Never again. Made to measure shoes... not. Absolutely nowhere near the size I requested. I measured my feet accurately... have 5 pairs from other providers... all perfect 7s. These were at least a 9. They came a few weeks late. No refund available. Offered a voucher for 25% of the full price as reimbursement... or a remake. The remake takes a month. I work away from home, meaning that even if they do fit... it will have taken 6 months for me to wear the shoes from ordering them. Advise anyone you k ow not to use them. Glamorous advertising... p.ss poor delivery.

I ordered a wool suit from Tailor4Less, now called Hockerty, in April 2017. On Nov. 17,2017, as I was sitting down at the breakfast table, the fabric of the trousers split at the seat.The material was of such poor quality it did not last 7 months! I asked the company to replace the trousers, but they refused, saying it was beyond the 30 day period they have for any replacements. They asked me to pay for another pair of trousers with a "discount".
If this were a New Zealand company, they would have been bound by our Consumer Guarantee law to issue a full refund or replacement. This company is using its offshore location to get away with ignoring their responsibility to customers. Very poor attitude. I will never buy from them again.

Honestly, do yourself a favour and use any other site. I lost so much time and money dealing with T4L, enough that I eventually gave up trying after 6 months and almost a thousand dollars (this is what they want). I went and tried out a couple of competitors. Both competitors were infinitely better.

Here is my one piece of advice, choose an online Tailor that has a Tailor who you can see in person, that way they will do all the work and ensure a correct fit quickly and you will not be out of pocket f adjustments are required.

I received the suit and it looks like a $60 suit. It is literally too embarrassing to even wear. I just looked up their return policy (there are no returns). They could charge a 50% restock and I would still return it. It is that ugly of a suit. Well, I wasted $270 on the suit and I am positive had I found this on a rack somewhere it would have been less than $100. It is really poor quality fabric and design is ugly too.

Terrible suit unfit to wear from the moment it was received (which they shipped a 3 piece suit similarly to how you would ship a bath towel folded). There were numerous wrinkles that a dry cleaner and steamer couldn't get out. The material was scratched from the get go and looked like a cat was let loose on it. I would warn everyone to stay away from Hockerty and use a brand like Indochino or others with physical locations. I am considering donating it to charity before wearing it out a single time but hesitate because If I wouldn't wear it why should I force someone less fortunate to.

FIrst, delay were longer than planed but the delivery was on time regarding the dead line I had.
Then the shirt were to large regarding the size I ordered.
But I did some retouch on a specific shop and now there are perfect. Hockerty gave me back some money. Not the full one, but 25% of my price order.
That I don't find really fair because we have to pay again whereas the mistake is not on our side...
But now, as everything is fixed, we can enjoy shirt with good quality and I appreciated the customer service reactivity.

I ordered boots at £185 and one boot had a nail into the soul of the boot so when you put you foot in it cuts your foot. Unbelievable?.
The other boot has a tab where you hold to pull the boot on and that ripped with one pull.
The whole concept of this company is workmanship and this is not my experience. The company's returns policy is terrible. Basically you go to a cobbler and get it fixed. Unbelievable. No reply on emails so how do you resolve?.
Do not buy from this site.

Horrible quality and customer service. I ordered the "highest quality," most expensive wool for my suit and got a thin/transparent wrinkled piece of garbage that attracts lint and hair like crazy. I could deal with that since I did not order a sample before I made my purchase. The tailoring on the other hand made these items unwearable. The zipper was sewn on crooked, the seams were bunched up, the buttons are non-functional, the blazer was dirty, and they didn't even bother cutting all the threads off!
They refused to give me a refund, only 20% of the value to spend on their website. Why would I want to spend more money on their junk? On top of that you have to pay for the shipping back if you want them to fix it. Also, they lied to my credit card company when I opened a dispute. You can buy a better quality suit at H&M or Forever 21. Just spend the money on a good quality suit elsewhere and have it tailored. You will regret this purchase as I did. AVOID this fraudulent company!

Terrible fabric and poor quality control. I received a jacket with comically long sleeves. Their solution find a tailor have them fix it. Have the tailor fill out a form and get a partial refund. Save your time and money. Find a tailor that stands by their work.

As long as I ordered the service seems okay, but after part of the ordered garments arrived (pants of the suit and extra pants did not arrive and suit jacket has some quality issues) their services stoped immediately. All I get is advertisement and emails that I should get more people to buy at Hockerty, which I obviously will not. Hardly every write reviews but unfortunately they deserve it. Don't do what I did and ignore reviews like this over the few happy one's who did get what they asked for (if the reviews are real).
Wish that I could add a photo of the pants but than I would have to actually receive them

I have ordered a dress shirt and pant to try out what Hockerty has to offer. I went through their measuring process, took great care and spent a lot of time ensuring the measurements were accurate. The garments came back after about 3 weeks and they didn't fit (too tight). They asked to send them pictures, which I obliged, and they remade the garments. Still too tight. At this point I realized it was a real waste of time and asked for a refund. After about 2 weeks they mentioned that their team of professionals looked at my photos and decided that the garments fit me perfectly. Well now, that was a surprise as I couldn't bend to tie my shoe laces, or sit with the pants. They did become very confrontational and condescending in their replies towards the end. Overall, a really bad experience and would not recommend.

Excellent! Excellent!
After giving up on buying an off-the-shelf suit, I saw the Hockerty website. I must say that I was highly impressed with the website and their instruction on how to take measures and customize the suit. It really looks like they know the business, and doing the utmost for the customer to customize his suits.
I ordered a suit and started counting the days to get it. During that time I read several negative reviews about the company, which I must say, made me feel worried.
However, after 2 weeks, the suit was shipped, and I tracked its way to me. It took another week for the suit to arrive, and it was GREAT!
The suit was perfect, exactly as I ordered, and it felt so good to wear it. The fabric is of good quality, and the workmanship is perfect.
I'm on my way now to order two more suits.

Utter and complete garbage. The fabric sample that we received and ordered is not the same fabric that the suit is made in. Unfortunately, they have a strict no refund policy, only reimbursement for alterations, up to 25% of the cost of the suit. Obviously no amount of alterations will make this fabric the thinner one we need for our warm climate wedding. Let's not even talk about the fit of the suit, it's god-awful, even though we went to a tailor for measurements. Do yourself a favor and don't gamble your money away, the entire garment and "customer service" is an embarrassing mess. Treat yourself and run far from Hockerty!

Ordered a garment from them and overall I liked it but it was totally the wrong size despite my measurements being exact. They state that you can either have a garment remade or they'll pay for tailoring but this is misleading. I asked them to remake the garment since it wasn't my fault but they refused and told me to go to a tailor. Strange, since it should be up to me as to how I rectify the situation. I sent them the tailor's invoice but they would only refund a portion, which is not clearly communicated on their website. Horrible customer service. Will not be using them again.