Spectrum

As always, when a tv event like HMMMM TNF is on spectrum chooses where to schedule an outage and to whom. Yesterday 10/10 an outage occured. Of course until past after midnight.
Then they sent a text that no credit will be issued due to electric issues.

I am paying for an internet service with Spectrum.
I don't owe them any past payment and I am not tied to any contract for cancelation fees.
They raised the monthly fees without notification or explanation.
I requested a few times from different customer service representatives to close my account, but they all tried to convince me to stay by reducing the fees, keep me long time over the phone line. When I insisted to close the account, they left me on the line for a long time and finally told me that it has been closed, but they can not give me proof of closure. The last customer service representative, named Nicolas, told me that he closed it and I will expect an email, which never arrived and the account remain open. I already returned all the equipment to Spectrum. But their behaviour is harassment and they have my payment information, to keep charge me.

This company is Dishes competition and they are so much better once again a few of the untrained employees have opened up spam at Dish so we can't close any accounts. Like our customers I too am going to Spectrum for employment

This company when it was Bright House and Time Warner cable was the best thing ever, but lately have gone downhill. Their equipment is terrible and I've had to replace the router 4 times. It's very frustrating when I'm trying to work.

I made two complaints about undue charges and was not reimbursed even though the attendant recognized the error. I don't understand why I paid $299.68 in November, $44.98 in December and 44.98 in January, whereas cell phone internet service is only $29.00 and the condominium's internet and TV are already discounted internally. Furthermore, when I made the complaint in December, the customer service representative was extremely rude and impatient with me, threatening to cancel my account.

You get hit with bills almost doubled after a promo ends. The price goes up without any notice. You are offered these amazing deals with bells and whistles but then come to find out, they jus downgraded your service without telling you until you try to watch showtime or a family channel you once had. They have zero respect regarding the lies their agents tell to keep their services. Management had no problem telling you that YOU'RE THE PROBLEM, and continue to not assist with the actual problems. They have zero flexibility and no interest in helping users when they need it.

The first couple years with them was fine. As the price went up the service went down. I complained thru chat over the years. Always suspected i had old equipment but was told it was fine. This week i switched to t-mobile home internet. When i called to disconnect spectrum i got a sales pitch (i was expecting) but the girl told me my equipment was old and offered a promotion for 1 year. They should be offering promotions to existing customers without having to say you're disconnecting! Turning in the equipment seems easy enough. I can take it to the UPS store and they'll scan and ship it. Glad to be done with them.

Their corporate model is overcharge the existing customers so we can bring in new customers at bargain rates. For example, I've been a customer for over 10 years and when I complained that I could get cheaper internet from another provider they agreed to reduce my internet bill to 49.99 for 1 year. Not 1 month later they raised the rate to 54.99. When i complained that they lied to me, they basicly said tough, we raise rates whenever we feel like it. No, we won't honor the lie we told you. Guess what Spectrum, I am now a that compeditors customer.

Due to spectrum rising prices, I decided to switch to a different provider. I very intentionally contacted Spectum to check their cancellation policy. They ASSURED me that I would get a prorated refund for unused dates if I were to cancel at any time. So, I cancelled and switched to the new provider. Spectrum then refused to give me the prorated refund they assured me I would receive! Unbelievable. Had I known they would not refund, I would have waited until the end of the period I already paid for before cancelling. The reason I cancelled prior to the end was because I was assured of a prorated refund. They kept my money! I will NEVER again use spectrum and I have made many people aware of their unethical practices. Beware. On a side note, my new provider is excellent... MUCH cheaper... amazing service... no more rate increases! So happy I dumped Spectrum.

Everyone has bad reviews! The problem is Technology and most people dont know how to use it. So they rely on someone to do things for them. Im sorry to say but 9/10 when it comes to technology its user error, anyone technically savvy will tell you that. Part of the problem is that people technically ignorant dont want to listen to the people they call for help who are technically savvy and thus just complain instead of listening to the people they called help for and thus causing frustration. Think of it like this, you cant solve a problem so your asking for help and the person helping you your constantly telling them theyre wrong. How could that help the situation? Why are you calling them? It doesnt help at all when you call experts who you should probably follow the directions otherwise why are you calling them? If there is an outage because of weather, gas leaks, construction thats another story thats out of everyones control. Does that make sense?

