I ordered a suit 10.05 for my wedding which is 25.06. I'm still waiting for an order. After the first response the customer service assured me that I would receive the tracking code by the end of last week, but of course none of that, the customer service's second response was that my suit was on its way to Barcelona to arrive Thursday or Friday and then send immediately for Germany, and I say there is no theoretical chance that it will reach 23.06, since 24.06 I am going on a trip.

What you order isn't what you get.

Using the configurator was great. Really detailed and easy to use. I felt quite excited selecting exactly what I wanted. I spent time pouring over materials and designs. I had a clear vision of what to expect.

Immediately upon delivery I realised they had sent me the wrong suit. The material and colour a long way off that I had ordered. The jacket fit, the trousers didn't and the quality was really poor, so I knew they had just sent me the wrong suit. A quick call to Hockerty and they would resolve - no chance.

They only want to find a way that I accept the suit I didn't order - no refunds. My point is, I ordered an apple and they have sent an orange. So trying to make something I didn't order acceptable was ridiculous.

Messages to their team Christian and Jesus were typically replied to 24hrs later and I assume by bots and the answers and the questions didn't match. They have a policy of no refunds, I get this if a change of mind. That is not my issue.

My review is to advise the risk - what you think you order and what you get are not even close. They hide behind distance selling rules and effectively give you a problem.

Avoid, its too risky. Great concept, dreadfully executed.

+ long sleeves. I have long hands and 90% of ready coats are too short for my arms
+ nice material
- a bit too narrow in chest (most likely my fault)
- does not look warm enough for Russian winter
= good quality, worth its money

Quality of fabrics and details not very impressing. I ordered a slim fit but both jacket and trousers fit quite large. The extra paid for "special" buttons was a total waste of money. They are made of plastic and you can spot they're cheap-low quality stuff from miles away.

I decided to order a pair of chinos to try the company out. Sent in leg measurements, which were confirmed by Hockerty, but the pants they sent were 2 inches short. Customer service was responsive and requested me to remeasure,. Which were the same as before. Sent me a remake of the pants, which was the right leg length but an inch shorter than the measurements for the waist. Also the belt loops in the back were not equally spaced from the center. I can use a waist expander button to get to the right length, but doubt if I'll reorder from this company based on my experience. Pluses: customer service, good quality fabric, good price for custom, reasonable delivery time. Cons: Pants measurements off both times. I'm not sure where the issue is when they have the exact measurements, but the final product is significantly mismeasured. I think the solution for me is to get good quality pants and have them altered by a local tailor. This will cost more than Hockerty however.

They did not get it right the first time. But Sergio Molina, the sales person I worked with was a real pro. He patiently pushed my order through and made sure it was done right. What arrived could not have fit better. I could go on as I am that happy with them but I won't. As the old saying goes: A picture is worth a thousand words...

I've ordered bespoke garments in the past and unless done by a professional tailor, it is near impossible to get precise measurement without an actual in person fitting. So color me impressed. They feel like they are still making their way, working out the kinks, stitching their path to perfection. But in my experience they're honest and honorable. I've three more pairs in my wish list. I can't wait to order them.

Based on this experience, I would, without hesitation, highly recommend Hockerty. Be sure to ask for Sergio Molina, he's awesome!

Do not use this site! I ordered a $500 suit, gave them all of my measurements, and it fits me like a clown suit. It is 3 sizes too big. I do not understand how they could mess it up. Also the material is paper thin, and looks cheap. It also just ships in a bag from China... Now I have to find an alternative suit for my wedding in 8 weeks. They also do not offer refunds This company is a JOKE. Do not make the same mistake I did. This company should be shut down.

