Here is a cut and paste of my chat tonight. I have deleted personal info. I have TWO accounts with them unfortunately. They are totally useless. Still can't get Internet to work at the second house. After I asked to speak with a supervisor, "Jasmine" disconnected me.
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Jul 17,6:33 PM
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Jul 17,6:33 PM
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Hi, how can I help you today? I can answer questions about your Spectrum products and services, or transfer you to an agent for more assistance.
Jul 17,6:33 PM
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I can help you quickly with most issues without waiting for an agent.
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Jul 17,6:34 PM
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Customer service
Jul 17,6:34 PM
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Jul 17,6:34 PM
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You are now connected to Joshua M.
Jul 17,6:34 PM
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Hello! My name is Joshua and welcome to Spectrum's billing chat!
Jul 17,6:34 PM
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Will be more than happy to assist with your question or concern to find a resolution today and thank you so much for the previous information you had entered!
Jul 17,6:34 PM
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How are you this evening xxx, did we have a good day there?
Jul 17,6:35 PM
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I have two accounts. For some reason, my first account does not contain any information any longer
Jul 17,6:35 PM
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Apologies for the inconvenience then, but happy to help review what might be going on there
Jul 17,6:36 PM
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What is the other address?
Jul 17,6:36 PM
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Xxxx
Jul 17,6:36 PM
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Thank you and which one is showing nothing when you try to login
Jul 17,6:36 PM
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Xxxxx
Jul 17,6:37 PM
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Thank you ma'am
Jul 17,6:37 PM
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Please bear with me just a moment to poke around here
Jul 17,6:38 PM
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OK. And that's not even why I am contacting you.
Jul 17,6:39 PM
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When I login onto the My Account it fully populates with the information so must be an issue with the page communicating with your computer, but can get you with a tech specialist afterwards to help troubleshoot if you would like to move on to your reason for contacting us today
Jul 17,6:40 PM
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OK, so we are moving (the new account), but have still kept the old account until we move. When we move, can we take some of our boxes and reactivate them under the new account?
Jul 17,6:41 PM
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If you were to move services directly to the new location yes, but equipment could not be transferred from one account to anothere
Jul 17,6:41 PM
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*another
Jul 17,6:42 PM
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So how do I return the old equipment?
Jul 17,6:42 PM
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You could do so at a Spectrum retail location or a UPS Store if you have a location near you
Jul 17,6:42 PM
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Oh, well that's not very convenient.
Jul 17,6:43 PM
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I am sorry to hear that xxx, but you could return the equipment at your own convenience
Jul 17,6:43 PM
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Any charges you may get for the equipment not being returned would be fully forgiven once you could get them in
Jul 17,6:44 PM
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OK, thanks. Got what I needed. Yet, my old account is still not working. Can't troubleshoot or access my DVR options, etc.
Jul 17,6:44 PM
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Unable to retrieve account information. Error Code: NO_ACCOUNTReference ID: 679LP-EYHU6-9492K-S2LBS-3CBP4
Jul 17,6:45 PM
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Apologies for the issue, but I can now get you now over to a tech specialist to help troubleshoot the My Account and service issue
Jul 17,6:45 PM
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If you have no billing questions for me, would the transfer be okay?
Jul 17,6:46 PM
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OK
Jul 17,6:46 PM
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Thank you and please hold for just a moment and I will get you over to a specialist
Jul 17,6:46 PM
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There may be a wait time due to high chat volumes so please bear with us as I transfer you through, but thank you for being the best part of Spectrum and have a great rest of your day!
You are being transferred to another agent. An agent should reply within 2 minutes.
You are now connected to Jasmine E
Jul 17,6:46 PM
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Hello, my name is Jasmine E. How may I be of assistance today?
Jul 17,6:47 PM
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No information is showing up on my account when I log in.
Jul 17,6:47 PM
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Unable to retrieve account information. Error Code: NO_ACCOUNTReference ID: 679LP-EYHU6-9492K-S2LBS-3CBP4
Jul 17,6:48 PM
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Actually both of my accounts are showing this.
Jul 17,6:49 PM
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Oh no that isn't good, I understand. Can you please provide the full service address?
Jul 17,6:49 PM
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First account is xxx
Jul 17,6:51 PM
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Hello?
Jul 17,6:52 PM
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Yes i am here
Jul 17,6:52 PM
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Waiting on the other account address.
Jul 17,6:52 PM
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You didn't ask
Jul 17,6:52 PM
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Xxxx
Jul 17,6:52 PM
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Can we move this along? I have spent way too much time on this.
Jul 17,6:53 PM
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Unable to retrieve account information. Error Code: NO_ACCOUNT Reference ID: MZHQF-STYYS-6PU69-8D6CR-D7WAL
We're sorry it's taking longer than expected to reply. Your agent will respond shortly.
Jul 17,6:56 PM
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Hello?
Jul 17,6:58 PM
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Helllooooo?
Jul 17,7:00 PM
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Are you going to help me?
Jul 17,7:01 PM
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Thank you
Jul 17,7:01 PM
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I am here
Jul 17,7:01 PM
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Just a moment
Jul 17,7:02 PM
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When are you going to service my accounts? You are helping other people and I need help now. I have been on this chat over 30 minutes.
Ul 17,7:05 PM
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The online account errors that you are seeing seem to meant the online account is unavailable at this time. This could be cause due to updates. I recommend waiting a few hours clearing cache and cookies and then try logging in
Jul 17,7:06 PM
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That's it? I waited this long for a stock answer?
Jul 17,7:07 PM
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Have anyone who can speak proper English?
Jul 17,7:07 PM
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I want to speak with a supervisor.
Jul 17,7:02 PM
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When are you going to service my accounts? You are helping other people and I need help now. I have been on this chat over 30 minutes.