notification or explanation.
I requested a few times from different customer service representatives to close my account, but they all tried to convince me to stay by reducing the fees, keep me long time over the phone line. When I insisted to close the account, they left me on the line for a long time and finally told me that it has been closed, but they can not give me proof of closure. The last customer service representative, named Nicolas, told me that he closed it and I will expect an email, which never arrived and the account remain open. I already returned all the equipment to Spectrum. But their behaviour is harassment and they have my payment information, to keep charge me.

A month or so ago I started received daily (at least) adverts in the mail to switch to Spectrum Internet. I live in somewhat rural area and AT&T has long been the only option and their service is very slow and expensive so I thought I would give Spectrum a shot. Despite entering this relationship with low expectations, Spectrum nonetheless surprised me with a level of incompetence hitherto unimaginable. After five visits to the property and exactly zero progress I realized the company was telling me everything I needed I know it about how it functions and more importantly values their customer's time. No person that I ever talked to (in person, by chat or on phone) ever has any meaningful info. Instead, they admitted they didn't know anything or they read from scripts barely related to my issues. I often was transferred to other people and had to repeat the same story only to get the runaround one more time. While I am desperate for faster internet, I cancelled my attempt at trying to Spectrum internet before it even started. If you value your time, I suggest you skip Spectrum if at all possible.

I made two complaints about undue charges and was not reimbursed even though the attendant recognized the error. I don't understand why I paid $299.68 in November, $44.98 in December and 44.98 in January, whereas cell phone internet service is only $29.00 and the condominium's internet and TV are already discounted internally. Furthermore, when I made the complaint in December, the customer service representative was extremely rude and impatient with me, threatening to cancel my account.

This company when it was Bright House and Time Warner cable was the best thing ever, but lately have gone downhill. Their equipment is terrible and I've had to replace the router 4 times. It's very frustrating when I'm trying to work.

In the five years since we moved to a home where Spectrum was the ONLY "hi-speed" internet speed service available, our experience is that, while individuals may attempt to be helpful when interacting face to face, the company persona is one of 'laziness.' When faced with internet speeds well below what we were paying for (more like telephone modem speed from the old days), the answer every single time was to replace the equipment provided by Spectrum. No one ever attempted to figure out whether there was an actual issue with the cabling coming into the house, or with the box on the street until several neighbors bonded together to lodge our frustration. A technician was sent out, the box on the street was replaced along with some cabling, and the results were speed and capacity that we were paying for... for all of about a week. When we called to log a ticket once again, we were advised "there is nothing more we can do, and we are seeing bandwidth capacity and speed in the pipeline coming to your house that is correct. The fault must be that your router isn't close enough to your computer equipment" (it is 7 inches away!). If you sense we are frustrated, you are absolutely correct, AND there is no other option on our street, although Frontier is coming to the neighborhood in the next 2 years.

Spectrum no longer prorates the service fees for your final month of service. If your billing period begins on the 1st of the month and you cancel on the 2nd, they will bill you for the entire month of service.
Their explanation is that is simpler for the customer to understand. LOL.
This explanation, while laughable on its face, makes even less sense when they do prorate the equipment fees. Consistency is apparently not one of their strengths.
Its actually too bad because I was considering returning to their service but clearly not now.

The first couple years with them was fine. As the price went up the service went down. I complained thru chat over the years. Always suspected i had old equipment but was told it was fine. This week i switched to t-mobile home internet. When i called to disconnect spectrum i got a sales pitch (i was expecting) but the girl told me my equipment was old and offered a promotion for 1 year. They should be offering promotions to existing customers without having to say you're disconnecting! Turning in the equipment seems easy enough. I can take it to the UPS store and they'll scan and ship it. Glad to be done with them.

That's the Chat Log. The value my business but make me wait hours to terminate services? I absolutely hate the fact that in the area where I live they seem to have a monopoly as they are the only cable company that services this area. Time Warner was an ethical company in comparison to this overpriced customerserviceless unethical corporation!

They are negotiating pricing with the Disney Corp. That means ESPN network and ABC is not available and they only compensate $15 for the entire month and my bill is $290. I can't watch College football games but they apologize and appreciate me a valued customer?