Spectrum recently reduced the usefulness of their program guide by removing the information about the year the movies were made from the brief preview they offer for the movies they are queuing up on their channels. This basically makes the guide (almost) meaningless. Instead of quickly being able to scan the upcoming movies to evaluate them-whether you've seen it already or want to see it again etc... the amount of information you are given has been reduced to such an extent that you are left with pure guesswork as far as making a meaningful decision to watch the movie or not. Extraordinarily poor update!

Absolutely disgusted with this company! Cable and internet are HORRIBLE! 4th day in a row with screen turning black (on all tvs) for 15 minutes up to an hour! Can see guide and info but no picture! First night on hold for 40 minutes before I hung up! Last night got through to a nice tech who said he see exactly what Im talking about and its surges on my block. Someone coming tomorrow but I pay over 200.00 a month for garbage! Have to turn off WiFi on phones to even be able to pick up signal! Otherwise it takes forever to load!
Definitely looking into different cable options!

THE WORST! Grade: F

Spectrum no longer prorates the service fees for your final month of service. If your billing period begins on the 1st of the month and you cancel on the 2nd, they will bill you for the entire month of service.
Their explanation is that is simpler for the customer to understand. LOL.
This explanation, while laughable on its face, makes even less sense when they do prorate the equipment fees. Consistency is apparently not one of their strengths.
Its actually too bad because I was considering returning to their service but clearly not now.

A month or so ago I started received daily (at least) adverts in the mail to switch to Spectrum Internet. I live in somewhat rural area and AT&T has long been the only option and their service is very slow and expensive so I thought I would give Spectrum a shot. Despite entering this relationship with low expectations, Spectrum nonetheless surprised me with a level of incompetence hitherto unimaginable. After five visits to the property and exactly zero progress I realized the company was telling me everything I needed I know it about how it functions and more importantly values their customer's time. No person that I ever talked to (in person, by chat or on phone) ever has any meaningful info. Instead, they admitted they didn't know anything or they read from scripts barely related to my issues. I often was transferred to other people and had to repeat the same story only to get the runaround one more time. While I am desperate for faster internet, I cancelled my attempt at trying to Spectrum internet before it even started. If you value your time, I suggest you skip Spectrum if at all possible.

We're starting off training was rushed and very terrible thrown in with this thing called nesting two weeks of practice my systems that we have to use are very confusing and mine never worked even with training before nasty and after that they throw you in with everyone else and lack of help or support system very poor with a lot of politics within the company great pay terrible community.

I throw 99 bucks away every month on this spectrum garbage. Internet intermittent most of the time. I being fighting with this company to fix the problem for many years. They have given me the whole encyclopedia of excuses and bs

In the five years since we moved to a home where Spectrum was the ONLY "hi-speed" internet speed service available, our experience is that, while individuals may attempt to be helpful when interacting face to face, the company persona is one of 'laziness.' When faced with internet speeds well below what we were paying for (more like telephone modem speed from the old days), the answer every single time was to replace the equipment provided by Spectrum. No one ever attempted to figure out whether there was an actual issue with the cabling coming into the house, or with the box on the street until several neighbors bonded together to lodge our frustration. A technician was sent out, the box on the street was replaced along with some cabling, and the results were speed and capacity that we were paying for... for all of about a week. When we called to log a ticket once again, we were advised "there is nothing more we can do, and we are seeing bandwidth capacity and speed in the pipeline coming to your house that is correct. The fault must be that your router isn't close enough to your computer equipment" (it is 7 inches away!). If you sense we are frustrated, you are absolutely correct, AND there is no other option on our street, although Frontier is coming to the neighborhood in the next 2 years.

The customer service department needs a lot more training tell you one thing and do something else we have outages every day and they don't care spectrum sucks