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Wells FargoReviews 525

1.5

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Wells Fargo Reviews Summary

Wells Fargo's reputation is significantly marred by persistent complaints regarding its customer service and operational inefficiencies. Customers frequently cite poor communication, unhelpful staff, and delays in resolving issues, leading to frustration and dissatisfaction. Many express concerns about account management practices, alleging miscommunication and inadequate responses to fraud claims. Conversely, a few long-term customers acknowledge the bank's historical stability but express disappointment over its current service quality. Overall, the feedback suggests a pressing need for Wells Fargo to enhance its customer service training and streamline its processes to regain customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
288
value
271
quality
270

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Georgia
1 review
0 helpful votes
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Wells Fargo did not protect my account when I was threatened by scammers. They instructed me to go to my bank to withdraw money - large bills - and insisted I stay on the line so they could listen to the transaction. They demanded I withdraw $7,500 in cash and warned me not to hang up or they would come after me. Wells Fargo complied without asking any questions. Seeing how effortless it was, the scammer persisted. I withdrew another $7,500; once again, they handed it over with ease, so they had me take out an additional $4,500. I lost everything. The largest bank in America can't even recognize when someone is being scammed. They will not reimburse me because I made the withdrawal in person. They show no concern that I was threatened.

Date of experience: November 4, 2024
New York
1 review
4 helpful votes
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Poor customer service, misinformation delays incompetent staff, rude responses got me to leave. You can do better elsewhere.

Date of experience: January 29, 2025
Florida
1 review
0 helpful votes
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Te cierran la cuenta
January 28, 2025

Este banco well fargo de buenas a primeras sin escusas por no actualizar tus documentos de residencia te cierran la cuenta solo por ser cubano es una falta de respeto por eso pierden clientes

Date of experience: January 28, 2025
Florida
4 reviews
3 helpful votes
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WFB is the worst bank, hands down, doing business today. I mean they literally do NOTHING correct! I had a checking, savings, SDB and a credit card, and the credit card experience was the straw that broke the camel's back. I will be looking for a new bank to switch my accounts over to. The CC experience was so bad, I don't think they could have done a worse job if they were asked to. The site is a disgrace. I mean the IT guys at wfb should not only all be fired, but they should also be in jail for claiming to be IT guys, that's how bad their site is. If you open any account, scroll to bottom, spend 10 minutes finding what you want, then shrink screen just for a second, to look at another screen, as soon as you bring back the site, it starts all over again, erasing what you spent 10 minutes looking for! Customer service is the worst! The CC department, the fraud department, customer service, every single employee is under trained, incompetent, no desire to do their job, not friendly, ignorant, lack of knowledge, lack of understanding, don't care, I mean it would be easier to leave a positive review because it would be one sentence only. This truly is the worst bank doing business today. I wouldn't open an account at this bank if they gave me free money! It's that bad! I post on several social media sites, and I even invite people to contact me for further details, because I truly hate to see anyone become a victim like me. If I can help steer one customer to bank elsewhere, I feel I have saved at least someone. Their employees never give the same answer to the same questions. In fact if you asked 10 employees the same question, you would get 7 different answers…sad!

Date of experience: December 19, 2024
California
3 reviews
4 helpful votes
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If you are originally from Iran, even that you are a U.S. Citizen. Stay away from Wells Fargo Bank. They froze over $600,000.00 of my money in three different account without any notification for over a week. Now, 23 days is passes and they are still researching their screw up or possible discrimination. Still waiting for their reply to file a lawsuit against them.

Date of experience: November 5, 2024
California
1 review
0 helpful votes
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ACCORDING TO THE NEWS, A Wells Fargo executive fired after being accused of urinating on elderly woman during flight (COPIED FROM FOX11 ONLINE NEWS)
Is Consumeraffair.com does not allow the negative feedback for the businesses paying membership?
This review about Wells Fargo bank is not more than a public record published in the news and Consumer affair is not allowing so the real bad news about their paying membership member will not spread! So we post our review here.
From my experience I rated Wells Fargo ZERO. Why this consumer affair website has a problem with my opinion on Wells Fargo and does not publish it!
Here what are published in the news:
A Wells Fargo Vice President arrested for allegedly urinating on 72 Years old woman it is in all the news example: people.com, nytimes.com, washingtonpost.com, fox11online.com and most of the news.
Since the recent CEO took office, Wells Fargo start going down the hill. To reduce his expenses, this bank fired the customer service and hired a contractor ECMO ( Enterprise Complaint Manager Office) for the customer service and closed the branches. And now Wells Fargo is closing the customers' accounts because he does not have customer service enough to deal with all the existing accounts. Wells Fargo went out of control to a degree of pissing on the peoples. This is how the new Wells Fargo is operating until the CEO is replaced.
Read the news about the urination of Wells Fargo in Washington post:
Wells Fargo VP fired, arrested for allegedly urinating on woman on flighthttps://nypost.com/2023/01/06/wells-fargo-vp-shankar-mishra-urinated-on-passenger-on-plane/

