Yelp

I was cold-called by Yelp and sold on the idea that their lead impressions would generate meaningful business leads. I was reassured that even though Yelp has many residential users, they could specifically target business-to-business (B2B) customers. This turned out to be completely untrue. I gave it a shot—shame on me. I received a total of five leads, all of which were residential customers. I called to express my dissatisfaction and was told that my profile wasn't properly set up to target B2B. Robbie, the agent, made changes and extended a promotion for increased impressions, assuring me this would generate better results. After the changes, I received two additional leads (part of the five), and again, all were residential. I called back, got Robbie again, and told him I wanted to cancel. He launched into a retention script, but I made it clear I was done. He processed the cancellation, but informed me I'd still be charged for the first half of the month since I was canceling mid-cycle. This is egregious to me—I've spent hundreds of dollars with zero results. Robbie told me he would send a form to request a refund, but I neither have the time nor the desire to navigate bureaucratic purgatory. Instead, I emailed the CEO directly at Jeremy. It's been two days with no response. While I understand how busy a CEO can be, a dissatisfied paying customer should be a top priority. If you're a business owner targeting other businesses, do not be hustled into using Yelp.

After being on this site for 10 years, I'm not posting anymore. I see some people say it's not what it used to be. Last week, I wrote a review on a local plant nursery. It was honest and thorough, and at first it appeared under "newest". But today it is in the "not recommended" pile at the bottom for "violating terms of service". I don't know what I did wrong. I know it's not just me that ends up there, but the worst part is there are no icons for things like "helpful" or "thank you". So even if someone read it and wanted to say thank you, they can't. My profile isn't clickable either, so people can't see other reviews I wrote. What on earth is the point of a review site if everyone's reviews don't get counted? I'm aware there's bogus reviews out there, and I know companies can't pay to have negative reviews removed. Yet the overall rating should include all reviews. I don't know if people know to scroll to the bottom to see other reviews "not recommended" they might find helpful. I wasted my time for nothing. Google seems to be more accepting; my reviews stay put so far.

If you even go into Yelp website they will call you 10 times a day and reps are rude and continue to call and harrass us if we hang up on them. It will not allow you to cancel or shut down your page. I have tried for YEARS. I will NEVER do business with Yelp. EVER.

Yelp controls the positive and negative reviews. The put many pistive reviews hidden under Not Recommended Reviews. How they get away with this is uncomprehendable..

Bad review poor performance
Avoid yelp
Scams
Very bad avoid yelp altogether
Avoid yelp
They give false reviews so you have to pay to take them down.fraud.

Yelp takes down hard earned reviews they claim it's there AI software they have no control over. You will get way better results from nextdoor.com and other social media groups so don't waste your time with this

Honda dealership in Enterprise Al. Great disparity in treatment according to Race. Chocolate women seem to have to wait twice as long as others. We are dealt with dishonestly, told the most outrageous lies. My truck was damaged and painted over and I was never told. I was Never told! When I asked what happened I was told "that is overcast paint". However, there are clear paint brush marks on the truck, They tell one lie after the other. They act as though you are suppose to accept this type of treatment because you are of a different race. Chocolate people Beware Nothing good at this dealership! Don't stop there! Best to keep it Moving!

Team of people writing fake bad reviews for businesses so that their sales team can approach and onboard for ridiculous fees to contest these same reviews. ABSOLUTE SCAM

The yelp sales agent wanted to show me what my page would look like, but the only way he could demonstrate that was to get my credit card information, but that I would not be billed until I agreed.
I told him that I do not want to start the yelp page any time soon, but would consider it when I have the money.
He also threw in a $300 credit.
2 weeks later I get a bill.
I called to cancel the subscription, but it seems the 1st idiot made 2 yelp pages for my business. One got cancelled, but the other wasn't.
Then I started getting spam calls from web developers asking to improve my yelp page. I told them my yelp page was cancelled, and they said it was still active.
I logged into yelp and found the page.
WTF?
So I'm getting bills from yelp.
I'm now on a call with the 4th yelp agent hoping to resolve this BS.
Do not subscribe to this service.
You pay for every click,and with the millions of people surfing the net, you're going to get massivebills for net surfing

This mother $#*!ers are nothing but thieves, just as bad ad India's $#*!es. They will ruin your business if you
Do not oay tjem. $#*! you Yelp!

When I went to make an account, they provided a message about how there is misinformation circulating about businesses paying Yelp for removing negative reviews. I then submitted my horrible experience at the dealership and waited for it to show. Instead, Yelp blocked my review and terminated my account. No cursing in the review, nothing nsfw. No explanation. Just trying to tell folks about dishonest mechanics, and suddenly my account is gone, and Yelp spreading more gospel about how unshakable their ethics are.

