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Here’s what consumers have asked with answers from Hockerty staff and previous consumers.
Don't order from this company if you are looking for a quality product. If, on the other hand, you are looking for poor quality fabric, shoddy tailoring, poor customer service and a high price, by all means, order from this company.
Our delivery time is currently 2 weeks from the moment of online payment to home delivery. We need at least 15 days to tailor and deliver an order matching our standards. It is thus unfortunately impossible to reduce the delivery delay, even against compensation, we already are the fastest in market.
We have a Post-selling policy that allows us to refund for alterations (depending on the problem and garment involved) and also, if there is any production problem, we can make a second shipping of the product. Due to the fact that every product is 100% individually custom-tailored and handcrafted just for you, we do not refund the total amount of the order in any case. This is standard practice for custom-tailored products as there is no resale value. Check our perfect fit guarantee here: https://www.hockerty.com/en-us/info/perfect-fit/
They gave me a piece of card in my delivery which clearly explains the care and washing procedures.
