So, the first thing I was to say about this company is that a contract isn't a contract. Comcast/Xfinity will find ways to raise the prices regardless of what they tell you when you're inside of a contract. Rates have been raised twice while I've been in this current contract, and they merely justify everything single thing. Oh, you're paying for a nation-wide sports package... but I don't even subscribe to a sports package. Oh, we raised the cost of your boxes... but, wasn't that part of the contract? Oh, we raised the taxes... really? You're not the government; how are you justifying that? So, I fume, tell them they are crooks, look around for another company and they're all just as bad, if not worse.
The crux of this review is about what happened the other day when I called to see what X1 was all about. I told the guy I was talking to that I am on a fixed-income, and if it's going to cost more than what I'm paying now, I don't want it. He says, "No, no, it won't cost you a thing to upgrade, and will even cost you less money per month. You want to save some money, don't you?" I said of course I do. Again, he tells me I won't have to pay a thing, and will pay at least $10 less per month for everything. He places the order, and I ask him to send me an email describing the transaction. He agrees to this. So, I get the email, and I didn't notice the bottom-line at first. The equipment arrived in like 2 days, I open up the boxes and can't find the second receiver. So, I call Comcast again and say that the 2nd box didn't show up. I then notice that my current equipment had tie-wraps around the cables of the DVR, so I ask them to send a technician over to install this professionally, because I don't want cables hanging out all over the place. They schedule the technician for the next day (last Saturday, 11/12/16. I also ask the rep what kind of box I should've received, and she says an X1-XIAO box. So, I tell her to get the technician to bring one to install in the other room. She says okay. I'm supposed to get a call from the so-called tech an hour before arrival, which I never got. The hour he was supposed to arrive was between 5-7pm. I get caught up and need to go to the store real quick, so I leave a note on the door telling them if they managed to get through the gate, I'll be right back. While I'm at the store, he calls and says he is by my door, and I tell him I'll be there in 5 minutes. I get here, and the first thing I notice is that he has no tools, no box, no nothing... just some measuring thing on his shoulder. He comes in and asks me if I'm having an Internet problem. I'm like, "WHAT? You're here to install equipment... what is on my TV-stand and he's supposed to have an X1-XIAO box for my bedroom." He starts stuttering, and I'm getting upset. I ask him why dispatch never tells them why they are really going to someone's house, because this has happened numerous times with Comcast? He has no answer, gets on the phone and goes outside. Comes back in and starts stuttering again... says this will take time. I said, "Yes it will... but, it's not my fault dispatch didn't tell you why you were coming here!" I also show him that I received 2 boxes, but one of the cable boxes is missing. He looks, pulls out this tiny box and says this is the 2nd cable box. I then ask him what it was, because I was supposed to get a box that will allow me to record 1 show and be able to playback recordings from the main DVR to the 2nd one. He says, yes, the little tiny box can do that. Then he says, but if there's no splitter out in the box outside, the cable box won't work. I ask him if he can go check outside and see if the splitter exists. He says it's too dark. I ask if he has a flashlight... what do you mean it's too dark... you guys don't work at night? He gets another call on his phone and ignores my question. I then point out that my cables are all stuffed inside a pole that my TV is attached to, and the cables to the old box need to be taken away, the new ones installed, wrapped up in new tie-wraps and put back through the pole. He refuses to even look at what I'm talking about by standing still and not looking behind the television AT ALL. He finally says he can't do the job today, and I'll have to reschedule the appointment. Now, I'm really annoyed, but holding my tongue. He tries to force me onto a particular day while I'm looking at my schedule, and it got so convoluted and confusing that I just say, yeah okay; knowing I would call someone at Comcast immediately after he left. It was obvious that this guy was either lazy, or just lazy. He then tells me that I can do the install myself with the same cables except for the one that plugs into the wall. I'm looking at him like, "Are you stupid? The power cable to my current box is tie-wrapped together, going through a hole in the pole and out another hole in the pole. I'm getting pissed. I see he looks like he's got ants in his pants. He leaves, I go run another errand, come back try to call Comcast. Their phone voicemail thing kept sending me in a loop and refused to connect me with an agent... kept talking about Video Demand being offline and would send me back to the main menu... over and over. I decide to get online for a little chat. Tired of talking to people on the phone, because it's all so obvious that everybody lies over the phone nowadays. I also read the 3rd email I receive from Comcast with a cost not even close to what the guy who placed the order said. The other 2 emails weren't, either, but the last one was higher than the first 2. I have an equipment protection plan... if that idiot who showed up charged me for showing up and doing nothing. Now, I'm livid. Good thing I wasn't talking on the phone, or I would be cursing someone out.
I tell him about the tech. He apologizes. Says he will escalate the business about the tech who showed up. He says that was unacceptable; I agree. Then, I ask about the emails. He says he will explain the charges. I tell him I don't care what he explains... it's not what the guy who placed the order said, and they need to fix it like NOW. He goes away for a bit, comes back and says we will take care of this, but someone will call you tomorrow. I'm typing like crazy all sorts of things about this $#*!ty service, the lies the guy who placed the order told, etc. He says, "I know it can be frustrating when someone tells you wrong promises." I type no, that was not a wrong promise, it was a lie, and if this bill stands, I'm unhooking everything, switch back to my old service, and be done with this. He says, no, someone will call you. I ask is someone really going to call me on a Sunday? He says yes. Another lie. He offers to credit me $20 for my trouble. What a joke. I give him my cell phone number instead of my landline, and nobody calls me on Sunday. So, now I'm thinking I should just put everything back the way it was, take this equipment to the store, and make them put everything back if they can't honor what the guy who placed my order did. Of course, my new service is activated, and my old equipment probably won't even work until I get them to manually switch back to my old plan. I am so sick of Xfinity/Comcast. The only reason I haven't changed is because aside from absolutely horrible customer service, it is reliable, other services don't have the channel line-up I like, with decent Internet speed & landline. AT&T tried me, but they blew sunshine up my butt too, so I canceled that order before they came to install it. Direct TV prices are ridiculous. Haven't checked other providers, yet, but I bet they can't come close to all 3 services I pay for & reliability. Oh, the other one I was going to check on was Charter.
But, I hope they are monitoring this site, because this is just horrible bull$#*!! I asked the guy during chat why would the first guy lie when I told him I didn't want any of this if it would cost me more per month or cost to upgrade? Just why? Of course, he couldn't answer; nobody ever gives their last name or a phone extension to call them back, so we get screwed over, get our time wasted, and get frustrated beyond belief! I have saved 2 chat sessions during this into Word documents, because I had a feeling the first person I chatted with wasn't telling the truth when he said an option would appear to save the chat and I didn't want to waste a bunch of paper printing everything that was said. Of course there was no option to save the chat after the session ended (for crying out loud they lie)! If you don't have Xfinity/Comcast, do NOT get this service; they have the worst customer service ever known to man!