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Michigan
1 review
1 helpful vote
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Despite having purchased a great deal in the past, it is clear they are too big for their britches. I ordered gifts this year on December 6 and here a month later they are still not here, the worst part is I talked or chatted to at least 10 different "customer dis- service" people and no one would answer questions or help. One just kept saying what great gifts these were -- well they were terrible because none of them were here. I ordered similar products via Amazon, they are every bit as good, less money and got customized and to my house in less than a week. Never again, don't do it, you will regret it. I certainly did

Date of experience: January 3, 2022
Minnesota
1 review
2 helpful votes
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Yelp can't be trusted.
December 26, 2018

This company has continuously tried to extort my families small business into paying "to have our reviews fixed". We have plenty of 5 star reviews that will never see the light of day simply because we can't afford their services. I truly wish this company would stop operating unethically. They are causing much harm to businesses owners across the US.

Date of experience: December 26, 2018
California
1 review
1 helpful vote
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I've gotten a lot of clients with good reviews for free.
Yelp started calling constantly and bothering me to try their "FREE" promo,

After I repetitively said no, the rep said it would be free $500 in ads for one month! "Just try it!"
I finally gave in so they'd stop calling.

After the first month, I tried cancelling but it was nearly impossible. Contacting then through phone or email was a nightmare. I ended up paying over $600 in ads because I had to put in a couple disputes with my credit card company to remove them! What a tremendous hassle.
And can't even leave a Yelp review for Yelp lol

Date of experience: July 25, 2023
Michigan
1 review
8 helpful votes
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Deceptive Practices
March 15, 2023

I was solicited by a yelp representative to try their B2B marketing tools with pay for click ads. I was skeptical that any qualified leads would come through yelp as I am not a retail business. I wes told I could try at no cost, monitor my spending, and cancel at anytime. After about 2 weeks I had accrued $28 dollars in click charges with not a single email or phone inquiry so I cancelled. My bill came in at $62 with all kinds of hidden fees charged.

Date of experience: March 15, 2023
Colorado
1 review
3 helpful votes
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I would give yelp a negative five-star rating if I could. It's a click scam with no tracking for ad clicks. It's almost impossible to reach customer service to fix issues or make changes. Account rep will not answer my phone call or return call. I have had no calls, appointment or return on investment of any kind. I am a small business starting out and have a tight budget. Every penny counts with our current economy in such flux. Stick to the free part of Yelp. Do not pay for any advertising because the return will not be there.

Date of experience: March 2, 2022
Florida
1 review
9 helpful votes
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If there were a zero I'd put that...
June 1, 2021

The Yelp representative told me I'd be getting a $900 credit for the first 3 months. I ended up paying $972 being with them for only 2 months. I cancelled them immediately and all I had were 2 customers and one review. Google never gave me any credits but they have only ever charged me my capped price of 274. Usually I never go over $230 and I have over 40 reviews and multiple customers from them. I honestly would have stayed with Yelp had they not lied to me and took so much money. I'm just a small business owner. ‍ Below are the proof of statements

Date of experience: June 1, 2021
Virginia
1 review
8 helpful votes
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100% liars
April 9, 2020

We had an operator from Yelp contact us about advertising and paying a fee. After turning them down our good reviews got taken down and moved to the hidden "filtered" section. Yet, two bad reviews seem to stay on top no matter what. They also pitched me on paying a fee to remove the negative reviews. It just goes to show you that Yelp is out to scam small business owners off of false negative reviews. There are plenty of review companies out there that have rated Smart Energy Contracting 5 stars and show that we are not a bad company such as porch.com, houzz.com, and yelp should be no different. Yelp is pathetic and I will never sign up for there advertising services.

Date of experience: April 9, 2020
Pakistan
5 reviews
1 helpful vote
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Positivity
January 12, 2021

Yelp has been one of the most popular Internet rating and review sites for local businesses since its initial inception in 2004. Yelp founders saw that word-of-mouth was a powerful purveyor of new customers, but with the classic local community structure breaking apart in an online era

Date of experience: January 12, 2021
Kenya
1 review
0 helpful votes
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Not True to Their Word
December 19, 2017

Why promise to solve all the client's issues as a physic, make them sign contracts worth of dollars and then subject the same clients to buy expensive crystals for solving their problem that is not genuine.