Date of experience: November 6, 2024
Texas
1 review
0 helpful votes
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$#*!hole bank
November 5, 2024

They think they can tell u what they will and won't do with your money and after rolling 30 k a month through the bank they deny me for credit card this bank is a joke an absolute bull$#*! of a bank

Date of experience: November 5, 2024
Florida
1 review
0 helpful votes
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$300
November 5, 2024

Last month if I open an account with Wells Fargo bank as a new customer, they offered me a $300 bonus which I qualify on all aspects they gave me a call last week. I just finished getting off the phone with a representative and they told me I have to wait all the way through January of next year Really don't understand why I have to wait so long then they wonder why they get low ratings and false advertising

Date of experience: November 5, 2024
Florida
1 review
0 helpful votes
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Accused of fraud
October 30, 2024

I have been with Wells Fargo since 2004 yesterday I received the call that they were going to close out my account because I was double cashing checks the mistake was on their end I have a business personal and savings account. I wrote a check from my business and deposit it to my personal so somewhere down the line they thought I was double cashing checks. And was fully prepared to send me a cashier's check because of my fraudulent Acts! So disappointed with Wells Fargo! Customer service Representatives are 100% rude and do not listen to you they get something and their head and that's what they stick with don't even try to help you or listen to you! I would not advise anyone to open up an account with Wells Fargo! Fortunately in the end when I received a fraud and claims call it was straightened out but very frustrating that the bankers do not investigate thoroughly before accusing customers of fraud!

Date of experience: October 30, 2024
Georgia
1 review
0 helpful votes
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Is this a bank or a flea market? Why would a bank have vendors selling out of their parking lot and why would a bank have political affiliations?

Date of experience: October 12, 2024
Nigeria
7 reviews
2 helpful votes
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Wells Fargo
October 8, 2024

Their platform promises attractive returns, but it's all smoke and mirrors.

I strongly advise against getting involved with Wells Fargo, as my experience suggests they are operating as a scam. Be cautious, as engaging with them could lead to financial loss and other negative outcomes. I was able to recover my money, but it was only possible through external assistance. (I used their website URL as my display name and profile picture on this review in case anyone needs help or wants to reach out for support).

Note: Due to the strict policy here, I'm sharing this purely to help others recover their funds.

Date of experience: October 8, 2024
Florida
1 review
0 helpful votes
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Llevo 9 años con Wells Fargo teniendo cuentas personales, de crédito y de negocio. La verdad no son personas preparadas para atender clientes, te pelotean, son incapaces de resolver problemas en los que el mismo banco de pone, no hacen el esfuerzo por encontrar soluciones y te transfieren un montón de veces de un departamento a otro porq en ninguno son lo suficientemente competentes como para darse cuenta de lo q pasa en tus cuentas. No recomiendo este banco en lo absoluto.

Date of experience: August 17, 2024
Colorado
4 reviews
1 helpful vote
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I woke up to someone hacking into my account for these charges: 07/22/24 PURCHASE ABC SHEET ME ANAHEIM CA CARD6327 $2,952.35
07/22/24 PURCHASE SANTA YNEZ P SANTA YNEZ CA CARD6327 $5,542.93

Wells Fargo gave me a claim number and said we'll work it out in 10 days. Are you kidding me? $10k out of my account and 10 days. Your money is safer in your mattress. You can see in the images what I am talking about. Today is Saturday. They did it on a Friday. People, don't put pins in anything!

Date of experience: July 20, 2024
Illinois
1 review
0 helpful votes
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Absolutely horrible customer service; they stole $2,200.00 from me! I have been trying to get someone from this company to help me since 5/15/24 to track down a balance transfer done to Wells Fargo from Elan Financial. It's still not resolved or applied to my account as of 6/26/24, even after filing a complaint with the Consumer Financial Protection Bureau, which is still awaiting resolution.