I ordered shoes in May and received beautiful custom-made black leather tassels. Unfortunately, they were a size too small. There is size differentiation in European, UK, and US that must be factored in when ordering shoes from overseas, as I discovered. Mailed the shoes back to the site of origination in Spain, at my personal expense of $66.00 U.S. The shoes were returned to me a month later, after not being claimed. After several emails with the representative, repetitive picture taking, etc, and another request to mail the shoes to Switzerland this time, I decided that enough time had been devoted to this endeavor. And took the loss. I will not be using their services again. I have learned that overseas purchases can have hidden costs and create many delays in communication. It is just not worth the time and effort. Maybe it was just this company, but I am wary of repeating such a fiasco in the future.
Wary, Leonard

I bought a pair of brown leather monk strap shoes from hockerty. They turned out to be the worst shoes I ever bought in my life. They were so poorly made with fake leather. It was a disaster. Please if you go ahead and purchase a shoe from hockerty after reading this then you have only yourself to blame. My goodness what a scam these guys are

If I could give them zero stars I would. Their site said they received payment and gave me a delivery date. Two weeks past and I haven't received the item, cannot find where they charged my account, and My account says I never ordered anything even though I have a tracking number. Will not be coming back to use this company.

We had a very bad experience shopping with this store. My fiance purchased his wedding vest custom through Hockerty - paid nearly $200 for it. He ordered a vest in the color Simons which is listed online as "Dark Grey." It arrived and was a dark navy blue. It didn't match our wedding outfits at all.

He contacted them with the issue wanting the vest to be replaced in a grey color and notified them that the site has it listed incorrectly. They responded to him that he should have ordered a color swatch and have offered us no remedy at all except to buy another vest.

Now we are looking for somewhere else to buy our vest and stuck with a $200 vest that my fiance will never wear.

Placed an order almost 2 months ago, website back then and still now is promising 30 day delivery. As soon as the order was placed, then notifications came through about manufacturing delays. Not blaming Hockerty for the cause of the delay, but it's highly unethical and possibly illegal to be promoting 30 day delivery in order to get sales when they know that isn't possible. Almost 2 months later and I can't even get an ETA for when I might get my order, but their website still promises 30 day delivery.

From start to finish I cannot fault Hockerty. Entering my measurements, on the website, was really easy and the waistcoat I ordered was beautifully made and fitted very well. The fabric was also of very good quality and the finished garment was superb. I didn't have to wait too long... just under 4 weeks. I will definitely be placing more orders in the future!

Ordered a coat on March 25. It's May 26 still nothing. Takes a week or more to get response from them. Won't let me cancel. Haven't heard from them in over two weeks. Do not ever use this company. They are crooks.

Ordered a dress shirt and had it sent back for remake, no complaint there thats how it works. The problems started in the remake process. They have been surprisingly rude, unprofessional, borderline dishonest and have failed to follow through on their word regarding critical aspects of my order. At this point Im just trying to get my money back, which they claim they do not offer refunds so I have to dispute with my CC company. Maybe I was unlucky or maybe they just provide terrible service and terrible experiences for people. There are other far superior MTM companies out there that charge more but will take care of you and will fight for your future business. Hockerty will rip you off for your money today and could care less about tomorrow.

Ordered custom shirts. I entered measurements as requested by their website. Unfortunately, the size of the shirts were too small (and thus, unable to take it to a local tailor). Hockerty also makes you jump "hoops" and asks for pictures. After slow replies once you open a ticket, they will eventually offer to remake shirt. But this is the "kicker," the customer has to pay for the shipping to send the original shirts that made in the wrong size (keep in mind, it was their fault).

Besides their "Guarantee" being deceiving (they will show you the fine print where the customer is at a disadvantage), the fabric is not 100% cotton (as ordered). You can literally see through the so called "cotton" shirt.

Therefore, do yourself a favor, research other competitors that will customize your clothing accordingly (there are many). Hockery is a total scam!

I had a raincoat made by Hockerty, and just followed the internet instructions on the measurements to be taken. Then, in what seemed like no time, it arrives. It looks great, and even the tailor that adjusts my suits (from a different tailor) said, 'well that's nicely made'. He's a perfectionist - so praise comes rarely.

I'd wanted to have the tailor to adjust the buttons' position slightly - no longer being Adonis, well actually never having been Adonis, it was necessary. Hockerty immediately agreed to cover the modest cost under their guarantee scheme. Have I been paid anything for this review, no definitely not, would I buy another coat from Hockerty - sure, absolutely. Would I go back to off-the-peg coats, certainly not.