Date of experience: December 19, 2017
California
6 reviews
6 helpful votes
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Great website and it's very helpful for consumers. Great place to go before you visit a store or a restaurant! I just hope merchants will take Yelp more serious and improve their service & qualify if they receive bad reviews on Yelp.com.

I highly recommend Yelp.com!

Date of experience: October 2, 2012
Florida
1 review
0 helpful votes
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Used Bradley for the first time, he gave me an estimate came when he said he would did an amazing job without trying to sell me a sealing agent (which I had used before). Very happy with his price and service
Will definitely use again.

LC

Date of experience: October 23, 2020
Pennsylvania
1 review
0 helpful votes
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Yelp called to list my business. I listened and said call me back. The rep was so pushy that I hung up. He called me from three different numbers. Dont give them an approval cause its hard to terminate.

Date of experience: October 8, 2020
California
3 reviews
10 helpful votes
Follow pat H.
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There are many restaurant review sites and "best of" city-sites, but what I like about Yelp is finding reviews for local shopping and services, such as veterinarians, farmers markets etc. If there are a lot of detailed reviews, rather than just a quick star rating, you can get a good idea of how locals feel about a place.

Date of experience: October 15, 2011
Colorado
6 reviews
0 helpful votes
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Being able to see other peoples opinions and experience is a tremendous assistance when evaluating a business that I haven't interacted with before. Helps me make a decision with the input from others.

Date of experience: May 2, 2016
New York
6 reviews
15 helpful votes
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It's good if you're using it on your phone.
Otherwise... Not so much. They don't treat businesses right. If you sign up for their paid service, if you ever stop it, you "mysteriously" get a slew of bad reviews. Thugs!

Date of experience: May 28, 2014
Oklahoma
19 reviews
23 helpful votes
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I made a business page & put in my phone number as required. Now, I've only gotten cold calls from businesses trying to sell me client software which I don't need. I can't remove my phone number now. And, there terms now say you can't delete your business page. My page has been useless so far, but I haven't paid them any money which is a good thing.

Date of experience: January 23, 2024
California
2 reviews
5 helpful votes
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Yelp has purposely and maliciously damaged my good name and my company because I criticize them for advertising unlicensed contractors I would like nothing more than to see them disappear in a pile of dust

Date of experience: February 10, 2024
New York
1 review
7 helpful votes
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Yelp sucks
February 11, 2024

Yelp has been. Contacting me to get service from them. They want to charge me 26$ a day. 700+$ a month. When i refused they post bad reviews on my company and also listed my company as closed. I will sue this stinking yelp business. This is the worst site. The force small business to pay a big amount of money for nothing.
U better take my company off ur site or i will sue yelp

Date of experience: February 11, 2024
Canada
1 review
2 helpful votes
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Money lost, lots
February 9, 2024

I ran an ad for my business through Yelp. Got barraged with spam and scam calls from outside my target market spread. Had my budget ran to its max by empty clicks and people who called me from all over the world. No dispute resolution, no customer support from the business and had to eat the huge financial loss to walk away. Take my lesson learned and keep away from this company. They will take your money and that is all they want

Date of experience: February 9, 2024
New York
1 review
5 helpful votes
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Upon starting my business, I went to yelp first to get the word out. Call after call.after call...constantly from yelp. Hounding me to pay to advertise and boost my business. Thus far I hadn't had even 1 customer via yelp. No way would I pay them. Advertised on my own and finally started getting a few customers. Politely asked them if they could please go on yelp and leave a review. Never asked for positive or negative. 5 left glowing reviews...YAY. Yelp deleted all of them. Several months later 3 more were posted and subsequently deleted. Yelp is nothing short of extortionists! Not paying them=deleted reviews

Date of experience: January 22, 2024

Overview

Yelp has a rating of 1.4 stars from 1,588 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Yelp most frequently mention customer service, small business and credit card. Yelp ranks 244th among Search sites.

service
371
value
341
shipping
109
returns
141
quality
319