This is one of the most unethical comapines there is and filing a compalint with BBB is an absolute waste of time! IF AT ALL POSSIBLE, NEVE DO BUSINESS WITH SPECTRUM.NET

What else can we help with?
The wait time to terminate services on the phone is over 1 hour
Hi, you're connected with renard
Hello, my name is Renard with Spectrum. I see you need assistance with talking to an agent. I am here to help. May I please have the name of the person I'm chatting with?
Enrique A
Thank you for chatting in with us today. What can I assist you with today?
I want to either terminate my cable service or get the most basic package
Awesome! Thank you for confirming this for me. One moment please.
Ive been on hold for 45 minutes trying to cancel services
I completely understand. One moment please.
The wait time to terminate services on the phone is over 1 hour
Please call in to our Retention Team at *******328. You can also find that information at www.Spectrum.net/contactus. They currently do not have a chat team. Due to the higher than normal call activity, there maybe a longer than normal wait.
Retention is the only team, that can assist you with your request.
Is there anything else I can assist you with or have I addressed the reason for your chat?
These are unethical business practices
I completely understand where you are coming from and I am sorry to hear that, we really do value your business.
Is there another matter, I can help you with today?
I will copy this chat and complain to the BBB
The wait time to terminate services on the phone is over 1 hour

The customer service department needs a lot more training tell you one thing and do something else we have outages every day and they don't care spectrum sucks

This company is Dishes competition and they are so much better once again a few of the untrained employees have opened up spam at Dish so we can't close any accounts. Like our customers I too am going to Spectrum for employment

Everyone has bad reviews! The problem is Technology and most people dont know how to use it. So they rely on someone to do things for them. Im sorry to say but 9/10 when it comes to technology its user error, anyone technically savvy will tell you that. Part of the problem is that people technically ignorant dont want to listen to the people they call for help who are technically savvy and thus just complain instead of listening to the people they called help for and thus causing frustration. Think of it like this, you cant solve a problem so your asking for help and the person helping you your constantly telling them theyre wrong. How could that help the situation? Why are you calling them? It doesnt help at all when you call experts who you should probably follow the directions otherwise why are you calling them? If there is an outage because of weather, gas leaks, construction thats another story thats out of everyones control. Does that make sense?

First of all, Spectrum does NOT lean right. In Ma., they only tell the democrat side of every process. They speak as if there is only one political party in the United States. I just got done looking at a news broadcast and all they had was the democratic view of supposed Ethic violations in the Supreme Court. Everybody knows that the Supreme Court has voted down some Extremist left policies lately and all of a sudden the democrats feel the need to investigate Supreme Court Justices? No mention of how the Justices are harassed at their own homes. No Republican comments on the supposed Ethics problem. Why? Because there isn't any ethics violations. They go on to report how a hostage situation in one of our cities is being handled by the Crime Alternative programs where hugs and sodas replace personal responsibility for breaking laws. The reporter was nodding his head like a bauble doll. Do you really expect people to get behind this? The only ones who approve of it are the people employed by it and the clearly biased press. Get some real reporters instead of 20 year old woke puppets. I am forced to go to FOX for accurate news, polls and what is going on in my own state. I realize that they could be biased sometimes but, at least they will report on the Democrat side of things where in contrast the Spectrum news doesn't even appear to realize there is another side at all. While the democrats are wrestling with major issues like why Plantation street needs a name change because some might find it offensive, the rest of the Country is worried about inflation, grocery bills doubling, the strain that EV's are putting on an already under-powered electric grid, the reduction in Strategic Oil Reserves, and all the rest of the policies that are making day to day living in the USA hard.3 times this week alone, I have received e-mail notices to restrict my electricity usage between the hours of 3:00 pm and 8:pm. Nobody reports on that problem in Spectrum local news. I find that effects my family a lot more than changing a street name that has existed for 100 years. Instead of going woke why doesn't Spectrum concern itself with waking up to the problems in this Country and my state.

You get hit with bills almost doubled after a promo ends. The price goes up without any notice. You are offered these amazing deals with bells and whistles but then come to find out, they jus downgraded your service without telling you until you try to watch showtime or a family channel you once had. They have zero respect regarding the lies their agents tell to keep their services. Management had no problem telling you that YOU'RE THE PROBLEM, and continue to not assist with the actual problems. They have zero flexibility and no interest in helping users when they need it.

