TERRIBLE SERVICE! They do not stand behind their guaranteed fit claim. They require to find your own suit tailor, drive whatever it takes to find that tailor, and then have the suit repaired at your own cost. They agreed to reimburse me 25% of the cost to get the suit to fit me. I rolled it back up and sent it in the mail back to China where it came from! BUYER BEWARE. IF YOU BUY FROM HERE AND GET SCAMMED LIKE I DID IT IS ON YOU... I WARNED YOU!

I trusted Hockerty as the partner for my wedding ordering my suit with them. It was a 3 pieces linen suit for a summer wedding. Quality: I honestly was expecting a higher fabric standard. Same comment for the Shirt added to the order to match the outfit. Light linen fabric yes, but low consistency. Fitting Issues: First time I received the garments, it was really disappointing. The 3 pieces and the shirt were fitting very wide. Tailor I sent the garments to, was trying to get it fixed but at some point we agreed that it wont fit well. Far away from the perfect fit moto from Hockerty motto. Support quickly and efficiently jumped into it and were kindly enough to propose a remake of the unfitting parts. I took the measurements again double, triple checking that those were the right ones. Hockety asked my for additional measurements compared to he initial suit. What initially was a positive experience turned out again into another disappointing situation when I received the remake. Initial suit and remake were pretty much exactly alike. I run out of time and I had to make the tough decision, from a personal and financial point of view, to buy a new suit for my wedding this time in a local store to avoid this kind of issues and disappointments. Support jump into it once again but the options proposed were mainly the same involving taking measurements again or measure a trouser that fit you well and share that with them. After rejecting that, they offer the possibility to keep the remake as it was or a 20% store credit of the original order value for future purchases. None of them worked for me as: 1) I didn't have time enough to remake it before the wedding
2) It was a summer wedding
3) I had to buy a proper suit for my wedding in a local store
4) I wasn't prepared to go through the same process again
5) At least in my specific case, the manufacturing process (including the remake) they have in place, didn't work To be 100% honest here, I have to say that the support team they have was very responsive and empathic with the situation. Same with the local tailors, specially the ones I sent the suit to for adjustments, were really friendly, professional and efficient. To conclude, I ended up with no suit for my wedding and with some garments that are far away from the perfect fit promised. In my personal experience and opinion, Hockerty didn't work. Let me down for an important date and cant trust in their manufacturing process anymore. There are probably a few improvement areas if they want to really compete and be a real alternative to local stores. For weddings, casual or any type of occasion. My final recommendation for people in the same situation, is that first check local store options to avoid going through all this bad experience.

Ordered multiple blazers, but 1 did not fit well & looked cheap. I wasn't seeking a refund, but they refused to exchange the item. These blazers aren't 100% tailor made, there's no measurements or digital scanning. Very poor customer service, would not recommend making the same mistake I did.

I ordered two shirts. One fit as expected, the other, a linen shirt, shrink an astonishing amount. The customer service people denied that the shrinking occurred and would not give me credit or remake the shirt. I'm glad that I just ordered the two as a test.

I ordered a suit for a wedding. While at the wedding, the trousers split down the side seam (see photo). I tried to carry on through the wedding but the split got progressively worse until I simply had to leave early out of utter embarrassment. I am deeply disappointed in the quality of the craftsmanship and in the lack of accountability on the part of the company.

To rectify the problem I was offered free tailoring/mending, however this would not only be a temporary fix to an already poor quality product, but it would also lead to other issues (i.e. One leg being tighter than the other). I was also offered a new set of trousers, but I would first have to send the old trousers back at my own expense.

I am tremendously disappointed. There is no way I would order from Hockerty again, nor would I ever recommend this business to anyone else.

Basically, they will not stand by their products. I had some good experiences and was becoming a regular customer. Then, over ONE item that they would not stand behind our relationship is now over. I'm pretty sure the law requires them to offer a refund for sub par item, but whatever. They just want to bicker and fight and write 100s of emails (days apart). So, no more Hockerty for me. The hassle is not worth it.

