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Claim Your BusinessWells Fargo has a rating of 1.35 stars from 539 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wells Fargo most frequently mention customer service, credit card, and worst bank problems. Wells Fargo ranks 301st among Banking sites.
I was very impress with the way Juan take care of my concern, not only he solved but he did it with a smile and courtesy unusually find in a bank, very profesional, keep it up Juan you have a great future!
Wells Fargo Held my deposit stating the bank was written on did not have funds, There were funds in the account when the check was written and cleared the other bank. Wells Fargo told me to stop the check from the other bank as resolution. The escalation team did not assist in any way, definitely closing my account hopefully their is another law suit against them it's unbelievable how they to put the blame on their customers and don't address there flawed system
Wells Fargo Held my deposit stating the bank was written on did not have funds, There were funds in the account when the check was written and cleared the other bank. Wells Fargo told me to stop the check from the other bank as resolution. The escalation team did not assist in any way, definitely closing my account hopefully their is another law suit against them it's unbelievable how they to put the blame on their customers and don't address there flawed system
Products used:
Wells Fargo Checking account
Wells Fargo blocked all transactions for checking/savings accounts. Took 2 hours on the phone to resolve. Customer service/estate care representatives had no explanation as to why this happened. Blocks were removed. This inconvenience stopped my direct deposit from completing, and I was forced to go to my issuer to initiate a distribution reversal, so that when complete, the deposit can be re-issued. This will make my deposit 10 days overdue. This is the second time Wells Fargo has blocked my accounts for absolutely no reason.
In 2/5/24 I deposited a check into the local wells Fargo atm. As of today I have not been notified of the status of the check and my deposit. It's very disappointing and frustrating to have to ask a bank for the status of your funds. Initially I was told it was a 7 day wait which has come and gone. It's now 2/22/24 and my account has not been credited nor has the check been mailed back to me. The check is a valid navy federal check and they are lost on why wells Fargo is still holding the check without cashing it or mailing back to me without delay. After this issue is resolved, I will be closing the account and relocating my monthly direct deposit to a more reliable customer oriented bank who will at least tell me what's going on with my deposit instead of leaving me to wonder n guess what the outcome will be. If they don't intend to cash check, why not mail it back to me so I can find other means of cashing without delay. I hate this bank!
Tried to deposit a check to my daughter's account. They refused it saying that they couldn't guarantee it would be a correct account even when the check was in her name, which is very unique, and her father's name is on the account as well that makes it impossible to find a double. It's very common situation when workers refuse to help. No other banks behave this way and I deal with many of them for my business.
Manager Rick called the police on my husband but all he was doing was waiting for the bank to open and because of the color of his skin he called the police and stated to the cops that he was a homeless man begging for money. My husband had 3 police officers show up and he explained to them what happened. The police escorted my husband in the bank and my husband asked why the manager called the oops on him. He didn't get answer or an apology and he was escorted out after his transaction. So next time you go into these Wells Fargo banks really pay attention how you get treated.
Tip for consumers:
Prejudice is alive and thriving in public areas and this business thinks it’s OK to treat your customers according to their skin color
Products used:
An apology from a tell phone operator
Very bad customer service. The person couldn't even understand English. She raised her voice at me when I asked her a question.
I have had successful careers in Wall Street, sales for boutique hotels, own my business, wrote a book. And to describe me as Mr. Customer Service is an understatement Exemplary customer service is what keeps clients with companies.
On Tuesday, May 23, I had an issue with a vendor potentially going to charge me on my Wells Fargo debit card. Little did I know that the person in customer service was not only going to correct my issue short and long-term but was going to stop me from closing my Wells Fargo account, which I had open since they were Wachovia, due to the fact I had relocated to Massachusetts where there are no Wells Fargo banks. For over 2 years I had continue to be charged for out of network ATM fees.
How could I leave a bank that had taken such stellar care of my personal and business needs and made exceptions for me but how could I keep paying hundreds of dollars in out of network service fees?
My decision to stay with Wells Fargo was due to a woman Azeemah Davis. Her listening skills, empathy, and determination to correct all my issues that had previously ruined my day and after speaking with her my day became one of gratitude and satisfaction. I was grateful that there was another person in this world that took an interest in the genuine of all customers.
She spent close to one hour looking at my years of loyalty and correcting a potential issues that could have wiped out my checking account balance.
My praise not only goes out to Ms. Davis but her management team. I feel that it is their training that care her the tools necessary to be an exemplary employee and a caring person.
To the management of Wells Fargo; please allow her to continue to embrace her job and your clients. I will surely share my experience with other business associates as well as family and friends.
With the highest of respect,
Richard Morris
Tip for consumers:
As I mentioned, I have and will always will be focused on the importance of customer service. Customer service keeps clients coming back and clients to leave a company. This belief that I have developed is through my professional careers on Wall Street, Financial Companies, Hotel Sales, owning my business I feel I come from a solid back ground of understanding customer service. The agent i spoke with, Ms. Azeemah Davis, of Wells Fargo if not for her talents i would have left Wells Fargo Bank.
Products used:
I utilize the products and services offered by Wells Fargo Bank
My debit card was turned off and they sent me a new one and never got it ain't been able to pay bills or anything. I've been a customer of them for 7 years no problems until now. I'm going today to take out the rest of my money and move to a different bank I already had set up for this kind of problem. So good bye wellsfargo.
Calls to customer service are automatically terminated after 30 minutes no matter how complicated the issue is or how many fraudulent transactions are involved. Agents frequently transfer the call to a different department or back to the main menu, or place the call on hold using up the available minutes to speak to someone and requiring repetition of information (card #, last 4 of SS#, DOB, mailing address, etc.) Have spent hours trying to get problem of online access restored so that charges could be monitored before the statement is received. Have been told to visit a Wells Fargo branch (nearest one is over 300 miles away) to resolve access problem.