Date of experience: June 27, 2024
California
5 reviews
5 helpful votes
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Theives!
June 4, 2024

Negative stars if possible! These F*Ken a**holes are trying to steal my money and I wont let them! Was refunded by Ticketmaster for a canceled concert. The money was sent to my old (no longer in use credit card) when I contacted WELLs Visa they tried to act like I had a balance on my old credit card and therefore they would be keeping my money. This of course doesnt make any sense because If I owed the bank money they would have come after it by now. This is 8 months after the card closed and I was issued another card. Also the account is just a continuation of the old account so if my current account is up to date and current then that account was also! They further tried to lie that I had already been paid the credit So I asked them where the proof was?( because the amount was NOT on any statements) I asked for a transaction number or date. They could NOT provide any proof whatsoever! And this is a manager that I spoke with that not only was a total liar but completely clueless and making up bullsh*t out his a*S. When I asked them to provide proof of me owing money from 8 months ago or proof that they had already issued me the credit the manager said I was being difficult and disconnected the call! Yeah! I'm being difficult because you are trying to steal my money and the worthless excuses you offer are NOT supported BY ANY PROOF! Scumbags like this should be fired! NEVER TRUST THIS SCUMBAG INSTITUTION!

Date of experience: June 4, 2024
Texas
1 review
0 helpful votes
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On the heels of paying billions in fines a few years ago for scamming people, apparently they didn't learn their lesson. Their latest grift is the 'extra day' grace period. In reality, there is no grace period. You still have to cover any overdrafts the VERY SAME day because they count the extra day as the clock strikes midnight. In other words, they count the extra day when the clock goes from 11:59pm on the day the overdraft hits to 12am.

Given enough time, wells fargo will find away to separate you and your money.

Date of experience: April 4, 2024
Pennsylvania
1 review
1 helpful vote
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I have had my Wells Fargo account for over 8 years. Every day it is becoming more complicated to use their physical and online services. Today, March 6th, at 1:50 pm, they gave me a horrible telephone service. The woman who answered me was extremely rude and insular and hung up the phone before I finished answering the phone. It is a bank that only helps and serves customers with large accounts and companies. I'm going to cancel my account with them, they charge abusive fees, they don't work on the service, etc. Wells Fargo is actually being poorly managed and is no longer the bank it was in the past. I'm going to another bank that focuses on individual customers and not on big accounts or business people.

Date of experience: March 6, 2024
Minnesota
2 reviews
3 helpful votes
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WF is the WORST!
February 29, 2024

On 9/17/2024 - I placed a "stop payment" on a check, check # 4264 for the amount of $200.00 through Wells Fargo call center. This paper check was made payable to Excel Energy. I was even given a conformation # of A******* to reference this stop payment. Below you will see that Wells Fargo went ahead and processed the payment on 2/21/2024. Received for Processing Opens a dialog Transaction Details for Row 1 02/21/24 XCEL ENERGY XCELENERGY *******4264 $200.00 On 2/21/24 I called Wells Fargo AGAIN- upset that the check was still going to be processed even AFTER A STOP PAYMENT WAS COMPLETED! This is not ok; this is not good customer service at all. That is $200.00 I much needed to buy groceries! And now I CAN'T! This is horrible! Not to mention fees on my checking account that may accrue due to this! I have been banking with Wells Fargo or 25 plus years, might just be time to close all my accounts and leave! If this is the kind of ignorance that occurs, because a simple stop payment can't be done correctly!

Date of experience: February 29, 2024
Florida
1 review
2 helpful votes
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I deposited a tax refund check using online checking. Wellsfargo froze my account without any proof of fraud. My tax preparer confirmed that the check had cleared from their end and Wells Fargo still would not release my funds, leaving my account in a negative balance. I've been a customer for over 20 years. I'm closing my account.

Date of experience: February 27, 2024
Georgia
1 review
3 helpful votes
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ATM deposit
February 22, 2024

In 2/5/24 I deposited a check into the local wells Fargo atm. As of today I have not been notified of the status of the check and my deposit. It's very disappointing and frustrating to have to ask a bank for the status of your funds. Initially I was told it was a 7 day wait which has come and gone. It's now 2/22/24 and my account has not been credited nor has the check been mailed back to me. The check is a valid navy federal check and they are lost on why wells Fargo is still holding the check without cashing it or mailing back to me without delay. After this issue is resolved, I will be closing the account and relocating my monthly direct deposit to a more reliable customer oriented bank who will at least tell me what's going on with my deposit instead of leaving me to wonder n guess what the outcome will be. If they don't intend to cash check, why not mail it back to me so I can find other means of cashing without delay. I hate this bank!

Date of experience: February 22, 2024