This company is ridiculous. I ordered a shirt from them. Well over a month later it arrives from china. DHL wants more than the original cost of the shirt in unpaid shipping charges before they will deliver it. That's after I paid $15 for shipping.

Avoid this like the plague

I recently purchased a Hockerty sport coat. The fabric looks worn & abraded. Theads hang loosely from the fabric. The breast pocket was not fully sewn. I am disgusted by this purchase. It is poorly made. The package it came in was more impressive than the purchase garment.

Terrible idea. Buying tailor-made clothing online is non-sense. Don't make the same mistake I and others did. The only good thing about Hockerty (ex-Tailor4Less) is their website. Don't buy from them. Their business should be illegal. They refuse to give back the money unlawfully, while their clothes are sold as "tailor-made" but in fact they aren't the right size, nor the right measurements. On their website they told me the expenses to fix the clothes were on them, before the purchase. After the purchase, only 25% is on them. False advertising is what this is.
Hockerty = poverty
Sumissura = submission
They want men's pocket empty and women submissive.

I suppose it's mainly my fault for failing to do due diligence on this. Anyway for your benefit here goes: (1) the waistcoat I ordered was comically ill-fitting, (2) there are no refunds, (3) the material is coarse and stiff, (4) the customer service is tone deaf and (5) they'll try and force you into a replacement, making you pay to send back the garment they botched. Once they take your money, you're caught with no recourse.

As you can see from the photos, the waistcoat they made covers most of my zipper, covers half of my pockets, and falls all the way to my back pocket. One wonders why they bothered taking measurements. It would have fit better if they had standard off the rack sizes. The worst waistcoat I have ever received.

In no way does Hockerty deliver on its promise of convenience and quality. Terribly constructed clothes. A convoluted complaint resolution system, which seems designed to make you give up and take the loss of whatever you paid for their ill-fitting clothes. Don't throw your money away. Go to Indochino instead.

If I could give a 0 star rating, I would. My suit came 4 weeks late and was not sized correctly at all. That in and of itself is bad, but the experience since then has been even worse. Can't talk to a human, can't navigate the website to file a "support ticket", only am being redirected in loops by bots with smiley faces.

Ordered a custom suit for an event and was delivered the cheapest quality items I've ever seen (velcro attachments and measurements 6+ inches off to the point I was wondering if I was delivered someone else's suit) and when going through the adjustment process was not given a solution to have it altered adequately or returned. All sales are final according to hockerty and their products are absolute trash. Save yourself some money and either go in person to a shop or order from Proper Cloth which has been the complete opposite experience. I'll never buy a thing on hockerty again.

Endless excuses, terrible customer service that's only on email. Terrible response when you do get one. I ordered a suit for my wedding in plenty of time and they still have not delivered it. Totally refuse to give me a refund. I have had to raise a dispute with my card company. Avoid them and save your money.

Do yourself a favor and don't buy anything from these guys. It is absolute garbage. If you could see it before you buy it you wouldn't want it at any price. That's why their is no way to return it. They know you paid 20x what it is worth.

Not only did they promise bespoke goods to my door in 21 days and fail miserably they never bothered to inform me of delays, ignored emails, have tried to avoid responsibility and lied along the way. I recommend that Canadians stay away from this business. Spend your money where they care about customers and treat you with the respect and care you deserve.

I ordered two suits requesting a Wide Peak Lapel using the standard drop down menu off of hockerty website. Something totally different came in. A suit lapel can not be changed. The company offered me 20% off on another suit and had the nerve to tell me to email them with more precise measurements. I used the basic menu off their site when it ask what type of lapels you want and what size.

Stay away from this company. The suits even came in totally off with the sizing and measurements with both suits fitting different and had the same material. Do not get your money stolen try a different site.

I ordered a suit 10.05 for my wedding which is 25.06. I'm still waiting for an order. After the first response the customer service assured me that I would receive the tracking code by the end of last week, but of course none of that, the customer service's second response was that my suit was on its way to Barcelona to arrive Thursday or Friday and then send immediately for Germany, and I say there is no theoretical chance that it will reach 23.06, since 24.06 I am going on a trip.