We decided to switch from my name to my partners name, thus creating a new account, to receive a discount. Spectrum because they run on 'subscription' service, they do not prorate. So we only used the service for SIX days and were charge for 30. And they keep telling me I have to pay the full month. I pointed out that every time the service failed you only gave me a credit for one day, not the whole month. They did not care. So now I have been sent to collections, even after trying to get them to understand my point of view. They do not care. Plus there On Demand has become bits and pieces. The cable service was unreliable, always glitchy. They were out to our place so many times. If we had the option for a different provider for internet we would switch but considering they have a monopoly on the area (which is illegal) we cannot. So we have internet service with them only. And pay less than our cable bill by subscribing to multiple streaming services and have better options for movies/tv/on demand. If you can, get a different provider... Spectrum is a rip off!

I would recommend Spectrum as a service provider but you should not apply for a job with their corporate office. I applied for a copywriter internship position with them and I got an interview and at the interview the lady told me that I am overqualified. I told her that I am a huge fan and I love copywriting and would love to be considered and she told me that if I already have a college degree then I should already be working and I should not be applying to internships. I told her that whenever I apply to jobs they tell me that I do not have enough experience and that I am not qualified for the work and that is why I have to apply for an internship to gain experience. The interviewer told me that she knows that but does not wish to hire me so she will speak with her coworkers. They emailed me several months later and told me that they found someone more qualified. These people are extremely irrational and cruel. I recommend that you don't apply for a job there. I have been looking for a job since I got laid off during the pandemic. Since then I went back to school and earned my master's degree for a year and even since getting it right after the pandemic I still cannot find a job at all after I have applied to hundreds of job for several years now. When it comes to employment we live in a very unjust unkind world and it is mainly because of irrational people like the employers at Spectrum corporate.

Due to spectrum rising prices, I decided to switch to a different provider. I very intentionally contacted Spectum to check their cancellation policy. They ASSURED me that I would get a prorated refund for unused dates if I were to cancel at any time. So, I cancelled and switched to the new provider. Spectrum then refused to give me the prorated refund they assured me I would receive! Unbelievable. Had I known they would not refund, I would have waited until the end of the period I already paid for before cancelling. The reason I cancelled prior to the end was because I was assured of a prorated refund. They kept my money! I will NEVER again use spectrum and I have made many people aware of their unethical practices. Beware. On a side note, my new provider is excellent... MUCH cheaper... amazing service... no more rate increases! So happy I dumped Spectrum.

I received a credit card through the mail with a refund that came from Spectrum. I had to waste over 90 minutes of my time so far, to make 4 phone calls and write this review. I was attempting to reach a live person. I questioned their policy on how to avoid the $3.50 monthly charge on the card and I wanted to REGISTER MY OBJECTION TO THIS QUESTIONABLE PRACTICE. There may be a way to transfer these funds to your bank, but why would I ever give them my banking information to do so, placing me more at risk?

Of course, this is a program designed to make Spectrum money, otherwise they never would have initiated it and would have simply sent a check or put the refund toward my account, which I would have preferred. I have another credit card that I need to charge right now in order to receive my reward bonus, thus I do not want to use this Mastercard issued by Spectrum, North Lane, and Sunrise Banks for my purchases. However, the refund card from Spectrum has a specific amount of time in which it must be used, prior to charging you the $3.50 charge per month.

BAD IDEA. Spectrum likely paid a lot of money or made a deal with North Lane, Sunrise Banks, and Master Card (ALL PLAYERS IN THIS QUESTIONABLE DEAL) to set up this program, develop the program, pay for internet access to house my personal information, send the cards, pay for mailing, pay for customers to have to activate their card, and answer questions.

Therefore, you know they are counting on people losing cards, forgetting to use them, charging people $25 to obtain a replacement card with expedited service, or $6.95 with standard delivery, and charging monthly fees.

Additionally, 3 more companies, North Lane, Sunrise Banks, and Master Card TOOK my personal information, WITHOUT MY CONSENT. I KNOW that North Lane has my personal information online and it is most likely that the other 2 companies do as well. This places it at risk to be hacked by thieves. TERRIBLE IDEA. SHAME ON SPECTRUM. I will be complaining to *******@pinellas.gov.