Hockerty has a consumer rating of 2.95 stars from 201 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Hockerty most frequently mention customer service, poor quality and credit card problems. Hockerty ranks 7th among Suits sites.
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So I had a little bit of a struggle at first-the vest I ordered was way too tight but beautifully made, so I reached out to Hockerty via email and they replied immediately and walked me through the entire process of returning my garment and taking new measurements (add a few extra inches on top of your custom fit measurements). They remade and sent my new vest at no additional cost and I received the vest in 2 weeks! Give Hockerty a try you will be very happy.See positive reviews
They sent me the WRONG COLOR suit and told me they do not do refunds even when they make the error. Nothing like a navy blue suit instead of a black $#*! for your wedding day. Do not buy anything from this company. Cheap quality, terrible customer service, and ridiculous no return policy. Save yourself money and aggravation. Run, don't walk, to a store or go to a different website. Stay always from these THIEVESSee critical reviews
Tip for consumers:
A tip for others would be to stay away.
I ended up using none of the products. If they by some act of God they remake my entire order and don't screw it up again, then I will end up using the clothes.
Tip for consumers:
Use it if you want poor shirts and to be ripped off
Tshirt and shirts trailored service
Don't order from this company if you are looking for a quality product. If, on the other hand, you are looking for poor quality fabric, shoddy tailoring, poor customer service and a high price, by all means, order from this company.
Our delivery time is currently 2 weeks from the moment of online payment to home delivery. We need at least 15 days to tailor and deliver an order matching our standards. It is thus unfortunately impossible to reduce the delivery delay, even against compensation, we already are the fastest in market.
We have a Post-selling policy that allows us to refund for alterations (depending on the problem and garment involved) and also, if there is any production problem, we can make a second shipping of the product. Due to the fact that every product is 100% individually custom-tailored and handcrafted just for you, we do not refund the total amount of the order in any case. This is standard practice for custom-tailored products as there is no resale value. Check our perfect fit guarantee here: https://www.hockerty.com/en-us/info/perfect-fit/
They gave me a piece of card in my delivery which clearly explains the care and washing procedures.
Design men custom suits and shirts and enjoy 2 weeks free shipping. Unlimited personalization options & a wide range of fabrics. Order now