With a credit FICO score of 825 prior to applying for a Wells Fargo credit card (it's now 818) I was declined. I was told that it was information contained on my Experian report, yet my credit is excellent — this is the same bank with dismal on line consumer reviews that was fined billions by the federal government for engaging in fraudulent customer service charges. Everything with regards to this complaint was a form of deterrent from any such complaints. I have been on the phone for more than an hour. Last person was a foreign representative Joann and the case number is **************
I think I was declined for reasons other than my credit score and consumer decency. This bank is dishonest to the core.
Tip for consumers:
This bank needs to be fined again for discriminatory behavior.
Products used:
None
I deposited a tax refund check using online checking. Wellsfargo froze my account without any proof of fraud. My tax preparer confirmed that the check had cleared from their end and Wells Fargo still would not release my funds, leaving my account in a negative balance. I've been a customer for over 20 years. I'm closing my account.
I have had my Wells Fargo account for over 8 years. Every day it is becoming more complicated to use their physical and online services. Today, March 6th, at 1:50 pm, they gave me a horrible telephone service. The woman who answered me was extremely rude and insular and hung up the phone before I finished answering the phone. It is a bank that only helps and serves customers with large accounts and companies. I'm going to cancel my account with them, they charge abusive fees, they don't work on the service, etc. Wells Fargo is actually being poorly managed and is no longer the bank it was in the past. I'm going to another bank that focuses on individual customers and not on big accounts or business people.
Everything they touch turned to $#*!. Destroyed a vacation do to their incompetent people.
3 times they called in 4 days for fraud protection. Then confirmed it was me and still haulted my transactions', costing me time' frustration ' aggravation do to missed flights and canceled car reservations because they blocked my purchases after confirming it was NOT fraud!
Thanks for nothing!
I am owed 1050 US Dollars for a credit card balance refund. I have called in 13 times, per my records. I have sent 11 Emails, and 7 direct messages to the support team. I have contacted the highest level of support. It appears they have absolutely no intention of returning my money to me. They claim that a check was sent, but it was not. I have also not received an affidavit or an electronic transfer either. I am beyond words at my frustration here. I am quite certain they are making no effort to amend this because it has been over a month so far.
Sanford nc branch, needs help. No drive through, people waiting out side, in cold. I've came by twice, to make house payment, I would not bank here., VA loan, sold account, to them,,,,, concerned!
Tip for consumers:
None
Products used:
Nonenone
Wells Fargo hires thieves to work for them and they are aware of the scam they are doing. My daughter's debit card was scammed by a Wells Fargo employee and 3 months later they finally returned her money. Today, they just randomly drained her account and the response she got was "they an do what they want with her money and there is nothing she can do about it." She has babies to feed and rent to be paid but guess Wells Fargo don't care. GET YOUR MONEY OUT OF THIS BANK!
Every time I call the customer service number they put me on the phone with someone who doesn't understand the English language which makes it hard to resolve any issues with my accounts. I will be taking my business elsewhere.
Wells Fargo doesn't update any information changes specifically overdraft fees on email or letter other banks does they are not members of the bbb at all any credit union will be best solution I rate ffffff
Tip for consumers:
Beware a communist bank
Products used:
Overdraft fees
Well Fargo should be able to offer you some kind an appreciation for staying long term a banking with them. They don't give you loans they don't help you establish good credit do not offer people any chance at all to better them selves but yet all the people in there firms based on the news is helping there selves to the people money Worst bank Ever they don't deserve one star but they don't have a half star listed Bad Business
The worst credit card I have ever dealt with in my life. They're liars liars liars and thieves. Terrible customer service.if I could give a 0 I would unfortunately that's not an option. Please please stay away from this company. Fraud company
They place uncessary holds on my deposit and rarely make my deposits available. It's horrible when you can't have access to your own money. THERE HAS TO BE A BETTER BANK OUT THERE! Been with them since 2006 but, they are getting worse each time. They dont' even deserve 1 star but, they don't give you an option to rate them below a star *******@wf here is a 1 star you did not earn.!
Wells Fargo turned me down for their cash back credit card three times. I have an exceptional credit score of over 800 and have money in the bank. So it seems to me that they are only looking for people with poor scores who are more likely to pay their exorbitantly high interest rates.
In January 2024, I set up my payments to be auto-paid from my checking account, but when I checked my online activity, no payment was made on the due date of February 16 (or any day in Feb.) and the statement said next payment due was March 16. So, I called Wells Fargo and spoke with one representative, who then transferred me to a second representative, with no answer from either rep. The second rep put me on hold to speak with a third rep, but all I heard was music playing in the background for 20 minutes. The 2nd rep checked in with me a couple of times to make sure I didn't mind holding. But after being on the phone for a total of 43 minutes, I hung up. So, just to be safe, I went ahead and made a payment online for February. This experience was absolutely ridiculous.
Products used:
Not applicable.
Wells Fargo decided to give early pay on my direct deposits. I WAS NOT notified they were going to do this nor did I want this option. I notified Wells about this and was told they cannot change back. I DID NOT want this option. So basically they can do anything what they want to your pay and you have no say. This is my money and did not want a change and again I have no say in this matter. Unbelievable. Just tired of all banks and how they manage YOUR MONEY. Probably another Wells Fargo scam.
Closed my account, not been a one month, because of zelle and transfer my on money to my second bank to pay bills. They keep denied my transfer and zelle. They say I were doing fraud.
Wells Fargo: Provider of banking, mortgage, investing, credit card, and personal, small business, and commercial financial services. Learn more.
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