First of all, we are receiving jobs from the leads, we set a minimal amount of advertising dollars on this.
Secondly, they do not help our company grow or flourish due to their AI review software and their new platform of Nearby Jobs. We have had so many of our reviews moved to not recommended, in 2 years we only have 14 reviews on yelp but 152 on Google(we pay no money on Google and we receive free leads). Now they have added a section called Nearby Jobs that we have to pay extra to correspond to the leads, when the leads are just down the street from us. The Yelp sales people try to BS you and say that is to fill days that you may want to fill in a job with, my question is why are they just not normal leads, who and how is it decided that they are Nearby Jobs that we have to pay extra for. WE HAVE NEVER GOTTEN A JOB OFF OF IT EITHER.

Funny how my 16,5 star reviews are "Hidden" and only two bad reviews (totally false incidentally) are up. I guess there are no algorithms to weed out those reviewers who are untruthful in their review but if a client is truthful about their excellent experience Yelp has algorithms to weed those out. Think this has anything to do with the fact I won't pay to advertise with them? They won't let anyone remove their page from their site. Is that even legal?

How do we get a platform like this removed? Not only does it force you to put in all these extra characters in your review leaving it not genuine, but having to go to the criteria of what they want. This platform is just trash. It likes to circle around the negative comments more so than the positive comments keep that in mind. Remove yelp!

Yelp allows reviews that call out minors by name in harassing reviews, they allow an alias to be used and the same exact review to be placed week after week. The reviews have no basis in fact and the business has no recourse. To top it off, once some one places a review, their sales force harasses the hell out of the business for expensive advertising. Yelp seems to encourage the bad reviews and hides any good reviews. Why would any business advertise on yelp when yelp seems to thrive on dishonest and allows false information, bullying and harassment?

Yelp is probably 1 of the Most Dishonest Companies in AMERICA. They Pretend to Be a Simple place to Leave a Review for a Business. But their REAL Business Plan is to Sell Advertising & Blackmail Business to Do So. We had 2 Salesmen in Suits come in to Our Business And Ask Us to Advertise. They Informed Us they HAd a Deal where Nobody will See Any Bad Reviews on US. Yep they Really Said that. ForOnly $2,000 & a monthly Maintenance Fee They Will Hide or Deleted Most Negative Reviews! My Boss told them that Was dishonest & went against Everything a Biz like that is supposed to Stand for. He told them To F-Off & Go Jump in a Lake. After about a Week most of Our Good Reviews Disappeared & anything Less than Perfect No Matter it was 10 years old was Pushed to the Top. There are MANY Class Action Suits & Investigations of Alleged Unfair Business Practices by Yelp. A little while Later My Dentist told Me they did the Same Thing to Him! I hope they BURN IN HELL

They behave as big brogther like the rest of those who have some static rigid guidelines without attempting to understand anything about the review posted on their site. They simply remove your post and that is it without attempting to discuss anything with the one who posted it.
Do not waste your time reviewing businesses at their site nor accept their reviews as genuine representation of their clients. In my opinion, they cator to businesses not to consummers.

I had an add posted on yelp. They charged me 2 weeks early. I then called and canceled my add. They told me they would refund me, which has never happened. Then again March 1st They charged me again after I had canceled the account. The guy I spoke with at customer service was very rude. He told me they charge your account when they need to. I have been trying to get intouch with them and the number keeps telling me they are closed. The phone number says they are open till 9 pm. It is now 5:30 pm and the phone has said closed since 10 this morning. I will never use this company again. Oh and they will not remove my cc from the account.

Yelp saleswoman, Ashley Reyes, sold my small RE biz a Yelp ad campaign and said the phone would ring. After a month and $650+ the only calls were from Yelp competitors trying to sell us more advertising. The 'credit' she promised never materialized. They completely max out your ad budget each month and add junk fees. See pictures. The topper is charging $29 per click! Of course the support rep says 'it's priced like gas and varies'. That's convenient. You are better off burning your money. Yelp is a complete rip off.

I've gotten a lot of clients with good reviews for free.
Yelp started calling constantly and bothering me to try their "FREE" promo,

After I repetitively said no, the rep said it would be free $500 in ads for one month! "Just try it!"
I finally gave in so they'd stop calling.

After the first month, I tried cancelling but it was nearly impossible. Contacting then through phone or email was a nightmare. I ended up paying over $600 in ads because I had to put in a couple disputes with my credit card company to remove them! What a tremendous hassle.
And can't even leave a Yelp review for Yelp lol